Alcatel
Reviews and Complaints

Good morning my name is zuleigah isaacs email address [protected]@gmail.com I purchased a Alcatel1T73G tablet at Pnp Victoria road Grassy Park South Africa on 30.06.23 I used it for 2 days and found that the quality is not up to standard the tablet is slow when I watch an episode of a series the people are moving in slow motion and takes a while for them to come normal the scanner to scan for wifi is not working and there is no network for the whole day I asked pnp for my money back but they refuse to give it so want to know how can you people help me

This is a complaint regarding my Alcatel 1c mobile phone I have an issue with it shutting down for no reason then when it's turned back on all the screen says is enjoy now I thought it was a fault on this particular phone so I went out and bought another it was fine for a few months then exactly the same thing happened intact it has also happened to my husband's phone making 3 phones with the same problem I don't see why I should have to reboot it every time it happens definitely won't be buying anymore of these phones they are awful never known anything like it any help appreciated

Have purchased 2 of these phones in the last month.

Each cost about 100 dollars each.

The dealer has refused to help with this issue. Making or receiving calls on this device is not reliable.

My daughter ether cannot get a call or if she makes a call to me my phone rings but the call is dropped and I cannot connect.

This is a constant.

Can you help with this?

The Alcatel phone is very UNuser friendly. You have to keep backing out to get out of a screen instead of just closing the phone. then you have a permanent message on your phone when you look at your messages which when you call to just get that off they have to get all your information which they don't need. which makes very rude customer service who don't want to be there on Saturday and hang up on you and call you "hon". Oh by the way don't ask for a manager to call you back if you have a problem they won't. DON'T BUY THIS PHONE

i had purchased a alcatel flip phone from verizon after about 2 months i believe the outside screen went blank meaning you couldnt see the time or date low and behold they sent me a replacement phone which a used phone after arguing back and forth with them they were caught in a lie as they said i would get a brand new phone which i was proven right by the adio that was pulled proving my case...well very shortly after that the new phone i had gotten broke also seems the hinge for now apparent reason cracked...so i contacted the company again and they said even though it was still under warantee they would not do one thing for me...so i had it held together with duck tape and now the whole hidge broke into...i had a friend who had the same phone which i saw had the same cracked hinge also it seems the hinge is so flimsy it just ckacks on its own im a 63 yr old man and im very careful how i used my phone and now i have no choice but to try to buy another phone on my limited income im so upset...PLEASE PLEASE HELP ME IN THIS MATTER! my name is Wesley r Brady Jr. 314 newlondon rd. colchester ct 06415

i bought an alcatel 1c phone from argos. there was no user manual. i was told that all phones are the same and anyone can use them. so they dont need a manual, i am completely stumped i am 76 years old and never had a mobile phone. so how do i use it. without the manual. or were can i get one. i have tried to download one . but i will have to pay for it, also its about 50/60 pages. looks like i will have to take it back to argos

I have recently bought the above phone and since having it Iv had nothing but trouble it doesn't hold charge then it stops charging, I am very disappointed as Iv always got my mum Alcatel but this time purchasing one Iv had so much trouble with it that it has put me off ever getting another. My mum is disabled an needed something reliable which has always been the case with Alcatel but definitely not this time. I purchased this phone less than a week ago

I bought a phone from my local shop from a bad company called alcatel. It was full of lag and the customer services never helped me I broke the screen by putting it on the floor but I stood on it but it was completely broken. So I phoned up alcatel to fix the phone for me they wanted to send it by post to me I removed the memory card from it. Then after 2 months, there was no reply. I messaged them everywhere but there was no reply. So alcatel is full of garbage they won't be fixed they'll just be big huge scumbags. They are too bad to even be a company so they should go bankrupt because all these complaints that people are sending in are steps to bankruptcy.

Alcatel is war! They're terrible is there anything this stupid thing can do!

I bought this "smartphone" without ever knowing it was from ALCALTEL on which I had VERY negative experiences with both with their faulty products and customer service in the past. The problem being that this device NEVER indicates that its manufactured by such company to begin with, as if Alcaltel knows by now about their infamous reputation when it comes to such devices.

Couple positives about it being its 16 GB internal memory and big, shiny screen, which is quite gratuitous. That would be the sole two positives I ever would type about such device. Even with such expansive memory it comes bloated with app games I could care less about along with other bloatware which clutters space within it. With all this it amazes me that Alcatel doesn't bother to add the BASICS into it such as a Gallery and Calculator apps. What's the deal? Why have nonsense that does little to make this phone practical and scrap apps which every phone should be built with?

Now into the meat of the problem. While the screen is big and quite vibrant, it does little in terms of functionality, at times I have to tap several times on it to either type or interact with an app. This would not come as a surprise as Alcaltel is notorious with such faulty screens and seems this is a problem which they will NEVER fix no matter what.

One thing which this phone makes me highly upset above all else is the fact that it messes with any SD Card I ever mount in it, corrupting files and at times not bothering displaying any files within it when using this device. I also had many problems in having any files I download to display on my Desktop PC whenever I plugged this thing to transfer said files, having to remove the SD Card to do such things instead.

All of these problems within the first 10 days that I had purchased and activated this phone. It is quite cheap, 40 dollars retail priced, but you know how the saying goes, "you get what you paid for."

Quite frankly I will not waste a single cent on another device of this brand much less anything that Alcaltel makes if I find out about it. You would be wise to get anything else even when you have to pay a bit more than this.

