Passport Office
Reviews and Complaints

I called the state department about my passport application:

Application received- 1/18/2023

Initial wait time- 6-9 weeks

Current wait time as of 4/7/[protected] weeks

Call wait time- 45 min

Total call length- 60 min

Renee the CSR told me that my passport shouldn’t be on the 10-13 week list because it was way before Feb 6th cutoff. She told me that the agency that *actually* processes the applications are closed circuit and they have no public phones or emails and that she isn’t even able to contact them. She told me that the only way she would be able to look at my application is if I was planning on traveling internationally within 14 days and that I would have to pay for expedited service.

She told me that the most information available is the passport status website that gaslights people by changing the time frame. I told her that in no way would I pay the government more money to do something that they should have already been doing. Am I really suppose to “tip” the f-ing gov $60 to get my passport that is already 2 weeks late here sooner. Nothankyou.

I asked her what the longest time is and she couldn’t tell me. I asked her at how many weeks am I allowed to be upset rather than impatient? She told me that everyone’s application is different and there is no set time. There is literally no one you can talk to about getting more information than the website.

I said that it’s completely unreasonable and unacceptable for there not to be more information and nobody to talk to as they still have my bloody birth certificate.

I ended the call saying I’m staying on the line to fill out the survey. Not that the gov cares cause they don’t but I gave negative marks on everything except professionalism. Like wtf man

On May 28 I sent in two passport renewal packets. The checks I sent were in the wrong amount and we also neglected to sign and date our applications. I have printed out the application forms (2) again and am ready to mail them to your office but I cannot get anyone to accept my phone call to give you my credit card number to pay the remaining amount owed to complete our renewals!

Thank you,

Roynane Lisk

GW-D63DFBDB9

GW-FA7F5EE56

I sent my information, forms and a check for 130$? to the DC Passport renewal office. After waiting 3 months and getting NO response, I contacted them several times. I was finally send an email from "Tom" who advised that since I had forgotten to put my phone number on the form, they cancelled the renewal and kept my money! Nothing like the Federal Government ripping you off!

I never got the money back. I did get my old (now expired) passport back with holes punched in it. I guess someone at the Department of State was having a bad week and took it out on me!

I had applied for passport on 23.06.2016. Police verification has been done. However, it still shows Police Verification Report is not clear and application is under review at Regional Passport Office. I still do not know why the passport is still pending.

Note: Due to constant warnings form my friends I had to omit transaction Id's as well as my license)
I am a legitimate business owner and have been a resident of the republic of Armenia under Business title for the past three years([protected]).
On 22nd of June 2016 I applied to renew my residence card which was due to expire on 14th of July, after filling up all the applications and presenting the paper work to the officer in charge located at the first floor in OVIR headquarters at Davitashen district of Yerevan I was informed that all the documents were in order, next I needed to make the payment of 140000AMD (Equal to 300USD) to apply for a 5 years valid residence card.
Then I was told to check back at the same office within 25 days to receive my residence card. However on 7th of July 2016 I was called by a cell number(+374******01). A lady who spoke in broken English with an incredibly rude language, ordered me to go back to their office and take all my tax documents and represent them to her at OVIR on Monday 10th of July 10am. When I asked for her name and designation she impolitely refused to identify herself or her rank.

I decided to visit the office along with my lawyer and a legally verified oral translator. Upon arrival one of the officers who claimed to be the same woman who had called, angrily pointed and made direct threats at me. Afterwards she demanded that I should meet their chief officer alone in his room, and when I refused to do so again her boss who surprisingly had zero English skills angrily made verbal attacks against my lawyer and translator, demanded both of them to leave immediately. (The chief officer could not speak English and I was not fluent in Armenian, why did he want to meet with me alone without the presence of a translator?! And more importantly why none of the employees at the Immigration office speak English language?! Isn't that a place for non-Armenian and foreigners?)
Anyhow, my lawyer did not agree with his demands and eventually he had to let my lawyer and translator to come into the office.
Afterwards I faced a set of childish and inaccurate accusations by the cheif of the department. First, Without any proof or any documented letter, he accused me of representing fake registration documents! To which I responded by saying that I have been a resident for 3 years and if my documents were forged or fake, it would have been impossible to apply for residence in 3 consecutive years.
So, then changed his story and accused me that my companies tax report is missing.
My lawyer responded to this accusation saying that Visa and Immigration office is irrelevant to tax department which is the responsibility of the Finance Ministry and asked the chief of police to represent a letter from the tax department which states such allegation.
So the Chief again, changed his story and said that my address was incorrect and I don't have a banner for my company! To which I responded by saying that for a small and local business with low income, there is no need for banners since it is very costly.
So eventually, after all his false accusations were dealt with, the Chief of police claimed that the problem is that my company shows no sign of activity in the past year!

