Vodacom
Reviews and Complaints

Is there anything you can do to help us with signal strenght at our premises. There's a few vodacom users complaining and I'm running a small business there and I always struggle to connect to the internet and other users with calls exc.
Phone numbers
[protected]
[protected]
[protected]
These are just 3 users there's more vodacom users, the neighbours

I haven't had or used vodacom for two years but suddenly out of the blue im apparently on a vodacom contract for r445.00pm? And this is without my signature, without my permission and without me? Are your staff allowed to use your clients names and open contracts illegally? Is that what type of business vodacom operates? I already have the proof of payment from your very own collections department saying I owe nothing. So please by all means take me to court and let the world see how vodacom can open contracts without you, without your permission for their friends and family. My lawyer will have an absolute field day with this illegal operations. Take my name off all of your contracts - remove my name from experian or be sued!

Oh and this is the second time for the same problem - talk about being pathetic!

Yesterday I received R150 bunus to spend when I recharge with R15 I recharged with R29, it was not specific however the bus indicate that you have been given R150 to spent. To my Suprise after I have made calls it has been taking from my contract minutes from 110m I was left with 54m and my package I also have 200 sms I was charged for sending sms worse not from even R150 bonus but from the airtime I recharged. I called it was promised that the matter will be sorted and Vodacom will call me back it has never happened up until I called. Please resolve my query and please Vodacom stop lying to us with bonus airtime if it's not going to be given to customers.

I have been a Vodacom customer for over 20 years. I'm currently retired and cannot afford unnecessary costs. Vodacom Live (WASP) services are been deducted from my account. I do not play games, I do not subscribe. I have called multiple times, have escalated to a supervisor, have called head office retentions, have called WASPA direct and have even logged onto the Vodacom APP and web portal to cancel services. I have checked my phone for malware, virus, spyware. I have updated the OS on my phone. These services are been added at all time of the day and night, for example, 4am. Vodacom promise to resolve, call you back and request a credit but I have just received another bill for over R 1000 with R400+ charges for Vodacom live. I did not give Vodacom permission to allow a third party to debit my account.

I had R100.00 airtime, suddenly I only had R72.00 left. I was told by your consultant Jackline today, that I took 3x R10 advance on the 10/02/2018. That even an [censor] would know it doesn't make sense...R10. advance is a R11, pay back amount and that Vodacom never ever allowed a person to take that amount for advanced airtime on one day! Please look into this matter, cause now im really fed-up with Vodacom's. My number is [protected]

Vodacom Invoices and Statements - NA122294-9
good day I need a senior representative of Vodacom Sa to contact about the inability of the call centre staff to deal with my problem this problem has been ongoing for the past 8 months
my account has a credit balance and nobody at Vodacom Sa seems to have the ability to reconcile the 2 accounts
my contact details is as follows
cell [protected]
land line [protected]/8850
email [protected]@um.co.za

To Whom it may concern

On the 25th of October 2017, my husband a pensioner was contacted by a lady from Direct Sales (Vodacom).
She offered the following:
• A Tablet for free
• The latest router for free
• R200 free airtime
• 5GB data for free
According to the husband she did not mention what the monthly subscription would be.
He accept the offer with the understanding that if he is not satisfied with the goods that he may return it to Vodacom within 7 days

On the 26 October the package was delivered to my house without any contract or indications how to activate the line or router.
We tried to contact the following telephone number:
-082111 but did not receive any answer and went to the Vodashop
In Riverside and Ilanga to ask for assistance.
The agent who assist us said that we have to contact Direct Sales because they are not able to send the package back.

On the 17th of November (After numerous calls) we managed to speak to a lady Shirley Nofemela who indicated that she will escalate the query.
She ensured me that she will contact me with more details.
The offer made on the phone by Direct Sales did not meet the account that moment in time we were very unhappy with the service from
Vodacom and told the lady that we are not going to accept the offer and that Vodacom has to collect the parcel.
She phone me a few days later and asked me if I received a message.
On the 2nd of December I received a SMS indicating that R18661.49 was deducted from my account for Vodacom. The monthly subscription is R1034.70
The only thing to do at this stage was to cancel my monthly debit order and pay the monthly subscription by internet which was done:
-6/12/2017
-18/12/2017
On the 7th of January I went to the Vodashop in Ilanga Mall to upgrade my contract
After I received a SMS from Vodacom.
The agent went into my account and printed a statement stating that I am not able to upgrade before the outstanding amount for the goods delivered by Direct Sales is paid up.
She contacted Direct Sales and the lady advised me to phone her back the next day.
On the 8th I contacted Accounts Department 0821946 and I was advised to contact Direct Sales and spoke to a lady who the query once more and informed me that Vodacom will contact me within 3-5 working days. (Which did not happen)
On the 15th (5 working days) I phone Direct Sales and spoke to Xolile Kunu who informed me that my Query which was escalated on the 17th of November was found invalid because my husband accepted the offer on the phone!.

