VitalChek Network
Reviews and Complaints

I need a copy of my birth certiicate now. I paid, but never received.

Dear Vital Chek/Lexis Nexis or who ever you are?

YOUR COMP. IS A SCAM AND MISLEADING AND I'M REPORTING YOUR COMP. TO THE BETTER BUSINESS BUREAU. THANK YOU BUT NOT THANX FOR WASTING MY TIME AND YOU BETTER DON'T USE MY INFO. FOR MALICIOUSLY USE OR I SUE AND SUE AND SUE TO I WIN I DON'T GIVE UP THAT EASY I'M MAD OF YOUR COMP... >:-(

SINCERELY: A PISSOFF AND NOT SATISFY COST. >:-(

Dear Vital Check/Lexis Nexis or who ever you are?

YOUR COMP. IS A SCAM AND MISLEADING AND I'M REPORTING YOUR COMP. TO THE BETTER BUSINESS BUREAU. THANK YOU BUT NOT THANX FOR WASTING MY TIME AND YOU BETTER DON'T USE MY INFO. FOR MALICIOUSLY USE OR I SUE AND SUE AND SUE TO I WIN I DON'T GIVE UP THAT EASY I'M MAD OF YOUR COMP... >:-(

SINCERELY: A PISSOFF AND NOT SATISFY COST. >:-(

I had requested my son Jose Raul Natarus Birth Certificate, he is disable and needs it to get a photo ID.
We had sent faxes and send a photo scan to their web e-mail address, one of the faxes and the photo scan
were done at the U.P.S. store, they had told us tha the photo ID. is too dark, we don't know what else to do
to get my son Birth Certificate.If all of this is no good that we had sent don't know how we are going to do, we called and speak to your person.they seem not to know everything about my order then another time she said she has everthing she need except proof of who we are .they either donot know or it no good, too dark on two faxes.then we sent a e-mail spoke to your girl never got it.i think that your people are giving us a very hard time for no reason at all, no matter what we do it is too dark or they never got it, we wish very much to comply to get jose birth cert, but your people keep putting us off with we donnot know if they got it or they donot had our info.so i would very much appreciate your help to bring this to a final end thank you please help a.s.a.p.very urgent.marta e.natarus 10212 sabal tree drive apt103 riverview florida 33578 813-8279632n order #[protected], pin@641229, my son is jose r.natarus, dob, 03-01-1978, born in oyster bay new york,

Go to this website of the NYC Office of Vital Records (link is below).. order the death record for $15. I don't know why you paid a strange company almost 5 times more.

http://www.nyc.gov/html/doh/html/vr/vr.shtml

Dear VitalChek, Thanks for taking my money and sending me a form letter that made no sense! You stated the address on my credit card didn't match my home address?! Strange, since my credit card company verified my current address with them was my current home address! IS THIS WHAT VITALCHEK DOES? THEY TAKE YOUR MONEY AND SEND OUT NONSENSE FORM LETTERS DENYING YOUR REQUEST AND STILL TAKE YOUR MONEY?!?!

PAY ATTENTION BECAUSE THERE IS NO WAY TO CONTACT THIS COMPANY AFTER THEY DENY YOUR REQUEST!

Dear candy:
I'm piss off 2 >:-( try this phone # [protected] is more direct and demand a refund like I did. F-THEM AND THERE SCAM WEB. good luck.

Dealing with VitalCheck is a nightmare. They are suppose to have/handle most of the vital records for Florida. However, they require you to pay $44.00 to search the records only to receive a "No Record Found, " letter. This will, then, require you to pay for a delayed birth certificate.

During his time in office, Florida Gov. Jeb Bush pushed and was successful in privatizing the state's vital records. It has been nothing but causing pain and it's getting worst. All the smaller counties were required to pack up their records and send them to Jacksonville. Therefore, you can no longer go to the courthouse and search for records. What does this mean? If you paid for a search, then received a "No Record Found" notice, I guess you don't exist. This makes me believe that it is a money making scam. What happen to the records that were shipped to Jacksonville? Did they do what was done during slavery?

Once again, according to VitalCheck, there are some people who NEVER existed.

