Metem Technology
Reviews and Complaints

The 5th of January 2017 my husband (Jon Uribarren) and I bought an Airbike Ali5 v2 for our son (order # ESABIKE-[protected]; price: 598, 00€) to Metem International, via their web page (https://www.airwheel.com/es/). As the Airbike was not working properly, after exchanging many mails with them we sent the Airbike via courier back to their Amsterdam depot the 5th of July to be repaired.

They received the scooter, confirmed it by mail, the 1st of August informed us that our Airbike was repaired and was going to be shipped back and would reach us in 10 days but it never arrived.

We exchanged a final mail with Mr Gokhan the 29th of December 2017 and, since then, we have not received neither our airbike nor news (we enclose the Airbike invoice and, in case you would need it, we could also send you copies of the mails exchanged with them and copy of the messenger company shipping the Airbike their Amsterdam depot).

We surprisingly see now that they may be operative again, so we would want to claim the amount that we payed for the scooter. This has clearly been a fraud and we really regret to have bought anything from this company.

I just want to follow-up on my purchase of Heider AGX Ultra Power last February 15, 2019 withTransaction number: C 9F04 XX1285382916XX (PL). I purchased it through the http://www.heideragx.com/ website using mg mastercard. Please, I want to know the status of this purchase. I already email us@heideragx.com and tr@heideragx.com to track my purchase but til now I did not received any response. Please help me know the status of the delivery. This transaction is for our Office so the money used was not personally mine. I am already thinking that the website was not legitimate since I am not getting any response. This was already my second purchase of Heider. The first one was I think 3 years ago. Please help me on this.

I did an order in Feb 2017 and received several messages delaying the shipment:

We've check your order from our system. We would like to inform you that we have received your order on the 05.04 with order number AIRBEN-[protected]. Thank you for joining Airbike family.

Until there was no more answer...

O have all the conversations in case you need them. It has been al ost two years and I really need the refund.

Best regards,
Pedro

Your invoice #[protected]

Order #zoomen-[protected]

Item
Sku
Qty
Subtotal

Heider pro zoom x1 land telescope
[protected]
1
$129.90

Heider ta01 universal metal land telescope camera adapter
Hta01ka
1
$35.00

Subtotal
$164.90

Shipping & handling
$0.00

Discount (1wmybt)
-$16.49

Grand total
$148.41

Bill to:

Jignesh desai
24, arham, deorankar nagar,
Khandelwal coaching classes
Amravati, maharashtra, 444601
India
T: +[protected]

Ship to:

Jignesh desai
24, arham, deorankar nagar,
Khandelwal coaching classes
Amravati, maharashtra, 444601
India
T: +[protected]

Shipping method:

I contact you because of the bankruptcy of Metem International B.V. On August 18, 2017 I ordered a product Heider PRO Zoom X1 Land Telescope and Heider TA01 Universal Metal Land Telescope Camera Adapter at zoomtelescope.com. I paid a total amount of [$ 164.90 ] for this.

I am looking forward to your response within 14 days.

Sincerely,

Hasan Shubeitah
Order # ZOOMEN-[protected]

Hi, I had placed an order for Heider PRO Zoom X1 Land Telescope and Heider TA01 Universal Metal Land Telescope Camera Adapter on 14th October 2017 invoice no.100005868 and Order no. ZOOMEN-000010456 but have still not received till date. In spite of several reminders and phone calls there is no answer. Posting facebook comments have been blocked for me by them. PLZ HELP.

I ordered a pair of walkie talkie sets on their website costing $125, and now after atleast dozens of emails and repeated reminders and a lapse of 8 months, the product has yet not been delivered. The company has now stopped relying to emails also. Either give me a refund of my amount or ship the products. Failing so, criminal charges to be levelled against the company for embezzlement and theft.

Thank you for your order from store. Metem. Eu.

You can check the status of your order by logging into your account.

