Vodacom
Reviews and Complaints

I keep getting "private number" phone calls. Vodacom just said I could not answer them but I need to be able to do so as Telkom is battling to contact me to do my land line installation. How can I either return a call or open the call? Your customer care did not help me at all when I rang just said I cannot! What kind of help is that? Surely they should have tried to help me resolve m problem or send me an email telling me how to go about it? I have been with Vodacom since 2008 I do not know why i have stuck to them with such bad service.

On 4th October I phoned Vodacom Fibre contact centre to inform them of my relocation, what my options are and ect.
The call Centre lady advised me that they will be able to relocate our Vodacom Fibre lines to the new address through Frogfoot - SO18004-018907 because Frogfoot have coverage and Vodacom not.
Lady I spoke to was Noku and Thecko - indicated the process can take anything from 2 -3 weeks to be processed, which was perfect because I only relocated on the 27th October, so close to that time my Fibre will be ready and running at my new place.
I also received a Vodacom Service request update email on 04/10/2018 indicating the relocation and my SR number - SO I have proof this was requested on 4 Oct 2018

10 days later
18 Oct 2018 I received a email from Lebogang Mahlangu (FTTX) with my SR181001-018891 number with the Frogfoot packages available to us, to do the request for a quote and process the relocation
NOTE: In that email Lebogang clearly indicated that the new order will include a Interim LTE which will be free for the first month until my fibre lines is connected and active
Again received an Vodacom Service request update email with my SO181004-018907 nr to update me on the progress of my relocation status.
19 Oct 2018 I replied to the email from Lebogang:
Indicating the package that we want from Frogfoot -20/10 Mbps for R705.13 Uncapped
In that same email I asked him to explain to me how the cost and debit order will work going forward between the Fibre and the LTE and the relocation
19 Oct 2018 -Lebogang replied to my email:
"Vodacom debits in areas and collects in advance. You have already paid for October 018 subscription and I have suspended the account until the Fibre is installed and active at the new address. This means that you will only be debit in December for November at a pro-rata (depending on when you are activated) and also be debited December for December"

So - This means our account should have been suspended from 1 Nov 2018 (because on 1 Oct we paid per debit order for the month of Oct) and UNTIL the fibre is active NO debit order should be deducted from my bank account ---YET on 1 Nov Vodacom deducted the full amount from my bank account R999 and until today the debit order is not refunded yet. So Vodacom took R999 from my bank account after clearly indicating on email that NO deduction will be made, and I have no LTE router or Fibre to use or show for it?
22 Oct 2018 -Received an email from Vodacom for the LTE Router
SO181022-512180, Quotation was attached for approval .

24 Oct 2018 Lebogang send me an electronic quote to approve for the LTE Router to use until the Fibre is installed:
"The 1st month is free and there after you will pay R599 untill installation is complete. Once Fibre is installed and active, the LTE portion is cancelled. At NO point will you have to pay for both Fibre and LTE. You are only paying for the one you use."
24 Oct 2018 - With this feedback, I approved the electronic quote from Vodacom as requested by Lebogang.
24 Oct 2018 -Vodacom email send to me:
SO181022-512180 Vodacom Fibre Confirmation Letter
On that confirmation letter my correct relocating address is on (1 Maronella Villas)
Solutions ID: 2-[protected]
Email received afterwards indicating the Status changed to "OPEN"
26 Oct 2018 I emailed Lebogang informing him that we are moving out over the weekend, I wanted to confirm with him if there was anything else except for the routers I should unplug or take with me just to ensure I have everything needed.
26 Oct 2018 Lebogang replied back - "Please move with your router only, the ONT box stays behind at the unit. The LTE Router will be delivered by RAM. The box will comes with a router, sim card and dongle. You will insert the sim into the dongle and into the router. Your new SO is SO181200-512180, please use the SO number to check how far RAM is with the router delivery.

