Virgin Active South Africa review: Poor service from call centre 1

Yesterday, 7 August 2024, I was trying to convert my R29 wallet to tier points as per email received from VA. Unfortunately I converted the points to membership fees. Since I am exempt from paying fees as I joined in 2008 I called the Centre today, 8 Aug, just before 12pm.to ask them to reverse what I did and convert the R29 to tier points as it was an error and I don't pay membership fees. First person was great and said they would and to check after 5min. I think his name was Thabo. When I did chk he had only mistakenly reversed 2.90. I called them again just before 12.30 and spoke to a Cindy who also indicated no problem she will do. She was trying to get a hold.of the IT and asked if I want to hold or she will call me back. Cindy never called me back. At around 2.55pm I called for the 3rd time and spoke to Khanye, waited on the phone for ages, explained the whole issue again he consulted with his manager Ms S Cupido who indicated they cannot assist me cause I made the mistake. Completely unhelpful and yet the first 2 consultants did not indicate as such. How would this help me if I dnt pay membership fees.

Very disappointed with such poor service and not bothered attitude from the manager. While Khanye was pleasant I think the manager is lacking.

Given am a client going on 16yrs at VA surely this is not the service I should be given. I would appreciate it if someone can get this sorted out for me.

Membership. [protected]