Warrior Custom Golf
Reviews and Complaints

I have been testing several different designs of clubs without any issues with satisfaction until I found that the 1 set I finally felt comfortable with developed cracks in the heads. Because the warranty was changed to one year instead of the "lifetime" for which they were promoted to me as, there was no way to get these replaced unless a new set was purchased. As soon as I began asking for managerial assistance the phone goes dead. I get calls from the mgr assistants asking me to be available for their boss to return my call and then never call back (4 times in 2 months).

Aftre trying to send used clubs back that were supposed to be free to try in a promo deal, I found it almost impossible to get satisfaction trying to send them back. When you do get through to the sales person or customer service person they are no help. Thay say that they have no authorization to help you to return the clubs .They will send you over to their high pressure sales person, Rainer. You are badgered to buy more clubs, a fullset of irons, plus wedges etc. After much time wasted, I figured I would just settle on a price. A mistake. I checked my credit card and they are shipping the club set which I earlier refused. They will bill you and sell you stuff on your credit card that you did not buy or want. Please never ever do business with this company or you will be sorry. A lesson learned the hard way. If it sounds to good to be true, it is.

I too fell for the free grab bag for Christmas. After close to an hour on the phone declining multiple offers to try their clubs for hundreds of dollars the operator relented and told me she would send just the grab bag for the shipping charge of $40. She told me that I would receive a confirmation email with the order number and information. I never got an order number from the operator and never received a confirmation email from them. It has been almost two months now with no sign of the grab bag and no way to check on the order status without the order number. The only thing that this company seems capable of doing is billing (the credit card bill went through in two days).

I have purchased clubs from them back in 2006. They were "Ok"
In their email and post cards sent they say call an mention a code (...) and for being a loyal customer, they want to give you a FREE grab bag of gifts just in time for Christmas. Just pay shipping and handeling. Nothing is further from the truth.
When I called I was completly insulted by their salesman "John" who wanted to charge me for clubs. Only a small deposit of $459.00 plus tax? Are you nuts? To get a shirt and some "FREE Golf Balls? It's the same old bait and switch deal that is there since the begigning of time. I can not and will not ever sugguest this company. Stick me with a fork. I'm done with them!

Definitley unfair, dishonest cheats. The 45-day "free" trial ended on a Saturday. When I tried to call to get the mandatory Return Authorization #, I found that they are closed on weekends, so I couldn't talk to anyone until Monday. On Monday, they refused to give me a Return Authorization as I had passed the 45-days. As if it's my fault they close on weekends, or there was something I could do about it. Basically, I was forced to keep the clubs, although they cut the price in half. Even at half price, the merchandise isn't worth the aggravation. Don't ever do business with these people.

This is a follow up to my original complaint filed 1 day ago. A representative from warrior Golf contacted me this morning and issued me a RA number to send the golf clubs back and assured me that they would be issuing a refund for the clubs. The Reps name is Paul and he was apopogetic and told me that they had dismissed the customer service person that had been so rude to me prior.

Jerry Crump
October 5, 2009

I purchased 4 fairway woods from Warrior Golf early this year wit a satisfaction guareenteed disclaimer, played with them at least 25 times this Summer, they added nothing positive to my game. I have tried to return the clubs on 4 different occasions; the first time, they gave me a set of irons in leu of me returning the fairwaywoods, I tried them, didn't work, didn't like them. I called to tell them I wanted to return all the clubs, they gave me $100.00 back on my credit card so it lowered my out of pocket cost to $518.50 less tax and Shipping. I continued to try the clubs and am still unhappy with them, so on my last call al I could get in the conversation was that I was unhappy with the clubs, the guy on the other end of the phone must have been a used car salesman or a dialing for dollars Stock brocker, because I could not get a word into the conversation, after listening to him rant for 20 minutes and be told that my review of the clubs was bogus and that it would take a year for me to feel comfortable and to realize any improvement with the clubs, I gave up and hung up. So now, I am out of $518.50 and have a set of clubs that I do not want to play with and no means of getting my money back, they promised when I originally ordered the 4 clubs that it was a risk free purchase and if I did not like the clubs, I could get my money back.

I am telling you do not purchase these clubs, because if you do not like them, you cannot send them back. That is a fact.