You see how different that is from his first accusation regarding forged documents?!

To prove to him that my company is active, I went to the tax department and got prints of my tax accounts showing that my company is active and open and submitted those documents on 12th of July to his office. His secretary asked me to rerun in one week to receive my residence card.

I visited their office 7 times from 18th of July until 22nd of August 2016, and every time I was told to come back next week!
Eventually on 22nd August I was informed that not only my application had been rejected but also I had been deported for no reason.

During this period, I continued my business, paid my accountants, and paid my taxes, I also ordered many goods from China to be delivered to my company by October 2016 and then suddenly I was told that I had been deported despite submitting every document they asked for and now I have to close my business. Who is responsible for my loss?!

Therefore, I know that their decision for rejecting my application is biased and based on racist and personal grounds of the Chief of the department.

And I know this from the fact that my documents were prepared by the employees of the same department and if there was any shortcoming, they would not have accepted my documents at the first place. (I had submitted the same documents for the past 3 years without any issue).

Obviously someone played a mischief against me for reasons unknown and unexplained to me.

Not: I have all the documents proving each and every part of the above claim. Plus I also have a signed statement by my lawyer about the unlawful accusations of the chief of immigration office.

Hi Sir/ Mam,

I have lost my passport and please find the details below.

Name: Cynthia Margarete Tilak
Passport No: K5058058
Issue Date: 31/08/2012
Expiry date:30/08/2022
Sex: Female
File No:MA2061516596212
DOB: 23/ 04/ 1986
Place: Chennai
Pin code: 600016

Regards,
Cynthia

Dear sir,

My daughter passport is still not received yet .In speed post website it is showing consignment not found . No one is responding to us and we are still not aware where it .Passport authority is not responding and answering properly.We went to post office but no track of this consignment is there. More than one week passed still no reply. We went to Regional Passport Office still same reply that it is dispatched but we have not received yet.My daughter has to go foreign tour from school but without the passport she is not allowed.Kindly revert us back asap.ra
Tracking No- PP116398764IN
Name-Khushi Ahuja
Passport No-N6845987
File no-DL2079411018815

Dear Madam

1. My Name is M Murugavel, Retired Army Man, 26 years service completed, I had applied for passport, File No: MD [protected] dated 25.06.2015 RPO Madurai Passport office, Madurai Tamil Nadu state.the police has submitted adverse report against my current address. RPO Madurai had closed my application, that is called my permanent address as per mentioned in documents mentioned

2. After retirement from 25 Jan 2014, I am working with private small company as weekly basis on temporally as security staff and come over my home in weekly Monthly 2 -3 times to visited my home. Date of Birth is 01 May 1961. I have the following documents

(a) Ex- Service Man Id Card
(b) Pension Payment order/ Service discharge book
(c) Ration Card
(d) PAN Card
(e) Voter id card
(f) Bank Pass book (Pension drawn branch)
(g) SSLC Book/Certificate
(h) 10 Marks Sheet
(j) 12 th Marks Sheet
(k) Community certificate
(l) Adhaar letter/ Card

3. The above documents are in my permanent address. After received the police verification Police call me on my mobile phone [protected], Come on tomorrow morning along with Two Witness Mr Raja and Jothi raja, ask me by police where are you staying? I am staying at Thottappanayakanur, Village but now temporary working at other district, near my district, ask me Rs 1000/-, for clear your police verification otherwise we will sending as adverse report on current address, I refused can't possible to give, Only 500/- give to the constable, But they are sending police verification as "adverse" reports against me.

