Vodacom
Reviews and Complaints

I took an upgrade two weeks back lade to believe it will fit in a pocket router only to be told it will not work I asked to reverse it. Now they telling me it will take a month and they can't take back data get this I have data m not using but I must pay for it. I believe its many of us who took that upgrade believing it is on pocket router I even asked n now I must pay 4 service that is not recieved

PJ Joubert

Account nr N4645827

Keurboom Street 31A

Hartenbos Heuwels

Complaint

Fibre Service unavailability during and after load shedding has for the past year become a norm. Non availability of fibre service then easely goes on for the day and night. Since October 2021 , 18 notifications of a non available message has been recieved.

I have been forced to take out an additional data sim card to have a back up.

I am considering cancelling my contract

I just noticed that I am being charge for this opera telecom - androidfun, but I don’t even know what it is? Thus, I didn’t sign up for it. I mean how can I sign up and pay for something I don’t even recognize or know what it entails?! I haven’t picked it up on my emailed bills every month, but i’m sure this has been going on for a while. And in any case, who gave this entity authorization to sign me up? If anyone can tell me what this is, I will appreciate it.

HI

I'm not getting any joy with the Vodacom Fibre department, and this is divorcing the good relationship that I have with Vodacom. I reported that I’m unable to connect to the internet on the 01st of June 2022.

Troubleshooting was done and resulted in no solution. I was then given the reference No: SR220601-997385 and was told that my Fibre issue has been escalated to the second support (Frogfoot).

There is no contact or updates from the frogfoot technician and this behavior is unprofessional. It is totally unacceptable that I have to take two days of unplanned leave from work as I can't work without an internet connection.

My contact details

Address: 14850 Alison Street

Protea Glen Ext 16

Glen Ridge

Cell No: [protected]

Good day,

I bought the SAMSUNG NOTE 10+ with insurance policy in 2019, I bought the insurance because I felt it was catchy that my device will be covered and I can get any phone up to R50K. I settled the phone and continued with my insurance until I lost the phone. I even have the policy schedule showing on the indemnity limit R50K. On the 17th April 2022 I logged a claim, of which I needed the SAMSUNG Z-FOLD and VODACOM wanted to give me the s22 Ultra. Due to what was sold to me that I can get any device up to R50K, I humbly request that I do get the Z-FOLD. The claim is over a month being referred to escalation whereby Thembazaki Joja from Finrite is trying her best to get the call recordings, but nothing is coming forth. I have been waiting and waiting but nothing is happening yet I have never defaulted on my premiums not even once! I am a paying customer at VODACOM with 3 more existing contracts which I am paying religiously. I am really frustrated by this delay because I don't deserve this bad treatment that I am getting from your company.

There has been no internet at Orion Village, Waterkloof Ridge Pretoria since Thursday morning. The fibre line is broken. We have reported it to Vodacom may times for repairs. It still has not been fixed yet. I sent several email complaints to [protected]@vodacom.ac.za and received no response.

When will the fibre be fixed and internet connectivity restored? Kindly give me an update.

Good Day

It came to my attention that Vodacom send false information to my bank that has a direct influence on my credit score. Vodacom stated that I owe them over R2000 money which is and has never been the case. I came across more people that was treated just like myself. I did rejected a few months ago a debit order because they deducted the wrong amount and immediately paid them the correct amount. I've never missed payments.

I am trying to buy a house and now I have negative untrue information which they send to Nedbank that brought my credit score down with 16 points.

Please refer to attached documents that you can see I do not owe them any money and also the slide that shows the fraudulent information they send to Nedbank.

Vodacom is playing with peoples lives and this must stop. I will also open up a case of fraud at the Police.

My no [protected]

I am VERY disappointed with Vodacom service.

I recently upgraded my number and i was quoted R488.00 for the next 36months.

One month down the line the premiums have changed to R514.99.

I have been on the phone with Vodacom customer care for almost a month now to resolve this issue which to my notice of the incompetent staff employed by Vodacom that could not resolve this the problem.

I got a call this morning from lady saying the price is gone up and there's nothing Vodacom can do AND I ASKED TO SPEAK TO A MANAGER SHE MADE HOLD FOR ALMOST 20 MINUTES AND I CUT THE CALL.

TO MY KNOWLEGE IF A CUSTOMER IS QUOTED A PRICE IN WRITING THATS WHAT HE/SHE MUST PAY FOR THE DURATION OF THE CONTRACT.

I HAVE BEEN A LOYAL CUSTOMER FOR LAST 20+ YEARS AND FOR R26.00 I WILL CHANGE MY NETORK IN FUTURE FOR THE TERRIBLE SERVICE I RECEIVED WITH ISSUE AMONGST OTHER ISSUES.

REGARDS

MERVYN

ID7411085218081

Account number:[protected].

Cellphone [protected]

H J M Snyman

I paid up this account more than a year ago.

I keep getting demands for payment from MBD Attorneys relating to my Vodacom account.

I asked and got a settled letter from Vodacom.

I sent this letter to the Attorneys but they keep on demanding payment.

I asked Vodacom by email to clear this problem with no avail.