I found this site for complaints about Vitalcheck.com too late. I live in Mexico and lost my New Jersey birth certificate. I could not have it mailed to me because I live in Mexico. I could not have it mailed to a PO box because they do not mail to PO boxes. I reluctantly asked my mom who lives in PA to do it for me. She is elderly and it is hard for her to maneuver the systems. She did however contact vitalcheck and sent them all the information to obtain my certificate along with 50 dollars. 3 months later no birth certificate. She called them after waiting literally days and hours on the phone. They said they needed a marriage certificate of her and my father, which has been deceased for 35 years. There was no contact to tell her this. She sent in the info and did not receive a confirmation. Finally again she called and waited more than an hour on the phone was told that they could not process the order because the address on her drivers license did not match the address where it was being sent to. In PA they do not change your license they give you an addition to your license which she faxed in. She was informed they were not going to process this order and there would b no refund for the money. This company is a total scam. Buyer Beware.

Its been almost 2 weeks since I used this company an no results. I sent in a request by snail mail an have already gotten my birth certificate. This company is a ripoff will never use again. Buyer beware. John E

After talking to one of their reps I was given a full refund. Thank you David for your help

my request was sent toLA County Register on 3/25/10. I sent an e-mail requesting the disposition of my request, and all I received was an e-mail saying that my request was received. My incident # is [protected]. How long must I wait to receive my birth cert. It is needed legal puroses. Please respond ASAP. Thank you, Mr. Graham

IF this is true, I will sue the S_______ ! out of this company ...To such a degree that the company will have no choice but to close it's name for good. Never to be spoken of again nor it's practice. I can tell you I do not like the fact that a phone number to a customer service rep. is unavailible. The lack of a phone number does bother me.

I just placed an order for my birth certificate because I lost mine.

It said I would receive it the next day. After I placed the order for a ridiculous price it then informs me it could take 70 days .

I don't have 70 days. I am trying to apply for housing and need my birth certificate to apply.

I am disabled and live In a upper apartment and the stairs are dangerous for me.

Also my landlord just filed bankruptcy so who knows how long I have before I have to move.

Now I have to drive downtown and pay more money to get my birth certificate sooner.

I want to cancel my order and get my money back.

I won't even be living at the address they will send it to in 70 days.

Be honest with people!

You charge way to much to just lie!

Ordered my birth certificate 2/25/22. I was told that I would receive my birth certificate 3/11/22. Here it is 3/22/22. I call and call. I sent out several emails. I got one email stating that birth certificate was mailed 3/16/22. And, the estimated arrival date is 3/14/22. HOW? How can the birth certificate arrive at my house... TWO DAYS BEFORE YOU SHIP IT? I see a few people complaining about passports for vacation. I need my ID to work. Without a birth certificate, I can't get an ID. My identity was stolen. They've bought property in my name. They've bought cars in my name. They've gotten locked up several times in my names. I'm trying to get these things correct. And, it's a very depressing process. I've thought about committing suicide several times. At this point I don't see a reason to live.

Son un fraude nunca envían nada .fui a las oficinas y Di mi número de orden pero no aparecía en el sistema.son unos ladrones

SCAM! I want my money back! How is this company still in business! BTW I'm also taking this to Facebook, Twitter, and anywhere else I can get this out.

So I've been on hold, trying to get my money back for about an hour now...

Ordered a death certficate for a relative who passed away about 50 years ago in Florida. After answering a number of questions, the questions became very personal and invasive. They asked what property I had owned throughout my life etc. At that pont I stopped the order process yet they STILL charged a fee and I. of course, have no death certificate. Am not sure why states post a lik to VitalChek on their website. DO NOT USE THIS COMPANY. Order directly from state vital stats office. Much cheaper and far more reliable

Took 8 weeks to get a birth certifacte from Japan. Called Vital Chek day before it came, they gave me the state department number because it was in there hands. Vital Chek had no UPS tracking number so they could not do anything.
Next day 9-23 received certicate via UPS. Called Vitachek 9-24 to see what thye would say. She could not find any info under my number, finally found under my name. She then told me my order was in process. Date on UPS order was 7-29-09. Asked her why that date was on the slip. She told me to call UPS and ask them. Told her to call. She looked it up and then told me it was delivered on 9-23. No s@#% Sherlock.
I called my senator on 9-22. Now I am wondering if he is the reason I received this.
Stay away from this cmpany.