4. All id proof/ documents to my permanent address. How can possible to change the id proof/ document, on present address? While I am staying at temporally,

5. In view of the above you are requested kindly take necessary action and give instruct to all Passport office/ RPO to accepted only original permanent address proof/id proof, No need for temporary address. If accepted Rental agreements with OR without Registered be accepted, While large amount to given for registration/expense. I am a normally man not a Gaza ted officer OR Cl I Officer, Not possible to do. This is my request/ suggestion Send Police verification for applicant is not involving any criminal cases/ Pending any court cases. applicant temporarily resided also be accepted. The passport officer says that you don't go on out of district for Job must stay at your own village after six month will apply for passport, will get passport then will go for Job. How can possible Sir? My age is 53 years. my pension is not enough to run my family expense.

6. Also request you How can get passport on my permanent address id proof/Documents and I have not any id proof/documents on temporary address. Please send suitable reply to my e mail id : [protected]@yahoo.in

Thanking you in an anticipation.

I have applied for my Renunciation certificate about 10 months ago and still waiting.I have asked many times from Pakistani embassy Frankfurt am Main but in vain. My required information is as follows:-

Applicant name ...Fauzia Ahmad w/o Dilshad Ahmad
Case No. ...Con-3/12/95-8045
Date of submission of case...22-04-2014
Name of Mission...Frankfurt, Germany
NIC No...[protected]
Passport No...HC1150052
Beside this Pakistani embassy in Frankfurt has already charged me the Renunciation Fees by mistaken and asked me to get back this money within 6 months. At 5th month I asked them for the return of fees.They asked me to send them original Bank receipt with my Bank information I did so But unfortunately they are giving me lame excuses till today. May Allah guide us all.
If I have got my Renunciation Certificate in time then every thing would be all right.
Kindly send my Renunciation Certificate as soon as possible or just inform me whats wrong or missing with my documents.

Respected Sir,
This is Anil Kumar Reddy G passport submission Date is 11/03/14 and received PVR Both vijayawada and vizag, Passport File No:HY6067551412314, D.O.B:20/05/1988, Grievence req No:[protected] But no response till date, i am paid 5000/-rs Penalty (No:HYDP14313548999) in Hyderabad office but my status is no change
so please check the passport status and solve my problem please reply me anil.[protected]@gmail.com,

Br,
Anil Kumar G
[protected]

Respected sir,

Days greetings!

I have applied for re - issue of my passport to regional passport officer ahmadabad on 14 / 05 / 2014. The submission receipt of the same am attaching here.

File no : - - - ahd [protected].
Dob: - - 16 / 07 / 1955.
Name: - - bipinkumar vasantji.
Surname: - - challa.
Type of application: - - normal.
Status: under review

Still i could not get the passport, or any kind of written reply for the same as i have visited so many time to passport officer mr. Khan but unfortunately i could not get any written response?
I have lost my passport in cairo egypt, for which details i can give you.
Indian immigration also sent the e. C original to rpo ahmd.

Whatever supportive documents i am having i gave to rpo in submission some details are in passport which i lost how can i get that?
Further more i am having all indian govt. Certificates and documents like pancard, , election card, driving lience, bank account etc……………. .
So please do the needful and oblige. I applied lately for issue the passport i also told rpo when i met him i will pay any kind pf panelty of late fees.

Thanking you and oblige.

Bipin. V. Challa

[protected]

Rajkot.

Hi,
I have submitted fresh application for my 5 months old daughter (minor) on 26th May 2014 under the Tatkal scheme and have provided all the necessary documents as requested. Subsequent to that I received following mail from the passport admin on 27th May 2014 (This is to inform you that following Police Verification Request(s) have been initiated on Post-Verification basis for your Passport Application (Fresh Passport Issuance under Tatkaal scheme) with File Number BP1067796660014). I have even completed the police verification part.
From then onward the status of my passport has remained the same (Passport application is under review at Regional Passport Office) and I am still to receive the passport.
It’s over 20 days and I do not see any progress being made on my application. It is getting difficult for me to visit the passport office
again and again along with a small child as I am based out of Jabalpur and my spouse is abroad.
I would request you to look into the issue and expedite my case as under Tatkal service the passport should have been dispatched within a reasonable time frame of 3-4 days.

