ValoreBooks
Reviews and Complaints

I have sold a book where I was supposed to receive $83.25 for. However, after waiting for some time for my check or some updates on the book status, I decided to email them (there is no number provided-I did research to get it). They replied that the book was rejected by the seller and that's it. No mention of weather or not will I get it back and when. I contact them again and asked when will the book be sent back to me. They said that it will take about 45 days (?). I emailed back few weeks later to see if the book is in transit yet. They gave me a tracking number that was mine (when valorebooks received my book) and I emailed again telling them this is the incorrect tracking number. A month later still no feedback on my status or if it was shipped. I am still waiting on their reply. I even called and the woman who answered said that she will send my request to a "higher" department that supervises these situations. Very shallow customer service...

Hello Ankit_Gulati,

We understand that you are working with our seller service department regarding any outstanding payments. Our seller service team reviews seller accounts carefully to be sure they will be able to uphold ValoreBooks.com standards. Please review the ValoreBooks.com seller policies here, http://www.valorebooks.com/CustomerService.Center.Subcategory.do?CategoryId=30.

Best Regards,

The Team at ValoreBooks.com

Hello Dave,

Thank you for the review you left for Valorebooks.com. I apologize for the expereince you received, and would like to address your concerns. If you can please contact me at customerservice@valorebooks.com or call at [protected] it would be greatly appreciated. I am in the office Monday through Friday 9AM-5PM PST. I look forward to hearing from you soon.

Thanks,
Valorebooks

Hello Customer,

I apologize for the troubles you have experienced. I would like to assist you further, however I need more information if possible. Can you please send me your name, email address, and order number so I can search the history and see what went wrong. I am happy to assist you as soon as I am able to get the order information. You can also contact me anytime at customerservice@valorebooks.com or the phone number [protected] Monday through Friday 9AM-5PM PST. I look forward to assisting you, and hope to hear from you soon.

Thanks,
April

My grandson sent a book to Valore Books and I tracked it and it was received by them on May 30th, but no payment has ever been received. I used the number someone else posted on another website with a complaint of their own and was asked to leave a message which I did. I then hung up and called the National Association for College Stores. They gave me the number that is listed above. I called this number and they denied being Valore Books. They were very nice at the National Association for College Stores and it probably would not be a bad idea to call them [protected]) just to lodge a complaint. I am also going to make sure the college my grandson attends knows about their business practices since he got something and they were on their list. I am very angry given the fact that there are a lot of college students that need this money to purchase more books this fall and Valore Books appears to be taking advantage of them. It is just wrong!

I sent two books to sell backs, one New, never used and the other slightly used to Valore Books a little over a month ago, and still no word from them. Not even a confirmation email. They assure you it takes up to 14 days to receive your package, when it's a lie. They cut your sell back price after 30 days knowing that they either won't receive the package by that time, or have received it and won't process it by then. It's a SCAM and shady. I have not been able to talk to a representatives I only get a voicemail telling me to leave a message. This is BS and I’m not buying into this AT ALL. I will be taking legal action if my check isn't here soon. This is unethical and again...a SCAM. Times are too hard out here for people trying to do right. But there is always someone who don’t care.

This company completely scammed me out of my money. I returned a rented book that I did not use this semester and was sent an email to my SPAM folder that I did not notice till weeks later saying that the returned book was unacceptable due to water damage and they have CONVENIENTLY charged my stored credit card with an additional $122. They did not send me the book back which would have been another way of notifying me the condition was unacceptable bringing it to my attention they had charged my card $122..
I tried reaching their customer service representative that can only be reached through email because the number they have on file goes to voicemail everytime and they do not return your phone calls. I was replied to through email by a representative by the name Wolfgang who OFFERED to send me the book back. Now, I think that is something the company should do right away. Hence if I DID want the book back I could sell it to somebody else but now that they have waited so long, the semester has already started leaving there no students with need for this book until NEXT semester. As a student, I CAN'T have this. Students are charged, charged, and charged again for schooling, the last thing I need is a company claiming I returned a damaged book that I did not even use and have no way to prove that I did not cause the damage.
Who's to say this company isn't scamming us students out of our money and really damaging the books themselves so they can charge us and buy a new book for their company. OR who's to say the book really is damaged, they could be choosing random students to charge once a book gets to a certain used point just to buy a new one! ONE THING I AM CERTAIN, that book was returned in perfect condition and now... I am paying for it.