We are clients of Vodacom now for 20 years and this is the first time that I came across such poor service.
As we will not be able to pay R800 more on our monthly subscription,
I request you to collect the parcel and credit our account.
On the 12 of February 2018 my account was suspended. Only able to receive calls and SMS.
Please assist urgently
Thank you

John Jacobsz
[protected]

The samsung phone exploded next to our bed while charging during the night. It is still under contract with vodacom. Vodacom said samsung must replace the phone and samsung said vodacom must replace it. It happend the 19th of january 2018. Now we still have to pay the contract and cant use the phone. Can somebody please let me know what to do to get responce. Thank you.

13.02.2018
[protected]

On the above mentioned contract number I have R 200 airtime and 3gig of data each month.

On the 13.02.2018 at 2.17am I received a message that I have 499.0mb left, at 3:01am I received a message that I have 248.0mb left, at 3.:46am I received a message that I have no data bundles left.

This is not even remotely possible as my phone was on charge, no apps was running, automatic updates is disabled. I was a sleep! How is this even possible?

Seeing that I have a contract phone you must be able to inform me what used my data!

Despite the above mentioned issue the network is extremely poor. I do not receive phone calls any more only missed call notification although my phone is on!

Please revert back to me ASAP!

Mrs M Potgieter!

The contract is on my husbands name HP Potgieter!

On the 25th of September 2017, the amount of R421 was deducted from my account by Vodacom. I later called them and I was advised that I have recently signed for a contract phone and the amount deducted was for the first instalment as per the agreement.

After telling them that I don't have a contract phone nor have a knowledge of signing a contract phone, I was advised that I must submit an affidavit to [protected]@vodacom.co.za so that they can cancel the contract and refund me the money.

In the following month, again R600 was deducted and later went to the bank to stop the stop order and reverse the money. I then called Vodacom and I was advised that Forensics department will call me back since they are the ones handling my case. Even to date I haven't had anything from Vodacom.

I have received a statement highlighting that I owe Vodacom the amount of R2896.

I want the contract that Vodacom claim that I have to be cancelled and refund back my money

I recently went to the vodacom shop in the East Rand Mall, wanting to get myself a double data special to do research and projects on my mifi. (By the way, they complete ignore their phones ringing, even while not sitting with a client) After a long wait, they let met start filling in the application to get a contract with them.(I don't have any with them currently) The amount of details needed is quote demanding. Being a 2nd year student, I only receive around R1000 per month from my parents to support myself (My living expenses such as housing and food is luckily covered for) I basically only spend money on my gym subscription monthly, which is R250 pm. This leaves me with an okay amount for other small expenses. I knew I had more than enough to get the deal which would've been around R200.

While inputting my details, they told me I wouldn't be able to get it seeing that my income was too low. It was declined. I had no credit problems, a steady amount of cash coming in every month, which I always ended up well in the green each time. They could've easily seen I had enough left in the month to pay for the contract. This means all students in similar situations won't be able to get a contract. I would have to try and work through my parents to get the deal, which I think is pathetic!

They must be loosing a huge piece of the market because of this. Hope they will "lower their standards" to fit students into the picture...

Upgrade was due, visited Vodacom Shop The Grove in Pretoria on 16th of January 2018. Staffmember Eddie van Aswegen explained possibilities of upgrade. He never explained that the previous contracts have got still 3 months handset fees to pay. A week after the handsets were received a sms reached me with the contract amount I signed for plus the cost for the previous handsets. I went back to the shop, he acknowledged that he never pointed that out. I refuse to pay for his errors on the two contracts and expect that those amounts be carried by the shop/taken from the staffmember but I am not liable for poor service and disguising of information that would have changed my decision making. The manager is not keen to accept that her staffmember errored and to resolve this even though that the staffmember acknowledged that he made a mistake.

