Waala Mobile
Reviews and Complaints

Nothing but a scam. Sent me a message last week sent stop to it and still messaged me this week taking another $5.99 from me.

I received a text on my phone last month on a Sunday, which I immediately tried to ring the number and was not mnanned on the weekend s- rang Monday said stop and I did not subscribe. When I got my bill, there was $5.99 on my phone and 4 payments of $5.99 on my internet hub. Now I ask, how the heck can I subscribe to ringtones on a wifi internet hub with no phone or keyboard access! Telstra wavied. It was supposed to be blocked, but is on my account again this month on the internet hub. I still am unable to unsubscribe because it is not a phone... Just waiting on my bill to ring Telstra again to get it cancelled. Tried to do so in advance but they won't do anything till I get my bill. Very annoyed. I should not have to do this each time I get a bill. This company needs to be stopped..

Waala- what a scam. Can we all please complain to the telecommunications ombudsman. The more complaints the more serious they will take it and do something about it.

What a scam. Charged $5.99 a week for nothing then $15 for ifortune...
Didn't sign up and then had asked me to pay to unsubscribe.
Women rang me back as had technical issues and said I can request a refund.
Better chance of winning lotter.
SO ANGRY

Happened to me too. Don't try to unsubscribe (they will still charge you $5.99 per week). Call your service provider immediately and get all third party charges blocked on your service by making your allowance on the account $0. Please don't be foolish and not pay your bill as normal, as this reflects badly on you as a customer. Optus will take up a charges dispute on your behalf. The quicker you call them, and the nicer you are to Optus, the better. It is not their fault that a third party has put charges onto an account, so don't blame Optus or the person on the other end of the call. Although, I do wish that ALL TELCOS ask you when signing up to a new plan if you want third party charges on your phone, or if you want to add a limit. I would have said "yes" from Day 1, and would have never had to deal with this crap.

Yes i am optus prepaid. Just got 5.99 of my credit taken by waalamob! Im so angry i signed up for nothing. ! Clicked the link and "unsubscribed" but dont know if it will happen again. 😔

Never signed up for Waala, got charge $80. I don't know why the regular allows them to continue operating.

The Walaa mobile thieves have been charging $5 a week to my Vodafone account . Obviously I have never subscribed to such a 'service' . Do they even offer a reputable service ? Disgusting that some company can just start charging you and then put the onus on you to reply STOP to unsubscribe . Also disgusting that the mobile phone companies ( Vodafone in my case) are facilitating these crooks .

im not getting nothing from it they are just taking my money from my phone I don't want nothing to do with it

I don't want to receive messages from waala club any more

I got charged for a total of over $50 from my monthly bill from this scam company as well. I dont even know who they are and they robbed over $50 from me

I have been getting billed six dollars a week by Telstra for third party payments to Waala or boungiorno Aust. Who the ### are they ? I'm 64 what the ### is a ringtone provider ? Both companies are only electronic entities if you try to ring them . Curiously this billing started about the day I went to paperless billing to which you are less likely to read your statement . Have contacted Telstra and rogered them about it to which they say they will refund my money. Wait to next bill and see. Waala is definitely a scam.

i am in the same boat my bill came back saying i texted them every week downloading stuff when i never did such a scam NEVER USE THIS SERVICE it is a total scam