Vodacom
Reviews and Complaints

I had my fiber installation completed on the 8th of October 2018. Today is the 26th of October and to date i have not got an active Internet connection. The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. Each time i call the 082 1904 number i am advised it will be escalated. I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. Lastly i sent email to the [protected]@vodacom.co.za email address and just received a notification of a new Service request. No further feedback received.
I am unable to cancel my 24 month contract with Vodacom, but after 3 weeks of this service i wish i could cancel the contract with immediate effect. It scares me to think i am stuck in a 24 month contract now with Vodacom. My latest Service requests as follows: SR181026-057713 and sr181013-034130

I have sent more than 60 emails screen shots of my speed. I'm supposed to be getting 50mb download and yet I get 8mb or sometimes 2mb. My calls get closed without resolution. Nobody calls you back. I am so shocked with this terrible service its unreal. I keep getting told they will email 2nd line support. Every call i make I get told that. Really disappointed as I have never had issues with Vodacom and I have only ever used them as my provider.
My 60th Service request is SR181025-057123 if anyone is interested in assisting. I have decided to stop the debit order until this matter is resolved. I'm disgusted with the effort I had to put in and still my issue remains

Good day,

I applied for the 10GB + 10GB sim only data contract first at mall @ Reds. My documents were requested for vetting. Renette, who was assisting me uploaded in complete documents. Application form was missing my signature somewhere and the bank statement did not have all the pages. She clearly did not check and just uploaded.
This all happened on a Sunday. She promised to call me the Monday to inform me of application status.

I waited for the call and eventually called the office later on the day. I then found out that Renette was on leave for the coming weak and did not leave the application with anyone. When the lady checked for me, she saw that the uploaded documents were not complete and so she would have to reupload the documents.
She then asked me to go get the latest bank statement (I had given a statement up until July'18 as this was what FNB had emailed me). As it was late in the day I was not able to provide this bank statement.

I then decided to cancel my application with this store as it is far from where I work. I took my papers and asked the lady to cancel application.
The Tuesday I went to Vodacom mall of Africa and dealt with Sabelo. He told me he was not able to initiate the application as he needs vodacom mall @ reds to cancel the application - even after requesting cancellation, this was not done.
From Tuesday till Thursday around 4pm, Sabelo was not able to proceed with my application as he could not reach the people at Vodacom mall at reds.

I then googled the contact details for mall @ reds Vodacom and immediately got through to them. I asked for application to be cancelled and they did it.
Question is why Sabelo from mall of Africa would make Vodacom's internal structures to be the client's problem? It's worse that I was able to go through using a number that I got off google.
Why is there such lack of helping customers?

I'm totally dissapointed at this kind of service. I want to know what will be done to both Renette and Sabelo.

Thanks

Greetings

1 and half week ago, I applied for a contract special for 2 Huaiwei P8 lite at R199.00 a month, I was promised that the phones will be delivered, someone called me to confirm whether I really did make the application and I said yes, it was me who did the application, I then asked the lady to deliver 2 different colours if possible and port my cell c number into one of the sim cards

I am surprised today after waiting for so long that the call center agent is telling me that I cancelled the contract...why would I do that? I was buying the phones as a birthday gift for my 2 nephews and they are twins and the birthday has passed because someone in your call center does not know exactly what is customer service and I had to be an embarrassment and tell my nephews that the gifts are coming, only to find out today that there is nothing coming!

Really I think that this is the worst service I have ever received, especially coming from a reputable comp[any like yours, yesterday I was told that someone will call me, even today someone is still calling me, I know my business might not worth a fortune, but please do not make me leave with the image that I have currently, because that is not what your company stands for.

