Vodacom
Reviews and Complaints

I called Vodacom on 30th of June requesting cancellation quote for my account and the consultant told me about a migration package of which I agreed to and she told me that she's processing it and in July I'll be moved to 1gb of data and ill be paying R85, on the 5th of July I made a follow up call requesting proof of what the previous consultant told me she verified that ill be paying that amount but I still didn't receive anything in writing

When I called again on the 12th the other consultant told me that ill be paying the pervious amount of R205.99 because the migration was only processed on the 3rd of July and will be effect in August. on the 25th I called asking to speak to a manager but the person I spoke to transferred me to another consultant where I had to explain again what happened they said they would escalate my query and they would get back to me within 48hrs today is the 1st of August ,I still haven't heard from Vodacom and I still haven't made any payments because I haven't received communication from anyone.

When I called again today I was told to pay that r205.99 and they will minus the r85 and refund the reminder. I'm disappointed because I didn't get help from the 1st day I called. you normally say calls are recorded but you couldn't pull through that call and check what happened now I had to pay an amount which I wasn't suppose to pay because someone decided not to do their job!

Due to a glitch which many Vodacom customers are currently experiencing (as of 31 July 2022) the remaining 1GB of my 6GB data bundle has disappeared.

The same happened to my partner, who has his reimbursed almost immediately with very little effort.

I, however, received “help” from a rude and passive aggressive rep, who refused to reimburse me my data by disappearing from the chat when asked for their name.

I now sit with no data, Vodacom having stolen this from me, as well as a sore heart from the unnecessarily rude interaction I had to experience.

Anonymous customer “support” reps are clearly a bad idea, as is evident in my experience the anonymity allows for reps to act however they please with no real world repercussions for themselves. Meanwhile customers are left sad, angry and unfairly hurt by their actions while also losing out on their data due to a systems glitch.

Good day

I hope this message finds you well, I recently went to Vodacom at Makro Port Elizabeth to apply for the 2 iphone 11 contracts upon approaching service agents they were not friendly. They asked if I have any accounts I said only rage they told me it does not pick up, i further explained to them I have a credit card they just told me if i do not have a clothing account they cannot help me.

I tried to plea with them to just check for me the lady helping me was Naomi she refused and told me she has worked here long enough to see if a person qualifies by just looking at them, she did not look at any documentation I had but my appearance and declined me.

[protected]@gmail.com

My name is Shadrick Valayadum and I have been with Vodacom since 1996. Tragically, the services at Vodacom has deteriorated to such an extent that I cannot bear to continue my contract with Vodacom. I spoke to the contract upgrade consultant and indicated that we were not available to receive the new phone and that the phone should be delivered to my sons residence at Wits University. Arrangements were made for the phone to be dropped off today and my son cancelled his tuitions only to be told by the courier that Vodacom failed to insert a footnote to say Bracyn will be collect the phone. The end result is that the phone was not handed over to him, leaving an irritated father and an extremely disappointed son.

The end result is that I have not only cancelled my sons contract but also my newly taken contract upgrade.

[protected] Xolile S V Nhlapho

Did an upgrade week 0f 13 June 2022, Laptop was delivered 22 June upon checking I ascertained the specs were incorrect to what I ordered and I was very specific on the phone. 22 June 2022 @ 15:56 called Vodacom spoke to Mpho I called vodacom, was told the parcel will be collected by RAM and Vodacom does not give reference numbers. Numerous calls made was told to wait. Waited 14 days parcel was not collected. Called Vodacom, call was escalated and was instructed to by Juliet. 13 July @ 10:45 called spoke to Delisile she put me through to RAM, RAM said collection was cancelled as they could not get ahold of me. Called Vodacom on 13 July @11:17 again spoke to Mbali, she stated she logged another request for collection. No Collection. 22 July @ 08:27 called vodacom spoke to Mduduzi he stated the request for collection is not on the system and he will log it, RAM will send reference number within 2-24 hours. Today it is 25 July, no reference number received. Sent an email to vodacom customer service complaining and still no response.