1 Nov 2018 I send an email to Lebogang
R1388.35 (R999 is for Fibre, balance is my cellphone contract) was deducted from my account on 1 Nov 2018 after you clearly indicated to me that NO deduction will be made for the Fibre portion until the Fibre is installed. YET Vodacom deducted the R999 Fibre amount from my account.
LTE is not delivered yet, I phoned RAM and they have NO record of the package or the SO number.
5 Nov 2018 I send another email to Lebogang
1. Do you have any feedback on my email send 1 Nov regarding the debit order
2. LTE Router, where is it, when can I expect it?
I also explained to him the importance of the LTE Router / Fibre relocation (hence the reason why I logged the request in beginning of October so that we have enough time for the relocation) I work from home and I need Internet to be able to run my business.
6 Nov - I send another follow up to Lebogang regarding my emails send on 5th and 6th November

7 Nov 2018 - I phoned Lebogang to ask what the hell is going on, and why is he not answering any of my emails. He told me to phone the Vodacom call centre for answers, he is unable to assist me with answers.

Wow---after a month of constant communication, Lebogang is unable to assist me with basic customer care service?
So I phoned the customer care centre and the following came to my attention:

This was the email I wrote after my call (almost 57min) with the customer centre

To:, "Mahlangu, Lebogang (FTTX), Vodacom South Africa (External)"
Cc:
Bcc:
Date: Wed, 7 Nov 2018 11:00:47 +0200
Subject: SR18104-018891 -relocating of Fibre Lines
Good day Vodacom and Lebogang

I am so angry and fed up with Vodacom, I am speechless.

Lebogang, I have been communicating with you for the past 3 weeks regarding my relocation of Fibre lines, LTE Router intrim and today when I phoned you, you told me to phone the fibre service department to follow up,

Firstly, I would like to thank the Service Centre operator -Sibusiso - for your friendly service, really much appreciated, you kept it cool while I was so frustrated with the Vodacom service, and you were extremely helpful and friendly - Thank you for that,

Lebogang, I had to find out today that not only is the address incorrect for the fibre installation, all my contact details including my email address was incorrect AND the request for the LTE was never even placed from your side. This is ridiculous.

Service Centre -Vodacom & Lebogang

AI even received the Fibre confirmation Letter with the correct address, how can the system have all the information wrong now?

I am disguisted with the service, and even more that Vodacom is deducting the money from my bank account but we have NO internet. Seems like Vodacom can get everything wrong, except for the bank account number to take money.

I need answers TODAY. I want to know when the Fibre will be installed, and when the billing department will correct the deduction that was made from my account on 1 Nov 2018.

If I don`t get any answers today, I will cancel the fibre re-location and my contract with Vodacom, (and the balance will not be deducted from my account, because the problem is not on my side, it is on Vodacom`s side) This by far have been the worse service I ever received from Vodacom, or from any service provider.

Again - Thank you Sibusiso at the call centre for all your help this morning, you are one of the few people that still know how important CUSTOMER SERVICE is.

Lebogang I need answers today, or my contract will be cancelled today.

Regards

As you can see: After my phone call to Vodacom Customer centre it was as if the communication and information between myself and Lebogang for the past month did not exist?

Everything was wrong, nothing was ordered, no Fibre relocation was established -NOTHING was done - ALL THIS ONE MONTH LATER, by not only receiving emails from Lebogang but ALSO the electronic emails from VODACOM?
So AGAIN after my call I received the email
Email received from Vodacom SR181107-077142 and abstract nr SR18104-018891 - Fibre request have been logged with Customer care

On Monday the 12th November I was fed up, I called the Vodacom call centre again, firstly asking on what the status is on my SR - not only was the two different SR numbers both "OPEN" and loaded (that actually duplicated the whole thing) nobody was able to assist me, not even a Supervisor? I requested that the service contract with Vodacom should be cancelled immediately, I will not be held responsible for any cost involved for the remaining of the Fibre contract because I am not at fault here- VODACOM AND LEBOGANG is the problem. And I requested that someone must send me a confirmation email to confirm the cancellation of the Vodacom Fibre contract as well as the cost that will not be on my account and that NO firther deductions will be made from my account.
AGAIN I received an Vodacom email stating my SR181107-077142 status have been chanhed to "OPEN"
The call centre confirmed that "Janine"from the Admin team will give me a call to confirm, I even triple checked that my correct cellphone nr is loaded so that I can receive the call.

