Walkfit Platinum
Reviews and Complaints

I've worn a variety of orthotics over many years with no problems and much relief. However, I recently purchased a set of Walkfit Platinum 'arch supports' that only created more pain. Where the crown of the arch support should be at the highest point of my arch, it actually hits much closer to my toes and is very painful. The 'return policy' of this company is 1. you can keep them and we'll refund you $10.00 or 2. you can return them at your expense and we'll return the amount you paid minus the shipping and processing." Basically paying for double the cost of shipping and their 'processing' which comes out to nearly their first offer plus the trouble and effort of mailing them back.

I took out a 7 day trial with WalkFit in 17th November. At no point did I say I wanted to continue with this programme. They have taken £30.99 from my bank account without authority.

I tried to contact their customer support but have had no responded to several emails.

I don’t want this app and have cancelled it but cannot get any response from them with regards to money taken. Not happy!

I ordered a pair of Walk Fiy Platinums online today- When I tried by phone it the automated system could not record my ionformation properly. I printed out the receipt immediately and it showed my billing address/shipping address and total price @ 29.90 - I went back to THE SAME Email in my inbox and there was a different information in the receipt. It only showed the billing and shipping address with the original 29.90, but also said there was an upcoming charge of 39.99 (?) - Number one, how could the same email be altered and number two, customer service said I would have to call back because the order was made today. I will try to get this straightened out tomorrow or Monday but hate the hassle and am very leery ast to how/why the same email could be altered - I will more than likely dispute the charge with my credit card company - I have emailed the comany thisa same email in hopes for a response...Also a pair of memory foam slippers and peppermint oil were advertised and not listed on the receipt...

Ordered Walkfit platinum arch supports for my 11 year old daughter in early January of 2022. I received a package with peppermint lotion and joint pills that I did not order or want. However the arch supports that I ordered was not in the package. I called the company to complain and they apologized and said they would send out another package with the arch supports. On February 8, 2022, I received the 2nd package. When I opened the small box too small to even fit arch supports in, there was two pieces of paper (Receipt and package slip) and no arch supports. I called the company and stated that I wanted my money back and they refused stating that they were sending another package with arch supports. I now have to call the credit card company to file a grievance. I have previously purchased several arch supports from Walkfit platinum without any issues. Not sure what is going on with them.

I received 2 bottles of this product which I did not order and was charged to a total of $47.74. I demand a refund! Admittedly I did order foot supports from this company that I have never received! I should also receive a full refund for this as well$200.00

I this as a disabled senior, who has had a stroke. Companies like these should be punished severely for taking advantaging of people like me!
Litigate to get my refund and punish them with punitive damages! I could use a million as compensation if that's enough to teach them a lessons now and who will

What happen and see that this isn't dropped. If it is then perhaps a local attorney might wish to represent me on this fraud /scam case? I want to have a response from you

Ordered Walkfit SOLES...got it in the mail and it accompanied two bottles of vitamins that I NEVER ORDERED...then a few weeks later then sent me another two bottles of vitamins for $39.95! WHICH I NEVER ORDERED. They say it was in the package a letter...why would I read a letter when i did not order it. This is such a shady way of doing business. Now I have to return the package...my time, my expense before they refund my money. FOR WHAT? i did not order this. If you place an order it should be part of your online order at the end...you know how much you got charge. not that a letter will be enclosed and if you don't respond they send it to you automatically and bill you... I DID NOT ORDER THIS. THIS IS A VERY SHADY WAY OF DOING BUSINESS. I am so upset. I hope you can help and stop this way of doing business. Just like magazines do, they just send it to you without ordering and if you don't cancel they just bill you.. disgusting!

I was charged over 40 dollars for an order I never placed. Even if I had finalized the order, they advertised pay one dollar now and the balance in two weeks. I had intended to order these for a dollar thinking if they didn't work I could send them back before being charged. They got my card info and pop up screens came up trying to get me to order other things. A screen came up wanting me to buy the cushions, for 15 dollars, that I thought were included, so I decided not order and closed the window;. I never hit a button authorizing any transaction, and they charged my card 40.81 immediately. And even through all of that they were only 20 dollars full price with 10 dollars shipping. What is going on here?

