Vodacom
Reviews and Complaints

I was offered to upgrade my two contacts with vodacom. The consultant and I agreed that it would take effect on 1 Dec. But instead she activated the contacts immediately and I was billed for both contacts twice paying double. I immediately notivied vodacom, but after 3 service request, they still did not credit the extra contacts. After the consultants promised that they would. I then requested that they cancel the upgrades wich they also did not do. I paid R5400 which is incorrect. I want to cancel the upgrade and switch to prepaid.

I have been trying to get my business contact activated from over a month.

My number was origianally on contract but then i cancelled it, paid the balance up in full during October with the intention of moving it from prepaid to a new business premium contract.

I have called the call center on numerous occassions, with no one able to assist advising it has been escalted bit days, weeks and months pass by with no change.

I open anther account for the new business which was done in a few days and thay account is active, but my original contract still has not been done.

The vodacom store consultant is calling daily to try resolve the matter amd everyday theu say it will be done and then nothing is done.

I habe been in contract with vodacom for over 10 years and this is completely unacceptable.

I will be cancelling all subscriptions an contracts of this is not resolved quickly.

I have claimed a lost cellphone and vodacom delivered a so called new cellphone using third party called car security sound center, the freezes and the battery last 2hours it does not send emails and MMS, I have reported this to cellsure customer care center, she gave me a third party number for me to call them, but this company ignore me in such a way that they don't answer my calls anymore, now I'm stocked with a new unoperational phone, the is now five weeks old but not working please vodacom intervene.

Since last Tuesday evening ([protected]), when we experienced a severe electrical storm in the Solheim/Sunnyridge area, cellular reception has been abysmal.
If I manage to initiate a cellular call in the Sunnyridge area, I am lucky to get 90 seconds of communication before the call starts breaking up.
I manage a Residential Estate in Mercurius Road, Solheim, and the same situation prevails there - our Intercom System uses the Cellular network, and this is proving problematic.
It is probably not ONLY the Vodacom network that is battling to sustain acceptable communications, but it is definitely affecting my Vodacom phones very badly.

Can you investigate?

I am staying in Piet Retief, that is Mark str 4a, Google it it's in town not rural.

In the last 6 months I have seen your network detoriate to the point where I have no reception and or no data signal

I have to walk around outside just to get a 1 bar signal to bring able to make a tel call, when I get that 1 bar signal I get not registered on network or some stupid error that prevents me from making a call

My business and all of its 14 employees whom I by the way subsidise for cell phones and airtime will no longer be paying Vodacom for "stealing" from us
Your gross incompetence to deliver a service which a pay a small fortune for has brought me to the point where I will advise people to move on to another service provider

That might not impress you since I am but 1 person but I am a business owner in a very small community and the impact and influence of 1 person around here carries some clout

Your network around our town plainly sucks and or is of a non existant nature

I was cold called from [protected] on the 26th november, the guy spoke very fast and we have terrible signal in the house. He promised to send me an email detailing the upgrades that were due. I was sent nothing. I want to cancel any changes that were made during this phone call. Since then I have phoned your call centre twice, where I was promised the information and nothing was sent. I was also spoke to jennifer phillips and begged for an account manager but she said we can't have one. The cold calling call has caused me endless stress trying to find out what was ‘agreed' to on the phone. Please can someone of stature contact me urgently to sort this out, otherwise I will take this matter further. We have a r5000k a month contract, I should not have to battle like this with vodacom!

We received two gift cards and followed the activation process. Just to my humiliation my Husband went to a Homemark store in Eastrand Mall on the 29th of November 2018 to make use of the cards when they advised me that my cards are not activated, this after activating the cards about two day ago. Disappointing, the store the manager said that they get plenty of customers with the same problem, which is true, and that Afrizon is responsible for these issues! They even said the price that i see its not the price i'm going to pay with that voucher, but that its not even on the terms and conditions. I'm still calling them every 30 minutes even today but to no avail, Being a customer of Vodacom for so many years, I'm going to cancel Vodacom and port to another Service Provider due to this poor service where I the customer who had to humiliate myself with un-activated gift cards in a public store., and be busy spending my petrol to go to that store and be send back and forth.

I have had network signal in Modderfontein Edenvale Gauteng since Saturday 1 December 2018. I contacted them on 082 135, and they were unable to assist me, I went onto their online chat and that was just a waste of time, they told me to contact 082 135, which would be great if I could make phone calls. I have 2 phones both with vodacom and neither of them is getting signal. Phone numbers [protected] and [protected]. All I want is someone who can tell me what the problem is. Regards
Hilary Geyser

I went to the Vodacom Shop in Greenstone and enquiry about the promo of the Alcatel2008G as a Christmas gift for my heard of hearing father. Wednesday (28/11/2018) the Sales Lady told they never received it not even 1 unit, being persistent and enquiry but when will Vodacom have she informed me Friday. Well I went there on Saturday the 1/12/2018 and an other Sales Lady told me no the never received it and there is no stock at the warehouse. So I told her, then rather remove the advertisement as this will avoid Customers enquire about a product besides being against the CPA, of false advertisement with no stock, then she turned to be obnoxious and blatant rude. Clearly that Manager cant manage his staff the treat Customers properly and clearly Vodacam does not care about the CPA. That shop should rather close as its doing more harm than good to the brand.

