Homemark
Reviews and Complaints

Good morning I have sent through a tripod heater to makro approximately over 3 weeks now and I am still awaiting feedback from you guys, I had used heater for around 3 months and it blew this is very disappointing and I tried today to call head office and as I was speaking the lady rudely just transferred me without no communication, the service at the head office is so terrible it’s unbelievable I am still on the line at the moment for over 5 minutes, kindly revert back to me.

Regards

Geraldine

O I bought a milex airfryer from Makkro on the 03 March 2021. I had then paid R2199.00 for it. The Milex started getting rusty and stopped working on June 2023. I sent the Milex to Homemark Chatsworth to be repaired. On the 23 September 2023 they informed me that it could be picked up and they could not repair it. I don't think it'd fair that I could not even get a partial refund for this. It appears that I am not the only person that experienced this problem. I paid alot of money for this and if you see the pictures, it was well maintained. I would like you to please investigate this matter and advise me.

I purchased this product in March 2023. I then noticed it was not functioning well and giving an error message continuously stating “collision alert, please clean collision sensor”. After trying to clean the sensor I checked the product in for repairs on the 10/4/23. Subsequently they reported it fixed in May 2023. I immediately noted the product giving the same error message and checked it in for repairs again. I now received the product back today, 3/7/23. It is still giving the exact same error message after over 3 months of repairs. Extremely unhappy with service

I purchased a Milex airfryer on the 26th of April. Delivery was supposed to be made on the 29th April. This was not delivered. After numerous of telephone calls and email the airfryer was only delivered on the 2nd of May. The box was in a bad condition but the courier company said it is fine. When we put on the airfryer on the 3rd of May the item was smoking and then blew and made a hole on the side of the airfryer. There is no contact details to call anyone on a weekend. We then called Milex and send numerous of emails from the 5th of May where we have been promised that the courier company will come pick up the item the next day and a refund will be processed. It is now 10 days later and this has not been done. I have been promised on numerous email that the courier company is coming to the fetch the item. I want my refund and cannot wait for the incompetence of your company to pick up the item. This is quite pathetic of the fall promises I have received to date.

Ordered a cot bed online on the 15/04/2023, haven’t received the order, no communication from company, when I check online, order unfulfilled, called them to enquire about the meaning of unfulfilled, no answer, calls are always cut off, sent emails, no response whatsoever, contacted them even on Facebook, still no response, I am so frustrated, I am nine months pregnant, my baby can be here at any second now, I am still waiting for a cot bed.

I bought the speaker on the 23th/12/2023, from Homemark Trade Route Mall and the microphone didn't work from day one. I went to the shop in Trade Route Mall on the 28th/12/2023, with the microphone and the lady tested the microphone on the 28th/12/2023 at round about 16h00, and the microphone was now having sound. She told me that I should make sure that the volume of the microphone is opened when I operate it. I went home and tried the way she showed me but the microphone still didn't work. I took the whole speaker and accessories to the shop on the 29th/12/2022 for the exchange and I was told by her that there are no speakers left in all the homemark shops even from where they order there is none. She told to come back on the 5th or 6th of January because the warehouse is closed, I should come in January so that they can book the speaker for repairs. When I arrive today 7th/12/2023 in the store, I saw that there are new speakers in the box that are new and I asked the same lady if there are speakers which are working properly, she said she doesn't know I asked her to test one of them and exchange, she said that she can't because I bought it last year, and I told her that but I reported the matter in 6 days time. She said that, they didn't have speakers by then. So now I have to wait for 4-6 weeks before I can get the speaker back. So who's fault is it? I'm really not happy about the service I got. I'm actually angry now. I can't believe that she can treat me so bad.

I'm looking forward in hearing from you.

From Aba Tsotetsi

Email:[protected]@gmail.com

Cell:[protected]

I returned the pillow for a refund. Turns out I am not the only customer that came into the the Centurion Store to complain about this product on 27 Aug. False advertising as this is the worst pillow I have ever seen. I took it out the box put it back in the box and when I had a chance took it back to the store in its original condition - Brand new. I was advised that this can not be returned. The lady in the shop called the manger/ owner and he said no refund.