Order questions?
Email: [protected]@metem. Eu

Your invoice #[protected]

Order #mtmeuen-[protected]

Item in your order qty price
Heider cf1 super power sku: 2 2 €59.80
Subtotal €59.80
Shipping & handling €4.95
Grand total €64.75
Bill to:
Ismael barrios
Vuelta de obligado 2272 (local)
Ciudad autonoma de buenos aires, buenos aires, 1428
Argentina
T: [protected]

Ship to:

Shipping method:
Shipping cost
Payment method:
Visa

Last email received from Metem is as under... Since then so many mails sent to metem store no reply received for the shipment details... I was in Saudi Arabia now shifted to Pakistan... change the address location and send the items to new address +[protected] - razi. [protected]@gsourcec.com

On Tue, Oct 3, 2017 at 4:22 PM +0300, "METEM INTERNATIONAL" wrote:
Dear customer,

Thanks for your email. We are deeply sorry for the delay and
inconvenience. Due to high demand on unique Heider products, there was a delay on dispatch dates. Our team doing their best for our customers. I
would like to inform you that your product will be dispatched latest on
15th of October. Your tracking number will be shared with you
automatically via email.

Please let me know If I can assist you further.

Brian

—
Best regards,

Customer Service
METEM INTERNATIONAL

Product Details

NATIONAL GEOGRAPHIC SOLAR POWERBANK

SKU: 9060000

1

€35.90

HEIDER CFX SUPER POWER

SKU: [protected]

1

€79.90

Subtotal

€115.80

I ordered 2 cfx750 one on September 5 2017 and a second one on September 11 2017. You guys took the payment out of my bank but I have yet to receive any product or update from you guys. I have since moved and have a new address.
757 Greenlaven st Manteca, CA 95336
Order numbers:
#EUHCFX-[protected]

#USSTORCH-[protected]

I would like to know what you are gonna do to resolve this matter? I really like your product and I have recommended you to other people.

In data 17/08/17 ho acquistato il telescopio heider x 5 con supporto per smartphone, a oggi non ho ricevuto niente e nonostante le mie ripetute email inviate non ho ricevuto nessuna risposta, ma 491, 00€ gli hanno presi, non so più come fare per avere info. Ho provato a chiamare al numero ma continua a cadere la linea,
ho chiesto anche il rimborso del pagamento ma niente aiuto!.

I, curtis mclardie sent my air bike Ali5 after having it for 3 months.
I Sent it back To: metem international, Amsterdam, Netherlands consignment number CP448655374ES on 2/07/2017 and I have never received a response or my product back. I would like the repaired product back or be fully refunded.
From: Info
Sent: 12 January 2017 16:27
To: [protected]@hotmail.co.uk
Cc: [protected]@metem.eu
Subject: your order at Metem International/ #[protected] 
 
Dear Mr McLardie,
 
Thank you for our phone conversation today.
 
According to our conversation and the e-mail correspondence that we found, the product that you received, an airwheel X3 with order number #[protected] became defect after a short period of time.
We understand that the shipping costs are an extra disappointing factor in your experience with our company. We have the following suggestion to make;
 
According to our terms and conditions, the shipping costs for such cases are covered by the customer. This policy if unfortunately non- flexible.
"Regarding the return of a product within the warranty period the customer may return the item for technical service.
Products under warranty cannot be refunded, they can only be repaired or replaced with a new item. The shipment costs for the returned product will belong to the customer and the shipment costs for the repaired/replaced item will belong to Metem."
 
However, since you are interested in replacing your Airwheel X3 with our new product Ali 5 v2, we can adjust its initial price and send you our product without any additional cost. According to our database, you were charged the amount of €459, 00. The price for the Ali5 is currently €579, 00 so the difference would be €120, 00. Our suggestion is that you send your parcel with your airwheel X3 back to us and you cover the shipping cost as our policy implies. After we receive your parcel, we can send you the airbike Ali5 v2 without charging you the difference, provided that the shipping costs will indeed exceed or be equal to it. However please keep in mind that our company carries no responsibility for duty fees or other charges that are not related to our products. 
 
If you agree so, here are some instructions for the next steps;
• You can send your parcel back to our office in Amsterdam or in Istanbul. We advise you to check first the shipping costs for each country and then inform us about where you intend to send it.
• Please send us a proof of payment of the shipping costs. It can be a simple picture. 
• Your guarantee covers you for problems related to the construction of the item and not for damages due to misusage. 
• We would like to kindly as you to return the product in its original package if possible. Please do not forget to include a short description of the problem.
 
