Vodacom
Reviews and Complaints

Dear sir / madam 

I have a contract with vodacom, branch woodlands in pretoria. I am supposed to have a iphone 7 plus. 

On 12 october 2017 I used my google maps. My phone went black, had a thinking circle. Turned on by itself. I went into google maps again and it did the same thing. When it turned itself on again I turned it off with the idea of restarting the phone and since then the phone has not been able to start again. 

I went into the branch and spoke to arne. He tried to charge my phone a bit but it still did not want to turn on. This was still on 12 october 2017. Vodacom woodlands then took my phone that same day and said that it is 2 days before the warranty is out and arne confirmed to me that if we send it in that day it will still be covered as it was given in whilst still under warranty and they sent it off. 

After a while I received requests to turn "find my iphone" off. Which initially I did not even know why I had to do this. Luckily I was using my old iphone and was able to do so. I did turn it off. I received further requests from arne to turn it off. I did not know how to turn it off even more than what it was at that stage and sent screenshots of it being off to arne at the branch

I did everything in my control to turn it off once I received the request to do so and honestly cannot understand what more I was supposed to do than turning it off. 

Apparently in the mean time my phone was sent back as "find my iphone" apparently still wasn't turned off. 

Eventually I even had to provide the branch with my password, which is a very big safety risk as you know with everything being stored on our phones, in order for arne to try turn it even more off.

Throughout november 2017 I received various sms'es stating that my phone was sent to potchefstroom repairs, then a sms stating that my phone was being sent back. I was under the impression that finally my phone was fixed. I then received a sms again on 29 november 2017 stating that it was received by repairs again.  that same day I received another sms stating it was in the assessment process and it was then also in the same day sent to advanced repair centre for higher level repair. 

My phone was received on the 30th of november 2017 by the advanced repair centre and it stated that the turnaround time will  be 5-7 days. That same day I received another sms stating that my phone is in the assessment process.

On 1 december 2017 I received another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days. I sent this to arne and asked him to sort it out.

I did not receive confirmation from arne and I received another sms with the same content on monday 4 december 2017. On 4 december 2017 I also received a quote on job number: [protected] for an amount of r 8 206.68 (which I do not understand as my phone was given in at vodacom 2 days before the warranty was out). 

Friday 15 december 2017 I received a sms stating that my phone is in the quality assessment process and later that same day a sms stating that my phone was sent to potchefstroom repairs again. 

Monday 18 december 2017 I received another sms stating that my phone is ready for collection which I then asked arne to send someone to fetch it as I am not in potchefstroom. I once again was under the impression that my phone was finally fixed. This was not the case. 

On monday 18 december 2017 I also received a sms stating that it was collected. 

I spoke to a woman at vodacom repairs potchefstroom who stated that since I did not accept the quote they are sending my phone back as it is not under warranty and that is due to "find my iphone" which apparently was not switched off. I explained the situation and she could not assist me as the branch was supposed to deal with this. I then contacted vodacom contact centre and spoke to a person who could not assist me and kept on telling me that I was supposed to answer to the quote within 7 days (which is different from what the sms states). I phoned vodacom woodlands various times and was told I will get a call back, which never happened. 

Wednesday 20 december 2017 I received another sms stating that my phone will be sent to the nearest vodacom repairs. Thursday 21 december 2017 it was received by potchefstroom repairs and then another sms saying that it is in assessment process (the same day). Also that same day a sms stating that it was sent to advanced repairs centre again. 

Friday 22 december 2017 I received a sms stating that my phone was received by the advanced repairs centre. On 22 december 2017 the sms stated that my phone was in the assessment process at the advanced repair centre. That same day another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days.

5/1/18 another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days and another sms on the 5th stating that my phone is in the quality assessment process and again another sms stating that my phone is being sent to vodacom repairs potchefstroom. 

Monday 8 january 2018 I received a sms stating that my phone was in transit to vodacom collection point.

Friday 12 january 2018 confirmation that my phone was booked in at potchefstroom. The same day a sms stating that it is currently in the assessment process and then another sms that it was sent to the advances repair centre. 