I will like to request that someone call me and give me what I have ordered, I am paying for it, please do not make it as if I am asking it for free, I am extremely disappointed and I believe that you have to do something to make it up for the mess that you put me through

Please revert back to me (ID number : [protected])

Thabiso Hanong
[protected] (m)
[protected]@mweb.co.za (e)

Anthony Nock - [protected]
Vodacom has once again messed up, I am really sick and tired of these big Companies thinking they can get away with ******. They phoned my husband a month ago offering an UPGRADE on our 3G (Check recordings) we would now get more data at a lower cost, he told them to go ahead. A few days later he checked his account and noticed it was NOT an upgrade but a whole new product, he promptly phoned and told them to cancel immediately. Yesterday none of our phones were working and got a message that the account had been suspended. After phoning customer care we were told that it was because the account was over the credit limit because of the new product that was add and the cancellation had not gone through as yet. Firstly - they LIED about the product being an upgrade, then have the cheek to suspend our account for there error, they unlocked the phones last night, GUESS WHAT the phone is again suspended this morning, we have five phones on this account and I am looking at cancelling each and every account ! Vodacom your services suck and your work ethic even more so! - I am going to recommend to each and ever media site I can - DO NOT use vodacom.

WJ Selfridge
Acc I1043433
For Cell Nr [protected] as well as 3 other numbers.
Vodacom changed direct debit days from 15th to month end without my permission.
I have reported this multiple times.
There was then arrears needing paid.
An agreement was made:
Pay R2000 end September
Pay R2000 on 15 October.
Then change direct debit to 15th
I got SMS reminders for each day and paid R2000 straight into Vodacom store, Dihlabeng Mall, Bethlehem.
However, Vodacom then direct debited R7554.52 on the 15th after my payment.
This was very unprofessional and cost me major headaches with cash flow in a family of 7. I reported this on the 16th and they agreed I had a credit of R2000 but I had to email them my receipt of the R2000 paid in on the 15th to [protected]@vodacom.co.za
I have now done this three times with no response.
I have phoned vodacom again and been promised that they'd sort it straight away.
Thanks

I arrived at vodacare vodaworld with a device problem and got a ticket mumber T109. 1 hour 30min later still waiting to be served. Whilst waiting another customer and I discussed the delays and obviously started witnessing 2personel at counter 18 having casual conversations joking bout unrelated TV series matters. We eyeballed them for 20min until they eventually signaled for the next customer. Another staff member at counter 18 finished with another customer took her bag and left. She eventually returned 45min later. We concluded that she went for team questioning that she left customers in the question on her tea break without a substitute to continue. I approached the greeter who advised that these problems with customer care was the usual and ongoing and was not in a position to adress my question related to having to wait almost 2 hours 30min to submit a faulty iPhone. It is 11.31am and eventually got called by Rudzane at counter 17 . It appears Vodacom customers are just another number

Hi I would like to know how long I have on my Vodacom contract I have never really used the the phone I know you deduct every month I cant even give you the the number but I am sure my ID no should be sufficient [protected] or this reference of for VODACOM VODACOM [protected] I4726265 I know it was a 2 year contract, if the time is nearly up please advise what I do to cancel the contrat or when it exspires, my email adress is theresa. [protected]@fleetafrica.com I think the email you have for me is theresa.[protected]@icloud.com

Vodacom gave me a call lat month telling me I have been selected to receive a promotion for a cellphone contract, I declined and was offered a wifi router, to pay R129.00 per month.

I took the offer and was told that all my information is on record. I received and activated the router, everything was fine. The guy who signed me up called to confirm if I have received the delivery and I confirmed. I then asked him how will I be debited since no one has asked me for my bank details, the guy said I must not worry, they have all my details.

On the 1st October, they debit my Capitec savings account. I only use this account for savings so there was no funds in my main savings account. On the 5th October I made a manual payment but that was not enough for Vodacom, I found out later in the month that I am still owing. I called the call centre and the lady I spoke to told me I had to pay R100 penalty fee, by that time I did not have the money so i said they can debit it on the 25th October.

Yesterday I received an email telling me that I am still owing and now my services have been suspended. I call the call centre and the lady I spoke to tells me that I now owe R450.00 reason being, debit order was sent again and was unsuccessful.

