Metem Technology
Reviews and Complaints

Dear Sir or Madan,

I've been waiting 83 days for a full refund amount 459 €.
Order number : FRHTLSC-[protected]
Invoice : [protected]

I returned the PRO ZOOM X5 on 15 May 2017. You've received it in very good condition and you sent me a message on 30 May 2017 in which you tell that the full refund will be made within 21 days following the date of 30 May.

My question is : WHERE IS MY REFUND ?

Second question is : Should i get a lawyer to obtain satisfaction ?

Thanks for your response.

My name in vitaly vereshchagin (Mail [protected]@mail. Ru).
In january 2017 I have paid for heider pro zoom x1 land telescope:
Invoice #[protected]
Order #zoomen-[protected]

Until now I didn't get my telescope or my money back.
I've got a lot of promises to deliver "as soon as possible", but have got nothing until now. Finally they told me "we are not able to deliver", it's too complicated.

More than 1 month ago after i've published this story on instagram i've got confirmation from mariette (Metem customer service representative) that they will give me money back.
But I have got nothing until now - there's no replies on my mails.

Dear sir/madam,
I've ordered online the product # mtmeuen-[protected] & invoice #[protected] heider cf1 super power & heider hb1 anti-glare glasses on 13 july 2017 and i've expected to be delivered in 3 business days according to your website,
I still have not received anything. I have sent many emails asking where my order is and they keep telling me it is to be dispatched in 10-to 15 days time.
I have written numerous emails to metem asking for the money to be refunded or for them to dispatch the product.
Please help to solve this issue

My Order No. #HTLSCEN-[protected] (URGENT) WHEN CAN I RECEIVED HEIDER TA01 ?
keep sending them emails and the always saying sorry for the delay we are gonna send in 7 or 10 days..
ADSON

Dear Sir,

We are deeply sorry for the inconvenience. Due to high demand for the product, we haven’t been able to dispatch it on time. We are planning to send it as soon as possible, in no more than 10 days. Thank you for your patience. If you'd like more information please keep in mind that you can always contact us. We are always happy to hear from you!

Best Regards,

If you require any further information, please feel free to contact us.

D.O
Customer service representative

METEM International B.V.
Kabelweg 43 - 1014 BA Amsterdam
P: +[protected]
I: www.metem.eu

Dear sir,

Thank you for contacting us. We apologize for the delay in delivery. The shipment of your parcel is processed and the next step is sending the product to all destinations, including yours in 10 days. We thank you for your patience and we hope you will understand and consider the benefits that our new product will have in your life., For further information, please feel free to contact us at any time. We are always looking forward to hearing from you!

Regards,

If you require any further information, please feel free to contact us.

Kind regards/Cordialement/Atentamente/Freundliche Grüßen.

Orlando
Customer service representative

METEM International B.V.
Kabelweg 43 - 1014 BA Amsterdam
P: +[protected]
I: www.metem.eu

Dear Sir/Madam,

I've ordered online the product #LANDEN-[protected] on 15th oh July and I've expected to be delivered in 3 business days according to your website.
On the 21st of July I've contacted the costumer service and inquired the whereabouts of the product.
Mariette the customer service adviser told me that the product can not be delivered in time before my holiday departure on the 24th of July, so I've cancelled the order .
I'm still waiting for my refund, I've tried to call you but the number +[protected] is not in use anymore.

Regards,
Romeo Juncu

I already order the product still not receive yet? And the line can't be contact why? I want my refund. I bee waiting 4 weeks. After 10 days I gave them a call they said they need 10 days more to arrived after 10 days they said they need more 7 days but now I gave call the line can't be contacted? Why? This is really not responsible and honardable as a business. How can be trust do Million people.

I ordered and paid for with Master Card, $89.90 on June 02, 2017. i still have not received anything. i have sent 2 emails asking where my order is and they keep telling me it is to be dispatched in 2 weeks time. they are not even replying to my latest emails. i can't get into "My Account" as it tells me it is the wrong password. when i ask to reset it. i don't get a email reply.

