Vodacom
Reviews and Complaints

I went to the Vodacom Shop at the Retail Park, Beacon Bay, East London and applied for a new contract for the above mentioned on 2018/02/03 and spoke to the salesman Denver, he assisted us and I was informed that the phone that we wanted is not in stock and he will order it and it will be in East London on 2018/02/06.
On the said day I went there in the later afternoon and was informed that the stock has not arrived, and he will phone me back.
The next day I went back there and the phone has still not arrived and was informed that they have got a different colour in stock and I then accepted it.
When he wanted to do the deal the system was off line due to loading of new contracts.
I then went back there today at about 15:00 and he then tried to do the deal that I have signed for on the 3/02/2018 and the system do not want to except it for the price that it was on the 3/02 for R249pm over 24 months.
He then informed me that the cost is now R279 but I have already signed for R249.
I am not very happy as a very old Vodacom customer who has got 3 x contracts with you, this is not the way to be treated.
Denver then tried to phone somebody but with no response, I then left the shop again now this week for the third time without a phone.
Can somebody pls assist me in this matter otherwise I am going to have to go to a different service provider.

Vodacom informed me of my acc that is in arrears and needed to be paid to the amount of r 875, on 7/02 I made a payment of r 900 and received an sms saying that all is in order. A couple of minutes later my phone was switched of and I was informed that I needed to make another payment of r 1700 + I paid r 1800 immediately and still my phone is not connected. I keep on calling, no one can or wants to assist me - now your call centre is saying that due to the number of times ive called someone will call me back! Ive emailed the proof of payment as requested and still nothing. Also the amount that they requested me to pay was incorrect and no one can assist me with that. I want my phone connected

I cancelled my account on 27 December 2017 but my account was behind with 1 month and after making a cancellation payment I called to mention that my account was behind with 1 month and I made a settlement into my account but noticed that they didn't take into account that my account was behind for December, I then suggested if I can make a payment for the outstanding amount Then they said it was okay. My contract cancellation fee was R 1638.77 that I paid on the 27 December 2017 and the amount I was behind with was R 1122.50 that I paid on the 29 December 2017. I then faxed through the documents on the 29th December 2018. But I called yesterday 06 February 2018 and I was told everything is reflecting but they haven't received the POP and I should email it today 07 February and call them today.
I called having emailed my POP again this morning and the consultant I owe over R 2000 now that makes no sense because on the 30th December an sms was sent saying that my account was switched to prepaid and no longer on contract and all my data/minutes and sms's where taken away affirming that everything was paid up. I logged into my vodacom app and my bill was 199 which was the only contract I didn't cancel but I got billed R1522.47 that I reversed with my bank. Kindly call me so this can me settled. I am being send from pillar to post and these reversals are starting to affect my my bank statement.

Good day

I have been trying to get hold of you but unfortunately with no luck, could you please investigate about my number above, I am afraid to recharge because my airtime just keep on disappearing. I don't know what's going on. Firstly I thought it's my mobile data, but it's not cause sometimes I buy airtime and data's but when I check data's are still there but my airtime is gone. I have been a Vodacom customer for my entire life but I am planning to change to another network.

Kind regards
Tami Matlatle

Good day,

Please help me, I'm at wits end.
February 2016 I took a contract out with Vodacom which consisted of a HP Laptop and 1 GB data router for 24 months. I paid the contract every month. The amount paid was R 359. In June 2017 my bank had a glitch with the debit order and I paid the contract every month amounting to R 359 pm.
On 28 November 2017 I got an SMS confirming that I was due for an upgrade on the laptop deal... I phoned several times and they assisted me. I did a follow up call today to find out if someone could help me with the laptop deal and the questions asked to me was a bit dodgy...i.e I was asked whether I'm a conmpany director, if I worked at Glen Heely Colleege etc. Non of the above is true as I a teacher, and vodacom has asked me various questions that confirms the correct answer.

Could someone please help me? Why have they asked question that does not apply to my profile? Is it thraud?

Thank you
Regards
Zelda Putter
Cell: [protected]

Ps: I want somepone to call me asap as this is very urgent!

