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I ordered the insoles advertised on television using my Visa check card. The original amount was deducted from my bank account on 3/11/2008 ($30.90, including shipping and handling). I received the package shortly thereafter via the USPS and was not overly impresses but satisfied with the product. On 4/10/2008 a charge against my bank account by Walkfit in the amount of $13.90 was posted. I contacted the company who indicated that this was an "additional shipping charge" which was not explained at the time of purchase, nor authorized. They indicated that they would credit the amount back to my account immediately. The following morning, I discovered that rather than crediting my bank account, they had withdrawn an additional $44.85. My immediate call to the company resulted in my being informed that they had enrolled me in a vitamin program and that was the charge for the upcoming shipment of the "joint support formula". I explained that I had never ordered or authorized any such purchase and they explained that I did not have to authorize it because they had included paperwork with my insoles that stated that I was in the program and it was my responsibility to decline. The package for the insoles contained no paperwork, not even a packing slip. They promised to cancel my involuntary subscription and not attempt to re-execute the charge (Walkfit Confirmation # 5932069). They failed to live up to their word and the next day another charge was pending. Although my bank managed to block the transaction from Walkfit on 2 occasions, they managed to slip through under a different name of WF Joint Support and debited the account. I have since cancelled the bank card. To date, I never received any further package from the company. Please check the Better Business Bureau, as of today there were 660 complaints, not inclusive of mine. On their website they indicate that there is a "free sample" of this joint formula to be shipped with each order, no mention of any subscription.
If you have had the same experience, I ask that you contact the United States Postal Investigator and also submit a fraud complaint for investigation. For everyone of us that catches the scam, there are probably 10 others who don't.
FOLLOW UP: After complaining to the BBB, I was contacted via email by a person named Mary. The only information given was that of an email address (marya@sylmark.com). She gave me yet another explanation for the additional charges and promised that the full amount would be credited back to my account by the end of business. That was four days ago and still nothing from the company. My bank has since ruled the charges fraudulent. As an interesting note, I requested that Mary provide me with a mailing address and phone / extension and although she replied to my email, she never gave either. I was further advised by my bank, that although I had closed the card associated with this mess, they could still charge against my account by "forcing" the transaction, then a new dispute process would have to begin all over. Upper management was able to disassociate the card from the account altogether as of yesterday so that even if they force a charge, it will have no account affiliation. I am continuing to pursue USPS mail fraud charges against this company, and encourage others to do the same.
I can't seem to get rid of these people. I returned the merchandise, they won't credit my account - they say they haven't received the mds. back - just keep billing me & sending.
This exact same thing is happening to my dad.
He purchased the insoles for each of our family members (4) and the joint pills. Along with no paperwork or shipping slip.
When he received it and showed the family I went online and found all these peoples complaints.
He is is the earlier stages of your predicament.
But hopefully we can try to help each other get out of this mess.
They hit me up for around $400 before I found out what they were doing. I have never been scammed before, but now I have.
I have just been charged for joint support on my credit card after receiving a free bottle of the joint support with my order of insoles. I like their insoles. I have sent an e-mail to them and am sending letters to their firm to cease and desist.
I ORDERED ON MARCH 22, 2009 THEY HAVE TOOK THE MONEY FROM MY ACCOUNT THEY TELL ME EVERYTIME I CALL THAT I WILL RECEIVE IT IN A WEEK. I EVEN PAYED FOR THE 3-5 DAY RUSH. THEY SAY THAT THEY CAN'T CREDIT THAT TIL I RECEIVE MY ORDER THEN I CAN CALL BACK FOR THE CREDIT. IT IS NOW JULY 8, 2009 AND STILL NO INSOLES AN MONEY IS BEING TAKIN OUT. MY ACCOUNT IS CONSTANTLY OVER DRAWN FROM THEM AN MY BIGGEST MISTAKE WAS I GAVE THEM MY CHECKING # INSTEAD OF A CARD. NOW UNTIL I GET MY ACCOUNT CORRECTED AN STABLED I CAN NOT CLOSE IT NOR OPEN A NEW ONE AND THIS IS AFFECTING MY CREDIT BAD.