14 Nov - Now my blood is boiling - No one has phoned me yet, no email have been send to me confirming the cancelation and confirming the cost that will not be on my account.
I phoned the call centre AGAIN - Same story all over again, no one are able to assist, the cancellation request was not even loaded on the system and AGAIN someone from the Admin team will phone me back by 16:00 today with feedback.
15 Nov - STILL no phone call, no email, NOTHING!
I received a email from Vodacom welcoming me to Broadband Connect Wireless Lite SO181022-512180 on my NAME. I immediately phoned the call centre because I did not request or order this. The call centre could not even retrieve the SO number on the system and had no idea what I was talking about.
On that same call I followed up on the progress of my current problem, and Vodacom guess what…..STILL NOTHING HAPPENED. This is a freaking joke, a clown show, but you are playing with my money and my life. I have to rent office space at R5000 for the month just to be able to work and have internet because you are useless and pathetic.

Now I want to know what is going to happen?
1. I need a proof of cancellation for my Vodacom Fibre contract
2. I need proof that the debit order is cancelled and that NO fibre fees will be deducted from my account ever again
3. When will the R999 deduction of 1 Nov 2018 be reversed and refunded back to me?
4. I need a letter confirming that I will not be held liable for any cost involved for cancelling the contract before the expiring date because this was done due to BAD Vodacom service, unprofessional VODACOM service and incompetent staff and service. This was not negligence from my side.

I would like to bring to your attention a very urgent and concerning matter regarding my Vodacom account.

I took out a data contract with Vodacom in November 2016 for the value of ZAR76.00 only. This amount gets deducted off my account every month for my data.

Cell Phone number : [protected]
ID NUMBER : [protected]

Yesterday (01OCT2018) I received an SMS from Vodacom stating that an amount of ZAR1955.84 was deducted from my account. I immediately called Vodacom to query the SMS.
I spoke to a lady in your call centre named Tebogo, who informed me that on the 26th of AUG 2018 and upgrade was made on my account. This infuriated me because I have not done any upgrades on my account and this definitely was not an upgrade authorised by me to be done.
Tebogo advised that the upgrade was done at the Vodacom shop in Pretoria, one which I have never been to or know the location of!

Attached is a copy of the affidavit from the police stating that I did not do this upgrade on my account!
Also I have attached a copy of my ID for your reference as Instructed by Tebogo.

I am highly upset and need this matter resolved and my money reversed ASAP!

I expect feedback on this matter by tomorrow afternoon on what your are doing going forward to resolve this matter and ensure my account is back to normal and SECURE!

I have no option but to take this matter forward with my lawyers.

This email was send on the 02 October 2018 but no one called me and update me regarding this issue.

Very Upset Client.

regards

Edith Busisiwe Mkhonza

[protected]

Good Day
I apply for porting of Telkom lines in September.
On the 7 of November, Vodacom port the lines ( according to Telkom)
without informing me, and from that day my bussiness, has no telephone service.
I contact 082 1904, few times without any assistance.

When are you going to fix the problem
Right now I am listening to your call centre music, waiting for somebody to respind to my queries.

Thank you
Janusz J Boryna
[protected]

We applied for a uncapped fibre line 20/2 Mbp/s line on promotion for R860 per month on a month-to-month contract not having to pay any installation fees to Vumatel. 
Vumatel installed the line to our house on 26 October 2018 and we are still waiting for Vodacom to finish this process. I contacted Vodacom ********** on FOUR occasions all telling me they will get back to me (LATEST1-3 WORKING DAYS) about when the installation will continue as it is (12 WORKING DAYS) 17 days after Vumatel has been there. I am still awaiting feedback from 4 people and STILL HAVE NO ANSWER. When contacting the vodacom fibre department today 13 Nov 2018, I asked to speak to a manager and I am told she is on lunch. Is there only ONE manager? 4 Times I am told the call will be escalated and nothing is happening. 
Secondly, I logged in on Vodacom site to track my order and found out that the amount indicated is R 1459.01 and not the promotional price of R 860 ... can you please explain this.

