Velvet by Graham & Spencer
Reviews and Complaints

Velvet by Graham & Spencer is my go-to brand for tees. Their clothes are so versatile, you can wear them to a fancy dinner or just lounging around the house. The best part is that they're super comfortable and easy to wear.

I love the quality of their clothes, they're made to last. I've had some of my Velvet tees for years and they still look great. The prices are also pretty reasonable, especially if you catch them on sale at Macy's.

One thing I will say is that the sizing can be a bit tricky. I've had to exchange a few items because they didn't fit quite right. But once you figure out your size, you're good to go.

Overall, I highly recommend Velvet by Graham & Spencer. Their clothes are stylish, comfortable, and made to last. Plus, they're affordable enough to fit into any budget.

Velvet by Graham & Spencer is a clothing brand that I recently stumbled upon. I was excited to try out their clothes and placed an order for a few items. However, I faced some issues with my order and unfortunately, my experience with their customer service was not great.

Firstly, my items were showing as "package awaiting shipping" for a long time. I reached out to their customer service to inquire about the delay and was given vague responses. I was disappointed with the lack of transparency and communication from their end.

To make matters worse, when I decided to cancel my order and request a refund, I was met with resistance. The customer service representative refused to give me a refund and I was left feeling frustrated and cheated. It has been three months since I placed my order and I am yet to receive my refund.

In my opinion, there is no honor in a company that treats its customers this way. I feel like my trust has been betrayed and I am hesitant to shop with Velvet by Graham & Spencer again. It is disappointing to see a brand with such potential fall short in terms of customer service and satisfaction.

Overall, my experience with Velvet by Graham & Spencer has been disappointing. I hope they take steps to improve their customer service and ensure that their customers are treated with respect and honesty.

Velvet by Graham & Spencer is the real deal when it comes to t-shirts. I gotta say, these are the best tees I've ever owned. They're super soft and comfy, and they fit like a dream. I mean, I don't know about you, but I hate it when my t-shirts are too tight or too loose. But with Velvet, they get it just right.

Now, I know what you're thinking. "Sixty bucks for a t-shirt? Are you kidding me?" But hear me out. Yes, the price tag can be a bit steep. But trust me, these clothes last forever. And if you're lucky, you can catch some pretty great sales periodically. Just be sure to stock up because the sale items go quickly.

I've had my Velvet tees for years now, and they still look as good as new. I've washed them countless times, and they haven't lost their shape or color. And let me tell you, I'm not exactly gentle with my clothes. I wear them to work, to the gym, to run errands, you name it. But these tees can handle it all.

So if you're in the market for some new t-shirts, I highly recommend Velvet by Graham & Spencer. Yes, they may cost a bit more than your average tee. But trust me, they're worth it. And hey, if you're lucky, you might even catch a sale. Just be sure to stock up before they're all gone.

I gotta say, I really dig the styles over at Velvet by Graham & Spencer. I mean, I spent a pretty penny on a bunch of their tees, and they looked super fly for a hot minute. But then, like, almost all of them got holes in 'em within weeks! And I'm not even rough on my clothes, ya know? I wash 'em gentle and hang 'em up to dry. So I hit up customer service twice to see if they could help me out, but I never heard back from 'em. Total bummer, especially considering how much I forked over for these threads. So, like, just a heads up to anyone thinking about buying from these guys - be careful, ya dig?

I bought 4 shirts from Velvet by Graham & Spencer and was really excited to receive them. However, when my package arrived, I was disappointed to find that I only received one shirt. I was really confused and frustrated, so I immediately sent an email to their customer service team to try and figure out what happened. Unfortunately, I haven't heard back from them yet. I even tried calling, but I didn't get any answers.

To make matters worse, I'm still waiting for a refund from a return that I made back in July. It's been a few months now and I haven't seen any progress on that front either. I really love the product that Velvet offers, but their customer service is just terrible. It's really frustrating to have to deal with these kinds of issues when you're just trying to buy some nice clothes.

Overall, I would say that if you're looking for a good t-shirt company, there are probably better options out there. While Velvet does have some great products, their customer service is just not up to par. It's really disappointing to have to deal with these kinds of issues, especially when you're spending your hard-earned money on something that you really want. So, if you're thinking about buying from Velvet, I would suggest looking elsewhere.