I do not know yet about the products. The website is typical and tries to get you in on many free items (plus S &P). What I did not like was the constant bother by some web assistant in a chat box and what set me off was that wehn you get to the end of the order you do not get a total for your order before the transaction completes! I have made many purchases on the web and routinely get this information before I give the final go ahead.

Then when I asked "Chippy" for help for the first time, of course she can't do anything. She told me I would have to call customer support. Customer support is located in? You guessed it, New Dehli! They cannot help for 3 to 4 hours until my order hits their system. So now no one can tell how much they are going to charge me until they charge me! I must call them back tomorrow becasue apparently their phones don't have keypads and they cannot call me! That is a customer service job that I need. All I have to do is is apologize and say there is nothing I can do!

I have a pretty good idea what my total cost should be becasue I refused all the "free" stuff but the website and their wonderful customer service department can't tell me BEFORE they charge me.

I will go on record here and say that I would rather pay a little more for my products and have some service here in the states. But you must get people on the line that are good English speakers!

I'm the type of guy who would buy something and if I don't like it I just put in the trash. But this time I just have too, because I was sooo pissed. I'm not pissed at the few dollars I wasted on "Walk Fit" but because this product is B.S. I was in Pain as if I had walked on rocks. I think it's doing the opposite of what it is supposed to do. Better just get some good inserts which was what I did If you want to align your bones ask a doctor, not buy cheap product to do a major repair.

They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful. They lie about the refund be careful.

I ordered product and was offered another set of walk fit inserts for cost of S&H. After submitting payment information, just got "Thank you for your order" no review of order or copy of receipt to print out with order number. I called company and they did not have order in system yet. Told to call back next day. Recieved e-mail that they had my order and it would be shipped in 6-8 weeks (that information never appearred anywhere nor was I given choice of shipping method). Ordered arrived in 4 days and I received 3 pairs of shoes inserts at cost of $65.63. Cost should have been 39.95 (one set of inserts @ $19.95, S&H $9.95, fre set of inserts olus S&H of $9.95). Called customer service and was told that to qualify for free set, I had to buy second pair of inserts at $19.95 plus S&H . That is NOT what it said on web site and without being able to review my order I was unaware of this. Nor did this information appear in confirmation email. They refused to take back extra pair and said I had to return two sets to get my money back. I told them it was a scam. The best they would offer was to refund $9.9f S&H handling costs. Since I had given the shoe inserts as a gift, I had no choice but to accept at this point.

The insoles have a lifetime quarantee(It says so on the TV informecial).
I returned the product for an exchane. Sent them a money order for $5.95 as per their instructions on Dec 2010, They received it and cashed it right away(money order # amscot [protected] on dec 2010 and never bothered to send me my merchandise. I called the [protected]) number and spoke to a man name blake with an Indian accent and he gave me an account number #4678719 and assure me that he would call me back with good results within 72 hours. nevertheless he never called back. I called again and again and always put on hold forever.
I'm really angry that a company like this takes advantage of the little people. They lie and dance you around without music until you get tired and give up.

Something should be done.

ps i also e mail the company with the complaint.

After ordering the walkfit insoles, I started receiving Joint Support Pills. I called to cancel like the paperwork included in the order stated. I continued to receive 2 more shipments after I cancelled. I called the customer service to request a refund and get instructions on how and what I needed to do to stop the shipments and get the refund for the 2 shipments. The first customer rep. I spoke to told me that I would only get a refund for the last order, less the shipping. He continued to tell me that the other order was over 60 days old (11 more days to be exact) and that the company policy would not allow them to refund that order. I asked to speak to a supervisor and he refused saying the supervisor would only tell me the same thing. Then he told me to call a different number to speak to customer service in Joint Support([protected]). The same number I called to get him! Well... I called back immediately and got another man that graciously(HAHA) said they would request a refund for the shipping(for only the 1st order) against company policy.
IT IS NOT AGAINST THEIR COMPANY POLICY TO STEAL YOUR MONEY!
After sending back 2 complete shipments, still in their packaging, I am waiting to see if I can actually get my refund in 4-5 days for at least the 1 shipment.
I have been charged 99.39 for 2 orders including what I had to pay to ship the products back and I will be fortunate to get back 39.99. So... I PAID THIS COMPANY 59.40 TO KEEP THEIR PRODUCTS. THAT IS...IF I GET THE REFUND THEY SAID I WOULD GET.