I am very dissapointed with the service I am getting. 

Not to mention Lebo from CreativeCouncel working on behalf of Vodacom selling Fibre to customers. He just ignores a persons e-mails/sms and calls when you want to contact him after the contract has been signed. 

On the 2nd Of November, VODACOM DECIDED to change my one contract to a pre-paid.
I HAVE NOT ASKED FOR THIS NOR DID I AUTHORIZED THIS.
I am still waiting for proof from VODACOM who did this!
But that "person" is "dead" - nobody wants to own up!
a week later the contract was re-instate. After I had to phone and complaint just about 5 phone calls later.
Now I receive a statement for charges: R7043 instead of about R950!
I will not pay the R7043 for "early cancellation" etc.
I have NOT CANCELLED my contract, I have not phoned in to do that, nor have I visited a VODASHOP - SOMEONE AT VODACOM - in other words your incompetent personal made a mistake and I AM NOT PAYING FOR THAT
SORT OUT BEFORE MONTH END!

I agreed to an purchase of 30GB Huwei 315B modem on a monthly contract for 12 months. The arrangement was by a phone call from the following number [protected] on the 02/11/2018. The monthly charge I was quoted was R349.00/month. The bill which shows R605/month to be paid at the end of November 2018 and not on 31 December 2018 as promised. The conversation was recorded in full. And the figures quoted were entered into a spreadsheet. Took collection on the 09/11/2018. Please cancel with immediate effect and arrange collection of modem. I have 14 days to return. Cell number [protected]. PUK 1733917. I find it extremely alarming that Vodacom distributors are not keeping to their word. Long term this is damaging to the brand. I have 5 contracts with Vodacom and behaviour like this I may need to reconsider my Service Provider.

Collection address: 44 Wagner Way, Sonstraal Heights, Durbanville, 7550

Complaint

I upgraded on 13 October to a Huawei P20 Pro. I tried navigating with Google Maps but instead of navigating it keeps on giving a "searching for GPS" error. On day 3 with the same error I went to Vodacom Gezina to assist me with my settings but the problem remained. The following day I went to Vodacom Waverley to assist but I had the same issue. On Monday 22/10 I reported the issue to Huawei Customer Care. They helped me with settings and logged in remotely in my phone to check that everyting is in order. After 3 people tried different settings they told me to go to the Vodacom shop I purchased the phone from for an exchange as the phone is faulty. On 23 October I went in to Vodacom The Grove to take this matter up with them. First I had a lady helping us by the name of Zoe. She was very helpful and tried her utmost best to help me, but the problem remained. I spent a long time in the store, I was coming in and out testing the GPS and in this entire time I didn't once get a manager coming up to me or to Zoe to offer assistance or to check if everything is in order... Nevermind even seeing her on the floor once! I had to pointedly ask to see the manager. After waiting for her for about 15mins she came out of the office, hardly greeted us and was absolutely of zero assistance with a crappy attitude. I then phoned Huawei while in the shop and during this conversation my partner overheard her talking to Zoe telling her that "she has no foot to stand on"... Now I wasn't looking for "a foot to stand on", I was in need of assistance. Great management skills lady!

Huawei requested then that I phone them back in the morning as there was no one who could help at that time of day. The following day I phoned Huawei again and they requested that I hand in my phone at my nearest Vodacom shop to be sent for assessment. I booked in my phone at Vodacom Gezina on 25 October and I received it back on 30 October with a comment from Vodacom Repair Centre Centurion that no fault was found. Still I had the same issue. Vodacom Gezina suggested a sim swop to see if that can solve the problem, this did not work either. Vodacom Gezina suggested I take the phone back to Vodacom the Grove as they will need to replace the phone.