This is my very first time taking a contract with Vodacom and I am disgusted at the greed of the company. Firstly I get paid in my FNB account, had they debited me there, they would have received their funds, in full, on time but now I am being punished for taking this contract, Vodacom has decided that they can get more out of me just because they have my bank details.

I am furious and I regret and don't recommend that anyone falls for those telephone sales because Vodacom has clearly trained their staff to do the wrong thing on purpose so they can gain more. MY FIRST EXPERIENCE HAS BEEN THE WORST MISTAKE OF MY LIFE, IT IS DISGUSTING HOW GREEDY VODACOM IS!

I DEMAND A CALL BACK FROM VODACOM AND I WANT A REFUND AND FOR VODACOM TO CANCEL THIS CONTRACT AS I WANT NOTHING TO DO WITH IT ANY LONGER!

Nomathemba Sibiya - [protected]

We took out a contract at MobileConnections, 9 oct. Waiting and waiting to be approved. I had to call vodacom's sales dep to check of it has veen approved. Which it was. I called the shop again. We signed contrct on 17 oct. Receiving the router. No tv.
Then they said the tv licence was invalid. But it wasnt. We paid and renewed new licence. Still no tv. Called samsung, called vodacom; called the shop. No one has answers. Its 23rd of october. The manager shouting and screaming over the phone. This is the most crap service i got since forever. We will cancel this order. And we will take things further. Pathetic.

2 weeks ago, my internet service was disrupted for 4 days due to cables being broken.

I am currently on day 8 out of the 22 days we've had so far in October with no internet.
The service provider has not excercised great urgency on their behalf to resolve this issue. The people working in the call center refused to log my complaint, lied about logging my complaint and lied about the cause of disruption in service.

On Friday 19 October, I noticed my WiFi was down. I called Vodacom (who is the internet service provider) on their fiber call line at 10:22. The lady I spoke to refused to log a complaint for me and said it was due to an outage by Octotel (the company whose fiber cables Vodacom uses) and it will be fixed in 2 hours.

2 hours pass, the WiFi is still not working, I call back. 12:49 - I speak to the same lady who says the same thing and that it will be fixed by the end of the day.

15:35 I call again, the person I'm speaking to now says there was no outage from Octotel, but the call dropped so I could not gather further information from him. 15:39 I call back to try speak to the same man, but that's not possible. The lady I'm speaking to now says she'll send an email to the previous man with regards to my query. Still no complaint was logged on my behalf. WiFi still not working, I call at 21:13 - same man telling me "it's being worked on".

Vodacom's technicians don't work over the weekend, so I didn't bother calling again. The account holder called on Saturday, then only was a complaint logged.

22 October, Monday morning I start calling again. 9:22, the man I'm speaking to makes me pull out the LAN cables and replace them, switch with others (this process took up to 30 minutes of my time) - still no internet. The complaint is escalated.

I called Octotel whose fiber cables are being used at 9:43. They advise me that they did not have an outage, and Vodacom did not log my complaint with them. They suggest that Vodacom would need to reconfigure our router, but they can't advise Vodacom on this matter unless they are contacted by Vodacom first.

10:43 I call Vodacom again. They say a technician has been allocated but he hasn't yet looked at my complaint. I ask that he please contact me.

13:47 still haven't heard anything from the technician. I'm told an email will be sent to him to contact me.

15:22 still no communication - an email will be sent to the technician to contact me.

16:45 I call again - no contact from the technician - and still no WiFi.

19:25 I spoke to a lady who told me out complaint has been escalated 3 times today already. I inform her about my communication with Octotel and the failure to communicate from the technician's side. She said she'll request a new technician.

