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I had a heartbreaking experience at VCA Advanced Care Emergency Department. Our puppy needed immediate attention for parvo, and we were assured over the phone that he would be seen right away. We provided all the necessary information on the phone and paid for the initial testing upon arrival. The tech tested him promptly, and within 10-15 minutes, his test came back positive for parvo. We were told the vet would examine him in a few minutes, but she was on the phone with another client.
Despite our repeated pleas and even offering to pay for the treatment in advance, the vet made no effort to see our puppy. We arrived at 11:16 PM, but the vet did not come out until 1:12 AM. Tragically, our puppy passed away within seconds of her arrival. The vet we encountered was rude, uncompassionate, and unprofessional. During our visit, she even blamed us for our pet's death, suggesting that if we had chosen to hospitalize him, he might have been seen right away. This comment was not only hurtful but also made us feel as though our puppy's pain and suffering were being used as leverage to push for a more expensive treatment option. The helplessness of watching our beloved pet die, knowing that his lifeline was just a few feet away, is indescribable. I hope no one else has to endure such an experience.
The lack of urgency and compassion in this emergency was devastating. I would not recommend this facility to anyone in need of urgent care for their pets.
Recommendation: STAY FAR AWAY