Dear Sir/Madam
I wish to bring the following to your attention. On the 1 January 2018, I discovered that air time and data was disappearing from my cell phone "[protected]". I monitored it for a couple of days and since it recurred daily, I contacted the Call Centre, where they discovered that air time came off due to subscriptions of which I had no knowledge. I was then told that it was unsubscribed and was later informed via SMS.
The following days thereafter, it recurred again. I then visited the Cape Gate branch on 14 January 2018 and it was then discovered that air time was still disappearing and that the last R10 had come off on that day. Trusting what they said, I left hoping that the matter was resolved, but the following day to my dismay the same thing was still happening. Both air time and data disappeared.
Due to frustration, I left it for a while still living in hopes. On 01-02-18 when I received my new quota of air time and data I could not take it any longer and contacted Call Centre once again. I spoke to a person named Mawaka ‘REF: 1-c3frpdr8p" I was told that there were once again subscriptions and it was then unsubscribed. After deliberation I was refunded withR31. Later at 17:12 I received an SMS "REF: [protected]" It stated verbatim " Dear customer, The service request has been created in regards an investigation of the Vlive subscription."
The very next day the same thing recurred and later the afternoon I visited the Cape Gate branch again. I spoke to the same female whom I met previously and she was surprised to discover that nothing had been resolved yet. She then contacted someone and it was said that air time was still removed due to subscriptions. Apparently it was then removed by Vodacom and at 18:00 I received an SMS which stated " Please be advised that all recurring Vlive subscriptions have been cancelled.
But of course it just was not so. The frustration was mounting. On 05-02-18 at 12:02 an SMS stating Your Service Request "REF: [protected]" is now being processed by Fazlu Nordien who will be in contact with you shortly. Your service request should be resolved by. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom.
Since nothing materialized, I contacted Call Centre again on REF: [protected] and spoke to Zikona. I was then told that Villa Services had deducted an amount of R189, 99 from my cell phone. I do not have a clue who Villa Services is. I was told that the previous subscriptions should not have been unsubscribed but instead blocked. Zikona told me that she had blocked Villa Services.
I am at the stage where I have given up and therefore I am bringing this serious concern to your attention, since nothing was resolved. This is without a doubt the poorest service I have ever received. All the promises made have not been fulfilled.
I will highly appreciate it if you can give attention to this matter, since it has not only inconvenienced me by not using the Cell Phone, but it is also costly. Thanks.
Charlene Carelse Cell Number: [protected] / [protected] charlene.[protected]@gmail.com

On Friday 9th of February I was informed by sms that a sim swap was processed on my account. At the time I was lecturing at University, 20km from the nearest Vodacom shop and have eye witnesses that I was at work and did not visit any Vodacom shops during that week, in fact the nearest shop is 50km from my home. Any way after that I was unable to use my phone to call or to receive calls which also caused me to miss an important courier delivery as they could not reach me on my phone and we will again have that problem tomorrow. On Friday the 9th I then had to wait till after work to get another phone and to phone Vodacom to hear what happened (reference for the call is [protected]) and to stop the illegal use of my number. They informed me I will need to go to a Vodacom shop with my ID, which I will do today. Will have to drive 50km to the nearest shop today on a Sunday, so my 1st question is how did Vodacom allow this, which shop allowed this to happen without proof of identity and who is going to refund my petrol expenses (for driving to Vodacom today, toll road etc. ...) ocuring now because of the problem ?

The second part of my problem is that I logged into my Vodacom account yesterday and noticed that my account for February is already over R4000 - crazy! I see this includes a R400 airtime transfer and "content services" of more than R3300 which is certainly not anything I asked for or gave permission for, I assume this was done on my account by the illegal user of my phone number. (I will see if I can attached proof below).

I will not be held responsible for paying the amounts mentioned here or incurred because of this illegal action allowed by Vodacom and if we can not resolve this problem then I will cancel my Vodacom debit order and we can go battle it out in court. In addition I will also then report the case to the police and open a case of fraud against Vodacom.

Hope this is not needed but Vodacom have caused me a lot of problems now and also in the past. Refer to screen shots below of amounts charged on my account which should not be allowed.

Regards

Henrico Erasmus
Vodacom phone number: [protected]

Went to the Vodacom Store in Witbank Highveld Mall to get a quote for a Samsung Tab. Staff members all sitting with a cellphone against the ear and if you ask for assistance you get told to wait for someone else. I eventually ask a young lady for assistance who was clearly not too impressed. So from the onset she was offish. I ask her if she wants the number in question and she tells me she first has to log in. All's well then she gets up without saying a word and disappears for ten minutes. I asked another employee where she is and they say she's in the back doing the quote. When she arrives back I told her she is rude and should at least tell her customer what and where she is going. Her and this other young male Vodacom employee pull faces at each other while I am standing there. These two children could be my grandchildren but have no respect for their customers. If I was rude to her from the onset I can understand it but that was not the case.