Regards
Shilpi
vardhan.[protected]@gmail.com

CA2061530430112 this file no. of Kolkata passport office, for my daughter's application for a fresh passport has been kept pending almost for about one year after the payment of fees, while the Haj pilgrims or bribe givers are getting passport in very short time.. On inquiry of status we are being disheartened since she being a daughter of a Govt. of India employee is not given passport even after submitting all required documents, in support of her candidature. What a mockery of passport issuing process is in progress. Moreover, even after my several complaints, lodged with the Administrative Reform & Public Grievances, which have been only received by CPO, Sh. Muktesh Kumar and RPO, Kolkata, Sh. Shiv Kumar . It is very sad for us to see that the departments, like passport, don't care for honest and bonafide citizens' prayer. Earlier the enquiry officer kept the application pending at Bongaon Thana and then it was kept pending at the table of SP-North 24 Parganas and now the stage of review at Regional Passport Office, Kolkata is taking an unlimited time. It is a matter of regret that RPO has not even acknowledged even the receipts of my several letters. I don't know whether the RPO is going to say that some documents are not found or PVR is against is not favourable. Let us see what actually they are going to do in this regard.

I have submittad application for ordinary new passport on 18 feb 2013. I am informed that i will get it in 18 may 2013.but office did not issue card on due that. so kindly give me information about my passport. I don’t know why it is taking so much time but now for some reason I need my passport urgently so can anyone tell me that there is any option or process to get my passport urgently?

I will be very thankful
passport no: [protected]

Respected Sir, Myself Harleen Walia from Gurdaspur (Punjab). I have a American Divorce Decree, Apostilled from The Office Of The Secretary Of State, State Of California on 7th February 2013 with Great difficulty since I am living in India alone. I got the appointment with RPO Amritsar on 10/04/2013. The very first person who scrutinised my documents asked me to get my apostilled divorce deed from the attested from the Embassy. My Ordeal started right then.I went back home from Amritsar which is a 2 hour way.I wasted my money and time that day. I went to US embassy in Delhi, India.They clarified that they don't have such authority. Then I asked my brother to go to Indian Embassy in USA and get the divorce deed attested. (He lives in Canada. HE took leave from his work and spend money on the tickets which was again a loss to me.) The Indian Embassy in USA said that they cannot do it .I was back to square one . I had undergone enough mental trauma by then and nothing was clear and I had wasted a lot of money by then... Then I went to the MEA Delhi India. They clarified that Apostilled divorce decrees need not be attested at all the apostilled decrees are accepted as such and are legal to use in India. OH my God ... I was aghast and angry at the official of RPO Amritsar. I lost my precious time and money.. They wasted my good full 2 months.. I again took the appointment with PASSPORT OFFICER AMRITSAR MR SODHI on 10/06/2013...I explained him everything and he was satisfied and thus he put his signatures on the documents and asked me to deposit the file in their Suvidha Kendra office. I went to Suvidha Kendra (Passport office)Amritsar ... There it started all over again... Even when their Officer was convinced the people at Suvidha Centre harassed me a lot. Somehow i managed to convince at each counter . .But again the things took the turn for the worst when i was asked to go counter no. C1. The lady employee was sitting there with legs crossed on the chair..Her name was Harjinder or Jaspinder( i m not sure because nobody was telling her name).. She took less than 20 Seconds to scan my file with her eyes and simply told me come again tomorrow.. I asked her why? She could not take my 'Why'. She said she will see my file again .. I said okay please see, , but she seemed adamant on not clearing my file... I asked her very politely to write the objection she has... so that i can clear it... but she had already made up her mind to harass general public like me... she was behaving like a feudal lord.. ..next she was asking me about my personal life in front of everyone.. she asked why has the divorce happened ? what i did to my husband? was he not sponsoring me? why has the Court granted divorce in a matter of few months and many many more embarrassing questions to me..She was even questioning and doubting her PP Officer's intelligence in allowing me to deposit the apostiled divorce deed... i was crying over there.. but she continued with her tyranny... so much for slogans of the passport office... this is what happens in their office and this is what their employees do to harass people... it has been over 24 hours but i have not slept since then...i am going through much mental agony and trauma... i ask who is responsible for this ... MY token no . on 10/06/2013 was W 85 ms Harjinder/Jaspinder (not sure about the name) was at counter no. C1 around 3pm to 4 pm on 10/06/2013 ((since everything is computerised it should not be difficult to find about the culprit)) In the end i request that the whole matter should be enquired . The guilty should be brought to book.. and justice should be done to me. so that nobody suffers for the mistake of the employees and classes should be arranged for the Passport office employees where they should be taught how to be courteous and polite ..and should be given the knowledge about their work.. thank you harassed, Harleen Walia

