Waste Management [WM]
Reviews and Complaints

I would say better luck next time, but that seems like it would be beating a dead horse. If you can not deal with a simple garbage contract how do you make it through life?

This $75 cancellation fee is ridiculous. Haven't you already made enough profit off of me? I was so happy with my service until this. I will not be using the service again at my new home. Nickel and diming customers at the end is not a good way to have return customers. Figure it out.

I went online to try and get a loan, and they said that I was accepted but there are no upfront fees to pay, But when I look into my bank they have taken out a total of £59:99 and now I, m demanding that I want it back in to my account, I want to cancel my memebership with them ... Yours sincerely Mrs. Elaine Pannell

I agree, I have had on-going billing issues with Waste Management. Twice I was billed $29.00 as they reportedly had picked up my containers due to non-payment. This did not happen. I go on-line, my bill is zero. I call customer service they reduce the bill, removing the $29.00 but if I want to pay my $18.00 dollar bill on the telephone it would cost me $8.00. So I go on-line...out of service. If you want a paper bill it is a $4.00 admin. fee. I think it's taken care of in December. I get bill's for $29.00 again and of course late fees, admin fee, etc. This time I wrote the local office and I am credited the $29.00. March I get another bill $9.00 - $5.00 late fee and $4.00 admin. fee for my zero bill. This time I e-mailed and received an apology and was credited the $9.00. I put my trash out on Monday. Come home - no trash cans. I have a zero balance. The next morning, 2 trash cans and 1 recycle (I had 2) are on my front porch in front of my door. I have no idea when those appeared. I am in a HOA and can't get out of this contract but will pursue this further AND I think there should be a national response about their billing practices, just like what happened with Verizon and Bank of America. This company will not change without public exposure.

Waste Management is by far the worst trash removal company out there. They rarely show up for my weekly trash pickup even though I’ve been a paying customer since 1996. The drivers are not reliable, lazy and seem to not want to work. They are happy to take your money and could careless about the customer and fulfilling their end of the contract and pick up your trash. When I call up to say my pick up was missed (which is most every week now) I’m told there is a driver shortage. Ummm this has been going on for months. Hire some more drivers ! It’s not rocket science here folks. Horrible service by Waste Management- how do you guys sleep at night knowing you are nothing but a fraud - thieves that happily take peoples money and do not provide a service and laugh all the way to the bank.

I have been on hold for over an hour. I'm trying to cancel my service. I am billed every 3 months for their service. It goes up every 3 months. I have one trashcan I live by myself and I don't live far from the dump and my next bill is $187.60 the previous one was like $183 the one before that $174. What gets me is that I know someone that lives farther from the dump and has a family and 2 trashcans and they pay $130 every 3 months. I have called about this in the past and they lowered my bill for a few payments and then there it went more and more every payment. They rip people off. Burn barrel sounds good. Dam I'm still on hold they close at six I wonder if anyone will answer in the next hour.

Our condo association has contracted Waste your time Management and they pick up the entire village but our street they forget more often than not. Then I call to complain and am not given a clear answer when they will finally pick up the trash. They always have an excuse. It makes no sense how you can forget one street in the village of condominiums time after time. I don't know if they are the cheapest game in town but it would be nice if our condo association would pay a little more for better service. Waste Management Sucks! Don't use their service and customer service isn't great.

Did not pickup trash on Thursday! I call they said will pick up Saturday. They called say on Monday by 6:30 PM. no one shows up. Try calling and they are closed.

We are the only family in our development still using them and they have not been coming in because of snows where other have and have skipped weeks. We are quitting them at the end of the billing period as they refuse to refund and let us quit now. Their agent just told me that we signed the agreement and could not get a refund. I told him when I signed it I expected them to pick up my garbage. If it were a lot of money, I would be at the magistrates office today.

Mattress & box spring by the curb now going on the third week! 2 calls to customer service where line is being recorded. For what?
Nothing ever changes with these folks. Extremely POOR SERVICING!

Same thing happened to me! someone needs to create a blog and tell everyone how bad Hate Management is. locking you into an auto renewing 3 year contract is absolutely bull S***
Waste Management is a scam and bully!