After upgrading online (supposed to be an easy hassle free experience). 06/07/2022 My up grade was out with the courier company for delivery, there was an issue involving my ID document that was stolen, and they would not accept my cetified copy, which they had done on all previos deliveries. I was told to arrange with vodacom to send authorization to the courier company to deilver it again. I did this the following day 07/07/2022. Was told by vodacom all is arranged, so was expecting my upgrade again. The 8th and 9th of july 2022 went by and still nothing. The next week i called again and was told the same thing and that back office would call me to authenticate the request. But again no luck. So i called back again, only this time to be told i must arrange for a third party collection on my behalf, again this was arranged and now the 3rd party person i arranged with also having their time wasted by a completely incompetent vodacom. So again on the 13th,14th,15th,18th,19th and 20th of July 2022 i called vodacom each time wasting 20 + minutes of my life because each time holding on for a person in the call centre to answer. Finally i got a call later the day on the 20th from vodacom to authenticate the delivery to the third party who now is also fed up of changing their arrangements to wait for my parcel which still has not arrived. All this only to find out on the 22/07/2022 that the courier company has now sent the upgrade back to the absolutely useless time wasting vodacom. Im now dreading to call again to be fed false hope and waste more time.

Internet services have been down for a week. Logged a call a week ago, Vodacom closed the query without it being resolved as my wifi was not restored. Call centre agents are of no help, they cannot provide information of the line will be reinstated, a call out service or transfer you to a senior level. They have logged 4-5 service requests for the 1 query that I logged. If you rely on wifi for work and critical matters, Vodacom has proven to be very unrealiable and renders a very substandard service. Wasted alot of time and calls trying to get assistance.

7 days later, and not one employee that can tell me when I can expect wifi to be reinstated. Painful and frustrating experience with Vodacom.

Call center agents are rude and don't follow-up on calls with regards to cancelationand complaints about devices.Cancelation of contracts also seem to be given a deaf ear. I have been with vodacom for more that 10 years and I am utterly disgusted with the terrible service they offer. Unfortunately we don't have the luxury of sitting and calling and doing follow ups.

Use the self option to buy data 1 gig a day for 30 days for R299 short airtime to buy it when I bought airtime and went back to buy it its no longer available but new deals for more money how does this work everytime you load they gave you another option but the previous option disappeared how I even upgraded my contract to have more but obviously not and I have 2 Sim cards I bought extra airtime to buy this spesial data

Since May 2022 I have been trying to cancel one cell number on a contract and change it to prepaid because of emigration - to no avail. I have sent emails on:

2 May, 12 May, 23 May and 14 June 2022.

Cancellation Quote: [protected]

I am not sure what customer care is doing, but I don't feel cared for... I am at whits end, as the amount is still deducted by debit order.

Dear Sir / Madam,

I cancelled a vodacom data contract ([protected]) November 2021 which was supposed to end December 2021. I cancelled the data contract and took vodacom fibre still with vodacom. Vodacom continued to deduct both the fibre and the data contract even after cancelling. I blocked the data contract at the bank. I discussed this with Vodacom and received a message that this discussion has been closed with ref: [protected]. Now vodacom has handed me to debt collectors for an unpaid account ref: I4541492 owing 1122.00. Debt collectors are sending the demand to my brother!

Today, 27 June, have called the number 082 1946 to try and resolve this. You are requested to put your ID number before going through. After adding the ID number you go through to a call centre that still needs your ID before they can go through. Why is Vodacom asking us to add the ID number in the first place, if the agent is still going to ask for it.

I still have Vodacom fibre and Vodacom Red Premium and a data contract for my grandchildren that are all up to date. Can't Vodacom reference this before sending the customer to debt collectors.

I am disgusted with Vodacom. Vodacom owes me money for the premium taken after cancelling the account. I do not owe Vodacom a cent. Vodacom owes me an apology for this.

I can be contacted on [protected] / [protected]

E-mail: ntombenhle. [protected]@uct.ac. za / [protected]@yahoo.com

I am so upset with Vodacom.

I think you need to hire efficient people who actually care about closing cases.

I paid my contact earlier , only to find I was put on ITC. Then I paid the amount just to try clear my name as after sending proof that my account was paid earlier no no one cared to rectify this.

Now I am calling the Legal Collections department and trying to get my paid up letter just seems too impossible for Vodacom staff to achieve.

They keep informing me that they have sent it but nothing is sent. They don't reply to email and on the telephone keep informing me that they have logged the call.

Can someone please assist as this is ridiculous.

To Whom it may concern

Since 1 June, I have had constant interruptions with my internet connection resulting in numerous purchases of mobile data as well as loss of income due to being unable to work from the premises.

A call from a technician suggested that it may be the router and that someone would be sent out to the premises to check.