Do all staff get trained on customer care and if they do not then I honestly think they should.

A few days ago I got a phone call from someone saying that he is from Vodacom. The number he called from was +[protected].

He proceeded to tell me all the information about my contract, how many minutes I get, how much data I use etc. So I assumed he is from Vodacom, although no security questions where asked. He even knew how many years I have been with Vodacom.

He then asked if I had any complaints about Vodacom as a loyal customer, which I did.

I told him about the poor signal that I experience, and he assured me that someone from the retention department would call me back in 2 hours, never happened.

Then I told him about the fact that I am about to upgrade on the 13th which he confirmed. I told him that the Vodacom contracts are to expensive and that I will be looking at another supplier.

He said before I do that he had a deal that would just be for me as a loyal client. After explaining it to me, it seemed very doggy so I told him that it was not going to solve my problem.

When I said that he put the phone down.

Is this normal Vodacom practice?

Please advise?

Do I stay with Vodacom, or do I look else where?

Please help.

Thanks very much,

David Hughes
[protected]

Wifi data for January received 2Gig iso 4 Gig when I called the call centre on Date [protected]:30am Ref: [protected] I spoke to Casey Charlie (Solutions dept). I was told that my 4 gig x 24 months that I had originally signed up for was only for 12 months and that is the reason why I'm now getting 2 gigs instead of 4 gig. I then told Casey that this was incorrect I signed up for 4 gig x 24 months and this is what I want she needs to speak to the person who resolved this issue when this issue started. Casey then advised me that she will log a query and get back to me. A month later and I am still waiting for Vodacom so I decided to call you.

Date: 05-02-2018
Called call centre, spoke to Florence (Ref: 367262) who checked and advised me that my query has been resolved but no one came back to me and it was not resolved as I am still not getting the incorrect amount of data so from January 2018 I have been receiving 2gigs instead of 4 gigs as per my contract.

Please can someone listen to all the calls relating to this number from the time to account was activated and fix this mess. I am frustrated and angry to a point where I am telling everyone that I encounter to not deal with Vodacom

Hi Vodacom

The past month or so i have been having a lot of problems with my 3G connection including slow speeds.

I stay in Germiston, Park Hill Gardens(1401) and been doing a lot of checks and notices the upload speed on speed test 0-0.30kb's and i do believe that the problem is due to that issue seeing it used to be 2-4mb's.

Please can you guys look into this as our phone's in the house also says emergency only and its impossible to work like this.

Best Regards

I went to the Vodacom Shop at the Retail Park, Beacon Bay, East London and applied for a new contract for the above mentioned on 2018/02/03 and spoke to the salesman Denver, he assisted us and I was informed that the phone that we wanted is not in stock and he will order it and it will be in East London on 2018/02/06.
On the said day I went there in the later afternoon and was informed that the stock has not arrived, and he will phone me back.
The next day I went back there and the phone has still not arrived and was informed that they have got a different colour in stock and I then accepted it.
When he wanted to do the deal the system was off line due to loading of new contracts.
I then went back there today at about 15:00 and he then tried to do the deal that I have signed for on the 3/02/2018 and the system do not want to except it for the price that it was on the 3/02 for R249pm over 24 months.
He then informed me that the cost is now R279 but I have already signed for R249.
I am not very happy as a very old Vodacom customer who has got 3 x contracts with you, this is not the way to be treated.
Denver then tried to phone somebody but with no response, I then left the shop again now this week for the third time without a phone.
Can somebody pls assist me in this matter otherwise I am going to have to go to a different service provider.

Vodacom informed me of my acc that is in arrears and needed to be paid to the amount of r 875, on 7/02 I made a payment of r 900 and received an sms saying that all is in order. A couple of minutes later my phone was switched of and I was informed that I needed to make another payment of r 1700 + I paid r 1800 immediately and still my phone is not connected. I keep on calling, no one can or wants to assist me - now your call centre is saying that due to the number of times ive called someone will call me back! Ive emailed the proof of payment as requested and still nothing. Also the amount that they requested me to pay was incorrect and no one can assist me with that. I want my phone connected