I took it back to Vodacom The Grove on the same day. This time a different manager assisted me (Adriaan). Once again I'm told that the phone needs to be sent for repairs as they do not have the authority to exchange the phone. I provided them with a video of the problem. Today I was informed from Vodacom repairs that my phone is on its way to Vodacom the Grove. I phoned Adriaan directly and asked if I can collect today and he said he will find out and get back to me. Lucky for me Vodacom Repair centre keeps the customer up to date as they informed me that the phone has been delivered as I never received feedback from Adriaan.

So once again back in the store with feedback from Vodacom Repair Centre Potchefstroom that they only did a system update... And upon testing it the problem is still not resolved. Yet again the phone needs to be booked in for repairs. I still have no phone, no real solution, no real plan of action or commitment as to when the problem will be resolved.

31 October the first debit order went off for this phone. I'm paying more than my previous contract, which I will do gladly if I actually had this phone working and in my possession. The second debit order is rapidly approaching and I am paying for a faulty product which is not in my use. Not even adding up all the money I spent driving up and down to Vodacom Stores and the money spent on phone calls. Who will be compensating me for all this?

I took out all my frustrations on Adriaan and I came to the realisation that he is simply following orders, so I need to esculate the matter to the regional manager. To my utter shock Im told that he is not allowed to hand out the regional managers number? How can you expect a shop manager to not have any assistance from a higher source?

This entire experience has left me completely bitter at Vodacom and Huawei. And the worst part is I can't even cancel my contract? When I signed that contract I did so thinking that Im not just signing for payments and for legalities, but also for great service from Vodacom and for a repeated happy user of Huawei.

I don't know anymore who is at fault here and frankly I dont care, this is a matter that must be resolved between Vodacom and Huawei. It should have been handled between these parties from the very beginning without my involvement. Personally I feel that this was treated unprofesionally and the after sale service of both Vodacom and Huawei is a joke.

I would appreciate feedback on this matter. I would like a plan of action, an exact date of when I can expect a working phone and what will be done about the money paid so far for this faulty product and all the extra expenses.

Mandie Keppler
[protected]

I have now been battling to sort out a query that has been going on since
the 21th May 2018 with Vodacom regarding my vodacom internet and tablet neither vodacom or elite mobile seems to be interested in helping me.In May 2018 I was at Vodacom Shop in the Centurion Mall to explain to them that I want to cancel both my contract and everything that goes with it.
Two years ago I was contacted by elite mobile (part of Vodacom) to take out a contract with them for a Vodacom table 500MBB over 24th Months together with Rescue box, Somusic and Safetybox. I did received all of that and after two years I have decided to cancel it.
My vodacom internet and Tablet from Elite mobile was cancelled on the
21st May 2018. The call center agent promise me that he would send an email to confirm this, never received any communication.

I have send email to [protected]@vodacom.co.za no response.
On the 5th October they come back to me to confirm that the vodacom internet was cancelled as well as the Tablet.
I have check my bank account and they still deducting for May, June, July, August, September and October 2018.
They confirm that I need to contact Elite Mobile sorting out the Rescuebox, Safteybox and somusic they can not help me.

On the 23rd October I phoned Elite pay as I have never used the facility before and explain to the agent. She confirm that it was not cancelled and they will cancelled it know.

VodacomTablet number: [protected]
Account no: [protected]
500MBB 24th Months
R78.99

Rescue Box (Em-[protected])
R62.00

Somusic (Em-[protected])
R50.00

Safetybox (Em-[protected])
R56.00

Total: R168.00 per month

Vodacom internet
Account no: [protected] - 2 (Internet)
2 GB MBB 24th Months
number: [protected]
R119.00

I ask her that someone need to come back to me regarding the payments that were take of my bank account. I want them to Refund the funds back to me.
She confirm that she will ask someone to contact me. Till to date nobody phoned me. I have contact them again today and they just refuse they even confirm that they can not trace that I have a tablet with them with them.
I do not know who to turn to for help anymore nobody seems to want to help could you?

Thank you
Cornelia Botha

I have been a loyal Vodacom customer, since I got my FIRST cellphone, more than 20 years ago.. I have had some problems, but mostly GOOD service..!