I have a problem that every time I have air time in my sim card it decreases automatically without me having used it. Mostly I buy all net minutes so that I save my air time. Whenever I have purchased R12.00 all net work minutes whilst my balance is R100.00, I expect to have R88.00 as my balance until my minutes get finished but unfortunately I find my air time being far less than R88.00 maybe R33.00 or lesser and when I recheck my balance I'd find that I still have let's say 44 minutes all net. That frustrates and infuriates me as to what and how my air time would just moraculously evaporate from my sim. Please do something on this I really need intervention.

After paying an amount of R 745 via EFT to Vodacom on the 22nd of November, my services were suspended yesterday due to " arrears". I phoned their customer care line only to be treated with disdain. I informed them that I have proof of payment but due to my service being suspended I can't use my banking app to resend a copy to them. To add insult to injury they charged me an unblocking fee and said I'm free to go to another service provider as it is my choice.
Shantonise, the team leader, was not very helpful either. Despite being a loyal customer for over 17 years' it doesn't seem to be a priority for them to rectify my problem. I was told to email proof of payment and they will forward it to the accounts department. This after I even confirmed the time the payment was made. What happened to customer satisfaction? I was left to feel like a fraud as they won't take my word and long-standing loyalty as leverage to solve this matter.
Today, the "arrear " is still in place and Dorah, the consultant at Customer Care, 135, or her supervisor, conveniently couldn't hear me and put the phone down after letting me wait for 22minutes.

I've been a loyal customer of Vodacom for 14 years. I've spent almost half a million rand on Vodacom accounts. I have no cellphone reception and now assistance from Vodacom. I'm running two business's from my property and I'm losing a lot of clients and money because of Vodacom. I've got ten Vodacom devices on this property. Vodacom has promised towers in our area for the last three years and still no one has come to test the signal. A signal booster is the least Vodacom can provide me as a loyal customer.

My vodacom sim ([protected]) has been blocked, it has been more than three months and the unfair part is that, debt order has been running as normal but sim is not functioning l have tried to get help at ermelo branch to seek help but nothing seems to come right. Please assist as l can't use my tablet hence the is deducted from my account every month

My Name is Yoliswa Mhlongo and my cellphone number is [protected].
• I received a sms on Monday 26-11-2018time 17:35
• The sms notified that the instruction to port to MTN was received, if I didn't request a port reply with no: 1 or call [protected]
• First I reply with a sms.
• I then immediate called [protected] and notified them that they must block the request because I have sent a request to port.
• The lady I spoke with told me that they received more complaints daily regarding the unauthorized porting and it not their duty to call MTN.
• She then sent a sms with MTN number.
• I called MTN at 08:00, 18-11-2018.
• I asked them to send me the request sent to them in order to port my number.
• They told me that I must report the case to ICASA because they don't have any instruction, instructing them to request a port from Vodacom
• I then asked them to port my number back to Vodacom.
• They reversed the instruction and informed me to call Vodacom and request them to accept the rejection.
• Called Vodacom and spoke to Mpendulo, who accepted the port rejection from MTN.
• He told me to remove my SIM card and all will be normal after 24 hours.
• I did as he requested.
• Morning of the 28th my SIM still shows MTN and I then call Vodacom.
• I spoke to a lady who told me the same thing that the number shows inactive on her side.
• She told me that she logged a call to back office.
• She also told me to remove the SIM again and check after 24 hour.
• She requested an alternative number to brief me before 24 hour is up.
• I gave her [protected] and she never gave me feedback as promised
• Today the 29th, I called again to confirm if I can insert my SIM to my phone to my surprise the lady told me that the number is still in-active.
• She told me that there nothing she can do. She said I must wait for back office to sort out my case.
• I requested the complaint department number and she told me that there no telephone number for that department.
• I asked the ref number and she gave me Ref : EC_1KVW_1E1FMO
All I am requesting is to have my number activated:
• I need to transact on my internet bank account.
• Cannot communicate on urgent family matters
• My business partner cannot get hold of me due to the bad service I received from Vodacom since Monday 26-11-2018.
• My life has been messed up by this and the service I have been receiving is pathetic.
• For the past month Vodacom have been messing up every time I call.

