CB Fitness Centers and Gyms Virgin Active South Africa Not reflecting rewards earned and then shows expired

Virgin Active South Africa review: Not reflecting rewards earned and then shows expired 1

Virgin126 of Cape Town, ZA

Nov 25, 2024 5:25 am EST

Verified customer

Review updated: Nov 27, 2024

Featured review

Emails have been sent to your staff at the Constantia branch with regards to expired drinks without it been reflected on my app...
No responses to email... lack of professionalism
Emails have been sent to 'Nicole Jacobus' and 'Andel Klaasen'... and I have received no response...

my email address is [protected]@gmail.com... and virgin active membership no. is [protected]...contact no. is +[protected]

Desired outcome: require rewards that are reflected on my email

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1 comments

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J. Stracke

4 comments

J. Stracke

Nov 27, 2024 8:18 am EST

Verified customer

Reiterate with Virgin Active’s customer service about the unresponsiveness and the ongoing issue of the expired drink once more. Insist on immediate measures as well as a specific time frame for the resolution Norms require standard escalation to the next level of management or escalate it with the appropriate consumer protection authority if that does not help.

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Virgin Active South Africa Contacts

Virgin Active South Africa phone numbers

+27 860 200 911
+27 860 200 911

Click up if you have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 46 46 users reported that they have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 56 56 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone number

Head Office

+27 216 843 000
+27 216 843 000

Click up if you have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 11 11 users reported that they have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 20 20 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number

International

Virgin Active South Africa emails

info@virginactive.co.za

100%
Confidence score: 100%

Support

webadmin@virginactive.co.za

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Confidence score: 96%

it

Virgin Active South Africa address

3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa

Virgin Active South Africa social media
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