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I have been a Republic Services customer since 2001. I have had several accounts with them in support for as many as four residences in Las Vegas. I currently own two residences in Las Vegas (no mortgages) and two automobiles (no loans or leases). My FICO score has been as high as 830.
In just received a debt collection letter from Coast to Coast Financial Solutions wanting to collect a past due bill of $54.72 from Republic Services.
In April I received a late bill pay notice from Republic Services for one of my properties. This was strange since both of my properties are on autopay with Republic Services. I called their billing department and spoke to a representative to correct the autopay service. He indicated that the autopay service was corrected and agreed to waive the later fee.
Yesterday, May 13, I received a debt collection notice for $54.72. I went to the Republic Services website and noticed that only one of my accounts have active autopay services. I was able to active the autopay service for the so-called delinquent account and called Republic Services.
They did acknowledge that I had contacted them in April about the account in question and acknowledged that the customer representative waived the late fee. However, they said that they had no knowledge of the customer service representative fixing the autopay service. Why would I contact Republic Services to waive the late fee if I was not going to pay the bill. Republic Services did not fix the autopay service and they dispute the fact that I spoke to them about it. Why did they have to turn the delinquent bill of $54.72 to a collection agency and ruin my excellent credit. Why must I pay a $25 service fee for their mistake.
Claimed loss: Republic Services has damaged my credit and charged me a $25 service fee for their mistake
Desired outcome: I would like Republic Services to remove the debt collection from my credit and refund the $25 service fee.
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If you haven't done so already, reach out to Coast to Coast Financial Solutions and explain the situation, providing them with all the relevant information. Sometimes, collection agencies are willing to work with you if there's a legitimate dispute. You should also contact Republic Services again, perhaps escalating the issue to a supervisor or manager, and explain the impact on your credit. Document everything and request written confirmation once the issue is resolved. Additionally, you might want to check your credit report to ensure it reflects the correct information and dispute any errors with the credit bureaus.
This is absolutely outrageous! A loyal customer since 2001, and they treat you like this? Republic Services really dropped the ball. Your excellent credit shouldn't be tarnished because of their mistake.
Here's what you need to do: get on the phone and demand to speak to a higher-up. Explain your long history with the company, your spotless credit, and how their failure to fix the autopay has caused this mess. Insist they contact the collection agency to remove the mark from your credit report immediately and waive any fees.
If they don’t respond quickly, take this public. Post your story on social media, tag Republic Services, and let everyone know how they’re treating loyal customers. Companies hate bad publicity, and they’ll be more likely to fix this fast. Stand your ground and demand the respect you deserve. They need to make this right, and they need to do it now.