I gotta say, I've been a pretty loyal customer of Velvet by Graham and Spencer for a while now. I mean, I've spent a pretty penny on their website and never had a problem until my last order. I put in the order on March 16th and got the confirmation email and all that jazz. But then...nothing. I've sent three emails and tried calling their number a bunch of times, but it just goes straight to voicemail. And get this, the voicemail doesn't even say it's Velvet! Like, come on guys, what's up with that?

Honestly, I'm feeling pretty let down by this whole experience. I was really looking forward to getting my new clothes and now I'm just left hanging. I'm not sure if I'll ever order from them again, to be honest. It's just not worth the hassle if this is how they treat their customers.

I wouldn't recommend buying from Velvet by Graham & Spencer. I ordered a dress back in March, but when it arrived, it was actually just a top. I was really disappointed because the image on the website was incorrect and didn't match what I received. I decided to return the item and get a refund, but it's been a nightmare trying to get my money back. The website says they received my return, but I haven't heard anything from the company since. I've tried calling and emailing, but no one seems to be available to help me. It's been a really frustrating experience.

I do really like Velvet clothes, but after this experience, I don't think I'll be buying from them online again. I'll stick to shopping in stores where I can see the items in person and avoid any potential issues with incorrect images or sizing. It's a shame because I really wanted to love this company, but their lack of customer service has really turned me off.

I recently bought a dress from Velvet by Graham & Spencer's website for a whopping $220. Unfortunately, the dress didn't fit me well, so I decided to return it. I only had the dress out of the box for about three minutes before I sent it back. However, to my surprise, I received the dress back with a rejection notice due to pet hair. I was shocked because the amount of hair on the dress was negligible, and it was certainly not enough to warrant a rejection.

When I contacted customer service to inquire about the issue, they told me that they couldn't accept the return because some of their customers are allergic to pet hair. I was confused because I had called the stores in California to ask if they allowed dogs, and one of the associates had enthusiastically told me that dogs were encouraged. So, why wouldn't they accept my return?

I was extremely disappointed with the customer service I received from Velvet by Graham & Spencer. It's unacceptable to reject a return for such a petty reason, especially when the dress was in perfect condition. I feel like I wasted my money on a dress that I can't even wear, and I'm out $220.

Overall, I would not recommend buying from Velvet by Graham & Spencer. Their customer service is terrible, and they don't seem to care about their customers' satisfaction. If you're looking for a company that values their customers and provides excellent service, look elsewhere.

I gotta say, I've been a fan of Velvet clothes for a hot minute now. I've been buying their stuff for years, and I gotta say, I've always been pretty happy with my purchases. But recently, I ordered something from their website, and then a few days later, it went on sale. I was like, "Oh snap, I could get some of that sweet, sweet discount action!" So I checked out their price adjustment policy, and it looked like I qualified. But when I tried to reach out to them to get my discount, I got nothing. Zilch. Nada. I tried hitting them up on their website, sending them an email, and even giving them a call, but I didn't get a response from anyone. And let me tell you, that's some straight-up BS.

I mean, I get it, mistakes happen, and maybe they were just busy or something. But come on, man, if you're gonna have a policy, you gotta stick to it. And if you're not gonna stick to it, at least have the decency to respond to your customers when they reach out to you. It's not like I was asking for the moon or anything. I just wanted to get the discount that I was entitled to.

So yeah, next time I'm just gonna return the full-price item and re-purchase it at the sale price. It's a pain in the butt, and it feels like a waste of time and resources, but what else am I supposed to do? If they're not gonna honor their own policy or bother to respond to me, I don't really have any other options.

All that being said, I will say that their in-store customer service is still pretty good. So if you're shopping in person, you're probably gonna have a better experience. But if you're dealing with their website, just be aware that you might run into some issues.

Overall, I gotta say, I'm pretty disappointed in Velvet. I used to hold them in high esteem, but now I'm not so sure. It's a shame, really, because I really do like their clothes. But if they're not gonna treat their customers right, I don't know if I can keep supporting them.

So, I bought something from Velvet by Graham & Spencer's website and I wasn't too happy with it, so I returned it the next day. But, when I tried to call them to check on the status of my return, the phone number on their website was for their physical store, which was closed. So, I had to rely on their returns company, Alpi, to process my return. It's been six days now and I still haven't received my refund, even though the customer service team said it would only take five days. I spent over 200 pounds on this item, so I'm pretty frustrated. Honestly, I wouldn't recommend shopping with Velvet online. It's probably better to just wait until their physical store is open.