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I was warned about their service when I was looking for a pool builder back in the Fall of 2019, unfortunately I didn't listen and thus in the position I find myself in today.
In July of 2020, VanKirk finished my $125,000 pool. From day one there were problems with thew travertine deck that had sunken in multiple places, with rain caused puddling of water. I sent videos and pictures, yet the workers they sent out were either unable or unwilling to fix it properly. Three months of frustration lead me to contact the owner, Mr. Tim Vankirk who came out to my house along with his project manager. They again took pictures and videos and assured me that everything would be taken care of. I explained to Mr. Vankirk that we were leaving the next day by ambulance to Connecticut where my wife was having multiple brain surgeries as she was diagnosed with stage four cancer. He told mt to just worry about getting my wife the care she needed and that when we arrived home, everything would be fine. The entire period we were away nobody from Vankirk ever came through our security gate to come to our home.
Upon return, the travertine was sinking more and threatening the integrity of the pool wall.
Upon calling the VanKirk service department I was told we were out of warrantee and there was nothing they would do for me.
Obviously, MR. Vanirk flat out lied to me. I am a believer that a handshake with a business owner or any honorable person is their bond, but obviously Mr. Vankirk and I have very different moral and values.
Desired outcome: I would like them to honor their warrantee and fix the shoddy workmanship and Mr. Van Kirk promised while my pool was under warrantee