After 3 months waiting for my product I have decided to cancel my order. It's more than a month now. I have contacted a lawyer and he told me to send a letter with a receipt. After I will be inform of the reception, they have 10 days to pay. If not, I will have to contact a mediator to make them pay. If they did not agree I have to sue them. Thankfully it will be free and they will have to pay for all my expenses since them (new bike, subway, time used to sue them)

On the 8th February 2016, I ordered and paid for a Bresser Pirsch 25-75x100 spotting scope from Metem International. I paid for this on my MasterCard. The cost was approximately 400 Euros.

On the 3rd March, Metem advised that they could not provide the product and offered to supply me with an alternate scope of similar quality. This was the Heider PRO ZOOM X5 scope. They indicated that they would supply it within 1 month of their email of 3rd March. I questioned delivery on the 29th March and they said they would supply by end of April. I followed up again on 5th May and they replied that they were out of stock with no estimate of delivery date.

I followed up again on 17th July and received no reply. I followed up again on 20th July and received no reply.

On the 30th of July, I requested they they dispatch the order immediately or credit my MasterCard accordingly.

I have repeatedly tried to contact their office by phone with no success.

On the 30th July, I requested that Metem dispatch the order immediately or credit my MasterCard accordingly.

Since that date, I have written numerous emails to Metem asking for the money to be refunded or for them to dispatch the product.

It is now the 22nd April, 2017. This is approximately 14 months from the date at which Metem took my money. Metem has clearly no intention of delivering this product or refunding my money. Quite simply they have stolen my money and I have little hope of getting the money back.

Whilst I have given up hope that the money will be refunded, I would like this note to serve as a warning to any other potential customers.

I have bought 2 telescopes and 2 phone adapters as a package. I didn't received them in due time, I informed the company that I don't need the products anymore due to the fact I will not be at the address. Such a shame company, I didn't received the products, I called them every day. I don't need anymore their products. They are not returning the money.
Please help !

Thank you,
Florin Avram

[protected]@yahoo.com
Mobile :+[protected]

unbelievable company..such a shame..you can see what kind of tactics they have..
Miss Roza is the best living example..you can check time..today is 20.02.2017
No one response after my several e-mails..it past over a week..this company is unbiliviable..This is last warning..tomorrow I will contact all local newspapper to inform about my experience with this company

Same problem same company same fraudsters! I bought heider cb1 super power 13.12.2016 with subtotal 74, 50euros from my mastercredit card.. Invoice#[protected]. If anyone need proof I will send it, all mails and invoice proof. After three weeks I was contacted, mailing, calling and no one answer.. I was so upset and start to write my complaints on their advertising pages such as facebook, twitter.. After that they gave me an answer that my item should be submitted/shipped by the end of january.. It past january and I asked for a refund and they said "your request (1875) has been received and is being reviewed by our support staff" will they refund my money in 2018? I will contact all news paper in amsterdam and i'll make sure everyone to know about fraudsters.. Impossible company, such unprofessional..

Hi I bought a telescope on line on 17/12/16 for eur 144, using my visa card. My order #eustorch-[protected]. The product is not delivered & vendor cannot be contacted by email or phone. Company's details: metem international b. V. Kabelweg 43 1014 ba amsterdam, netherlands, +[protected] web sites: supertorch.com, metem. Eu does this company exists? How I can refund my money?

I haven't received the package yet, no tracking information is been provided and there's no way to do that in your site. I tried to contact customer service by phone and emails and neither of both received answer. The only response i've received is via facebook messenger but they do not answer since the last week when they promised to ship my order last week. Please do not waste your money and time buying here!

Ordered the above product 8th of jaunary 2017.

Metem international gave me excuses and said that the product will be shipped within 3 days.

That was last week ago and still as of today. i did not received any confirmation that the product i ordered is shipped and still no tracking number to monitor shipment.