Monday 15 january 2018 I received another sms stating that my phone was received by advanced repairs centre and later that day another stating that it was in the assessment process. I also received 2 x sms'es stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days.

Today, 29 january 2018 I received another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days then another stating that it is in assessment process and another stating that it is being sent to vodacom repairs potchefstroom. 

I went into the branch several times. I was helped by the manager fred, since arne could not help anymore. Fred kept on telling me every time he is talking to someone at head office and that is handled. That's all he ever said. I spoke to divan kilion last weekend. He still could not assist me. 

O asked several times what is wrong, and still I do not know what is even wrong with my phone. I also asked if we cannot just replace my phone and the answer was that it is supposed to be replaced. That is it. 

As can be seen from the above the short of the story is that my phone was handed in on 12 october 2017, whilst under warranty. I have nit been able to use the phone and have continued to pay for the phone. No one at the branch as able to sort this situation for me and now I have not been able to use my phone for over 3 months. 

My phone was under warranty and there is no excused for not fixing or replacing my phone. 

Vodacom has not upheld the warranty. 

I am incredibly disappointed how everyone just pulls up their shoulders and states that it is not their job, their department and no one can do anything about this. 

I request my phone be replaced within 3 days of me sending this e-mail and the money that was charged by vodacom for a phone not being used by a client but in the possession of vodacom on vodacom's request to be paid back pro rata failing which I will have no choice but to take further legal steps. 

Awaiting your urgent response.

On behalf of my mother;
JC Coetzer
number in question; [protected]
acc number; I4073562-4

The above mentioned data contract came to term 24 Nov'16.
On 1 Nov'16 a phone call to Vodacom was made to give notice on the account by my mother, that she do not wish to continue with the contract.

Middle of 2017 she received an account of an outstanding amount of
R 745.99
Frustrated and confused as to why there is an amount outstanding... she went to a Vodacom store (Key West shopping centre / Krugersdorp) again they assisted her to phone in and AGAIN cancelled the contract.

January 2018 Vodacom contacted her with AGAIN an amount outstanding!

As it is my mother I assisted and contacted Vodacom on her behalf - what a nightmare/frustration;

Herewith a list of all the phone calls made from my mobile over 3 days;

22/01/2018
0821958 Cancelations - call time - 16;46 call duration - 7 mins 28 secs
They said must phone pre legal dept
[protected] call after 17h00

23/01/2018
0821905 Pre legal dept - call time - 16;46 call duration - 10 mins 45 secs
put through to cancelations - can't help as account is handed over to legal
0821905 Pre legal dept - call time - 16;58 call duration - 2 mins 45 secs

24/01/2018
0821905 Pre legal dept - call time - 16;19 call duration - call cancelled
0821905 Pre legal dept - call time - 16;20 call duration - 8mins 45 secs - then call was dropped - I HAD TO PHONE AGAIN AND EXPLAIN THE WHOLE SITUATION AGAIN
0821905 Pre legal dept - call time - 16;29 duration - 9 mins 47 secs
(spoke to Lehlohonolo) he said I must speak to Customer Care and lay a dispute... so I phone again
082111 Customer Care There I spoke to Nombuso she again referred me Legal or Cancelation when I refused to speak to them as I spoke to them before and they are unable to assist - then I spoke to team leader Winnie who promised to investigate see how they can assist and phone me the next day - I provided my contact details.
0821905 Pre legal dept - call time - 16;55 spoke to Robert who also promised to contact me before 9h00 the next morning...
Needless to say neither Winnie from Customer Care or Robert from Legal phoned me

Bottom line:
Notice on the contract was giver to your call centre 1 November 2016 and middle of 2017 from a Vodacom shop!
As Vodacom's calls are recorded please refer to the recordings as proof of cancellation and then proof to us why there is still monies outstanding.

