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Company charged 19.90 for insoles but took 54.90 from my account. When i went to cancel order 24 hours after order was made they would not let me because i ordered it rushed, and i did not.and they already sent it out. Then they explained why it cost so much was because i ordered gel inserts also, 3 pair, which i did not . Also I asked them not to use my account for any thing else . Then they agreed not to send this joint formula that would have cost me an extra 54.00which was supposed to be a free gift with my purchase of the 19.90 insoles or arch supports . Anyway i said i would be sending back the order of arch supports to receive $ back and they said that i would only get 34.90 back because of the 20.00 delivery (mailing) charges. Ordering from this company is a total scam!
Walkfit Size E was ordered on Dec 30/2007 and was charged to my card on Feb2/2008. This has not been delivered YET. This is the worst service!
Please contact your bank or credit card company immediately. The original charge is just the tip of the iceburg. They automatically begin to debit your card $13 and $45 monthly for vitamin supplements (which also never arrive). Please contact the USPS Fraud Investigation Unit ASAP. The more complaints they get the faster they can shut this company down. Our bank was on the lookout after the first unauthorized charge, blocked the second and then they ran it again under a different name (WF Joint Support vs. Walkfit).
I should also tell you that the vitamin supplements were not something we ordered, but an automatic enrollment in their program. We never asked to be or consented to be in this program, but they said that it was our fault for not calling to decline the notification in a letter we never received. Cancel your card and re-issue. I have a confirmation number that this would be taken care of from their customer service department and then the next day they debited my account another $45. Card has since been cancelled.
walkfit is nothing but a scam. I have reported them to the bureau of consumer protection and the better business bureau.
I ordered them on Aug 6, 2008, on Aug 7, 2008 they immediately took the money out of my debit card. I ordered two pair. They were supposed to be $19.95 each plus $9.95 shipping and handling. the amount should have been $59.80. They took $71.75 from my card. Today is Aug. 21, 2008 . I still never received them. Everytime I call, they tell me I should get them the next day USPS service. I get someone who does not speak fluant english or they hang up on me...I called today and they gave me a tracking # which of couse is not valid.
These people should be put out of business. They are taking advantage of people by getting their credit cards and debiting them the way they want.
I had surgery on my foot on June 6, 2008 and I thought these would help the pain I am in.
What else, if any, can I do to get my money refunded?
Any suggestion would be appreciated.
Thank you,
Kathryn Ohara (Kohara@echoes.net
If you're not getting any help or response from these guys, you should post them on this site, this is for anyone who has been screwed, ripped off or felt that they had been done wrong. The name of the site is www.uradeadbeat.com, it gives you a voice to the people who will not listen. Not only does the person who you are complaining about receive an email letting them know that they have been put on the deadbeat list (as long as you provide email address) but, they will also receive a post card (as long as you provide a mailing address) notifying them too.
I order from you in June received June 22. Did not like returned June 24 did not receive refund.
Just received a bottle of Be-Flexible and did not order. I would like refund and all orders cancelled.
Barbara Cook
5528 Council St
Halethorpe Md. 21227
[protected]
Order #[protected]