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I had a residential 2-yard dumpster under a one year lease with waste management. I had to monitor my bill statements each month because waste management kept raising the charges! A dollar something here, a dollar something there, then eight dollars, then more! Whenever i'd call to complain they'd reduce the charges while acting like they were doing me a favor! # them! I caught on to their game after six months of stress! I went with another comany after my lease expired and the new company charges less than half what wm charged for the same service plan, same dumpster size! Plus the new company didn't charge a delivery fee whatsoever and said they don't charge a removal fee either! So go to hell all you mother-f_s at waste management! Heaven break the monopoly!
The complaint has been investigated and resolved to the customer's satisfaction.
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One of the SUCK-IEST company.
Waste Management = new AOL
remind me old days of AOL.. no way to cancel account, suckers were using aol.com for email because they didn't know it was free
wm.com Customer Service SUCKS just like AOL
wm.com charges hidden fees worst than BANK of AMERICA in this aspect.
wm.com Marketing SUCKS! this will make all those "AS SEEN ON TV" marketing look much better.
Don't believe anything Waste Management representative says about cost. you will be in bigger shock than your cell phone bill sms charges!
Waste Management management is waste.
marketing and sale is waste and not recyclable.
customer service is toxic waste can't dump anywhere. WM really needs WESTE SOME $$$ charged via LIES and in HIDDEN FEES on TRAINING EMPLOYEE about CUSTOMER SERVICE and COURTESY
WM will never again waste my min.
I totally agree - they're the worst corporate entity I've ever dealt with - one of those companies that acts like they're doing you a favor by accepting your business.
Constant increased every quarterly bill...buggy software that doesn't communicate...email saying my credit card that I pay with was due to expire..tried to logon and was informed that I did not exist...after 2 days trying, I finally created another account...and I will be damned...the full account history was there...but I thought I did not exist? Paid a $20 late fee to prevent disruption of service as they stated only to find another $40 re-initiate fee and this morning NO FLIPPING pickup! Kiss my ###!...You all suck with your corrupt billing increases and total lack of acknowledgement by a professional software developer that your system has major problems that need fixed ASAP
So I have been a customer for 13 years and never missed a bill, today trash was not picked up and I called them...well guess my Oct bill was not paid, I never received the bill, of course when you don't pay something monthly you have a hard time keeping track of when it was paid..so they supposedly called when bill was not paid and of course after 13 years the phone number on file is incorrect. They don't send another bill, how stupid is this? We are relying on the worthless postal carriers to deliver these bills, so maybe we will not get one once in a while, ever consider this? SEND A PAST DUE NOTICE or how about adding it to the next bill--cutting off service to a customer that has paid every bill for 13 GD years is STUPID and missing ONE bill should NOT result in the trash not being picked up...of course the trash business is a monopoly here in Pataskala so I have no other choice other than using these idiots!
LOTS OF APOLOGIES!
Waste Management out grew there need for servicing the customer. They think that they have everyone by the b***'s. Look at other resources such as composting. I am a current customer and will fire them very shortly. They don't care about us. Even if they are a monopoly in your area there has to be creative ways to make them go away. I think we need to start asking our elected representatives to look at the poor practices of this MONOPLY as a whole. They refused to pickup my trash on my road that was not inaccessible. See attached photo. Can not get a reply from anyone local. They would not even give me an email to send the picture to. I am told that someone will call me and the call never comes. I am done.
Same thing happened to me! someone needs to create a blog and tell everyone how bad Hate Management is. locking you into an auto renewing 3 year contract is absolutely bull S***
Waste Management is a scam and bully!
Mattress & box spring by the curb now going on the third week! 2 calls to customer service where line is being recorded. For what?
Nothing ever changes with these folks. Extremely POOR SERVICING!
We are the only family in our development still using them and they have not been coming in because of snows where other have and have skipped weeks. We are quitting them at the end of the billing period as they refuse to refund and let us quit now. Their agent just told me that we signed the agreement and could not get a refund. I told him when I signed it I expected them to pick up my garbage. If it were a lot of money, I would be at the magistrates office today.
Did not pickup trash on Thursday! I call they said will pick up Saturday. They called say on Monday by 6:30 PM. no one shows up. Try calling and they are closed.
Our condo association has contracted Waste your time Management and they pick up the entire village but our street they forget more often than not. Then I call to complain and am not given a clear answer when they will finally pick up the trash. They always have an excuse. It makes no sense how you can forget one street in the village of condominiums time after time. I don't know if they are the cheapest game in town but it would be nice if our condo association would pay a little more for better service. Waste Management Sucks! Don't use their service and customer service isn't great.
I hate trying to call this company. It is the worst, I just went through 4 people in 30 minutes and my question was still mot addressed. [censored]ty service
Very sorry to hear this was your experience. We appreciate your feedback and the opportunity to improve. Please email your address to wmcares@wm.com subject COMPLAINTS BOARD with a copy of your post so we can investigate this right away. Thank you ^SR
Horrible billing, when make payment there's no date on bill of payment, like 99%mh other hills . If they get payment late weather of Po they add $5 late fee which is fair keep picking up every week but nxt bill will show " resume service " with $55 fee huh what ! No where disclosed to consumer anywhere on hill . Also invoice will show payment balance and your payment not a minus but a plus huh new math ?! They need to be investigated Atty gen or FTC . Deceptive invoice practices
Hello, our apologies to hear this was your experience. We appreciate your feedback and the opportunity to improve. Please email your complete service address to wmcares@wm.com subject COMPLAINTS BOARD with a copy of your post so we can investigate this right away. Thank you ^sr
I have been on hold for over an hour. I'm trying to cancel my service. I am billed every 3 months for their service. It goes up every 3 months. I have one trashcan I live by myself and I don't live far from the dump and my next bill is $187.60 the previous one was like $183 the one before that $174. What gets me is that I know someone that lives farther from the dump and has a family and 2 trashcans and they pay $130 every 3 months. I have called about this in the past and they lowered my bill for a few payments and then there it went more and more every payment. They rip people off. Burn barrel sounds good. Dam I'm still on hold they close at six I wonder if anyone will answer in the next hour.
Waste Management is by far the worst trash removal company out there. They rarely show up for my weekly trash pickup even though I’ve been a paying customer since 1996. The drivers are not reliable, lazy and seem to not want to work. They are happy to take your money and could careless about the customer and fulfilling their end of the contract and pick up your trash. When I call up to say my pick up was missed (which is most every week now) I’m told there is a driver shortage. Ummm this has been going on for months. Hire some more drivers ! It’s not rocket science here folks. Horrible service by Waste Management- how do you guys sleep at night knowing you are nothing but a fraud - thieves that happily take peoples money and do not provide a service and laugh all the way to the bank.