ViviDress
Reviews and Complaints

I bought 2 Bridesmaid dresses form them and have been trying for 2 weeks to resolve my order issue and obtain a refund but this still hasn’t been processed.

I received two bridesmaid dress however the colour of both is wrong and not what was agreed upon and one dress is completely the wrong size – It was a custom size as the person is pregnant. The main reason I purchase from their was because of the assurances by their customer advisor Joanna made about be able to tailor maternity dresses. However on receiving the dress is was completely wrong and about 5-6 sizes too big. An error on your their side again I have emails confirming her maternity measurements.

I immediately contact after care via email to relate the problem, they offered to alter the dress which I was willing to consider even with it being the wrong colour a my wedding is only a few weeks’ time – however when I asked about how I would return it I didn’t not get a reply for over 1 week – by this time my wedging is getting ever closer and I didn’t believe there was time to return the dress, alter it and get it back to me in the UK. This was all their fault for not replying to your customers email for a week.

I have had to chase for replies to email continuously and feel that you lack any real care for your customers, it seems that once they have your money they simply don’t care.

Their complete lack of customer service has been extremely upsetting and stressful as what should be an exciting and happy time for me as a bride.

WHAT EVER YOU DO DONT BUY FROM THEM!

These people are totally ridiculous! And the worst part is that their English is super poor and it is really hard to communicate. I received a dress and was not satisfied with its quality. It looked nothing like pictures, so I decided to return it and get a refund. Contacted ViviDress customer service and they replied in very poor English. I told them the reason why I wanted to return the dress, but they said that they do not understand what was wrong with it. In the end I just gave up, because I did not want to waste my time any longer. I do not recommend ViviDress!

I have ordered a dress from these guys and I'm totally disgusted with my purchase! The dress I received was the ugliest piece of junk I have ever seen! It looked absolutely nothing like pictures, quality was terrible and material was super thin! I tried to contact ViviDress customer service, but they replied in broken English! Terrible place to shop! Stay far far away from these Chinese thieves! They don't care about their reputation nor their customers, all they need is money

These are scammers! The dress I received looked nothing like the photo and the quality was worse than Primark and was torn! I sent several emails asking for the returns address (this should be given in the packaging in my opinion). They refused several times to give me the address but eventually did (it's in China as this is where the whole company is based). When I sent the dress back (paid £20!) they did not contact me about the refund, so when I emailed them asking how long it would take for my refund, they replied saying it didn't meet their returns policy. I asked what their returns policy was but didn't get any reply after that, meaning that they kept the dress and the money. I eventually got a refund from my bank through a visa dispute but they are complete scammers and do this to a lot of people. My friend who bought the same dress (we were bridesmaids) had the same experience and lost the dress and the money.

There's so many 5* reviews that are written in poor broken English (like the emails I received from the company) and I am 100% sure that the company write their own reviews to try to outweigh all the genuine 1* reviews. I have googled my own name which is very rare and I am the only person in the world with this full name, and a lot of reviews for tacky China based clothes companies have appeared online recently with 5*s so they have been using my name to review their own companies!

DO NOT USE! IF YOU WANT TO THROW YOUR MONEY AWAY, JUST PUT IT DOWN THE DRAIN INSTEAD!

People, don’t buy from the company www.vividress.co.uk. I ordered wedding dress from the company and these jerks charged me for the wrong sum. As well as they have serious problems with the delivery. They failed to provide it on time, so this dress was already useless for me. I decided to return it back, but the rep suddenly stopped to communicate with me. Please leave comments and share your views about this website. Thanks.

I bought a dress from the company www.vividress.co.uk. I waited too long and finally got the dress, which looked like piece of crap. I was furious that the seller provided such horrible dress, which even didn’t look alike as on the website. I of course tried to return it, but the seller ignored my emails. No info on the website and I have no idea what measures to take now. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.

I bought 4 dresses from the company www.vividress.co.uk. I wouldn’t advise to buy from them, ‘coz they had real problems with the sizes. All dresses were unsuitable for girls and I tried to return them or change. But the seller suddenly refused to change and provide any help. I was disappointed. I asked that it was unprofessional and rude, but the seller didn’t care.Please, post your comments and share your views about this company.

I ordered vintage wedding dress from the website www.vividress.co.uk and it was horrible. It didn’t look as on the website, and the colour was a little bit different, but the quality was so poor and the dress was thin. I don’t recommend anyone this website, because you will be disappointed in the dress at all. I wonder if there are other people, who had the same experience. Let’s share views about this website.