Viator review: Booking reference 1174547139

I booked the Skip the line tour of the Vatican etc. for Wed. Sept. 4th at 11.30am.

The joining instructions were to meet at an address, which was Via Plauto 17. This address was not recognised by my hotel, The Grand Palatino, receptionists, They told me these groups always meet at Viale Vaticano.

I feared I had been scammed and I cancelled it as the booking was recorded as pending.

I now find the payment has been processed by PayPal.

The Viator app is very complex, repeating the same request to start again.
Whenever I followed the step to see my ticket, the screen showed an outline image of a man and the script said “unable to do this at the moment” (similar) and I tried several times.

The trip, for two, was invoiced at £343.50 which is an extraordinary cost.

Your website quotes:

Inline image

The following is a copy of your charge to my PayPal account

Sun 01 September

(Note: The auto payment date was quoted as Sept 02!)

PAYPAL *VIATOR IT-1559

£343.50

So our trip to Rome did not include a tour of the Vatican!.

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