Viking River Cruises review: River cruise

Joseph & Elham Cicippio
2732 34th street, NW
Washington, DC 20008
E-mail: [protected]@gmail.com
Tel: [protected]
Ref. Booking# 8135694
Trip Complaint
Dear Customer services team:
On May 29, 2024, we started what supposed to be an eleven days luxury river cruise, cities of light, on the Viking Alsvin ship. We were looking forward to an enjoyable and relaxing trip.
On June 4th due to the flooded Rhine River, Viking changed our destination and made us ride a bus for the entire day to get to Viking Mimir located at Wurzburg, Germany. We thought that it was going to be a transition and that we would continue our interrupted journey the next day.
Our new location however was on a swamfloating hotel/boat for almost three days without any clear plans for the upcoming days.
Your tour coordinator manager, Mr. Quin Cameron West had no idea how to deal with passengers. We were left in the dark until we inquired and learned that the Viking Mimir was going to remain at its location for the rest of... triggered the necessary concerns and avoid boarding passengers on a ship that could clearly not deliver the advertised cruise.
My husband’s health deteriorated due to injury caused by the unexpected bus rides that Viking subjected us to. Instead of the relaxing boat cruise we had purchased Viking subjected us to stress and much discomfort.
Additionally, all the luxury services included in the package we purchased were gone the minute we were moved off the original Alsvin ship. We even had to pay 238.00 Euro for our transportation to Frankfurt without any assistance to ease the handling of my husband’s wheelchair and airline check-in.
The shortened and highly hectic and unorganized trip we experienced was certainly not the eleven days luxury trip that cost us about twenty thousand US Dollars.
In light of the fact that Viking did not deliver the luxury cruise that we purchased, we demand the full and immediate reimbursement of the payments we made.
Best regards,
Joseph & Elham Cicippio