Your service is shocking and very frustrating as a Vodacom customer

please contact myself Eileen actinon behalf of my Mother JC Coetzer [protected]

The service im getting from your stores are pathetic, I will never re instate an account with vodacom again. The consultants doesnt know anything about customer service, and they are very arrogant especially in pe greenacers stores. Ive been wasting airtime and alot of petrol just to get a paid up letter. The. Your. Consultants is not singing the same song. It seems to me they not know what they are talking about. Please I advise you to train your consultants on itc & contracts. And especially on. Customer services. Are they working for you just for the money? Or are they passionate about there jobs? Very unhappy. Called legal departement a few mins ago, masala from subsriber collections gave me the services we needed. And thanks to him my issue will be resolved.

After almost a year of phoning, e-mailing, going into your vodacom shops and asking your "customer care" agents (at least 5 times!) I have probably used a full tank of petrol, because I was told to go to gateway, and I live in pinetown - then when I get there i'm told "oh no, you don't have to come here". I have called 082 111 many times, and spent literally hours on the phone, trying to sort this out. I am still waiting for this contract to be cancelled and for my refund for the deductions made from my account for the contact number [protected]. This tablet is broken, so it's not as if I have been able to use any of these months of data you have charged me for. Only on my most recent desperate call to a one of your shops, was I informed that you say that I should have sent this e-mail to this address, and that because of this, I will not be receiving any refund.

Why has it taken a year for anybody to tell me this? Why was this request ignored by the above departments. Why does not one member of your staff in any of the above service centres care enough to even try and help me? Nobody cares, nobody takes responsibility, nobody does anything to resolve this! Every person I speak to wants me to come into the shop, and when I go in, wants an e-mail. Round and round and round I have been shunted. Is this deliberate? Is this how you prevent people from cancelling contracts? When I go into the shops, there are numerous sales agents lolling around waiting for "walk-in" customers, and only two customer care agents, who I have to wait at least half an hour for. I am told that its because the new customers are much more important. This depicts quite clearly the vodacom attitude to customer care.

I reported this fraudulent upgrade to your fraud depertment, backed up by an affadavid done at the police station. I am told that the upgrade has been cancelled. Where is my refund for that?

I cannot believe how shockingly bad your service has been. I have been a vodacom customer since the beginning, and I believe I deserve better treatment than this!

I'm giving you a week to respond to this, and if I do not get satisfaction now, I am going to broadcast my experience and opinion of vodacom over every network I have at my disposal.

Up until now, I have been polite about this, but now I am bloody furious! Get back to me.

Jane noble

Good day, It has become clear to me that VODACOM do not take their customers serious nor care much to resolve any issue regarding their products. I would like express my utmost disappointment about the service I received regarding this matter. I have been on 2 weekly basis since 2017 phoning their customer care to stop a gaming app Vodacom keeps on renewing where my entire airtime and data dissapears. I have asked countless time for this app to be removed and stop and within a week vodacom sends another sms saying they are automatically renewing it and I have been assured by many of their agents it has been stopped but it continues to renew. I have asked for managers or team leaders to phone me back to resolve the issue and not 1 person in management has made an attempt to contact me to assist. I will never use this network again or refer anyone to use their services.

I have upgraded my 3g tablet contract on the 12th Desember 2017 online on Vodacom's website.

3 days after the upgrade I received a call to confirm the delivery address and it was confirmed that the tablet and documentation will be delivered within 3 working days, I must have my ID and proof of residence with me.

It is now a month and a half later and I still did not receive my tablet. When we phone Vodacom upgrade department they put us through to the after sales department and then were transfered to the delivery department and back to the upgrade department and it is another week after my query and I still do not have an answer about my upgrade and delivery of my tablet.

I have never been this upset about service, this is poor and I demand immediate action.