09-06-10 Vital Chek hasn't changed very much over the past 5 years and yet the Great Commonwealth of Virginia still using Vital Chek as their online servicer to obtain Vital Records from the Commonwealth of Virginia on the Officical Website of the Great Commonwealth of Virginia!

Five year ago I tried tried Vital Chek and did not get my info I requested in a timely manner, I drove from FL to VA to go to the Department of Vital Records to get my birth certificate in person. The Commonwealth of Virginia still has Vital Chek's link on the website to obtain certified copies of birth certificates. And VITAL CHEK still doesn't work. After jumping through all the hoops, the end page said there was an error during processing, and they did not say what it was, nor was an order # attached to their reply. Thus, I cannot submit a written ticket to their Suppport Dept.

It is amazing they have no problem telling you what the fee is AFTER you have submitted your info, they claim they cannot just give you a figure until you give them your life story. Which makes no sense, they know how much Virginia charges for certified copies, they know how much they charge to handle the process of the transaction and they know how much the UPS shipping will be, Vital Chek could simply list what the latest information is and then say the cosmic "figures and amounts are subject to change according to shipping and fees".

However, and this may come in handy for anyone who might need it, on the Commonwealth of Virginia's Official Website they list a phone number for Vital Chek [protected] I called it and the voice message indicates it is Vital Chek. The call didn't go through, since it is Labor Day and I imagine they take the same holidays as the States since they don't have access to their offices on holidays. Hope the phone number helps. Yes, my next correspondence will be to the Great Commonwealth of Virginia.

JD

okay ive been waiting and waiting for my b.c. for my daughter. well its been a month and somebody called and left a message on my cell. i called back 4 times first time nobody answered, 2nd somebody did and i was put on hold, 3rd nobody answered again then i called another number for them and automated voice answers and then im hung up on by that. im really pissed you take my money after i did all that i was supposed to do and you dont give me what i need, BS! im going to call my credit card company and tell to get the money back bc i recieved nothing for what i paid for. and what the *&$@ i need to talk to somebody from the over night crew when i gave you everything you needed to process my order. Never again yall are full of crap.

Hello, I am finding this company not giving out clear information in our getting our Puerto Rican Birth Certificates and the method might seem simple to use but, they are known for dragging their feet on giving out information for the user to use and check . I am giving the Dept of Health in my city for the lack of credible information being given to us as we need. Here in New York city I made a complaint to our 311 services which are a sponsered service to help us here to get information from the Goverment as needed. The services we get for our needs that include our vital finormation in todays climate shoulde be one we respect and TRUST!
Not being able to talk with a company's customer service to deal with this type of sensitive information and not having a a custoimer service we can call i to veryfir our needs is not a way to build that TRUST! I applied with a certificate online and was told to use Viatal chack to see where my Birh Certificate was . Since Vital Check was not the one with whom I sent my Birht Certificate though but by my self I will not be helped nor will they give me the information to find out whom to deal with in the Deptment of Demograhics onPeurto Rico .It is a quick buy and and give out the inof and that is all.Nothing else is dealt with . Now if they are a comaony supervised bu the Goverment to help why are they not doing this ?

Vital Chek Network a LexisNexis Company or who ever the are? DIRECT PHONE NUM #: [protected] good luck everybody! :-) I'm pissoff 2 >:-( and demand your money back.

Vital Chek is a total scam. I ordered a birth certificate from the State of Arkansas paid $17.50 was giving a processing time of 7 to 10 business days, order date 03/28/2011. Today (April 11th) 10th business day. However, when I contacted them they informed me that the postal services has an additional 10 days. There is nothing they can do since I didn't get my certificate FedEx. So I decided to contact vital statis in Arkansas according to them they have 4 to 6 weeks just to process your request. Who knows when I will never get the birth certificate for my mother.

i ordered my Birth certifate March 22nd, Paid for express shipping, and today April 7th i still have nutting, theres no way to call or contact them only by email, and that will take 7 business days... seriously, there's a reason i got express shipping, so i could have it by a certain date. I'm so angry.
They made sure they got the payment, there was no delay in that. False Advertising.

No one answers the phone; they still want you to use FAX and then there is no mechanism for confirmation of the fax; then they cancel your order with no notification - keep the money - and tell you to order and pay again.