R/sir
My name is Deepak Bhandari and I have applied for my passport in Nov-2010.I live in Faridabad and my File Reference No.is Z320678. But when I checked my status, its showing as "File Reference Number(DLH-Z320678-10) is either wrong or Information NOT available".I contacted many time in Passport office but till time not get any solution.I also contacted in Faridabad office they show me dispatch status 421/PLA, 10-Feb-2011 but i did not received passport till date.
Please i request u to take necessary actions and state my early issue of the passport,
Thanks & Regards,
Deepak Bhandari

sir
my name is Muhammad Kamran Hafeez, i apply the passport from passport office lahore garden twon. in 2007 but passport office not be issue my passport still now. so please i request u reliase my passport

Hi,
I am Tejashri Nagulpelli and have applied for Tatkaal passport. On last Thursday i.e. 09-08-2012 I got a mail and message saying that “Your passport K5456793 has been dispatched on 09-08-2012 through speed post. The speed post tracking number is: EA926019882IN”. And even online status on www.passportindia.gov.in said the same. But I have still not received it.
When i check with passport office they say that they have sent it. And in speed post office they say they did not receive it. I'm really confused what and how should i manage to get my passport as soon as possible.

 I have called the toll free number [protected]) many times but it didn’t help.
 I have given online complaint on the same website mentioned above, the complaint number is: [protected]
 I have written a mail to rpo.[protected]@mea.gov.in explaining my problem but no one has yet replied.
 I visit my nearest post office (Chinchwad) from Saturday daily to check if at least they have received it. But they have still not received it.
 I have also visited the passport officer in Ghorpadi. He has told me to visit SB road RPO.

I have tried all possible things to check where my passport has been stuck. I am writing to you with great hopes and expectations. I’m going through lot of inconvenience because this, the company which has hired me needs passport as national identity. I will not get my salary if I do not submit my passport this week. I have to support my family and hence I have spent 2, 500 rupees to get passport in Tatkaal expecting that I would get it soon. Ever since I have seen that status online I have been at home taking leaves so that I should be at home to collect it.
If I do not get my passport on time it will hamper my carrier. Please help me out as I have come to you with great expectations.
I request you to please look into this and take appropriate action. Please help me out., you can surely take this as a request.

Thanks
Tejashri

Hi,

I applied for renewal of my passport on DEC 1, 2011. On website it is showing that "Police verification is waived off and file is under process" from last 5-6 months.

Kindly look in to the matter.

File No; JPR: W-225017
DOB: 03/05/1978

Mayank
[protected]
[protected]@rediffmail.com( Please reply me at the given mail Id)

Dear Sir,
I had applied passport on 5th dec.2011 at bhilwara post office and on 15th dec 11 police verification also done but still i did not recieve my passport, i checked ststus that police verification is waved and file is under process
my file no is W 072981 nad my DOB 30/10/1978 pawan soni
my doughter file no. is W 072982 DOB 7/1/2009 ura soni