Republic Services
Reviews and Complaints

As someone who cares deeply about environmental sustainability and efficient waste management, my experience with Republic Services Inc has been a mix of highs and lows. On one hand, their commitment to creating a cleaner, safer, and healthier world through comprehensive environmental services is commendable. However, the reviews from other customers highlight significant issues with their service reliability and customer support. It's disheartening to see instances where customers have faced challenges with missed pickups, poor communication, and billing discrepancies. While some customers have praised individual representatives for their helpfulness, the overall sentiment seems to point towards a need for improvement in service consistency and customer care. As a potential customer, it's essential to weigh these factors carefully before engaging with Republic Services Inc for your waste management needs.

I live on the 145th block of Spaulding Avenue in Harvey Illinois. Twice out of the last three weeks our trash has not been picked up. I’ve called several times to inform the office about this problem and they keep apologizing and telling me the trash will be picked up the next day. They never show up and the trash sits for another week. The refuse bill is added to the monthly water bill, so they can’t say they’re not getting paid and I’m fed up. I will be filing a complaint with the BBB and inform the mayor’s office of this frustrating situation.

We have a 2 Yd. dumpster at out house, with a contract that states pickup every other week for $125 per month. They periodically miss pickups but are to return within 48 hours for the missed pickup. This time, our normal pickup date was 1/25. it's been a week to the day that they have missed our regular pickup. I have called them three times, 1/29, 1/30 and 1/31 requesting they come to pickup our missed pickup day. Each time I am told they will be there the next day, I also get a text of the same. They have never shown up, even though they say they will! Our dumpster is full, it is actually overflowing. It is a terrible sight to the neighborhood, it smells and this is totally unexceptable. I would urge no one use the irresponsible company! We pay our bills and pay them ontime. Their service is totally unacceptable!

Im a District Manager for FedEx and observed a Republic trash truck pull up to an intersection waiting to make a turn. A tv box with packing material fell down from on top of it in front of the windshield and down onto the ground just in front of the truck. There was plenty of time for the driver to get out and grab it. However they chose to wait on the light to turn green and drive over the box and packaging material cascading it all over the intersection, only to driver directly across the road to a Circle K to pick up their dumpster.

Absolutely unprofessional and uncaring.

To whom it may concern,

We have contract for picking up our trashes towice a week for 3 eight yards dumpsters " for 50 businesses", but we have a lot of missed pick and we have big problems with our tenants to dump their trashes.

We requested to cancel our contract and find different waste company to take care our business, but Becky Rodriguez, who is the sale manager threatened us with cancellation fee for the service that we are not receiving. Trashes are all over my property and we are getting complaints every single day.

They don't heave us any choice, but to file lawsuits against Republic services and try to cancel the existing contract.

Befor opening the file, we decided to contact with customer service maybe we can resolve this problem without involving justice in peace.

Our service address is 7410 Mansfield HWY kennedale TX 76060

You can reach out to me Phone # [protected].

Best regards

Alex

I observed many fairly large oil splotches and trials on the pavement on my block 6070 Castle Gardens Ave Las Vegas NV 89130 near where each garbage can was placed. Some of this oil will eventually find its way into the storm sewers and into our driveways if it was all in one place, might be considered as a very large oil spill on a street. The Driver knows they are losing alot of oil from their trucks cause I spoken to them. all they stated its there were told by there supervisor to go and do the route and if I wanted to complaint I needed to contact the office As a taxpayer, I do not have much influence with the company so can I assume it is the responsibility of the city to file a complaint with the company regarding the oil pollution of our streets? I've been calling every week in reference to the same issue numerous weeks it's so sad no one here at Republic Services cares about the oil that leaks from their trucks all over our streets Please see attachments of the spills 

Prior to take over by Republic Services, Randy's Sanitation was my garbage collector in January 2022. Since I had set up automatic payments through my bank, an overpayment was made to Randy's Sanitation on 4/14/22. After numerous attempts, I have not been refunded the overpayment and Republic services has not taken responsibility to this error and not corrected it.

Trash pick up said my car is in the way.. It is not, I have pics.. First they yelled at me saying my car is in the way.. There is wide open space... No longer will the trash guys get snack on christmas, like I have been doing more than 6 years... No more christmas gifts after yelling at me for no reason.. My trash is not being picked up.. No car is in theit way... Plus, do they normally yell at customers, a new practice for these new trash guys... Thet are not the same crew I had 3 years ago..

I have called twice to speak to my local Republic Services for help with this issue, but they never have a manager return my call. The trash truck that goes through Garwood Estates, Bear, De constantly speeds…at least 40 mph. I tried to stop the driver the other day because there were 5 kids riding their bikes at the same time the trash truck was speeding down the street.