Our addresses in Amsterdam and Istanbul
• Metem International B.V., Kabelweg 43, 1014 BA Amsterdam, The NETHERLANDS
• Metem Technology, Necatibey Cad. No: 61 Karaköy / Istanbul / Turkey 
 
 
We hope that our suggestion finds you positive. We are looking forward to hearing your decision.
 
Kind Regards,
 
Roza
 
Metem International B.V.
Kabelweg 43
1014 BA Amsterdam
The NETHERLANDS

From: [protected]@metem.eu
Sent: 06 February 2017 20:02
To: curtis mclardie
Subject: Re: [Request received] Re: your order at Metem International/ #[protected]
 
Dear Mr McLardie,

Thank you for your patience.

We are happy to inform you that we are planning the shipment of your new 
Ali5.
As we had agreed, you will not be charged any extra cost for this 
product. The only amount that you would be requested to cover is the 
shipping cost.

Our financial department needs the proof of payment of the shipping bill 
that you paid when you sent back your airwheel. Please send me attached 
requested document and our team will keep a close eye on the whole 
process until the parcel is finally delivered to you.

We thank you once more and wish you a nice evening.

Kind Regards,
Roza
 

From: hava koycu
Sent: 14 March 2017 11:23
To: [protected]@hotmail.co.uk
Cc: 'customer service'
Subject: Trackingcode of your Ali5 v2
 
Dear Mr. Mclardie,
Thank you for your kind patience.
The product has been dispatched, see below the link to track your parcel:
https://www.internationalparceltracking.com/Main.aspx#/track/CD488700862NL/ES/38400
We regret this very much and apologize for the inconvenience caused.
 
Met Vriendelijke Groeten / Yours sincerly / Saygılarımla,
 
 
     

H.Koycu
Customer service representative
 
METEM International B.V.
Kabelweg 43 - 1014 BA  Amsterdam
P: +[protected]
I: www.metem.eu

Hi,

As I do not get any response from [protected]@supertorch.com I thought that maybe you can inform/help me with the status of my order #
STORCHEN-[protected]? That I placed and paid for on October 28, 2017 8:27:42 AM CEST.

I do not get any response from [protected]@supertorch.com and I did not receive my order yet after two month.

Regards

Samuel Abraham
Sandeidgata 24
Stavanger, 4012
Norway
T: +[protected]
zigi.[protected]@online.no

I ordered the Heider agx ultra power on November 15, 2017 and I still have not received my order. I have e-mailed the company in the US and in the Netherlands several times with no response. I would like for someone to respond to my e-miles. I have ordered two other items before from this company and received my orders in a timely manner. Please send me my order.

Dear Sir / Madam,

I had ordered Heider PRO Zoom X1 Land Telescope on 04 October 2017. The order was placed online details of my order and invoice are provided below:
Invoice #[protected]
Order #ZOOMEN-[protected]
SKU [protected]

I am based in Mumbai, India and I still haven't received my order. I have sent email enquiries to [protected]@zoomtelescope.com, [protected]@zoomtelescope.com, [protected]@metem.eu and [protected]@zoomtelescope.com.

I am surprised to receive no response to my emails sent on 13th, 23rd and 25th October 2017 from any of the above-mentioned email IDs.

I will appreciate if my email is acknowledged and I am apprised of my order status at the earliest. Failing which I will have no choice but to believe that I have been cheated by your company and I shall be forced to lodge a legal complaint about this Economic Offences Wing in India and with copies marked to the High Commission of the US in India.

Hoping to receive a favourable response.