I have been to Vodacom Canal Walk and after spending an hour and 30 minutes with ticket number T136 I asked the assistant that worked at the entrance what is happening as I only wanted to do a sim swop, she then said that she gave me the wrong ticket and I was issued with a new ticket, this time ticket number B172. I was so confused as I got a new phone delivered to me with a sim but had no idea how to activate the device, the first thing the lady at the entrance wanted to do was to sell a screen protector, when I got to the section with ticket# T136 the first thing I was told was that I need to pay R275 for the data transfer which I refused to pay, the consultant then said we can do the transfer at home. The gentlemen at the counter for ticket# B172 was so arrogant, he did not greet at all and first wanted to see the ticket before he helped me. Needless to say I left the store with a phone I still could not use and very disappointed in the service I got.

Ive been contacted by a Vodacom Agent round about 18/10/18 for a data deal which wont affect my current installments. After clearly explained to her and her Supervisor that I dont want to pay any additional monies on top of existing contract, they assure over a recorded telephone call that I wont pay any extra funds on top of my existing contract, infect I will save. I also ask her that this is not a 24 month renewal.
I phoned Vodacom on the 30th 4 days after the delivery of the device just to confirm no additional contract. On return my suspicion of rhis whole rhing was correct, the lady at Vodacom did mislead and provide false information knowingly after a client repeatedly ask to confirm that he wont be charge any additional fee. I than request the lady to logg an internal complaint which is stil not resolved

Vodacom online phoned me on 9 nov informing me that I am due for a upgrade and will have my upgrade delivered to me within 2 to 3 working days via ram couriers.

After a week not hearing from them, I followed up on my upgrade only to find out that they do not have my delivery address, that was given to them on the day of the sale.
I was asked to make contact with vodacom online and after several attempts and 2 hours holding for an operator someone answered to change my address. Vodacom then gave me the surety that the device will be delivered the next day. Another week went pass not hearing anything from vodacom. This morning 22 november I phoned them only to find out that the original problem still exist and that they do not have my contact details and delivery address. The operator then informed me that she cannot help me and I need to contact online sales. Online updates the info and when I follow up the data are still not updated after three attempts. I know want to cancel my upgrade and vodacom tells me that I con not do that?
Struggle is ongoing... To cancel all my contracts with vodacom due to bad service!

I have been trying to resolve a matter on behalf of my Mother. This has been ongoing since July 2018, with no resolution. I simply cannot get any person to resolve this matter. Tried to speak to a manager but just not possible. Either they are in a meeting or their lines are busy.

My Mother has been billed for a Galaxy tablet since November 2014. The matter was raised with the fraud department who confirmed a fraudulent transaction.

My Mother provided me with a power of attorney letter to deal with this matter. The letter was submitted to a Riael Salomon on the 4th of September 2018.

My Mother was credited with R2527.78, which is nowhere close to the amount she has been billed, which amounts to over R8000 according to the account statement invoice provided by a person called Akona. I disputed the amount credited to my Mother and since then absolutely no response. The number in dispute is [protected]. I have directed emails to the CEO, Mr Shameel Joosub, but did not even aid in resolving this matter.

My Mother's phone has been suspended again [protected]). Her bill for her cell phone and data card does not exceed R206.00 per month. How can the R2527.78 credit be used within three months with the amount she should be billed.
Vodacom or more specifically Monica - accounts department refused to assist me without my Mother confirming, however, she had an operation today and could not confirm, despite a power of attorney provided, either unable or unwilling to get from the person mentioned above. I find this extremely insensitive to expect my Mother to confirm having just come out of operating theater.

I want her phone unsuspended and money reimbursed for the fraudulent contract into her bank account.

Regards,
Heather Horn

I found out that my data contract was extended end of January 2018 without my consent in Pretoria. I contacted them with this and they asked for affidavit and ID copy and I sent it. They investigated and said it was confirmed as fraud. In June after the contract had lapsed I decided to go and cancel the monthly data because I am not using it. I have been moved from one department into another each time I try to fix the problem..

I have decided to stop paying for it because they have even frozen the services that I was paying for.. My number is [protected]

I have had a Vodamail account, operated by a 3g dongle for many years, the username was [protected]. On 14 April 2018, I upgraded the contract to a Router, at a Vodashop in the Pavillion, Durban. The assistant were very helpful, but told me that apparently because I did not know the dongle password, they needed to take out a new contract with the number [protected]. Sometime in September, I suddenly could not access my emails, because "my user name was not recognisable". I went into a vodashop, and was told that the username, which I was still using, all along o82 771 7975, has been cancelled by the Vodacom system, and was no longer accessible. I have been to many vodashops and spoken to many consultants over the Vodacom helpline, but nobody has been able to get my emails working. I am paying monthly for this contract, and it is a disgrace that I have been put to so much trouble to try to us a contract for which I am paying. The last Vodashop I visited, told me that the number [protected] must be made available to me by Vodacom, in order for me to be able to use my email account ever again. Is there somebody who can actually reconnect this number, or do what does a client have to do to use a service that they are paying for?