Viking River Cruises review: Viking travel insurance

TO: VIKING RIVER CRUISES; [protected]@viking.com

FROM: Customer October 23, 2023

ISSUE: Corinne T, agent of Viking; Fraud- misrepresentations of a material facts for “Anniversary Sale” tour;

REQUESTED SOLUTION: Refund USA for “Viking Travel Insurance” for myself and . companion.

Viking Cruises agent “Corinne T”, was specifically told that myself and a companion were interested in the “ANNIVERSARY SALE” included “free international airfare and all inclusive Voyages from / deposit” on the “Grand European Tour”. The booklet (see insert) of Viking’s 2023 & 2025 RIVER VOYAGES (Source Code: GEXIQE) and (Customer #xxxxxx) printed on the August 2023 (see attached photo) stated that the special price for a French Balcony room was (per person double occupancy). The small print below the banner stated that the stated prices were for November 2024 sailings, but the the sale price was to end on August 31st, 2023.

Corinne happily announced to us more than a few times how her “20 years experience” in Viking tours was very helpful. However, she did not steer us towards the November 2024 sailings, but for the nearly double priced August 2024 sailings that were not part of the discounted sale price that was to end August 31st. She was in a rush to sign us up for the required “Viking Travel Insurance”. This maneuvering was apparently to “bait and switch” us to a higher priced tour. Another words: what we wanted was the Anniversary sale (approx K/double occupancy), and what we got was the . deal of which the “Viking Travel Insurance” was approximately ( each) for a grand total of . paid at the end of September 2023.

Next Corinne was compelled to have ACH electronically transmitted from my bank, Capital One Bank for the required “Viking Travel Insurance” and . of [redacted] bank for the same reason. She never explained why we needed Insurance for a booking (#7695887) that had a . deposit.

Later I realized the small print for the sale was for November 2024 and on or about September 20th, 2023 I spoke with a Madison Silvernail, Viking Supervisor. Madison realized the bait and switch, but did not offer to refund our ‘Travel insurance’. She offered to change the booking, but not at the “Anniversary Sale” price….but at at increased charge (./double occupancy) for what we thought we were purchasing originally. The November 2024 sailing of the Grand European Tour in a French Balcony room. An increase of . Again, why were we required to invest approximately in insurance for a booking that was to take place more than a year in advance?

In conclusion, I have brought a dispute to Capital One Bank for the charge of because of fraud. I expect them to reject the electronic charge and have encouraged my companion to do the same with her bank.

I am requesting that Viking River Cruises do the right thing and refund our “Viking Travel Insurance” immediately.

In years to come I would like to consider a Viking vacation.

Sincerely,

Unhappy w bad faith dealings, bait and switch tactics, and fraud