This is the worst item I have ever bought and the fact that more clients complaint about this product before I even bought it is disgusting. (the stuff in the store confirms this) Why was it not taken off the shelve or allow people to open it in the store to at least see the quality they are buying for R799 it is a rip off.

I will not stop until I get my refund. I will go public because where is the customer rights? from 27 Aug to now nothing not even a call from the store.

I expect better service than this from your store. Pictures show it is in excellent condition.

Merinda Allam Cell; [protected]

I ordered with my gift card 4 items I received 3 mind you my order was eligible for free delivery. I called in to say that an item is missing I was given a discount of the amount the item was worth although now I will need to pay my own delivery fee I ordered and paid it's has been 4 days there is no communication with me I can't track the order and call and email seems to not be helping me I'm so frustrated right now because I am being mistreated.

I ordered an accusarge 7 in 1 and another item. Both items delivered. The accusarge was not working. I contacted your customer service agent and arrangements was done to pick up the faulty acccusarge. It was picked up on 2022-07-08.

The replacement accusarge would then be shipped to me. Since the pickup of the faulty accusarge i have sent many e-mails to ask the status of the shipment of new accusarge,

I am being ignored.

Good day

I purchased a new milex Carbon Fibre heater, from Canal walk homemark store, on the 27th June, when operating the heater on level 4 for about 15 minutes it kicks out a "error code 1" other times the device just goes off completely, Today we tried to return it to the store as it's our 13th day, and the senior in the store Thea governor was really professional and accommodating, however Anwell Motumi the junior in the store was extremely arrogant and clearly subordinate his senior, very unprofessional, and according to Anwell Motumi the reason why the device is switching off is because we can only operate the device indoors at level 1 and 2, keeping in mind the device is advertised as a indoor/outdoor heater no where does it specify that you cannot use it at level 4 indoors, he further went and said it could be due to load shedding, I responded to him by saying we are using a surge protector plug, he the said that the room is to small and that's the reason for the device switches off due to the room being to warm, I then told him that the device is positioned in front of a 2.4m sliding door, opposite the sliding door is a 5m2 window in the room the room is about 40m2, I then asked him if he's a technician for the device and he said no, I ask him so what are you basing your information on and he couldn't answer,

I then requested that they replace the unit, they refused as I don't have the original box, I said fine give me a replacement unit and then keep the box again the senior was keen on this the junior member was not.

I requested that they rather refund my money, they again refused due to the box, I said fine deduct the boxes amount and refund the rest of the money, they couldn't accommodate me.

I then asked them if I could take something else to the value of the device they refused.

I'm honestly disgusted in your par of after purchase service, it's a distasteful and disgraceful attitude that some of your staff has.

I have use my gift card and adding R369.93 via ☎️ telephone with the sales agent. She have said the delivery it will take 2 weeks to arrive when I have settled the outstanding amount, from 30 May 2022 up to 21 June 2022.My old contact is [protected]/[protected] email [protected]@gmail.com

Good day. My bin has been collected for assessment on the 27th January. Initially Raymond Khanyile an online customer agent was very helpful, but that eagerness has fallen flat. My emails are not being responded to which makes me quite frustrated.

It's now the 7th February and I have not heard anything with regards to my bin. I called on Friday and I'm still waiting for Bongiwe to get back to me.

My initial order number was 28517.

URGENT

Good day,

I bought a 50L
Smart Sensor Bin (see Attachment}
Bin doesn't want to open, it should be opened and closed automatically.
The first day it worked perfectly and then it tries to open up and give a sound like in horror movies.
The batteries are new, then I changed for other new batteries but nothing has changed.
I live in Port Elizabeth.

Please can I change to the Homemark shop here in Port Elizabeth?
Considering that I am a very frequent customer, you will arrange a replacement herein
Homemark shop, Port Elizabeth
Kind regards
Mrs. Ljiljana Milovic

Homemark Online Orders via freshdesk.com
Tue, Jan 4, 1:52 PM (6 days ago)
to me

Dear Ljiljana Milovic,

We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.
Kind regards
Mrs. LJiljana Milovic

Copy documents"

Your order has been shipped
Hi Ljiljana,

We have great news for you! Your order has been handed over to FastWay Courier and they should be knocking on your door really soon. Please use tracking number D80000076212 to track your parcel. NOTE: Tracking will not be available immediately and usually takes up to 2 to 3 working days to start tracking your parcel.