For over 8 month, trash service is missed weekly. We get a call informing us that the service will be delayed 1 day. This is a lie. Often they do not come. We call all week and nothing happens. We have many cans of rotted trash on a very small cul-de-sac. Usually 10 -30 cans. I have contacted everyone from the waste management co supervisory rout staff, as well as the City of Benicia. I have been told that this is unacceptable from the City but we have yet to have a resolution. I am told Waste management (Republic Services Pacheco) is in breach of their contract with the City. However, Nothing is being done by the City despite our efforts. There should be some sort of way to enforce this don't you think?

As the summer heats up, we should not be forced to deal with this every single week. Hot rotted trash in front of our homes for days.

We need help.

If we can get media attention to this matter, we might get action. I do not know what steps I can take to ensure that the service we pay for, (without compensation or bill deductions).

This is all 10 houses on Ridge Circle in Benicia.

We have been given the middle finger so to speak. This just can't be.

HELP PLEASE

thank you

Phil Coe

5 Ridge Cir

510.863.3263

These are the folks that claim they are addressing the issue. They do nothing!

Contact info:

Waste Management Supervisor of Operations

[protected]

City of Benicia

Sharon

[protected]

Trash pickup day is Monday.

Today is Tuesday and Services were missed as always and like always, called in by all neighbors and still ignored.

Late services were ignored today as well. Likely to not come this week at all. Please send someone to look. The street is full of cans weekly that make it very difficult to not hit them or maneuver around daily.

This is a damn nightmare!

We love our City but do not love the service that we PAY for.

Phil

Missed bulk pickup on the following dates:

July 5, 2023
*July 6, 2023 (to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)
*July 7, 2023 to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)
July 19, 2023
August 2, 223
*August 4. 2023 to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)

The above list of dates indicates the regularly scheduled dates for bulk trash pick up in my neighborhood. Where some dates are starred, those are the dates I was told that a truck would be by to pick up bulk trash that they failed to pick up during my regularly scheduled pick up.
I have called and spoken with someone from Republic Services on the following dates:

July 5, 2023
July 6, 2023
July 7, 2023
July 19, 2023
August 2, 2023
August 3, 2023
August 4, 2023 (It was after hours so I left a message with their answering service.)

At the end of each phone call I was assured a truck would be sent out on the dates indicated above to pick up the trash left out there, but that has not been the case.
I am writing to the BBB to inform consumers and not my county and state, that this company does not provide the service for which it is being paid. I want the trash removed from the premises of my residence immediately and the quarterly charges credited back to me on my billing statement, since this company has failed to provide the service I’ve paid for but also they have wasted my time, energy and labor constantly having to call and follow up on this matter.

Also, this is very problematic just because trash that isn’t disposed of properly attracts insects and rodents and is just unsanitary and a health risk.

Republic Services (dumpster) I scheduled a pick up for the dumpster on August

3. 2023 (Thursday) They never showed up. I called on Friday and they advised, they would be there before 7pm. I asked to speak to a supervisor to confirm since they didn't come on Thursday and they advised me, they do not take calls? I would have to leave a message and someone would get back to me in 48 hours - really... I having my driveway worked on and now they can not start till the following week. They caused the delay of work on my driveway. If your company was not able to pick up the dumpster, a phone call or email would have been nice. That is called good customer service which you company lacks!

Our business has used Republic Services for about a year and a half, with a weekly pick up scheduled for Tuesdays. Things were going fine until about 10 days ago when we were having the sidewalk and driveway apron replaced. We contacted Republic Services and told them about our concrete work and advised them to used side gate to enter the property to empty the dumpster. The customer service representative said my account would be noted and the driver would be informed to use the alternate gate until the concrete work was completed. Tuesday arrived and left and Republic did not pick up the trash. I called Republic customer service again and confirmed that my account had been noted that the driver should use the alternate gate on the side, as requested and, after an apology, I was told that they would come the following day to pick up the trash. They did not come the following day and this charade - telling me they would be here either later that same day or the following day - continued from July 18th through July 29th. Every single day they claimed they would be here to pick up the trash and they did not. One day (I think it was July 25th or 26th) they did stop in front of the building, according to one of the concrete workers, but instead of turning onto Hansberry St to access the alternate gate they simply left and then had the audacity to report to the home office that they had completed service i.e. picked up our trash! We are now looking for someone to take loads of our trash to a local trash facility before we have a rodent infestation.

I had to cancel my service due to missed trash pick ups and when i called i was advised they were short drivers. I then cancelled my service and she advised i was paid up so would not be any charges and never mentioned charging to pick up can only that they would pick up. I never got a credit for the missed pick ups and i sure am not paying for them to pick up can $88.50.

There has been no yard waste pickup in our subdivision for more than three weeks. My neighbors and I have made multiple calls to customer service, in some cases (including my own) escalating the complaint through several layers of management trying to obtain satisfaction. My neighbors and I have received promises that someone was owning the problem and would be following up by telephone soon but no follow-up calls have been received and the yard waste is piling up around the neighborhood. Many of us are considering legal action at this point.