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Vodacom review: Vodacom upgrade via chatz

MohseenB786 of Johannesburg, ZA

Dec 19, 2023 10:58 am EST

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I tried processing an online upgrade and ran into problems. I requested a call back where an assistant by the name of Tina called me to complete the process. I have come to learn that she is employed by Chatz. After going through the required upgrade and reiterating the desired contract several times I still did not feel comfortable that the assistant processed the correct contract so I called in to Vodacom again whereby an assistant assured me that the correct contract was processed. After receiving the delivery yesterday I called Vodacom again as I noticed a charger was delivered with the order and this was not stipulated on the contract I wanted to upgrade to. I spoke to a lady by the name of Patience who confirmed that the contract was a 24 month at R299 p/month. This morning on the 01/12/2023 I login to the Vodacom App to discover that the contract is for R350 /months over 36 months! I called in again got put through to after sales who said that they will get the couriers to collect the order in 7 to 14 working days. This was intended to be a birthday gift to my daughter. I am honestly so disappointed in Vodacom and their disregard for customers. I have been a customer for approximately 25 years and I am honestly going to venture to a more reliable network who wants, appreciates and respects their customers needs and requirements. Please go back and listen to the recordings!

I've spoken to Vodacoms after sales whom ai had to contact and they keep promising that the issue will get resolved.

I spoke to Yonella on 07/12/2023,

Karabo on the 08/12/2023 who did call me back to say that the matter is still pending.

I called back today on 19/12/2023 and spoke to a highly incompetent and inadequate Tyrese who has told me that the issue will only be resolved in January 2024!

What a useless bunch...

There customer screening gets more attention than the issue at hand and the willingness to assist customers

Desired outcome: For the incorrect contract to be canceled and me being able to obtain the correct upgrade.

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