Waste Management out grew there need for servicing the customer. They think that they have everyone by the b***'s. Look at other resources such as composting. I am a current customer and will fire them very shortly. They don't care about us. Even if they are a monopoly in your area there has to be creative ways to make them go away. I think we need to start asking our elected representatives to look at the poor practices of this MONOPLY as a whole. They refused to pickup my trash on my road that was not inaccessible. See attached photo. Can not get a reply from anyone local. They would not even give me an email to send the picture to. I am told that someone will call me and the call never comes. I am done.

I agree

Here is Canada we have the same problems with WM. Management and staff give promises which are misleading, as they never follow them. They are pushing their own way, delay responses, and do everything to have you pay their outrage charges.

My husband has worked for WM for 11 years. Up until this past year he had a great work record. Then for some reason he was told he was being watched and be careful. Not understanding why, he just went about doing his job. About six months ago the trouble started. Being written up for stupid things etc. In January he was suspended pending termination. Six weeks ago he have his notice of retirement. Then it really started, including being terminated this week, four weeks from retirement. What gives with this company?

I agree with fond du lac.Being the wife of a x- employee of this company for 24 years, when r case is over, i will tell u more.Simply 24 years and now not there should tell u something about this company.
Its sad because they use to be fair, honest, and ethic, to there employees, about 10 years ago.But that has changed, and not for the better, km

They have produced documents to the bank which are fake. The banks have paid out under letter of credit and they have scammed us for U$100000 - i have found another company lost over U$800000.

Just had a similar experience. My bill kept going up so I called to complain. The woman was very nice - she lowered it and all was good. Then a few weeks later I get a bill as if I hadn't paid and it had not gone down. I called and they told me to ignore it - I didn't owe anything. Then a month later I get a bill that is almost double what I was quoted. I call back and the first woman said I was charged a "Resume Fee" - and when I started questioning she kept saying I was breaking up and she couldn't hear me - but I could hear her fine. She said she would call me right back and never did. I had to go through the whole process again and the woman tried to help but she kept explaining that my services was cancelled for non-payment with a $45 resume fee plus $10 more for administrative charges. I argued this was robbery - how could they charge 50% of the bill when they didn't do anything. She kept saying that I had let the bill lapse 62 days. When I pressed her for the dates the bills are due she then was flip flopping what she said. I continued to review the facts and then even she could see that the bill was only 30 days late when I paid it so they should not have cancelled the service. She couldn't explain what happened but did fix it for me. I just hope this is reflected in my bill in a few weeks. Very upsetting and just a 'waste' of my time.

We have the same problem with Waste Management. I tried to cancel last year but they said we had another year to go so when it came up this year I was a month off now we are stuck with them for 3 more years because of the "rolling contract". They are deceptive and misleading with their contract. They want to enforce their contract with an iron hand yet they want the ability to change their prices whenever they want.
Ours too is for rental property. We deal with contracts all of the time. We have let our renters out of the contract for individual reasons . We do not want unhappy renters on our property and I don't know why Waste Managment would want such bitter customers.

Several times through out 2014 I've called to let them know recycling wasn't removed. I was told a supervisor would call me but never did. Going to have to ask township for a refund of monthly fee's. Maybe then they'll do something about this worthless company. Could be because they're in Flint it has something to do with it. Garbage city garbage company.

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

I have a similar story...

Our homeowner association changed trash companies so we all put out our trash bins for pickup by Waste management. I put out my 89 year old neighbor's bin since she was out of town. Waste managment picked up my bin, her bin and everyone else's. Then they claimed my 89 year old neighbor never put her bin out and sent her a bill for $75! I called them and explained they have made a mistake, but they claimed they did not. And then they admitted they don't keep records of what was picked up or where! They had no record of picking up 1 or 2 bins at anybodies house! So the $75 charge is just trying to take advantage of a older widow who might feel she has to pay.

I'm going to complain to the BBB and any complaint board I can find. I suggest everyone require wastemanagment sign a receipt when they pick up your bin. That should be a standard business practice anyway -- drop off a bin, have the homeowner sign a receipt. Pick up a bin, sign a receipt. Otherwise the company is just stealing money from their customers.

