Vcare Call Center review: I didn't get proper response

I paid rs 50000 for laser hair removal (10 sitting with 2 free sitting totally 12 sitting) on july 8 2020. I enquried the incharge about duration of treatment because it was peak corona time, cant attend treatment regularly like that. They said there is no duration its according to the hair growth you have. So I attend 6 session till 2021 nov. On feb 2022 I made a call to v care vellore and said I have slight hair growth but im pregnant, they said after 3 month of delivery u come mam. Then I made a call on april 2023. Then said my session was closed. I asked them without any information how u can close my session that too I informed about my pregnancy to you. I called number of times they didnt respond. By taking my infant I went to the clinic on oct 2023. They asked me to give written complaints and will call back within 15 days. Since I didnt receive any call from them. I made online complaints by call the customer care officer said ill receive a call, but since I didnt receive any call.