Walk Fit is completely fraud. They started charging my credit card and sent more "vitamins" that I never ordered even after I had specifically called and told them to not send me stuff. I sent the items back via certified mail and they claimed that they didn't receive it although I had the confirmation of the date and exact time that they signed for the returned items. It took me months to get them to credit back to my credit card and I had to fight more to get them to refund the cost which it took for me to send the products back. I reported them to the Better Business Bureau and the Attorney General and they claimed that they "took the courtesy to credit my account although they never received the products back" and they also claimed that I agreed to the additional products at the time of ordering, which was also another lie because I would've never agreed to that.
I encourage everyone who has issuses with this company to keep fighting and report them to both the Better Business Bureau and the Attorney General in the state that you reside.
I have had the same experience. Today I wrote to the Attorney General and Consumer Affairs in California. This is ridiculous. I also had my debit card changed so it cannot be used. Please be sure you to contact your bank and have your debit or credit card number changed, because these people are criminals. I really think there should be a class action suit against these people.
Bonita Evans, Ph.D.
Bonita.Evans.Ph.D.2@gmail.com
I received my inserts and they seem to work as well as the $300.00 ones prescribed by my podiatrist. I also received the joint formula pills that I had no intention of taking, I just wanted the inserts. Then, last week, I was billed 44.85 for my second shipment of pills that I've not even received yet. Imagine my shock. I called. The scam artist advised that in my initial shipment was a paper stating I was enrolled in their joint formula program and to cancel, I must call. I checked my paperwork. Sure enough, there it was, but like the millions of you who arent going to take their stupid pills, you didnt read that part. So she tells me to "return to sender" the pills and they will refund my money. That was Thursday. Today is Monday, and I've still not received the shipment that I've already been billed for. I do plan to return them by certified mail. Their shipping cost they wont refund me and the certified mail amount I will spend is less than the 44.85 they charged me, so I will be at a loss of 10.00. If they dont refund me, its nothing more than theft. I thought about this over the weekend and after reading your stories, I decided to cancel my credit card and my company graciously did so and will be sending me another one with a new number and have assured me that this company cannot charge to it unless I give them my new number, which of course, I would never do.
I was trying to order a simple pair of inserts, thought it would be worth a try at 20 bucks. I couldn’t even understand everything they where trying to sale me. There was an add on for some free pills, I had to say no to two times, then some special offer, and then more still- I had to keep hitting no buttons and was getting worried I might miss something. I opened another session and did a little research and found so many complaints about Walk Fits practices I discontinued my order prior to completing it. And just to be sure they understood I wanted my order cancelled I wrote the customer service contact twice within 10 minutes stating clearly I did not want to place any order with them. This all took place on Sunday afternoon and on Monday I received an email telling me it’s too late to cancel. I called the company and was hung up on twice, and the next service rep started yelling at me telling me the order couldn’t be cancelled. I asked for a manager and of course he was in a meeting for the next hour. The reps name was “Angel” what kind of Angel I am not sure? She told me my order had been shipped already had gave me a fake tracking number. I checked with the postal service and nothing like this number has ever been issued! All I have to say is BUYER BEWARE! I do a fair amount of internet shopping and I have never experienced anything like this!
Frustrated in CT
this company is a joke period do not buy there product they charged me 44.85 i have canceled my card and am getting a new number the rep tells me to send back the pills and they will refund the 44.85 i will send back they probably will keep my money and resell the pills what a joke
I have had the same experience. They have been charging me $44.85 every other month since Jan 2012. THE ARE FRAUD. How to stop them?
I have had the same experience of being billed by WF Joint support for $44.85 on top of the cost for insoles. I received a package of supplements I didn't order and sent it back unopened, "return to sender". I called their customer service at [protected] and cancelled all future shipments. I was told they didn't know if they got the package back because customer service was in a different building than shipping. I was told to wait for the refund because I didn't have a tracking number. Apparently I will be waiting a long time and will have to close my credit card because of these turds!