All Alcatel phones suck they always discharge fast they lag, overheat, freeze, don't charge when hot and its always clicking what I don't want it too my question is why are you still making phone please stop making phones and start making hammers or something harder to [censored] up maybe even potting soil if you had any care for your customers you would always take the bad phones off the market but they are still being sold as my Alcatel verso gets so hot I could fry eggs on it no problem you guys made a better hot plate then a phone

We bought the new phone from Carphone Warehouse a couple of months ago. the phone has however a faulty battery. It does not charge at all. Once connected to a charger it displays the faulty battery alert (see picture). We went to the seller to claim the repair, and they only checked how is this responding to another charger. The issue was the same, so they told us to contact Alcatel directly, because they are unable to help us. We have been trying to get in touch with Alcatel since last week with no luck. Nobody has replied to any online form, phone message nor e-mails and we are now left with no working phone, no money for the new one.
We find this practice extremely unfair. We were sold the faulty phone and there is no one who can help to resolve it. We try here by submitting the formal complaint and we claim the full refund and compensation for entire hassle we have experienced and for our time to get it resolved and extremely unprofessional service we experienced. Contact us on: [protected]@yahoo.co.uk

I am going to start boycotting Alcatel and any product they sell from this point on. Every single one of their phones are garbage. Even when their current line have better looking screens, they still suffer from glitches that makes it difficult to tap into them. This along with MANY other problems such as lag and unresponsiveness makes their phones very difficult to even use for a phone call. The last phone I got from their line was an Alcatel 7, which has a big screen and big internal memory but suffers from the *same* problems every single phone they make do. The phone died out just a MONTH after purchase and I tried to call for manufacturer's warranty and they would only try to fix that thing if I *paid* for shipping instead of just sending a label like they used to to get it to fedex or ups and send it their way for free. This is nonsense. I don't need to pay them anything when t heir products are garbage and break down moments after being bought. I am fed up with this cheap company and I will NEVER buy anything from their brand EVER again.

From the very first day I bought this phone, from a store in brand new condition I have hated. The key pad stops working and my phone freezes when typing and I have to turn the phone off and on sometimes twice and put my pin in for it to begin typing again. When I watch videos on chrome or scroll down a page chrome crashes and my internet is 100% working and fast. It is far to slow and the phone freezes so much so I'm constantly turning my phone off and on. Web pages, opening apps, and typing is extremely laggy and the back button on the left keeps getting pressed although I swear I'm not even touching it and it's the same with the keypad. Overall this phone makes me very very highly angry when I experience these issues and it's been like this since I first bought it brand new. I am unsatisfied and angry on purchase and did it even get tested before releasing it because a brand new phone shouldn't be this slow, laggy, and press buttons on its own. Wish I had known it was going to be like this before purchase

Now I know that buying a cheap phone you get what you pay for.. Fair to say yeah? Well this x1 cost me 120$ I've had it a few wks.. I'm pretty irate at this point in time! Seeings I couldnt find a way to directly bloody contact alcatel I am going to start a petition in action to stop these phones being made! My father has just passed over 10 hrs ago! Im so [censored]ing irate! as I tried to [censored]ing book a flight to be there with him as he slipped away from us.. This morning.. I go to book an emergency flight to be with dad.. One seat left thank god yes.. I would be there in time to be with dad and say goodbye.. I needed that flight pronto! I get to the checkout after numerous set backs because of the alcatel 1x its the worst phone ever to be put on the market! it kept going back to pages id already filled out!? because it can! then finally I get there to pay amd this flippin phone decides that its gonna screen freeze on me nooooo! Not this time please phone noooo.. Sure enough I had to restart this frikn [censored] phone! I got back into the jetstar page and the flight had gone! im not flippin happen my father died 😔😔😡😠😤😤 I could've been there in plenty of time but your [censored]ing phone denied me of that right! I should [censored]ing sue you [censored]! im not happy and it wont be the last [censored]ing word about it either! trust me.😡😠😡😠

I have only had this Phone less then one year and it is already malfunctioning. The phone turns off and on non-stop. I cannot even make a phone call without it turning itself off. Atcatel phones appear to be reasonably priced but after having to keep buying due to malfunctions it gets too expensive. This one is my second one the last one had a malfunctioning plug in port for charging phone. I just bought a new phone card for $35.00 plus fees and can't make a phone call! To buy a new battery with a 50/50 chance to fix it is $40.00! I have read that this problem of turning on and off non-stop is common! I did nothing to cause the malfuntion so I would think a new working phone replacement would be fair.

Today I called alcatel to let them know that for the last couple days this device has given me a headache due to overheating it also freezes up and will not connect to any wi-fi I did not receive any help but extra stress also I did not receive an offer for a new device but for them to send me back my old one once they look at it I no longer trust this device I need a new phone I also want compensation for the last couple days that i've had a headache due to this overheating and that I had to call customer service and not get any help at all and was on the phone for over 45 minutes I have always been a loyal alcatel customer but after this experience I will no longer purchase alcatel products

Omfg. I have never had such a stupid phone or this case phones. I never in my life had these things happen with any Apple iPhone or Apple product but when my blue tongue needed a vet I sold all of them bought your phone and well. I have people who need to contact me not being able to, and I was not able to do or get done what was needed to keep myself homed. I 3 different types and we'll

They are all rubbish, useless and I would never recommend that you buy a Alcatel to anyone

The alcatel device that I brought on contract had ms been in and out or repair center for more than 5 times.. The repair center is unable to locate the fault of that device and there is no positive feedback to resolve the matter. I am currently paying for the product that I do not receive benefit for.. That is fruitless expenditures that I am encountering.

I have two here that won't even connect to my modem. Both are just sitting here since around 7 PM and here it us 10:30 now. I've rebooted the modem a couple times and same with each phone.

I have had phones take about 45 minutes to finally connect in the past bit this is hours of eating now. I'm in a year old ZTE right now and until recently never had a problem with it. It cost the same price.

Here I have two identical Alcatel phones and neither of them work out of the box.

I guess this was a mistake!