I've been getting double billed and double charged and every time they say that they fix the problem they keep hitting me with another double bill again and late fees and then they act as if they don't know what's going on but when I call in I make sure that all my calls are recorded because it's my business line which calls get recorded as I'm on the phone so I have no control over that so with that being said Waste Management do not reply to this comment because you guys have did nothing to help me I will do what I have to do on my part even if it takes for me to go all the way out to filing a lawsuit as I did get in an accident it has hurt my financial situation and I am only able to pay when I can and when I called in and told them that I couldn't pay I wanted to cancel they said to not cancel that if anything that I won't be responsible for the current bill that will be coming up on the billing cycle because I will not have service but I will be charged for a $25 restoration fee so I was okay with that so I didn't cancel but then I come and I have the money to pay to get my service restored and now they double build me again a second time so this has caused a lot of emotional distress and I feel like there are more than just me going through this so I feel like there needs to be something done and I will do my best even if it takes for me to file a lawsuit on this company but they are not going to continue to take advantage of us because scientifically the algorithm is not always true and I bet you that is how their system is ran

I'm experiencing the same thing they tend to keep double billing for services im not using in im just about ready to open a lawsuit because im sure im not the only one experiencing this WM don't try to reply to me because all you all did was rip me off in fail to fix the problem

Waste Management raised prices with no notice except in fine print on the bill when received. I checked with Republic and found the same service for 50% less. WM bills 3 months in advance and I had paid and cleared payment prior to the next service term $209.00. On calling to cancel they said no refund would be allowed as their "bill / contract" indicates that by submitting the payment they agree to perform the service - whether they perform the service or not - and that constitutes fulfillment of the agreement. No service performed - no refund - that's theft.

I am a residential customer and live in San Dimas California, and for 38 years I have been billed for my waste management trash service on my water bill. On the water bill it just stated the monthly rate for my trash service with no other explanations. At or around 2019 waste management started billing us directly with an invoice. I soon noticed that waste management has 3 different monthly rate schedules depending on the size trash container we have and that I was being over billed $4.08 a month.
I called waste management and before I mentioned the over charge, I asked them how long they showed me at this rate schedule. The customer rep. looked up my account and told me ever since they started the 3 container pick-up service.
2 weeks later waste management calls me and confirmed they did over charge but would only go back a year for reimbursement. I have been over charged for over 10 years, and all you crooks will do is reimburse me $48.96 !
I feel they could resolve this wrong doing by giving me the senior rate on my trash service now. I'm 62 so this would put me on the lower rate schedule 3 years early.

The responses from Waste Management are all the same, nothing for something. That something being your money. Do everything you can to ask people to not do business with Waste Management and show them the letters/emails they send explaining their unreasonable and shady demands. Together people could cause them to change their business practices. Never miss an opportunity to warn people of this company.

Our company cancelled our service with Waste Management for last service 1/31/18. I sent registered letter in September 2017 cancelling the service. We had been with them for over 25 years which I will say was continuous increase and without notice. Once you pay the increase you agree to the price with is in the fine print. They look for 3 year terms but the prices increase. It took more than a month for them to pick up the container and they kept sending invoices until April. They made an adjustment for the invoices but we still owe $288.00 to remove the container which I think is way over charge. I am so happy to be rid of them. We have another company which is half of what they charge. Really pretty sad when we were a customer for over 25 years. Shame on Waste Management.

I just canceled my service after getting a new quarterly bill that was 4 times the competitors rate. It took 3 phone calls to cancel. And they never said anything about a contract (don't remember signing one but it's been 20 years since we started the service), or having to pay because I didn't cancel early enough. After reading some of these post though I'm worried they are going to come after me for more money.
When I called to cancel I asked why they are charging 4 times what a new costumer would pay and the extremely rude customer service manager just said it's a yearly increase they charge to do business. So I tried to emailed them from their website. I was allowed 500 characters to complain and try to explain. That was not enough to allow for the "B..H" I wanted to leave. I expected a response in 48 hours (as the website states) and all I got was an automatic reply saying they got my email.
It's been two more weeks and two more phone calls trying to get a better explanation and to cancel. I am just done with them and their rude customer service people.
I promised them I would tell anyone who would listen how bad I was treated and what a rip off they are. So here it is NEVER USE WASTE MANAGEMENT!

Our small business, 2 yard dumpster is picked up every other week and I just discovered another local business uses a competitor and pays about the same we do, for a 4 yard dumpster, every week ! No Contract !
My boss signed a contract because she was told it would lower our rate -BIGGEST SCAM IN THE BUSINESS !
Now I'm waiting to send that all important 90 day prior, (but not more than 180) certified, return receipt letter to get out of the contract, without paying for 6 months without service, in "Liquidated damages"
STAY AWAY FROM WASTE MANAGEMENT AND THEIR DEVIOUS SCAMS AND SMALL PRINT.
Please contact me if anyone finds a way to file a class action suit regarding their contracts and rates.
I understand it wouldn't be the first time in court for them, and their contract includes legal fees billed to the customer for litigation.