I have been ported to the new Vodamail webmail but i am unable to open my emails with the user name and password that Vodacom supplied me with. My details are. R Hattingh [protected]@vodamail.co.za cell number is [protected]. i have tried to contact Vodacom but their robot Tobi does not reconise a Vodamail fault. I am unable to speak to a human on Vodacom helpline 135 that facility has been removed

Waited very long for my device and I'm still waiting, i regret applying at vodacom and I won't even rate them

R Meyer

Id [protected]

We have requested for a relocation 1 April. We moved 1 May and Frogfoot did out installation at our new adress.

Frogfoot is active and since 2 May we are not connected. I have spens R1700 on data for my kids and 4 calls a day to Vodacom Fibre.

Still nothing. Same story every day.

Worst service ever.

Today I wanted to do a cancellation as I got a service provider that will give service just to realise I have to wait 2 months for notice.

So I am complaining about the terrible service fron Vodacom

Plse assist

Vodamail was free but now it has to be paid for.

I cannot login to my Email a/c "[protected]@vodamail.co.za"

I got a SMS notification to "upgrade" but I lost my phone.

Voda shops cannot help me, their helpline virtual assistant Tobi has no info on Vodamail, I sent an g-mail to customer care but it has not been opened 3 days later.

I do not know what to do.

Thanks.

Dear Vodacom Fibre Department,

I am not satisfied with your email as I phoned on the weekend and the lady said the person assigned to phone me will call me at 13H00, I’m still waiting. This is absurd that I would not answer my phone as this problem is a major concern, as we have been without internet since the 29/04/2022. I AM the one phoning all the time, with only promises for feedback from your staff.

If this problem is not sorted by today, I will be obliged to turn to social media and the press regarding poor service received.

I was promised a technician from Vodacom that would come to my house, nobody comes out.

Vumatel’s Technician assured us that the fault is not on their side, but Vodacom.

Two sr numbers in two weeks and nobody can assist people are assigned but not giving me updates. I phone every single day sometimes 4 times a day without a response.

One very upset customer.

Regards

R. Younie

[protected]

Almost two years ago I did an update on an existing contract and there was so misunderstanding and I than decided to cancel the upgrade. The divice was collected and after weeks of following up the upgrade was eventually canceled.I than decided I want to take out a data contract after a few months, only to find out that there is a R2.00 outstanding and my account is with the legal department. I than paid the amount and I was told everything will the sorted in a few day. I called in last week wanting to take out a data contract again🙄 (& this is only because Vodacom has good signal where I am, nothing more)to find that the account status still shows legal and I was told to that the matter should be sorted within 3 to 5 working days Ref #[protected] spoke to Hlulani. Today

I just spoke to Fezile who also told me that the matter will be escalated and I will get a call back and I know from experience that Vodacom DOES NOT GIVE A [censored]. I really thought that this time around Vodacom would react much quicker but this show that this is your normal way of working.I want this matter resolved ASAP and my promise to Vodacom is that I will not keep quiet about your pathetic.

Hello peter

On the 07th of may at 11;30 I went to vodacom stores to report my two lost phones. I later on discovered them and called their helpline 082 135 to assist with unblacklisting, I then filled an unblacklisting form then emailed it to their unblacklisting email. I have been calling them with no assistance, my phone have been off since the date mentioned.

I signed up for uncapped but since November 2021 I'm only able to connect at set times 9-10am to 8pm. I call in every month a technician comes, sorts it out, then it does exactly the same thing again. I've been waiting since 30th of April for someone to come check the problem. All consultants have the same answer to all my questions even on social platforms. To think I've been a loyal vodacom customer for so many years. Completely disappointed with vodacoms service. I don't have internet access yet I'm suppose to pay monthly for something I don't get as per contract agreement. Complete nonsense

Good day,

My name is Celeste.

I had a contract with you it deducted from my account and was advised to contact the Cancelation department to convert to prepaid once my contract ended on the 2nd of January which I did a guy assisted me and made a note on the system for the changes to take place I also asked if the deduction in January was the last payment he said yes I don't pay anything anymore I know that the calls are recorded I would like to have those recording because it shows my account is in arrears I am disputing this matter and want further investigation to be done. My lawyer is also on this case wanting the recordings to find this incompetent agent that assisted me to resolve this matter asap.

Regards,

Celeste

I have a data line: [protected] on a R149.99pm contract but overcharged R165.04 pm.

In January 2022 a Vodacom Teleconsultant offered me "free" extra 10G for Videos...etc at "no extra cost".

I was adamant and suspicious about this Vodacom FREE service as I have experienced disappointments in the past.

The Gentleman reassured me that my account will stay the same.

But since March, my account has increased to R165.04 without any written NOTICE. This increase I reject as a bad business practice. I further request to be REIMBURSED for this administration mistake.

I have called Vodacom 135 number 3x times querying this same issue but they are no changes. I have also written an Email to [protected]@vodacom: - 17 March 2022, Ref No issued: 002C4aH32R3G9ENN. In this mail I was also complaining about my [protected] no being overcharged. I has since been adjusted to R148.99 but with no REIMBURSEMENT.

I feel highly disturbed and abused by this conduct.

Trusting for efficient and effective changes

Kind regards

Mlamli

Good day it has been 3 days now with no network on my contract phone. I cannot receive neither make calls. I called customer care and advised they will be escalating the matter cause they don't see anything wrong on the system I've been waiting till today no response... I need help or possible cancel your contract because you are not delivering.

Account no : I-[protected]... Id no :[protected]..please contact me via mail [protected]@gmail.com