Please find below from metem international

\
From: metem international
Sent: tuesday, january 10, 2017 6:33:04 pm
To: capt. jason oclares
Subject: re: fwd: metem international bv: invoice # [protected] for order # pmrneten-[protected]

Dear customer,

Your order has been received.
You have not been notified due to a systematic error.
This weekday product will be delivered and the tracking number will be
Shared.

Feel free to contact us.

---
Best regards

Customer service
Metem international

Metem international llc
50 harrison street ph401
Hoboken nj 07030
Tel: +[protected]
E-mail: [protected]@metem.eu
\

On the 19th of januari 2017 I ordered and payed two products from Metem International B.V.

CFX Superzaklamp ; 1 x Heider AGX Superzaklamp ; amount 204.80 (EUR)

I already sent 3 emails and asked when to recieve my order, my products.
No one is answering nobody is picking up the phone at the support desk.

What can I do to make them answer to my requests?

Marcel Heemels

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

If you look up just their phone number for u. S. [protected] you will see numerous businesses listed. Websites all have same pics, building for nj location is not what is there physically. Definaltey scammers... Above is link for any complaints. Here are some websites:
http://www.airwheel.com/contact
http://www.supertorch.com/contact
http://www.zoomtelescope.com/contact?___store=zoomtelescopecom_francais&___from_store=zoomtelescopecom_english
https://www.heidercfx.com/contact
http://us.heiderscope.com/contact
http://www.elfeneri.com.tr/contact
https://www.lostfinder.net/contact

I bought a zoom x1 telescope since december 12th, 2016 (A month ago) and I haven't received the package yet, no tracking information is been provided and there's no way to do that in your site. I tried to contact customer service by phone and emails and neither of both received answer. The only response i've received is via facebook messenger but they do not answer since the last week when they promised to ship my order last week. Please do not waste your money and time buying here!

Hasn't been received despite the amount of $164.90 US dollars coming out of my account on the 28th Dec 16. Seeing others with the same problems it's pretty clear this Company is a scam. They need to send me the goods immediately or refund the amount paid for. I'm not going to type all my details here. The date the amount was extracted from my account and the location listed below should be a clear indicator who I am and where they should deliver the goods.

I have ordered and paid for the pro x1 in October 26th 2016. the item has never been dispatched. I tried to contact by email, facebook, twitter with the same result, promise after promise but never a dispatch. here is some classic:
at the beginning of Jan:
"Hello Mr. Gyuri, Please accept our sincere apologies for the delay. Due to customs and transportation problems we experienced because of Christmas holiday further we will dispatch your product begining of the january. If you have any questions please do not hesitate to contact us. Have a great week! "

few days later:

"Mr. Gyuri, Please accept our sincere apologies for the delay. We will dispatch your product until end of the week. We would like to compansate this delay with a gift. If you have any questions please do not hesitate to contact us."

weekend gone and asked for refund :

"Hello Mr. Gyuri, we have forwarded your refund request to the related department. We will inform you regarding your refund as soon as possible. Please do not hesitate to contact us again for further information. Thank you and have a great day!"

"Mr. Gyuri, we have a "refund pending list". We will inform you about your refund as soon as possible. (hopefully in 1 week)"

and surprisingly a few days after:

"Mr. Gyuri, we will dispatch your product end of the week and share your tracking numver when we shipped your items"

complete lies it seems to me, no tracking number no item, no money be very careful with them.

Nov.29, 2016 @ 8:38:00 CET I made an order for a Heider Pro Zoom X1 Land Telescope for a price of $129.90 and a Heider TA01 Universal Metal Land Telescope Camera Adapter for a price of $44.00. A total of $173.90 was taken out of my checking acc. on the same date. ( Withdrawal Signature base/Met emUS +[protected] NJ Date 11/29/16). When trying to call them I was told there was no one available. When trying to email them I was told I did not have authorization to use the email address. Would like the product delivered or the $173.90 back in my account. Any response would be appreciated. Thank You. Richard Horsman paparh14#yahoo.com ( Order # USZOOM-[protected]) was the one in from me.