Jerry Crump
San jose, CA

I got the free hybrid card in the mail. Called the number. Salesman was incredibly smooth, sucked me in. As soon as I got off the phone, however I felt sick to my stomach the way the salesman talked, and was already trying to pitch me on all kinds of clubs, packages.., I felt like I needed to go online and see what all the hype was as I'd never heard of these guys. I about crapped when I saw all the complaints, so I immediately called my bank to cancel my card (as a debit card). But it was too late. I called them back and said I didn't want the free club, the lady I talked to this time said they didn't even have a record of the order, but she would make sure it didn't get processed and no club would be shipped... ya right. The next day my card had been charged. So at this point, I had reduced the damage to only being charged the $25 shipping fee. So then (8 weeks later) the club arrived with regular flex after I was assured by the salesman it would be stiff flex. I'm a 11 handicap player. Took it to the range, and it just sucked, everthing about it was cheap, from the shaft to the clubhead, even the paint was already chipped on the head edges. Regardless, this complaint is about the phone calls afterwards. The most recent phone call was a pitch to me to invest in a golf course in my area that was going to be built... Where do these people come from? The phone call started out as "I am not trying to sell you any golf clubs, so don't worry." "Let me ask you a question?" "What would you say to someone who put $5000 into an investment and 3 years later had $20, 000?" Of course I responded, "He made a good investment.". Then he said they were raising money for a new golf course opening up and wanted to give me the opportunity to make this kind of return. I said I don't have any money to invest, and why would they be calli... (hung up on me). Don't ever think these guys have your best interest or will ever do what they say they will. Lies.

This company is horrible to deal with. I, too, received a hybrid offer in the mail (courtesy, no doubt, of my recent subscription to Golf Digest). Foolishly, I thought I'd respond. They immediatley started a hard sell for the wood set. After being assured there would be no hassle returning if I wasn't satisfied, I agreed and gave them my credit card info. What a complete idiot! Approximately six weeks later the clubs arrived. I hit my first drive about 50 yds further than usual. This, however, was the only time this happened and at this time I didn't know whether to attribute it to the quality of the clubs or to luck. However, after a couple of rounds, the clubs began to feel "flat" and soft. My 3 wood broke at the hossel on a typical fairway hit. It was around this time that my "trial period" was soon to expire. For times sake, I made the mistake of fixing it myself. I knew, though, that these clubs were not worth the money I would have to pay to keep them outright. "Trial period" expired and I decided to send them back. The phone extension the salesman gave me only sent me to the main switchboard. I was then forced to wade through endless redirects and chicago songs before I could speak with someone who could help me. We are now at two months +...
My wife tells me I'm ranting and should just sum it up. Long story longer, I told them I wanted to return the clubs. After trying to sell me an iron set to no avail, it was agreed that they would refund all but $150 to my cc and that I should see this on my next statement. Didn't happened. After many calls I finally emailed customer service and told them to call me. They said they made a mistake and my refund never reached accounting but would now process it, less s/h fees. I balked and they said they'd have to research this and call me back. I received a call back and during the call was chastised for fixing the 3 wood myself, saying they have a warranty and that was "stupid" of me. Upon being called stupid, I kind of lost it and dropped an "f" bomb while explaining that I was already having enough problems dealing with them. This greatly upset the sensibilities of the supervisor I was talking to. He said they could not refund the s/h, but would credit back $150 of the purchase price. I tried explaining that the previous agreement was that there would only be a $150 charge on my cc. He said no way, I said give me the return auth. number, he gave it while mumbling something to the effect of "you don't even make sense", told me return s/h charges were on me and "We're done!" then hung up the phone. I will now ship these back and no doubt have more to deal with when they receive them.
Alll of this and I'm still an 18 handicap.

I received a marketing promo for 3 dozen golf balls. When I called to try the balls, I was talked into trying their Driver and woods in order ot receive the balls. When the clubs arrived, they were sent w/o club heads but came with tons of cheap useless stuff like a shirt, pocket knife, stickers, etc that really cheapened the feel of their clubs and my purchase/demo.