However, this time I am Nót at all happy.!
I took my Samsung Gear S3 Frontier watch in for repairs, because the screen went funny.. It's making lines a roos the screen which makes it harder to read.

The Vodacom Repairs report stated that ; it was "Impact damage to the screen" which caused this.. So they will NOT repair my watch under warranty...

I then took my watch in to Vodacom World for a second opinion, because I KNOW that my watch has had NO "Impact".. After a week, they told me to collect my watch, just to find that they did NOT repair it. Because of "Liquid damage" the report stated..

Now.. How can two "expert technicians" find two TOTALLY DIFFERENT causes for the "damage" to my watch.?
SURELY, if they REALLY DID open it, and they Do know their jobs, they would have found the cause of "damage" to be the same...?!?! I am 99% sure that they just picked "the easy way out" in stead of actually opening it..!

I spend - on average - more than R4000 a month on my vodacom bill.. That is R50, 000 in ONE YEAR, and vodacom won't repair/replace my watch for me without any "confirmed" proof of the cause of cause of "damage"...!

I have a lot of friends who are on different networks at different service providers, who are always trying to convince me that their service provider is BETTER than Vodacom..
Why should I stay with Vodacom, if this is the kind of service I get for being a loyal PAYING customer..!?!?

I'll wait for your response..
Thank you.

Tobie Meyer
[protected]

I have being numerous tìmes to the norwood shop to be help
Nobody seems to care that I havent being able to received call from 0824183354
Since more than a month after my number being port from vodacom
Ur staff is rude nd unhelpful
If not resolved I will have to sue you for lost of income as this is my business number
Many thanks to help contact m on
+[protected]
Or [protected]@gmail.com
Many thanks

The residence of Villiersdorp, WC, have been complaining as to the abysmal service coverage offered by Vodacom for the past 2 years.

This coverage has steadily deteriorated to hours of 'Emergency Calls' only or NO SIGNAL at all. Vodacom repeatedly give excuses and state that they have checked and find 'no fault'. Most of us are awaiting the Vodacom contract to terminate and have invested in sims from MTN who's coverage is excellent.

I, along with others have now ceased payment to Vodacom as there service is NOT OF MERCHANTISABLE STANDARD, under the Consumer Act.

I await litigation of this matter.

I called the call centre to make an inquiry on 31.10.2018. The call centre agent "Nontlantla" could not assist or explain the situation. At first she disagreed with the package I had with Vodacom despite my telling her that I've been on the package for 2 years. After a long moment of silence, (I'm assuming that she was unable to answer my question) she hung up.

I phoned Vodacom customer care today 2018/10/[protected]@14:15pm to enquire about my settlement balance on my vodacom contract, and what is the monthly or annual interest I pay on my Vodacom contract, Contract Number : [protected], which I am entitled to recieve. The first consultant I spoke to, says she cannot assist and I should speak to cancellations department. I told her I do not want to cancel my contract, I just want to know what my settlement balance on my contract is, and the interest I pay. Again she says to me I cannot assist you, you must speak to cancellations. She then puts me through to cancellations.

I spoke to a gentleman by the name of Kachelo(Sounded like Kachelo to me). I told him the exact same thing I told the other consultant. I do not want to cancel my contract, I just want to know my settlement figure and interest I pay on my contract. He tells me that he cannot give me that information, and that I must wait until the 4th of December to get it. I told him again I am entitled to have that information. Kachelo then became adamant that he cannot provide me with that information.

I then realised I was not going to get any happiness from this guy, so I told him I would like to speak to a supervisor or manager. Kachelo still tries to argue with me, and when he realised I was getting super angry, just puts me on hold, no telling me" I am going to put you hold while I call the supervisor", nothing, just puts me on hold.

I was hold for about 10mins when I decieded to cut the call and lay a complaint, so here I am.

Your immediate assistance in this matter would be highly appreciated.