[protected]

Good Day Sir/mam

I am utterly disgusted at the service I am getting from the Customer Care Upgrades Department at Vodacom. My Cell phone upgrade was processed on 18-01-2018 with strict instructions for delivery given by me. This information was not adhered to and I have attempted correcting the delivery information and contact details on four separate occasions, each attempt, a different consultant confirms with me that the details have been corrected and communicated with RAM Couriers.
I recently chosen an upgrade of the Huawei P9 Lite, u Choose, Flexi200. (R200 airtime and 5Gig data per month).
Upon confirming this contract tele-phonically with the sales consultant, I requested that the parcel be delivered to my work address in Cape Town. The Consultant who processed my Upgrade request confirmed the delivery address to be my work address. (KFD Wlikinson Consulting Engineers, 12th Floor, Picbel Parkade, Strand Street, Cape Town, 8001).
However, this was not the case. Later that week I received a call from a previous residential address of mine that RAM attempted delivering the parcel there.
And every day since Monday, 22 January 2018, I have been calling Vodacom customer care to check that my delivery details have been submitted, and each time, the consultant confirms that the correct information will be communicated with RAM couriers.
Today, 25-01-2018, I called RAM couriers to inquire about my parcel, and they have been attempting to deliver it to the incorrect address and calling the incorrect cell number supplied to the by Vodacom. I appreciate their tenacity in the matter but apologise that they could not get hold of me.
This morning again, I called Vodacom customer care Upgrades Department AGAIN and requested to speak to Senior management as I am extremely disappointed in the service I have received and wanted to lodge a complaint, I was told that all senior staff are busy and cannot attend to my call. I am patiently waiting a call back from Vodacom management to have this matter resolved and my parcel delivered in my hands.
Until then I will continue to make my experience known to complaints committees with the hope that the services offered by Vodacom will drastically improve in order to retain their customers.

Good day

I don't know how Vodacom works. I had problems at work I was not up-to-date with my contract I called and emailed them
To cancel my contract they told me I have to pay R4000. Which I start pay in cash and they were debating. suddenly my account is handed over
To some attorney. I have been talking to them since last year with no agreement reached. It's a [censor] that I have to pay another R4000. When I was paying Vodacom outstanding R4000
I was left with around R800 you hand me over and again you claim me to pay legal fees I need to pay another R5000. For real that's how you rob people?
Do you think il even try to recommend Vodacom contract to anyone.

I have negotiated my payments plan and they rejected. I told them I got contract somewhere else, I can't afford I asked to pay R1000 then pay 300 monthly as that can be affordable though I am not happy as if Vodacom just want to milk money out of me which is a [censor]. I don't even know what to do.

This are messages I am getting

Dear Sir/Madam,
Vodacom / YOURSELF
ACCOUNT NUMBER: I2987303
Despite our efforts to make contact, we have been unable to speak to you with regards to your Vodacom account.
We confirm that your Vodacom account has been handed over to Hammond Pole Attorneys for the collection of an outstanding balance of R 4 918, 93, plus interest and fees accrued from 2017-08-16.
We have been instructed by Vodacom to proceed with legal action.in order to settle this matter out of court and to prevent further costs and penalties, we need to secure a repayment arrangement which is acceptable to our client.
Please make contact with us through the following:
1. CONTACT US immediately on [protected] to make the necessary arrangements.
2. email us at [protected]@hammondpole.co.za) to finalize this agreement enabling us to suspend any further legal action.
3. capture an arrangement regarding the above-mentioned account on our Self Help Portal:
To register on our online Portal you require:
o Your Reference - HP3796596
o South African Identity Number

4. chat with us re your Vodacom account

Please treat this mail as urgent.
Regards
Thabang Ndlovu
[protected]@hammondpole.co.za
[protected]
This message and any attachments may be confidential and may also be privileged or otherwise protected from disclosure. They are sent for the attention of the named addressee(s) only. If you are not the named addressee(s) please notify the sender immediately and destroy this message.in this case, you should not copy or distribute this message or attachments, use it for any purpose or disclose its contents to any other person. Opinions, conclusions and other information in this message that do not relate to the official business of the firm/company shall be understood as neither given nor endorsed by it. The recipient should check this e-mail and any attachments for the presence of viruses. Hammond Pole Inc. accepts no liability for any damage caused by any virus transmitted by this e-mail.