To date we have had no-one come to check the router and as we had given a months notice of cancellation on 1 June I am now under the impression that due to the contract being cancelled that no technicians are being sent.

We are also being phoned repeatedly due the account being outstanding, which refers to another complaint that for over 2 years I repeatedly requested the account be put on debit order.

But as we have not had steady connection for the month I hereby request that the month of June be credit due to lack of supply and request that immediate release of the line be given so as we can get a stable connection from a more efficient company.

Regards

Carol Visser-McKay

ID: [protected]

M: [protected]

SR220613-037341

We havent had an internet connection since Sunday 12 June 2022. We called to log a call on Monday and to date we have had no feedback whatsoever. We have called in multiple times and the query has apparently been escalated by several people but still no one has come back to us. It seems like no one is able to resolve the issue.

This morning 17 June 2022 upon doing our own investigation we found out that Vodacom cancelled the service with Vumatel on the 10th of June 2022.

There is never a manager availability to speak to and even when messages are left no one returns your call.

It seems as if the issue just gets passed along and no one knows how to resolve it.

Maybe if I had a R10 000 monthly contract they would consider me a worthy client.

This is definitely they worst serve I have ever experienced.

If I could give a negative star I would. Vodacom is the worst possible service! The contract was opened 02 June and we were promised the porting takes 24/48 hours to port your number from another provided to Vodacom. Great, that is acceptable right? It has been over 2 weeks now and the number somehow does not exist! How is it possible that these call center agents are so incompetent!? The gentleman at Vodacom has phoned to have the issue resolved every single day, queries has been logged, the account holder has phoned and every single agent over the phone is useless! How exactly are we supposed to just sit back and let these people steal not just our money, but also our time? How is this okay? Repetitively fighting to get this sorted is getting old and it is extremely tiring to keep doing this. can someone please get this sorted out?!

I will never recommend Vodacom to anyone! Honestly, they are a joke. They make a lot of promises, but when it comes to following through, they are incapable. These are the references that we got to try have it resolved- EC-1ECI-3NE872/ EC-1ECJ-29VRUT/ EC-1ECR-216UG7/ EC-1ECR-216UG7

Do yourself a favor- do not use Vodacom, at this point even Telkom is better then them.

I am on an extended contract overseas and have not used my number for 5.5 months. I have had the same number for 25 years and this is also used to receive OTP's. Its changed from a contract to a Pay as you Go number and I have data and money linked to this number on my app. When trying to use it today, it is no longer working. I contacted Vodacom on Facebook messenger and they just say that they can't help. I have a Vodacom App and e-mail. Why did I not receive a warning to use my number or else it will be inactivated?

I logged a querry 3 times already and do not receive any feedback

I have got 4 devices with Vodacom and two of them were supposed to stop on 01/06/2022, and was told by Vodacom Client retention that it was exteded by Vodacom client retention Department

I have got in my posstion an Upgrade Equipment Quotation that states that contract will end 01/06/2022

PLEASE assist urgently

On 3 June 2022, I called subscriber collections and we arranged converting my contracts to prepaid.

They informed me it would take 72 hours ... I have been calling every single day as my phone is still not working, I was promised it would be working by Thursday.

I followed up and then they said by Friday / Saturday ... today it is still not working.

I called this morning and they promised by this afternoon and guess what? It is still not working !

I have called, emailed and called again (over 50 times I have called for assistance) and everyday I am promised something and yet nothing has been done.

My phone is not working still, its over a week later ...

I WILL NEVER SUPPORT VODACOM EVER AGAIN! AND I AM TAKING THIS ONTO ALL SOCIAL MEDIA PLATFORMS

I've been sending smses and I'm the winner on the 11/06/22 during 01:30

I took vodacom fibre and it's the worst provider to deal with the call center half the guys that work there does not know much about fibre and how to help they Clients and vodacom just robs their customers I took my fibre on the 6 may 2022 and on the 9 may 2022 vuma came and installed the router from the 9th of May wright up till 16 may 2022 my fibre did not work and had to make numerous call and create so called tickets to have the issue sorted out and 8 June 2022 fibre has been cut and can not have any assistance in haveing it sorted out which now vodacom says that I need to make payment for it to work again so Wat happens to the days that was lost because of vodacom and they horrible service and I must pay in order to wrk according to vodacom consultant it only starts day day it has been activated