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VitalChek has stolen our money 2 times in 2 different occasions. We ordered all of our family birth certificates so we could take a trip to Canada and needed these for documentation. 3 arrived find, my daughter's did not. We had to leave the kids at home because of this.
Now, November 3rd, 2010, I reordered it, having forgot about the prior situation and made the fatal decision to use this company again. It is now Dec. 10, 2010 and my document has not arrived. I have made 7 phone calls now only to be told that "I" needed to call the agency to find out where it is. I have been hung up on 2 times now and only now have contacted the supervisor.
They claim they have done nothing wrong and will not refund unless it can be proven that my claim is correct... They are processing through Arlington Vital Records Bureau (refused to provide the number, had to search the internet for this) but my daughter was born in Collin Co Texas. Arlington has nothing to do with this.
Supervisor put me on hold to contact Arlington while making me hold on a cell phone.
AVOID THIS COMPANY AT ALL COSTS! Contact your county directly... save time, money, and THIS SCAM!
The complaint has been investigated and resolved to the customer's satisfaction.
Dear VitalChek Customer,
Please contact me at [protected] Ext: 6879 and I would be glad to speak with you about your outstanding order(s).
Thank you,
David Butler
VitalChek Network
I ordered my birth certificate. Never received the birth certificate. No one to get ahold of so I reversed the charge after an email stating from Vital & New York that my certificate was denied.
I had put my mom's birthname, not the name she had changed to, so the certificate was denied.
1-2 months later still no birth certificate and vital records fought the revered charge and now the charge is back on!
Vital Records steals your money! Buyer beware
Sincerely,
Deborah
Resolved..
Ordered a marriage certificate and got back a receipt and telling me to contact a different number and office all together 😕
I'm out 50$
And I contacted the number and they got me my certificate for 10$ and mailed that day
Stay away from a company that takes your money and doesn't even offer a refund..this is BS
5/11/23 was when I got the receipt for them saying I didn't have anything on file..just to get it from the actual people when minutes
Stay away