I purchased an Iphone 8 at the Middelburg Mall Vodashop on the 24th of December 2017. The assistant refused to give me a tax invoice as he said he was not able to access the system. They only gave me my a credit card receipt of R18 430. I reside in Johannesburg and is unable to get back to the store.
I have phones several times requesting to speak to the manager but this person is never available. The store assitants keep taking my number promising to to phone back. I need this tax invoive for busines and insurance purpases urgently. Yesterday an assistant by name of Promise told me that the phone does not exist on there system
IMEI/ MEID [protected]
Serial no C8PVM3Z2JC6L

My details Anelle Weatherdon number [protected]

Vodacom keep calling me about a contract that was finish last year at April. I sign a cancellation form already in Feb 2017 and again in April 2017. According to their Johannesburg office the contract was never stop and their is a outstanding amount. I went time and again to Vodacom Garden Route Mall to check. They claim every amount is paid up, and the contract was cancelled. What made me mad is that now they start phoning my workplace. Were they get the number is still a mastery. The lady that spoke to me was very much unprofessional and struggle to give me a phone number and her name. She did give me a ref. nr 9I2628110. Even on my credit score review it show the account is paid up and close.
Zelna Roux [protected]

Good day,

It has become clear to me that VODACOM do not take their customers serious. I would like express my utmost disappointment about the service I received regarding this matter. I am disgusted by the treatment I received from Keketso Malibe and Dimakatso, both these ladies treated me with utmost disrespect and less than human.
Dimakatso kept me on hold on 2 occasions on the Saturday the 20th of January 2018. The first call was about 12 min and the second call was about 30 min. The second call was the worst because I could hear her chatting to her co-workers in the background. This was my third encounter with her and I received same treatment.

Regards

From: Ndlovu, Khulekani
Sent: 18 January, 2018 16:45
To: '[protected]@vodacom.co.za'
Cc: 'Nompumelelo Khaba' ; 'CCareEscalations.C3D.[protected]@vodacom.co.za' ; 'Khulekani Ndlovu'
Subject: RE: Complain

Good day,

Today I followed up on the cancellation of the deal as discussed with Keketso Malibe over the phone and on email, I called and asked to talk to her and I was told that she was gona call me. I waited for her call the entire day. I made another call at around 16:11 and a guy by the name of Patrick assisted me. I told him about the cancellation and I asked him to call Keketso for me because she is in a better position to give me feedback, he checked for her and told me that she was coming to the phone, while we waiting for her he attempted to assist me and I insisted that I need to discuss the matter with her. He then told me that she was going to contact me from her desk. I am still waiting for her call up until now.

I would now like to cancel the VODACOM contract with immediate effect.

Regards

From: Ndlovu, Khulekani
Sent: 17 January, 2018 19:20
To: '[protected]@vodacom.co.za'
Cc: 'Nompumelelo Khaba' ; 'CCareEscalations.C3D.[protected]@vodacom.co.za' ; Khulekani Ndlovu
Subject: Complain
Importance: High

Good day,

I would like to lodge a formal complaint regarding the service I received from Vodacom upgrade consultants.

Background

I made a call on Saturday the 13th of January 2018 to make an over the phone upgrade. A lady by the name of Amanda was assisting me. We discussed everything and she told me that the device will delivered to the address I gave her within 3 to 5 working days.