Good day. I am a very unhappy client due to the way vodacom treated me. I was one payment behind on my contract, including this month still outstanding. Today I was calling to get a reference to go pay the outstanding balance, just to hear my account has been handed over to lawyers. Called the lawyers to find out my whole outstanding account has been handed over to them and I should call vodacom back to hear if my account could be rehabilitated. I called vodacom back to hear my number has been deleted from them and I am no longer a client. I mean for gods sake, I have not been informed around the action they took against me, not called, not sms'd, not emailed at all. Two weeks ago I noticed I am not getting any incoming calls. To me that is totally unfair, this number is linked to me and I have applied everywhere for jobs with this number as contact! I have been a loyal customer for more than 3 years approaching my fourth...I am very dissapointed in this. My number was [protected]. My email address is [protected]@live.com. I hope someone will come back to me on this. An alternative number I am using now is [protected], which also do not belong to me.

I submitted a request to close my account as I was leaving S.A. I paid the cancellation fee and faxed through to Vodacom. However, I have been in dispute with them since they continued to deduct money from my bank account after the contract was cancelled. It has always been the same... submit proof and they will get back to me, after doing all that they ask they never do contact me. Then about a month ago I received notice from them that they are going to sue me, I closed my bank account since I am no longer staying in S.A. and that they kept on illegally deducting money from my bank account. I once again submitted proof of everything and I received confirmation that the contract was cancelled and that I would receive a refund. I informed them that I was in the U. K and I either wanted the refund from them to my U. K account or to transfer the money to my nephews account. They responded that they could not do a transfer to the U. K however that they would transfer the money to my nephews account and I submitted his bank details. This was 3 weeks ago. I cannot understand the delay and I have since then sent 2 queries regarding the refund that they committed to pay within 1 week, I have yet to receive a respond. Non communication seems to be the norm at the moment.

On 13 February 2017 I have made a payment of over R7000 to Vodacom to cancel all my contracts. The cell numbers were already suspend and I could not use any of those devices. Now, more than a year later they handed me over to athe Credit Bureau and activated me on a Trace locator. Vodacom refused to provide a full settlement statement to me and when I asked them they said no, I am still in arrears. Please help!

my number is [protected]
ID number [protected]

My iphone, due to a software problem stopped, working last year round about this time (while it was still under warrantee)
I sent it in, it was returned due to find my iphone which was switched on and couldn't be fixed. I switched it off and returned it - came back with the same excuse.
Eventually took it to the apple shop and had to pay for them to test it - they informed me that it couldn't be fixed.
I returned to Vodacom with this information and they then sent it to apple doctor which confirmed what the apple I store said.
Now my issue here is - the condition of the phone (that it cant be fixed) was present when I first sent in the phone - the phone didn't even come on and therefore the condition started when it was still under warrantee - the fact that you could only diagnose it after the warrantee period doesn't change the fact that it was like that while it was still under warrantee.
The lady from apple doctor wanted to charge me an exorbitant amount for a new phone while I have insurance on the phone in any case - they said they would get back to me... haven't heard anything since?
in mean while I have been paying for a phone which I cant use or don't even have anymore.

my second query now is I recently purchased data from the app - and the app said cant process your request at this time I should try again... then after another two attempts with the same message I realised later when I checked that all 3 actually did go through whiles the app said could not process your request.
I have requested them to reverse it but 4minutes is apparently too long of a time to consider a reversal... is there a way that the last one can at least be reversed or that the period its available to me can at least be extended to more than a month?

then lastly while I have you on the line - can you please transfer my profile from the old system on to the new system - its always a struggle for the Vodacom assistant to pick up my profile on your system.

On Saturday 20 October I went to the Vodacom chatz store in tygervalley mall to upgrade my phone as the contract is almost at its term.

My mother is the account holder, and as advised I had a written letter of consent as well as a copy of her ID on hand, in order to upgrade.

Upon entering the store, we were asked to wait, which we did for ±15 minutes, during which the male staff member received a private phone call, and the female staff member was playing with her phone.

When it was finally my turn, the woman, Melissa informed me very rudely that they would not help me, as they don't accept letters of consent, and that my mother would have to accompany me into the store to upgrade. When I explained that my parents live in the karoo (Laingsburg) and that it would not be practical for my mother to drive all the way, she became angry and insulting. She wanted to know how I got a letter of consent, if my parents live so far away, she was also extremely condescending.