Thank you

Kind Regards

Mr Lawrence AD Van Wyk
+[protected]
[protected]@gmail.com

Hello there,

I am a Vodacom prepaid customer. This morning at 5:57 am, I loaded a R 55 voucher on my phone. The number is [protected]. I got a thank you message for my recharge and that Vodacom has given me R 55 extra airtime valid until 30/10/2018. Now, I used R49 of that airtime to purchase data but I have made no calls whatsoever up until now (18:00). I have just checked my balance and it tells me that my Total remaining airtime is R 2.35 made of R2.34 of recharge airtime and R0.01 of Extra Airtime. So my airtime has just vanished. This seems to be a recurring issue but this time, I have no doubts as to my usage (as reported in my call logs) and I really need to get to the bottom of this. I hope I will get a response to this.

Didier Kyony

My order SR181010-029914 was placed on 8/10/2018. During my online ordering process I was given an option to book my installation date. I requested the 10/10/2018 @14:00 time slot and received an email in acknowledgement of my booking. On this specific date Vodacom experienced a total off line scenario that was only explained to me when I called the call centre. Nobody bothered to call me to move the date to a later stage or provide feedback. Numerous call centre ladies keep taking my details with the promise of a call back with actual feedback. Only Ayanda in the call centre called me back on 26/10/2018 to say she is unable to reach the scheduling managers to find out if my order is even on their list or not. I was given a cellular number for a person that she said she is trying to reach. After numerous attempts I was also not able to reach the person who allegedly has the answers. I just want my Fibre installation to be concluded so that I can stop calling Vodacom everyday to get no service.

Is this the way Vodacom treats client who want to do business with them?

I have been using my number for years and on the 18th October 2018 my phone got stolen. When I went in to get a new Sim and Sim swap they told me that my number had been archived, even though I had been using the same number for years, been paying my contract and loading airtime, still according to them it has been achieved and is inactive? This is just not possible! I even received an sms to the same number to say that this number - which is supposedly inactive and archived--is due for upgrade. Tell me please how this is possible

I have spoken to so many customer care people, gone to various vodacom stores, even tried to go to Vodaworld in midrand to sort this out. No one has been able to help Me thus far.

So tell me vodacom, what do I have to do to be able to speak to someone who cares enough about their customers to actually help them?

So on the 25th October after being 10 years with Vodacom I decided to get another contract that I can use for work, well low and behold apparently I got declined because I don't pay my accounts, (according to them) although I have never missed a payment of any kind in my whole life, but they say I missed one payment in March, well, call me bobs uncle but please do proof this to me. What account didn't I pay in March cause I searched and I clearly don't see what they see unless I am going blind in the process.
I am just sorry now for being a client with Vodacom for so long, just to show how this really goes...a few days before i went to open another contract, they contacted me telling me i qualify for a router with 5G per month for R200 a month. Wow, now if i am such a bad payer then how in the world do I qualify for that. Vodacom you need to get your service to your customers in order, cause you just lost two.

Sales did told fone must be bent and screen is is creck on p10 plus. Now the what me to pay for same thing the guy did not told me about. So a need help. I need that fone now. So please give saam help on this ting. The guys an this store not going to help me. So if u can help me. It is me work fone. So I need bad. So give as help to get fone back. Work is standing stil now.

I have a contract for over 20 years with Vodacom and recently went to Mauritius for a holiday.While on holiday I used my phone not realizing that roaming charges are that much yet no message from Vodacom warning about the charges.How ever when I came back I received my bill and contacted the accounts dept and they lodged a querie and send me ref noS4-W0121-IE25R. This week I received sms to say that the querie have been resolved and that I should contact customer care which I did only to be told that I must pay the R26000 immediately or myline will be suspended which I told them that it is not possible as it was not in my budget.I offered them to pay R 4000 ectra a month above my normal account and the supervisor told me that they cannot accept it as it must be paid immediately otherwise the line will be cut off which he did immediately after the call.I use this number for business and asked if they can open it for incoming call only until account is paid up but they refused making it difficult for me to do business with out the phone and do not know how I am going to pay them with out an income