Good day

I received a call from a consultant that works for the Vodacom Rewards/Direct group offering me a contract deal on the 26th January. It was 10GB (With Router) for R199 + 200 Minutes for R149 (with tablet). So I accepted the deal, as I am going to cancel my current contract and proceed with this one. The consultant advised that I would receive it within 2-3 working days and my first debit order will be end of Feb 2018. This never came. I contacted Rewards group again and spoke to a lady, who advised, that order was cancelled! (I never cancelled this!) Anyways, she reinstated this order. I have still not received anything. I then spoke to another 2 more consultants regarding this, and they both say that the status is in progress and waiting for it to be approved by Vodacom, which I will then received a message from RAM to deliver my deal. It is now the 5th Feb 2018, and I have received absolutely nothing!, and I am wanting to get this sorted out.

Please advise?

Regards
David Daniel
[protected]
ID - [protected]

Dear Vodacom

You have demonstrated without a shadow of a doubt that you do not care about your clients, that you have put in place a series of gatekeepers that must frustrate customers and that must never ever be able to supply any solutions to your customers - for a month now I have dealt with a succession of very polite but ineffective people that clearly are not capable or empowered to solve any customer issue, their only role is to tire out customers to the point of giving up and all along you continue to filch money from customers accounts - the most disgusting display of capitalism anywhere in the world.

I have spoken to nthabiseng lepelesane 

I bought a sim card at vodacom and asked for it to be recharged with 2GB, I left the store knowing that my sim card has been recharged. When I arrived home I found out that the sim wasn't recharged, I went to the nearest vodacom outlet to try and sort it out, unfortunately they couldn't assist, I should go to the same store I bought it, I can only go there in a week
I arrived at the store yesterday and I'm told is going to be sorted in the next 24 hours they said, which I wasn't too happy about but anyway, I had to wait. 24 hours has passed and nothing happened, I'm still waiting in the store as I'm typing this message. All I'm getting is excuses that they needed proof of purchase after I left, yet they took my numbers, for whatever reason they don't have my numbers anymore.
The manager now wants to leave the store with hope that she is going to call me with feedback, no timeliness, which she failed in the last 24 hours
I'm totally unhappy about the fact that I spend money a week ago, I still don't have the product, to make it worse I don't even know whether will I ever get my product or not
Why can't I get my money back if I can't get the product?
Hoping someone assist me in getting this resolved today, its going to take me another 2 weeks to be able to come to this town again
Regards
Lawrence Tjale
[protected]

On the 1st February 2018 @ 07h17 i bought R55 vodacom airtime and was given free 27.50 i had Data already. i did not make any calls for the day as i was at work and when i was at home in the afternoon around about 20h05. i wanted to make the call but i 1st checked my balance boom it was R15.81 bear in mind i did not use the R55 i bought during the day. I immediately called customer care on 082111 an option to hold for an operator was given, while holding a voice note said "number does not exist" i dialed 3 times still no luck. Not so long ago Vodacom sent me SMSs to load R5 airtime to be deducted weekly for games. I do not have games on my phone. Later they sent mes SMS again confirming that my contract for games has been renewed i did not sign up for that and what pisses me off is the fact that when i called vodacom different consultants could not pick up anything i'm subscribed for. and now this my airtime is gone .Vodacom i want all the airtime you took form me and my R55 airtime i bought yesterday, Being robbed after 8 years of service i want no explanations i want my airtime back.

Good day,

On the 31st I noticed vodacom switched of my phone - very surprised I called vodacom which in the first place pissed me off due to the fact that they did not even gave me notice nor called me to inform me - never non the less when I talked to the lady who assisted me, she told me that the previous month debit order bounced and thats why I am in arrears. After I asked how can we get my phone to be operative as soon as possible for I am the manager of the most litres selling operated 24/7 filling station in rustenburg.

She explained to me to make a payment - after taking all the details, she noticed me that a debit order is already scheduled for tomorrow 1st feb, so the payment will be done twice... Okay so no one will switch my phone on till tomorrow.

The day went by and the afternoon still no operative cellphone. I called vodacom again to find out why my phone isnt working, the guy explained to me that the debit order was processed in the morning but he will find out from the debit control department why its not activated yet.