They tell you $19.95 and $9.95 total then you look at your credit card and they stuck another $14.95 for some other special shipping, this is unscrupulous..and lying. I ordered these in good faith that the price would only be around $29.95, not $40.00...this is what happens when you think you can trust a company to be honest. I called and asked for my money to be posted back into my account and of course they said too late, your order has already been shipped and I just ordered them late last night.

I order the insoles, agree to pay 50 dollars, then on my email said I was going to be charge 70 dollars and my bank account was charge 97 dollars.

I called costumer service and they told me I order the extra insoles, which I did not.

I got mad and before opening my package I sent it back. The guy in the customer service told me that as long as the package was close I would get my shipping and handling too.

I only got refunded 70 dollars and now they are telling me that the rest was shipping and handling.

When I ask to talk to a manager, the lady called Jenifer told me he was in a meeting.. Lame excuse!

I want my money back, you said satisfaction guarantee and there is a lot of people very unhappy!

Walkfit Platinum inserts are uncomfortable and did not work but, the scam they run is as follows:

1- Without your knowledge or authorization Walkfit Platinum will add and charge your credit card for additional items they call " Trial, " items + an additional shipping fee.

2- If you return all items as I did, they do not refund original shipping fee of 9.95 nor, do they refund the additional shipping fee for the trial items.

Do not order this item. The company will charge your credit card for double the amount. When I ordered on line I was not sent an invoice to show what was ordered (very unclear) and when one was sent to me it still did not make any sense and I was charged twice as much as what I ordered. They actually charge you $9.95 for each insert ordered. When I called to cancel my order I was told that it was already shipped and my card was already charged. I had repeatly asked to cancel this order which was completely ignored. When I called to cancel this order the person I spoke to offered to credit my account for $20.00 of the shipping and handling. They actually charge you for $30.00 shipping and handling. So do not order this item. You can purchase the same thing at any sports shop that sells inserts for shoes or that sells running shoes. I don't know what I was thinking. This company is a total rip off. Just looking at the invoice at was sent to me...AGAIN, DO NOT ORDER FROM THIS COMPANY YOU WILL NOT BE HAPPY

WALKFIT Customer Service is HORRIBLE.

I was placing an order for online and before the order was complete I got an error message so I did not know if my order went through or what was on the order. I received an order confirmation in my SPAM file but no order # or items were listed, so I called Customer Service to inquire about both.

The rep couldn't be bothered with providing me information and couldn't wait to get off the phone with me. After I got the information I needed, the customer service rep asked me, "alright" (not is everything alright, or is this alright, just 'alright'), so I hung up on her.

Nice way to run a company, I really wish them all they have coming to them.

I placed an order for one set of inserts at $19.95 with $9.95 shipping. I received the inserts PLUS a set of gel cushions along with an invoice showing the inserts for $19.95, the gel cushions for $14.95, shipping $14.90 for a total of $49.80 and a balance due of $18.90.

I contacted customer support (in India) and was only told "Sorry. You ordered the gel cushions." I explained that I DID NOT order the gel cushions, but he only repeated that I did. He tried to offer me a discount or told me I would have to return the items at my cost, but I asked for a supervisor. A few minutes later he tells me that he will send a return label and asked that I call back with a delivery conformation number.

I have my doubts that it will go well based on the other reviews I've read...

I returned these during the 30 day trial period following the instructions to send them back. No refund ever showed up. When I called them, they said I needed a return authorization number before returning them, but the paperwork that came with the insoles made no mention of any requirement to do this, nor does their website. They refused to refund my money. I wish I had checked the complaints on the web before ordering, I would have seen they are scam artists.

I finally was able to order the shoe inserts I've been wanting for about 2 yrs now. I was only able to buy the basic product without the extras. I finished the ordering process and no amount was posted as to my balance. When I got the product, the extras were included and taken out of my account even tho I didn't authorize that. I am returning the extras but am keeping the basic product. I will keep you informed as to whether my accounted is credited the extra amount over what I authorized.
Thank you,
Lavonne Hill