The Clubs were poorly manufactured. The sales team are very deceptive and offer all kinds of free stuff for demoing more clubs. My advice is to refuse all offers and business elsewhere. It's not worth the hassle nor is it pleasant dealing with their company.

Still haven't got those damned golf balls.

BH

This is just about the worst company you have dealt with. They come across with a free marketing e-mail scam and then charge you an enormous price for "shipping" a club. Then they send you the club (a hybrid in my case) without a headcover. When you complain, they say we will rectify this complaint but you now have to pay some more shipping. A terrible business to deal with - I will have nothing to do with them, EVER!

I received a postcard from warrior custom golf yesterday (6/19/2009) offering 3 dozen golf balls free!
I was burnt once before by them already... Wound out having to buy a test driver from them for 160 bux... Which would be equivalent to a 10-dollar's worth of a club. Never. Never. Never believe in anything this "warrior custom golf" has to offer you. Trust me - it ain't free in any sense of the word. This business should be shut down and made to refund money to all the innocent people they've cheated/scammed over the years.

This company does not return phone calls or emails regarding complaints about their products. I bought a set of irons, tried one club at the range and discovered the club looked older than my current 25 year old irons. I compained and was told that they would send me another set of irons, this time suited to my play (8 handicap) and all for just an additional $100. I asked for 1 1/2" longer than standard and received 4" longer than standard. Once again I complained via email and nothing, no return email or phone call. I have subsequently had numerous phone solicitations asking if I would like to but "our newest " irons and when I tell the salesperson my story they tell me that they'll have someone in customer relations call me. Nothing has happened. I now have 2 full sets of useless clubs in my carport and I can't get the refund I deserve. I still however keep getting calls and emails offering "free" stuff. Usually every week or so.

Received an email from them today to do R&D on their golf balls...3 dozen free for just shipping and handling...no problem there...I called...and was told that the only way you get the golf balls is to PAY FOR and try a Golf Club...I reread the email and it says nothing about that...so I called again...and the customer service rep told me the same thing. When I mentioned that was deceptive and fraud he said "well I don't know what to say"...we have golf clubs...again I told him it says nothing about that in the email and he stated "well, thats what it is". Complete fraud.

Got the "free" Christmas bundle and the "free" driver for agreeing to try the new hybrid woods for up to 45 days. Went to return all but one wood because I liked my current clubs better, and they said "Will you keep the clubs if I credit your card back $200? You will have to pay close to $50 to ship them back anyway." I agreed and 2 weeks later I have yet to receive my credit that was supposed to go through the same day. Called them today and they claim that it takes 30 days for them to process a credit from accounting. BS! I am an executive at a bank, with extensive knowledge of the system and that is completely bogus. I am forced to dispute the charge now. Irritating.

Failure to comply with its test and return policy in that full refund for clubs I wanted to return was not honored. Amount owed me is $133.

My attempts to obtain Return Authorization Number were resisted. I was told to keep the clubs and full refund would be granted (By George Kent on 12 Aug 08 / 11:53 AM CDT) $400 was refunded. Subsequent phone calls not answered. Emails dated 1 Oct 08, 1 Oct 08, 23 Oct 08, 24 Oct 08, 30 Oct 08. On 3 Nov Warrior informed me that a supervisor would call me. Received call that week. No name, no number. On 12 Nov 08 I notified Warrior and reiterated my claim for a refund of $133.

Discussed today with unnamed alleged supervisor who played back the company's position that I had agreed to the $400 refund. Again, I did not.

Joe Schaefer, 348122.

I recieved a card in the mail stating that since I am an amateur golfer and not using Warrior custom golf clubs I had been selected to recieve a "free" golf gift grab bag a $250 value, redemption code #GB39. The card states that the S&H is not included, S&H came to $39.00. Here is my complaint, in order to get the "free" golf gift grab bag I would have to agree to test 3 Warrior custom golf clubs, a driver and two fairway woods, in which Warrior custom golf clubs would charge my credit card $399.00. I would be refunded the $399.00 minus the $39.00 S&H if I returned the 3 clubs within 45 days. I told the telemarketer that I did not want to try the 3 clubs and he stated that paying the $399.00 by credit card was the only way that I could get the "free" golf gift grab bag. I am sure that there are laws against such practice. Warrior Custum Golf is not to be trusted!