On the 16th of January 2018 I received a call from a Vodacom agent offering me an upgrade with 2 devices, I told him that I have already applied for an upgrade, he checked on the system and found no evidence of my application, he advised me to call the upgrade number and enquire. I immediately called and I spoke to a lady by the name of Nandipha, Nandipha checked the system and told me that Amanda did not process my order to completion, I enquired why, she told me it was not approved. I then asked her to put me through to her superior. A lady who introduced herself as Keke spoke to me and she said she was a team leader, my conversation with this lady did not last long because she was very rude to me. I asked her to transfer me somebody higher than her. I held on the phone for more 10min with no response, I decided to drop the phone because I had held for long time with no response. I then received an email from Nompumelelo Khaba asking me which number she can call me on. I replied sending a contact number on email. I received a call from her, I enquired what her position was and she told me she was a supervisor. I explained my problem to her, she promised to fast track the process to get the order approved immediately and get it confirmed. I explained to her that based the request I made on Saturday, in need the device delivered to me as latest as Friday the 19th of January, she told me it will be difficult but she will try her best. I received a call from confirmation, a guy by the name Mothusi called me confirming the order. He said I should expect the device from the 17th earliest to the 19th latest. I was ok with delivery time frame because it suited the original request. I then sent Nompumelelo Khaba an email thanking her for helping bring the deal back on track and I mentioned the delivery time frames as stated by Mothusi over the phone. She replied and stated that she was conferenced on the call that was made by Mothusi to me and she said there was nothing said about delivering on the 17th to the 19th. I replied to her email asking for clarity and asking her to cancel the order if the delivery won't be made by Friday the latest. I didn't receive a response from on the 17th and I sent a follow up email asking her to respond and there was no response.

On the 17th of January 2018 I made a called and a lady by the name of Dimakatso responded, I explained to her that I was waiting for Mpumi's email response regarding the delivery or cancellation of the deal, she confirmed that she knows her and she was not at work and to my surprise she confidently told me that Nompumelelo is not a supervisor and I was shocked. I then asked her to let me speak to her superior whom she said her name was Keke (Not sure if its the same Keke that I had spoken to on the 16th, but I assumed it was). Dimakatso made me wait on phone for over 45 minutes. I made another call using my cell phone while I was waiting for response from Dimakatso on a landline, a gentleman by the name of Sthembiso answered and I immediately explain that I was kept on hold by Dimakatso for over 45 minutes and she went to call Keke, he said he was gona call Keke for me, he kept me on hold for another 5 min or more, at this point I decided to drop both calls (Dimakatso's (45 min) and Sthembiso's (5 or more minutes)). I made another call and a lady whom I didn't get her name answered, I asked her to call Keke for me and I told her that I have been waiting for close to an hour for her on my previous calls, I told her that I was not prepared to wait on hold for more than 3 min, I then received a response before 3 min elapsed, a lady who said she cannot speak Zulu (I had initial chose Zulu as a language of choice) responded and introduced herself as Keke, It was clear to me that she was briefed about my request to cancel the deal which I had discussed with Dimakatso because she didn't listen to the whole issue and try to address it but she went straight into discussing the cancellation. To my surprise she denied having received a message from Dimakatso. We discussed the cancellation and she told me it will take 24 to 48 hours, I told her that due all inconveniences I needed the deal cancelled with immediate effect because I need to go and do it on a VODACOM store, she told me that she was going to try and get it cancelled by tomorrow (18th of Janauary), I then asked her to put that in writing on an email and she did.

Please investigate this matter and provide feedback ASAP, if there is no immediate feedback I will escalate this matter to the rest of South Africans. Please investigate the conduct of the following people in particular:-
1. Amanda - on incompete or unapproved application.
2. Keke (The one I spoke to on Tuesday the 16th) - on her rudeness towards me.
3. Nompumelelo Khaba - on denial of the delivery dates as stated by Mothusi from confirmation and false information regarding her position (She told me she is a supervisor and Dimakatso told me she is not a supervisor)
4. Dimakatso - keeping me on hold for more than 45 min with no response.
5. Keketso Malibe - for taking no responsibility on the delays and for denying having been informed by Dimakatso of the problem but yet appearing to know it.

I would the order to be CANCELLED with immediate effect so that I can go and sort it out in store.

I trust that your recording system works well and you can get all the facts on it.

Attached are the email communications from Nompumelelo Khaba and Keketso Malibe.