He transferred me to the lady at the debit/creditcontrol department - the lady explained that even though the debit order went through successful, it will take two working days to reflect into their account so then only will they activate my phone.

Now please excuse my language but this is [censor] - thats not even the worst of it... As murphys law handles life - my car broke down on my way to the salon - I could not call anyone thank you vodacom for placing a pregnant lady in danger and stranded by herself.

At this moment I will not recommend vodacom to anyone - nor am I going to continue my contract. If you feel a [censor] about your customers - thats what you will receive in the future as well.

[protected] - have a look at who helped me and they will confirm the stupidity of how you control creditors.

Highly irritated!
Attention vodacom:

Highly irritated!

Its the first of the new month for us who have contracts. R500 airtime gone.

Gone!

Plesse do not phone me with excuses like in the past and tell me its background apps blah blah blah.

Enough is enough

I want my r500 airtime bac*!

It is impossible for it all to be gone in one day.

Please contact me with a solution.
Louise lulu venter

My Vodacom debit order for my cellphone contract did not go through - I changed the date of the debit order from the 1st of the month to the 8th and was informed a double payment would go off for January and February 2018 - no reason given, but I accepted it.
I made an EFT payment on 30 January 2018
1. I really tried to find out where to make the payment to before doing it and no where, not on a vodacom website or anywhere on the internet (I spend quite a lot of time googling it and have the history as proof) did it state where to make an EFT payment to.
2.in the end I went onto my bank's site (FNB) and selected the public recipients and then Vodacom. There were several options to make a payment to - Vodacom Credit Card (obviously the wrong one as I were paying my cell account), Vodacom Debtors (sounds right as I am a debtor) and Vodacom Pty Ltd (cannot be the one as this is the company - not the cellphone department/product)
3. Thus I made the payment to Vodacom Debtors and used my account number as reference.
I sent proof via sms to 082 1946.
I sent proof to this number as I communicated and made arrangements for payment on this platform. I got responses asking for my ID and on the 1st of Feb asking me when I made the payment.in other words I were not communicating with some machine with pre-recorded responses, it was an actual person.
Yet, my service was cut on 1 Feb 2018.
I called the same number and were informed they have no record of proof of payment via sms or in the vodacom account. I was told to fax or email it to them.
I informed them that I am unable to email anything as my service was cut but that I have sent proof to them twice already via sms.
It transpired that I made the eft payment to the wrong account. I was supposed to pay to Vodacom Pty Ltd.
I was then informed again to fax or email proof to vodacom.co.za.
I asked why as I've sent proof twice already and was told that if I do not, my service will not be reconnected as I made payment to the wrong account. When I asked if no one will pick up that a cell account was paid to that account as I used my account number as reference - I was told no.
Eventually the call center agent spoke to someone somewhere who could actually see the conversation with me that took place via sms (the call center agent could not see it on the system at all), and then informed me that they confirmed that they told me to send proof to vodacom.co.za.
They did - on the 1st of Feb, after my service was cut - NOT ON THE 30TH NOT ON 31ST WHEN I SENT THE PROOF OF PAYMENT.
I was informed I need to sent proof of payment or my service will not be re-activated, my money will not reflect as paid - it will lay in the account until the end of time and that is that.
I used my mom's phone to make a hotspot to sent proof of payment AGAIN to the email provided - vodacom.co.za. YES THAT IS NOT AN EMAIL ADDRESS AND I DON'T READ MINDS! I had to google again to find out it is actually [protected]@vodacom.co.za it could have been [protected]@vodacom.co.za for the call center agent told me the admin department needs to receive the proof, it could have been [protected]@vodacom.co.za for this makes sense surely, but pop? I think the pop is short for proof of payment?
So yes, I've sent it to pop there at vodacom.co.za and hope and pray all will get to where it is supposed to be as I am still guessing about the [protected]@ but I don't have much hope as communication is not Vodacom's strong point.
I want someone to apologize to me for cutting my service even though I have made payment, I have sent proof there off and I kept communicating. I did everything a customer is expected to do. I honestly tried my best to do it right - but with no proper information available I cannot be held responsible for
1 paying into the wrong account
2 informing the wrong department via the wrong platform
3 and sending the proof to the wrong email - I still don't know if [protected]@vodacom is the right address.