I sure Hate to here about y'all getting screwed over by WM. I know how it works and it IS just awful how they can get away with things, but not only them, other disposal companies as well do the same thing. You think you're getting a deal at first but when you notice on down the road, that it's not what you THOUGHT you signed up for.

Being a former supervisor over commercial disposal at a City government I tried and in some cases exposed on how much of them work (disposal companies). There are a few ways you can protect yourself and your company from these BULLIES.

You may also check with your local City Government and see if they offer the service before getting into any so called CONTRACT. Usually Cities are pretty even with everyone else, maybe a dollar or 2 higher or lower. I've listed a few things below that you can benefit from by using a Cities disposal service.

Just keep in mind that not every City offers the service but if they do, I think it would be better for any business-large or small. Hope this helps. And if y'all have any questions please feel free to shoot me an email 1972timbov@gmail.com
Save $$$$
No contracts
Keeps tax $ in the community

Hello everyone out there. I was a Residential Driver for Georgetown Delaware Waste Management . We had been relocated from Cambridge, Maryland due to consolidation. Once we arrived there all we heard from the other drivers was how bad it was to work there. Little did I know I would soon find out. After a couple of months and getting to know the Delaware drivers I repeatedly heard them complaining about being cheated on their pay checks. They started showed me their incentive sheet printouts that came along with the checks. By the way, they could"nt mess with our pay yet because they had to pay the Maryland drivers a set pay rate for almost a year cause our routes were not in their system. Being I had worked in the office before I had a thorough knowledge of the formula they used to determine how much the drivers should have been paid. Every single driver that showed me an incentive sheet were being cheated out of $ 100 to $ 300 hundred dollars a week at least. Once I told them this they started going to the Route Manager responsible for their incentive sheets and pay. Next thing I know I started being harassed in every way possible, culminating in being terminated for allegedly having 8 occurrences when it came to find out through my vigorous pursuit of all pertinent records I only had 3 occurrences. It"s like someone else said in their comment. These big corporations and companies do not really care for their employees at all. Due to a severe illness, I had to put doing something about this on hold until now. Now its time to do something about it.

one of the main things in this company is that managers only care about their numbers all the time do not care how or when the roads are completed by drivers. no matter how tired they are, how much sleep or anything else by the life of the deal is bad drivers lie on your face and if you say something you are in the sight of all. keep drivers uninformed of things that happen in the company.

as the saying goes the more ignorant best for them

I had to cancel my account and they made it so impossible for me that I am thinking of renewing the contract, I don't like their customer service, I am a small guy and cannot go for law suit. I wish there was some way out there.

I would be happy to join any class action suit. I was employed by WM and after 4 months got sick. While on short-term disability, they stopped by benefits and paycheck and now my supervisor won't return my calls. They are forcing me out of compliance. The company is evil and is ruining my life. I was an employee in good standing deserving of the benefits and they yanked them negligently. Cigna is outrageous too. If you're serious, contact franniedorchester@hotmail.com. I think we should sic a union on them and unionize the customer service people. The supervisory staff is uneducated and trained to rough up the troops. Not a good place at all. People treated shabbily like the industrial revolution.

You were set up give me a buzz at hosea_4vrs6@msn.com

I know a group of individuals are planning a class action suit against waste.

Give 'em he'll! You were scapegoated from what I can tell.

WM has one of the SHORTEST contract terms in the INDUSTRY, read any of your vendor agreements, ALL of them from Security to building leases etc "rollover"
our competitors have FIVE year terms!

You are right on.I worked for lousy company, and i saw what was going on in my own county.The stupid County Administrator signs a lease with wm and then lets wm sign another lease on our transfer station, and waste management is not even using transfer station, just their way of locking their selves into the county.
waste management doesn't acknowledge their employees(the little people that make it work).
dianemac

They did this to me too, I asked them to swap out my 4 yard dumpster with a 3 yard dumpster and they said I had to sign a form to get this done. What they don't tell me is that on the back of the form was a committment to a 36 month contract.