I asked to speak to the manager, was pointed in the direction of a number, and discussed by the members of staff and 2 clients. I tried multiple times to phone the number, to no avail.

I would just like for someone to explain to me if this is company policy? Do you routinely treat loyal customers of over 12 years like trash? I'm beyond upset, and seriously considering a different provider.

I wait for a reply anxiously

I took a contract with vodacom on the 8th of September, made some payments at the store. Then afterwards I'm told that I owe a R100 I didn't know about. I called twice and made payment arrangements, they still didn't deduct the amount from account. Out of worry I called for the 3rd time and asked what was going on and some guy told me I should wait for my premium paying date, i genuinely asked if that's not going to affect my services, he boldly said no. Now it happened that I was in some emergency, my services were fine but when I made a second call it didn't go through. It was then said my services were blocked due to payment while i was told not to worry. I am complaining because I didn't know services are blocked when vodacom decides to not deduct their premium when instructed to. Now I was recently told that I need to pay about R9 something for me to see who's calling me. If i knew such nonsense exists i wouldn't have joined the contract from the beginning. So my main complaint here is none disclosure and vodacom staff answering things they don't know about, therefore giving us false information. I would like to know ways to contact ombudsman

October 15, 2018 at 3:12 pm I purchased from [protected] 1 GB of data for [protected]. Tuesday 16th was told to wait 24 hours. Thursday 18th went to Vodacom Mall of Africa...was given ref number [protected] and told to wait another 24 hours. Friday 19th was told "no, you have to wait 48 hours". Saturday 20th was told the systems were down nationwide. Really? this is unacceptable and shocking service. I would like a refund ASAP. Very quick to debit my account but I can wait for Vodacom to sort their problem, ( if they going to sort it.) We are losing validity of the DATA...a week has been lost already.
My account number is QC135097-7.

Jeanette Cornish

Good day

I have been a customer of vodocam my contract expired end of June, I called to cancel it in July 2018 .Spoke to a guy by name of Thabiso who offered me less costly contract of R79 which is package of R120 airtime and 1G data, of which I agree with request to have it in writing, the sms come confirming contract of R102 wich I declined called Vodafone, to cancel such misrepresent ion. Later email was send confirm contract is indeed R79, suprigly beggeining of the month I receive airtime of R200 with no data, instead of R120. I then called Vodacom as it is always the case with their call center s bad service I was transfer from pillar to post from customer care to upgrade depart to cancellation to account departed each person not wanting to take responsibility, I finally spoke Sthembela ngubane who acknowledged the mistake and promise to rectify the contract.

Beginning of September I got an invoice for a bill of R378, again had to call center send pillar to post.
Only the 20th Sep debit order still went through my account even after I lodge the complain?
I then contacted my bank to reverse and I advise Vodacom through call center and customer service department.
Shocking I got another bill added with R100 get sums daily from Vodacom that my account is in arrears .

I called Vodacom daily ask to speak to Manager or supervisor no one at the call center wanted to take accountability to resolve my query
I have since been provide references no [protected] that my query is been resolved, however I still get saying my account is in areas.

Vodacom violet client consumer right.
I need the full Bill reverse I'm a
Only willing to pay for the contract I agreed to take thus R89 for step and October only. I am not willing to pay any connections fees as the upgrade consults advice they will no be any fees

I'm vuyolwethu dyantyi id no [protected] I was the number [protected], my number no longer active seemingly someone done simswap to fraudulent me in my bank as in my absa bank I lost amount of r6800 on the 19/09/18 then now my bank decline investigation reporting all the transactions happen through my cellphone, unfortunately part illegal simswap possible done as from the 19/09/18 my phone was on offline, I was not aware what going on as I was believe that maybe network problem

I kindly request your internal investigation how does that happen I'm still having my sim card with me I did open a case in police station regarding this matter

Contact me on [protected]

Kind regards
Vt dyantyi