Should you require any further assistance, please do not hesitate to contact us in this regard.

Kind regards,
The Homemark Online Team

Track your order
or Visit our store
Items in this delivery
Homemax 50 litre Sensor Smart Bin × 1
Silver

Good Day

I bought this Igia Wellnes Fat Blaster product at homemark store in Westgate on the 28/12/2021. When I got home I put it on charge. While I was charging it I thought let me quickly feels how it works onbmy body. So then after I charged it I wanted to use it wothout the charging cable so when I switched it on it didnt came on. So I put it back on charge for 2 hours. I went to my friend to show her how it works only to find out when I switched it on it didnt want to come on. So on the video of this Igia product they dont advertise it been used by the lady busy charging it while use. So sort it out cause I am going to send this video of this Homemark product to You tube and to the Obitsman this is unacceptable. I was so looking forward to use this product this I got for a Christmas present. When I saw it been advertised on Facebook I told my husband thats what I want. Now I must use this product the whole time when its on charge. I AM SO SORRY AND I FEEL SO DISSAPOINTED IN HOMEMARK AND IGIA.

MY NAME IS VIANDA HERE IS MY CONTACT NUMBER: [protected]
I AM NOT GOING TO LET IT STOP THERE.

Just received my grandsons 5 in 1 Trendsetter from Homemark after two weeks, my daughter in law opened the box and started taking the parts out to put it together and one plastic part of it is broken. We've had so many issues in the last two weeks with Homemark and Fastway from ordering one and it getting lost to us getting sent the second one and now it's broken.

I ordered Tue, 07 Dec 2021, 06:28, 7 days later I get less than half the order, I write in and ask for when the rest will be delivered. They say "Thank you for bringing this to their attention"

and not a word since, all emails being ignored, the phone just rings, emailed 6 different emails to try to get a response from them.

Nothing, just being ignored.
Order 31474 - ridiculous that they are allowed to get away with such poor service.

Take a look at the reviews, never buy from Homemark, not worth the aggravation.

Good day. I'm writing this because I am really upset and frustrated with the service of HOMEMARK. They trade as such a good outlet but give no service when there is a problem with THEIR product. Where are the consumer policy rights? Full of fake promises.

I bought a wonder mop and a flexi mop. On the first wash of the flexi mop the material tore. The wonder mop doesn't clean. By the 3rd time the mop got stuck. When I tried removing it, it cracked.

So where is the 6 months warranty they told me about? They said it doesn't have any warranty! Can I pay so much for something and they don't provide any warranty or guarantee! I spoke to the manager and they not willing to assist at all.

If this type of behaviour persists with HOMEMARK I urge you to please be careful when buying any products from them. Other outlets will at least give a service while the item is still on guarantee. Really pathetic service.

I bought a Top mop from Builders Warehouse July 2020. The handle broke July 2021. I returned the mop, with box and slip to Magdaleen at Builders warehouse on the 16th of Augustus 2021 and she handed the return / query to Homemark directly. Two message was left for Sifiso at Homemark head office that was suppose to handle my query. He did not return any of my two message (2 days) that was left. I then called for the third time. When I asked him why he did not return my call he replied he was busy. I am unhappy with the service I received from Homemark. They refused to replace the stick of the mop due to the warranty that expired in July. I explained to Homemark that we had covid and was isolating and I was admitted to hospital and that was the reason why I could not return it in July. They refused to listen to any reasons and said "the warranty has expired". I have a valid reason why it could not be returned in July 2021.

I feel that they could have replaced the stick of the mop - I have a valid reason why it was not returned earlier.

The product "lumbar joy" damages the chair it's attached to!
There's no label or warnings on the packaging!
The steel frame scrapes against the chair when you sit on it and causes damage!

The product should contain a warning or specifications on which chair types and shapes it can be used on! Instead it came with nothing of the sort!

It's completely unacceptable!