Virgin Active South Africa review: Additional fees being billed. Contract not cancelled

I submitted the below complaint on the 5th Dec 2023 and I have received no correspondence to address and resolve the issue.

I have never been so disgusted with the level of service received from any service provider in South Africa like I am with the service provided by Virgin Active.

I received a text message advising that I am owing an amount on my membership and called in to find out what the problem is. Not only can your agents not give me any answers, they are uninterested in trying to resolve the issue or finding a way forward.

I never changed my banking details nor was there any communication received regarding my payments not being received. The only communication I receive is promotional material but today I'm told that there were attempts made to contact me to inform that Virgin Active does not have my bank details after being able to collect my premiums successfully for more than 15months?

The change of club was never communicated to me as was identified when I called in on 2 separate occasions. I was told I didn't have to pay & suddenly now I am expected to pay an exorbetent amount.

Perhaps this is how Virgin Active thinks they can rip off clients without anyone noticing by suddenly telling clients they have accumulated a huge total that must now be paid.

I need an explanation and resolution on this matter immediately.

Regards

Avril Naicker

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