Regards

I wanted to upgrade so I contact the call centre on the 4th December 2017 and I confirm with the agent on the 5th. He said delivery will be by the following Wednesday. I call again the following Wednesday and I ask why haven't I received my phone yet and he says oops I had a computer glitch but I'm going through all my calls to contact my customers. ..Só i ask to speak to a manager but there is only a supervisor. OK so I speak to Tertius and we decide to reload after some extra benefits were added and he said the phone will be delivered the following Wednesday. Guess what no phone the Wednesday. So I get Tertius on the line again on the 20th December and he says they couldn't get hold of me for confirmation so they cancelled the deal. Then after much talk he organised for me to have my new phone by the 22nd of December. Guess what no phone...Só i phone the call center on the 22nd at approximately 16.30.
.but was told Tertius had left for the day...Só no communication since then although you tried to deliver the phone to my work place about 2 weeks later but I asked them to return it as I was on leave...Still no communication from anyone. ...Called today.22 January 2018..left a message for Tertius and guess what I'm still waiting

Good day,

July 2017, Vodacom called and ask me to upgrade my contract, which I told them to proceed, instead of the upgrade they issued me with phone- 2x lines, I called them and they told me that they will sent Ram to come and collect the phone from me and will also make sure that I get a refund from the admin fee and reconnection fee, I have been calling Vodacom aftersales every second week till this day, they have not resolve my situation, I am very upset.

Please help!

I called the call centre on Saturday as I discovered that I was being billed for an additional account which I have no knowledge of.

I suspect that this was the original number that was allocated to the Tablet A6 I ordered in November 2017 & which was returned as the tablet was not the correct one I ordered.

You advised me that you would have to cancel the original application as the tablet was returned & would have to open a new application.

I received another tablet at the beginning of December 2017 with the number [protected]) which I am aware of & all too happy to pay but NOT the [protected]) number.

I received a statement December 2017 whereby Vodacom debited my account & I paid so I am also waiting for that reimbursement as NOBODY told me that I had to send through my proof of payment to [protected]@vodacom.co.za, I only received an SMS telling me that my query has been sent for investigation.

I have NEVER in my life been so disappointed with Vodacom as a service provider & I can now truly understand why fellow colleagues, family & friends are complaining left, right & centre.

How difficult can it be to get an application & order right the first time? How difficult is it to have the correct staff involved call you back? Whatever happened to customer service?

Granted my contract a month is only R129.00 a month but this fluff up speaks volumes.

With the above being said, I would just like to thank Mr Dhlamini for his assistance on Saturday, 13 January 2018.

He helped me in a professional & knowledgeable manner & this aided in calming me down as I was spitting fire. Thank you, Mr Dhlamini (jeesile.[protected]@vcbu.merchants.co.za)

Now, may I please have assistance with the following;

? Stop number [protected] from being further debited from my account.

? Reimburse the money that has been debited from my account for number [protected]

? PAY BACK the R356.49 which I paid over manually as I was NOT aware that a debit order was in place ? POP & email to do so has been included.

hi i still jave not received a reply from vod after sending th mails ...my sister was there and they keep on teling her to call th centre after she did it they wil transfer her from one line to another ...and th full payment was done ..

ok all i have to say ive been using this no for a long time and has been a contract customer to vod ...i dont want to loose this no as is my business line

and today she called they told her the line has been deleted what nonsense is that as ive been sending mail no reply yet...

pls i want my no back

regards

saye

Good morning

I went into a n outlet of voda com on the 24 november 2017 and it was a black friday.
They had a few dealers on that day. I decided to take out a new contract and it was approved. They then told me they do not have stock available at that time and where expecting stock in the coming week.
I waited for two weeks and was told that the phones are now discontinued by the supplier. The contract consist of two cell phones hawaii p10 elite and hawaii p9 elite.
I then phoned the customer care line and spoke to more than three consultants and told me even the management could assist me and I should go to the store and sort it out.
This is not customer care service in such a large organisation and they could not assist me.
I think the could does not care about their client or give a [censor], sorry for the language.

I went back to the store and I meet with a incompetent regional manger who disrespects clients.
Voda com should screen the management for how to speak to client. The store manager is also incompetent. That is why people I talk to in the north west say don't waste you time at the voda com outlets. Service is [censor].
I made a follow up with an email to the store and management of voda com and is still waiting for a reply back.