JP van Jaarsveld,
Cell no [protected],

work. Firstly I get subscribed to online pages which use up my airtime immediately after it has been loaded. Last month I phoned the call centre and I was assured that the subscriptions had been cancelled and I won't experience the same problem in future. This agent further advised me to timeously dial *117# to cancel any unwanted subscriptions which I did without fail. This morning I wake up to 88c left as my airtime. I phone Vodacom again. Speak to an agent by the name of Nontobeko or Ntobeko, I can't recall. She tells me that the subscriptions were not cancelled, as said by the previous agent I spoke to. She then proceeds to cancel the so called subscriptions and tells me that my account is now clear. I have to contact the online companies which are deducting the airtime. At this point I lose my patience and ask her how I am supposed to call people I don't know and secondly with what airtime because I'm left with almost nothing. She asks me to hold while she discusses the matter with her team leader. She then returns to tell me that her team leader is busy an will give me a call later. In the meantime I will be received R100 airtime from the network. As suspected, the team leader does not phone and no R100 airtime has been transferred. I again phone only to be told by another call centre agent by the name of Khanyisa. She again checks and says she has found another subscription. Mind you, this is after I had been assured that everything has been cancelled. She then asks me to hold while she discusses the matter with her manager. After a few minutes, I'm told that the manager says there's nothing they can do. In other words, Vodacom has basically told me to go ***** myself as "there is nothing they can do". Nxa I'm so ****ed off. I told them to cancel my contact and ensure that it doesn't get renewed in June. Then, I was told, man you have to phone back on the first of May, as there is nothing we can do at this point. Really! What ****ery is this?

Today (01/02/2018) I do not have a Vodacom network coverage (my number - [protected]) because yesterday (31/01/2018) someone contacted me with this 0827988242 and 0797657520 claimed to be a Vodacome employee. He said someone was trying to use my number and he wanted to prevent that. He asked me questions like when was the last time I recharged my prepaid account, what type of phone I am using and for how long have I used my number.
No I need to by a new started pack (Sim card) and I do not know if I will ever be able to use my number. Vodacom, you are a big company/business why is this happening? I am sure I am not the first one and I would like to ask what are you doing to protect me/us your loyal clients. Do we have to fear and not answer any call from unknown Vodacom number? Do we have to change networks. What do I do now? I want my number back, please ensure that I get it back.

Please note, I need this number for e-school and transactions!

I will await you response and please do not take too long.

Ntokozo

I am looking to acquire a new contract from Vodacom, 24/01/2018 application approved at Game Stores and later declined because I changed bank account, requirement is 3 months statement which is provided from 2 different banks because I changed employment and bank account.

Decline reason is that I need to wait 3 months with my new bank before my application can be considered, I find this hard to believe, it just does not make business sence, this is a brand that I want to convert into and changing bank account is made to be an issue.Really

Can somebody provide clarity on this so that I can close this chapter and leave Vodacom and consider other options that are out there.

Regards
Nolufefe Sangqu
[protected]

Tried to upgrade on the 4 December and confirmed on the 5th December 2017... was told the delivery would be on the 13th... nothing arrived. Só I called on the 13th and was told the contract was never loaded... Só I spoke to the supervisor... He loaded a new one with some add on's. Was told it would be delivered the 20th... nothing arrived.. apparently they were trying to get hold of me to confirm but couldn't so they cancelled... I called on the 20th and spoke to the same supervisor and was again promised delivery on the 22nd... but nothing arrived... they tried to deliver 2 weeks later while I was away but phone was returned as I wasn't at work... I called on the 22nd January 2018 left a message and guess what NO ONE HAS BOTHERED TO COME BACK TO ME... WORLD CLASS SERVICE VODACOM.

