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I'm appalled by the service I received by VitalChek to get my birth certificate sent to me. I am a New York resident living in France and contacted them because of Visa requirements. After submitting my order (June 23) I received an email stating that my request was currently on hold because further clarification was required regarding the address and to contact them at [protected]. I called and spoke to a representative who explained that my yes, my order was on hold and then asked " if there was a state or province in the country of France?" I let his ignorance slide, told him no and was told that I would receive my birth certificate at the end of the month. Come July, without a birth certificate, I sent an email to see what could be causing the delay. I received an email a week later stating again that there was an issue with the address. Now August, I called them back (22 minute hold) and again was asked if "there was a state or province in the country of France?" As you can imagine, I was and am irate! I spoke with a supervisor who promised that the order would now go through. What bothers me the most is that not one of their representatives could simply do a Google search to find out the information to process my order. I have had to postpone several appointments (costly) due to their stupidity and lack of initiative. I apologize that my rant is so long, but I feel compelled to share my experience with others. It's probably better to contact Vital Records by snail mail.
The complaint has been investigated and resolved to the customer's satisfaction.
I contacted VitalChek to get a copy Of My birth Certificate on May 04 2009, my order # is [protected]
I Payed with my Credit card and They received Payment For The Shiping UPS Air They said It would take 5>15 days.
I tried to contact them Via E Mail And I received a conformation that it was processed, Issuing Agency :New York City Dept Of Health
My Name Is Anthony Cuzzanti
I now live In Navada
my adress is 1816 Plum court Henderson N V 89014
If You can do Some Thing I would greatly appreciate it Thank you
doode they dont even have Guam as a country...!
I submitted an order for my wife's birth certificate and she received it right away. At the same time, I requested a certified birth certificate for myself. They advised me they could not properly verify my identification and said a copy of my drivers license was required. I faxed a copy of my license and received a response that my order had been cancelled. I tried to e-mail Vital chek and was advised the e-mail address did not exist. Like a fool, still thinking that you were legitimate, I sent you a third request, again sending a photo copy of my Montana drivers license by Fax. I requested that you acknowledge receipt of my fax, but no response. Today I received a very confusing e-mail telling me to go to www.vitalchek.com for instructions on completing my order. Pardon the english, "I don't know what the hell else I can send you." The e-mail also contained a message with the leading sentence of "PLEASE IGNORE THE REMAINDER OF THIS MESSAGE, THERE IS ERRONEOUS INFORMATION BEING REPORTED". I am so confused, I don't know what to do next.
Just be courteous enough to let me know if you can get me a birth certificate. If not, say so and lets discontinue
this irritating and most non productive communication. Just do not bill me for any supposed service. I will
never refer anyone to Vitalchek. I am sure it doesn't concern you but because of all this hum hawing around, my drivers license and vehicle license have expired. Willie P. Smith - horsentack@windstream.net.
Doode, Guam is not a county! It's a US Posession!
In January 2011, I ordered from VitalCheck a copy of my husband's birth certificate. The one that I received was incorrect. I email them that the birth certificate was incorrect and would they please send me the corrected certificate. Not hearing anything from them except that my question had been submitted, I then emailed them again on April 27, 2011 and their reply was still the same. Thanks for submitting your question. Use this reference number to follow up. I used the reference number on many occasions to no avail. Now, June 6, 2011 I still have not received the correct birth certificate and no correspondence from VitalChek has been forthcoming. I there anyone out there that can tell my what is happening with this company?
hello my name is Ashley i ordered my birth certificate for the first time at viatal, records a month ago. i had talked too a woman on the phone about where my certificate was she said my order was on hold. because of needing a change we worked out the change. she said it would be sent 7-10 buissness, days. it still has not been sent and that was a month ago. this is very frusterating, because im 28 wanting my drivers lincense, and can not recieve my lincense, or even take a test until its sent i need someone too reply too me asap? i need too see if it can be sent over night now cause im tried of waiting ive waited a month already. that i shouldve had too wait this has taken too long i need my life in order now not when everyone else decides thank you very much please reply asap...?
I order a Brith Certiratet for my son Jan. 24, 2012 Never got it! I called the 800 number Feb.24, March 9, April 4, and still don't have one WHY?