I bought a new phone and did a sim swop at Centurion Mall shop on Tuesday 16 Jan after my phone was stolen the previous day. The sim card was not activated. I inquired around 17:00 on the help line and was told it would be activated soon. During a further call I was told the sim swop was being investigated by the fraud department. I went to the shop late on 18 Jan and was told there was nothing they could do as there are e-mails going between managers at different department to sort it out. I had no response from Vodacom whatsoever to update me on the process. Please assist urgently as I cannot:
Do Internet banking;
Pay my staff;
Send my son a birthday gift;
Do e-mails from my phone;
Talk to suppliers;
Etc.. etc..

I booked in my Apple IPhone 7 at Vodacom Store in George at Garden Route Mall on the 9th of January 2018.
My phone was still under warranty as I only upgraded in May 2017. I experienced microphone problems with my phone. When I receive calls I couldn't hear anything and when I phone out the receiver couldn't hear me either.

They took in my phone and also did a back up before they send it away for repairs. I received a message on the 11th of January saying, my handset was assessed and currently allocated to an engineer.
On the 12th I received a message saying, my unit requires a higher level of repair and has been send to JHB for further assessment.

On Monday I received a message saying, an estimate of R7978.86 has been generated on job [protected] and kindly accept / reject followed by your job no. and amount. I phoned Vodacom Shop George on [protected] to get clarity to what was wrong and why do I need to pay this big amount for a microphone repair?
They guy that helped me said that it is due to the screen that is broken that I need to pay the amount because Vodacom do not cover broken screen repairs. I was shocked by his reply and told him that I booked in my phone for a microphone repair and not a broken screen. He said that he couldn't help me, which I found strange because I am sure that he could have looked on my job card to see how my phone has been booked in. He said that I need to phone a different number to ask them to help. I immediately said no and asked for my phone to be send back to George (rejected quote)

17th January I received a message saying, I can collect my phone at Vodacom George, Garden Route Mall. I asked my husband to go and collect my phone thinking my phone has been repaired and maybe they mistaken my phone with someone else phone. When my husband asked for C van Zyl; [protected] phone they brought him a phone with a shattered screen. He took a photo and send it to me. Immediately a reacted saying that is not my phone. I booked my phone in with a clear screen not a broken one. They said well then they need to investigate on this case.

I am very upset to how this case has been treated this far, I am a sales representative for Aramex. I need to have my phone for my emails & clients. I am currently using one off my husband's old phones for calls.

All I am saying this is BAD SERVICE, VODACOM HAD TO APOLOGISE FOR THIS INCONVIENIECE AND REPLACE ME WITH A BRAND NEW PHONE.

I have been a customer for the past 10 years and this is the type of service I am receiving.

I am very unhappy. I went to Game on the 13/01 to get a new contract for my dad. it all was approved and I got the phone and sim card. the next day the sim was not activated as yet, I phoned Vodacom Care and they told me it will take 48 hours. the 15 th I phoned again as the sim is not yet activated and I had find out that Game have to activate it. after phoning around and game told me it is activated on there side, I phoned again vodacare and then they told me it will only be activated the end of the month but if I go to Game and they log a query they can activated it immediately. so I went to game all the way and have to find out that it can not be done after they made a few calls.

why did the lady from vodacare not told me the first time I phoned that the sim will only be activated end of the month.
why cant Vodacom not activate it immediately. it is after all a Vodacom contract.
what is the use of getting a new contract and we have to wait for two weeks before we can use it?
I am a Vodacom customer for a long time and convince my dad to go over to Vodacom form MTN but it looks like that was a mistake to leave MTN if this is the service we get from Vodacom.

This is not a service I need from Vodacom,

Good day
I upgraded to a Samson Galaxy S 8 on 29/9/2017 but had to send phone for repairs 3 times. Each time thy say that they fixed something but to date I have the same issues with phone.
Problems: Phone is giving off high heat, Switches off by itself, Tend to freeze when using applications like camera and even after phone calls, galley slow to respond, Jam during calls.
At this stage a feel that I'm paying for something that is not reliable.
Please advice on a way forward
Thank you
Pieter Brits
[protected]