Nov Dec 2017 and Jan 2018
[protected]

Upgraded to New S8.. Bill now R1000 more per month due to Vodafone Live.. which I never asked for and at 60 certainly would not need. I have been a client since Vodacom came into existence and I have never been more disappointed than this wicked way of trapping people into paying because one stupid ad button may have been pressed. since when is this ethical or loyal or indeed moral.. I have phoned and they promised to disconnect but no refund offered (No food for next month). How can we believe the promise anyway..

I would like a refund for all the Vodafone Live charges to my account to be reversed so that I can live.

My account QA373939-0
Id: [protected]

My name is Brandon Maggen. My cell number is [protected].
I went online to your website and upgraded my phone on the 15th January 2018. When complete I read I was to expect a call from an agent to confirm. I am still waiting! I called on the 19th Jan and again I was told an agent will call me. I am still waiting! I called again on the 22nd Jan and spoke to numerous people and in the process a few more applications for the upgrade were processed.
Eventually after many more calls and huge amounts of stress dealing with untrained and incompetent staff (bar 1 lady), RAM Couriers delivered my phone.in the box were two phones (a promotion) and 1 new sim card. When I charged the new phone, I noticed it needed a nano sim card (my sim card is the normal sim) so I opened the new sim card (nano) put it in the new phone and nothing happened. I called you guys again and after speaking to 4 different departments I was told I need to activate and do a sim swap (thanks for telling me this before!).
Your agent then told me that sim card has already been assigned a number (?!) and she basically accused me of being a [censor] because surely there was another sim card in the box. REALLY?
First of all, if there was one WHY would I put myself through the hell of calling Vodacom (your call centre process is absolutely terrible!) and if indeed there was one how was I supposed to know which one was which! Needless to say there was no second sim card.
So numerous calls again (did I mention your call centre process is shocking?) I was told a new sim card needs to be delivered. Then more calls to again get my address! Seriously, you just delivered me my phones. Why does the one department not know what the other is doing?
Yesterday the new sim card arrived (you guys clearly don't care about the environment - so much packaging for a sim card). Finally! Only 2 weeks from ordering.
This morning I called to get the sim swap done only to be on the phone for 33m34s to have to speak to 5 people in different departments (WHAT THE HELL?) and then eventually be told I need to pass a test (?) and if I fail then there would be a huge problem. I was not thrilled! Needles to say I failed. I was not told which questions I got wrong. The questions were all personal, like am I married to Many Linde? And do I get statements.. and he read out my home address - I wondered if he meant Vodacom statements or any statements - anyway, I reckon you don't know enough about me if you think I don't know the answers to questions about me, myself and I!

Here is the problem..

1. Every call centre agent I speak to is not adequately trained.
2. Calling Vodacom is a horrible experience made worse by eventually speaking to a human.
3. The phone I upgraded to and spent money on re screen protector and cover is sitting in my draw collections dust.
4. The promises made to me by numerous of your staff that someone will call me back - pffftt!
5. The sms I received telling me that a "solutions expert" will phone me back - ppffffttt? Ref No.: [protected].
6. I failed your stupid test - HOW?
7. I STILL am unable to use my new phone. I am still unable to sim swap.
8. This whole process has been the worst experience, from the moment one of your staff were supposed to take action.
9. I WILL NEVER do this again.
10. You clearly do not value your customers! I have been loyal to you since 1998 (20 YEARS!).

I want to end this one way or the other. Either you sort this out and do whatever you need to in order for me to use my phone, or you can come and fetch it (I reckon my 14 day cooling off period started yesterday) and cancel this and I will walk into a Telkom store and port my number.

I look forward to a very very speedy resolution!

I purchased data on the my voda app 100mb and received only that. Not the first time has happened, other times more.Before the upgrade I received the double data as promised. During this same period contract ( on sister's name) ended, and switched to prepaid so I don't if that can be a reason why I no longer get it, although still get the promotional messages.

I bought 2 prepaid devices on vodacom online and paid for them on 23.01.2017 with order number E ********** . I immediately learned after the purchase that one of the items will not work as routers are network locked. I then attempted to amend the order but to date all my attempts have failed. I have been sent from pillar to post on **********, ********** and ********** 4. I have sent emails to eshopssuport and Julian Major but zero response and no delivery despite the promise of next day delivery. Why is everybody clueless about prepaid purchases online?