Viking River Cruises review: Sold out excursions, viking invoice: 7830399

This is our first time booking a Viking River Cruise, or any River Cruise at all. Viking's website explicitly says...

When can I book shore excursions?
"Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete cruise experience. This includes full access to your shore excursions. Guests will be notified via email when shore excursions are loaded for booking. There is no set timeline for when they will be available, as it can vary by region and season."

We have been waiting for an email, which has never been sent to us or to our travel agent. We were looking at our itinerary today just by chance and we noticed excursions are available to book. It is 102 days until our cruise.

Unfortunately, many of the excursions are already sold out, including excursions we were hoping to purchase. We informed our travel agent, who contacted VIking immediately and Viking said it was our responsibility to check for availability and no emails were sent out.

How would we ever know that this is their system when it clearly states on their website and on the MYVIKINGJOURNEY site that we will be notified by email.

We expected better service from Viking. To say one thing and then do another and give poor customer service while you're doing it, is unacceptable. They are OK with taking the large sum of money we provided many months ago.

Now we are not looking forward to this trip because we wonder how we'll be treated once we actually arrive in Europe.

Viking Invoice: 7830399