Thank you guys soooo much! I was about to send some books out, but before I did, I decided to check these guys out on this website. Luckily I did. I will not be selling my books to these guys anymore. Listen to the people! 9 times out of 10 we are right when we warn people of bad business. I've been saved a few times and have also fallen victim to a company before. Sure enough when I checked them out here, they had a ton of complaints that were exactly like mine.

Hello Ambar,

Thank you for the information you provided while we researched and resolved this issue!

If you have any further questions, don't hesitate to let us know.

Sincerely,

Christina & The Customer Service Team
[protected]
customerservice@valorebooks.com

Hello Ambar,

I apologize for the inconvenience about your sell back order. I forwarded correspondence through customerservice@valorebooks.com to you to ask for additional information, and see if we can quickly resolve this issue for you.

Thank you,

Christina
[protected]
customerservice@valorebooks.com

Hi, I sold my books on late Dec. 2013, and Valore-books, shows that they sent out check to me on early Jan. 2014.
But, as of today, April 7th, 2014, I never receive check from Valore-books. Does anyone know how to reach out to Valore-books to get my check back?
I sent many emails to Valore-books, but, I still do NOT have my check. It's been almost 3-month.

Thanks,
Stella

As of today, April 29th, 2014, I still did NOT receive my sell-back check from Valore-books.
BE VERY VERY CAREFUL to sell back any of your books, you will not get paid.

Stella

VALOREBOOKS CAN EAT YOUR MONEY!BEWARE!

I AM SELLER ON VALOREBOOKS.COM AND HAD 5 ACCOUNTS WITH THEM FROM 2009.THEY PAUSED ALL MY ACCOUNTS AND STOPPED MY PAYMENTS.AFTER CONTACTING 50 TIMES THEY RESPONDED AND HOLD MY 15000$.I MET WITH AN ACCIDENT WAS IN HOSPITAL FOR 7 MONTHS IN CRITCAL CARE UNIT AND HAVE NO MONEY AND BUSINESS TO SURVIVE MYSELF.I ASKED THEM FOR MY MONEY AND THEY SAID WE HAVE ALREADY PAID YOU.BUT WHEN I TOLD THEM I WILL CONTACT MY LAWYER THEN THEY MADE ME THE PAYMENT BY CHECKS FOR 9000$ AND THEY SENT ALL THOSE CHECKS TO MY EARLIER ADDRESS BECAUSE I MOVED TO THIS ADDRESS 8 MONTHS AGO.I TOLD THEM TO SEND ME THE CHEQUES AT MY NEW ADDRESS BUT THEY REFUSED AND SAID WE WILL NOT ISSUE CHECKS AGAIN .GO TO YOUR OLD ADDRESS AND FIND YOURSELF.

SAME SITUATION HAPPENED WITH TEXTBOOKSRUS AND ECAMPUS BUT THEY PAID ME AND RESPONDED ME VERY FAST TO MY NEW ADDRESS.WHEN I CONTACTED DIRECTOR OF SELLING HE SAID THIS IS HOW WE WORK AND THESE ARE OUR POLICIES.

THIS IS A BEWARE FOR ALL THOSE SELLERS WHO ARE SELLING THERE BOOKS ON VALOREBOOKS.THEY HAVE NO COMMITMENT OF PAYMENTS AND DON'T GIVE TRACKING WHEN THEY PAY YOU BY CHECKS.I WILL CONTACT MY LAWYER NOW AND SEND A LEGAL NOTICE TO THEM BECAUSE ANYONE CAN CHANGE HIS ADDRESS, EVEN BUYERS CHANGE ADDRESS FOR THEIR SHIPMENT.I SOLD ON AMAZON, EBAY, AND OTHER BIG WEBSITES BUT THIS WAS THE WORSE EXPERIENCE I HAS WITH VALOREBOOKS.COM

THEY USE YOUR MONEY AND ONLY SEND YOU WHEN YOU ASK THEM 100 TIMES.

VALOREBOOKS.COM IS FRAUD WEBSITE FOR SELLERS.

Hello. Im from Puerto Rico and I'm another victim here. Last week (27/3/10) I tried to buy a book in VALOREBOOKS.com with my mom's credit card. They said in the message that my billing address does NOT match so I've got surprised because I typed every single letter just like in the bill. Then, my relative told me that her cred card has been frozen due to the 9 attempts I did. Now, I'm wondering if the transaction is in its course because since the last two weeks I didn't receive any single e-mail or notification with an order number/info. I already sent a message through the CONTACT US option.

This problem is increasing because I suggested this page to a friend and she had the same problem I had so I'm thinking if they recognize this problem. What can I do?