Thanks and regards,

Kedar Gore
Mumbai, India
Mobile No. +91 [protected]
Email: gore.[protected]@gmail.com

Dear METEM Team,
it's sad that you do not respond to my emails.
I withdraw from my purchase and ask you for a refund of the purchase amount.
I give you time until 15.12.2017
After that I will report to the police

Ihre Rechnung Nr. [protected]

Ihre Bestellung Nr. DEAIRB-[protected]

Artikel
Artikelnummer
Menge
Zwischensumme
Airbike Ali5 v2
[protected]
1
579, 00 €
Zwischensumme
579, 00 €
Versand & Bearbeitung
18, 92 €
Gesamtsumme
597, 92 €
RECHNUNGSADRESSE:
Helmut Pfeiffer
Hauptstraße 7
Oberroth, Bayern, 89294
Deutschland
T: [protected]

VERSANDART:
Versandkosten

ZAHLUNGSART:
Mastercard

Su pedido #MTMEUES-[protected] (realizado el 25 de agosto de 2017 21:24:52 BST)
Artículo Sku (número de referencia) Cantidad Total
Heider PRO5 PMR Radio

Número de referencia: 10

Colores - Antena
Negro - Corta Antena
6 663, 00 €
Total 663, 00 €
Manipulación y expedición 0, 00 €
Suma total 663, 00 €

Pedi estos artículos el 25 de agosto de este año y aun no los he recibido, solo un e mail enviado en septiembre hablando de la tardanza que estaba teniendo y después de enviarles mas de 3 e mail aun no han contestado. Necesito que esto se me envíe ya, sin esperar mas o que devuelvan el dinero de este pago que ya esta hecho

L'ordine #MTMEUEN-[protected] del 21/09/2017 relativo alla merce in oggetto é stato regolarmente recepito e fatturato con [protected] contestualmente all'incasso del controvalore di € 325, 60.
La spedizione doveva avvenire entro tre giorni dall'ordine.
Ad un primo sollecito (merce necessaria per escursioni in Giappone e Sud Corea al 04/11/2017) Metem si é scusata rinviando la spedizione al 15 e 25/10/2017 e promettendo pure un piccolo omaggio.
La spedizione non é mai avvenuta nonostante i due solleciti successivi inviati via e-mail sia alla sede USA che a quella europea. La posta inviata non é più stata aperta.
Ho sollecitato la spedizione entro il 15/12/2017 oppure l'accredito del versamento effettuato indicando le coordinate bancarie del mio conto.
Nel caso in cui non ci sia risposta come mi devo comportare ?
Grazie e cordiali saluti
Stefano Nicoli

Here is my order, I have never got delivery! Please solve this asap!

THANK YOU FOR YOUR ORDER FROM METEM INTERNATIONAL BV.

Order Questions?
Call Us: +31 (0)20.303.34.66
Email: [protected]@airbike.com

Your Invoice #[protected]

Order #EUAIRB-[protected]

Item Sku Qty Subtotal
Airbike Ali5 v2 [protected] 1 €579.00
Subtotal €579.00
Shipping & Handling €0.00
Grand Total €579.00
BILL TO:
Vesa Vähämaa
Tontunmäentie 44 F
Espoo, Uusimaa, 02200
Finland
T: +[protected]

SHIP TO:
Vesa Vähämaa
Tontunmäentie 44 F
Espoo, Uusimaa, 02200
Finland
T: +[protected]

SHIPPING METHOD:
Shipping Cost

PAYMENT METHOD:
Visa

I have placed an order for an airbike mx5 since september 16 2017.
Delivery which was supposed to be within 15 days, but it has been postponed eversince, and all replies keep on repeating apologies and saying that shipment will be done soon.
I tried to cancel the order and claimed for refund, but again, the reponse came that my request has been put in the system, and I will get more info as soon as finalised... still nothing.
Always same person in the name of durdane ahmet answering my calls and telling me to call again or send a email.
Emails addressed to [protected]@airbike.com are being answered by a so called gulsah goker, and always repeating same message apologizing for the delay and confirming that delivery have started.

2 months have passed since my purchase, and still nothing. they even disconnect my phonecall immediately after answering.

This is obviously a fake company performing fraud and they should be stopped by anyone

Emails the have are like:
'metem international' ; '[protected]@metemteknoloji.com'; '[protected]@meteminternational.com'; '[protected]@metem. eu'; '[protected]@airbike.com'; '[protected]@airbike.com'; '[protected]@airbike.com'; 'airbike' ; '[protected]@metemteknoloji.com'; '[protected]@metemteknoloji.com'; 'dürdane ahmet' ; '[protected]@metemteknoloji.com'
But all are attended by one person only apparently

anyone please sugest what should be made against this fraud business!

thanks
maher idriss