1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service
Reviews and Complaints

I recently contacted 1800 Got Junk to get rid of some household items as we were moving and downsizing. I made sure to mention the amount of stuff we had, including a twin mattress and box spring. The representative on the phone informed me that this sounded like a minimum load size and quoted me a price of $150.00. However, when the guy arrived to evaluate the amount of stuff we had, he quoted me a price of around $458-$488. I was shocked and reminded him of the $150.00 quote I had received on the phone. He laughed and told me that the $150.00 quote was only for one mattress and a plastic bin. He said that he has this conversation with people all the time and it's frustrating.

He also informed me that when you call the Canada call center, they will tell you anything to get your information and someone out to you. I understand that the price can vary when the guy comes to evaluate in person, but this was just reckless and a waste of everyone's time. I could have had the stuff gone a different route while waiting for my appointment. I was extremely frustrated with the whole experience and have been telling everyone I know that this company is shady.

Overall, I would not recommend 1800 Got Junk. Their pricing system seems to be misleading and inconsistent, and their customer service leaves a lot to be desired. If you're looking to get rid of some household items, I would suggest looking for a more reliable and transparent company.

So, I had a couple of guys show up at my house without any warning, but luckily I had already prepared my garage for them. I moved my car out of the way so they could park their empty truck right up to the garage. I have a small garage, but the items I needed to get rid of only took up about a quarter of the space. I had five contractor bags that weighed less than 20 pounds each, an old push lawnmower, an old plastic filing cabinet, 10-12 empty collapsed boxes, a few old ceiling fan motors, two iron security bars, a glass and metal car door, and some old car exhaust parts.

The two guys just threw my items into their truck without any care, allowing the items to fill up the bottom of the massive dump truck bed. After only 4-5 minutes, they were done and tried to charge me almost $500 because they claimed the items I had almost filled up their entire truck. What a joke! If they had put the items in the bed properly, it would have taken up less than an eighth of the space.

I would not recommend using this service. The experience was nothing like what the website promised. The two drivers were even adjusting my price based on how much I tipped them. The more I tipped, the less I had to pay for the items being removed. It's a complete bait and switch. This company is terrible.

This company is not very good. My husband called them to come to our house and take away some stuff we didn't need anymore. He told them to send an empty truck, but when the two guys arrived, they said the truck was already 2/3 full. They said they had to go empty it and come back. They said it would cost between 800 and 1000 dollars. When they came back, they asked for a tip, but we didn't know we were supposed to give them one. My husband said to give them 50 dollars, but when I tried to do that, the lowest amount was 93 or 98 dollars more. I was surprised when they left and we found out they didn't finish the job. They said it was more work than they thought it would be. We called them several times, but all they said was they shouldn't have asked for a tip and they would give us the extra money back. Now we have to find another company to finish the job. This company is not honest. Don't use them.

Last August, we decided to hire 1800GOTJUNK (Louisville Metro location) to remove our shed. We got a quote of around $500 over the phone, and we booked an appointment. On the day of the appointment, two men arrived, but they were not prepared to do the work. They gave us a quote of $1200, which was way more than what we were expecting. They also mentioned that the call center shouldn't give quotes over the phone. We were frustrated, so we called the manager to complain. The manager also said that the call center shouldn't give quotes over the phone. He gave us a flat fee of $1000, which was based on filling two trucks. He also said that he would adjust the price if the job was easier than expected. We agreed to the price since we needed the shed removed before the new one arrived the following morning.

On the day of the removal, the first truck was only half full when they finished. The second truck arrived on site, but it had someone else's stuff in it. It was only 1/4 full when they finished. We called the manager to ask for a price adjustment, but he refused to give us a refund. He didn't even respond to our calls. We tried to resolve the issue with customer service, but they were not helpful. They even ignored our BBB complaint. We provided the BBB with all the photos and security camera videos from the job. We were also disappointed that they took our landscape bricks, which we asked them twice to save for us.

We feel that we shouldn't have been charged for two full trucks when neither one was half full. The company's call center gives you a bogus quote over the phone, but the local company doesn't really care or bother to do anything about it. We were disappointed with the service we received from 1800GOTJUNK. We hope that they will improve their customer service in the future.

I gotta say, I wouldn't recommend 1800GotJunk to anyone. You book with some big shot in a fancy office, but then they hand the job off to some local franchisee who doesn't seem to care about customer service. When I hired them to clear out my late brother's Manhattan apartment, I made sure to list every single item that needed to be removed. But when the truck arrived, it was already mostly full and the guy told me they couldn't take everything. I had to make another appointment and pay for another week of rent in the apartment because of what they called a "miscommunication" between the booker and the franchisee. And when we complained, they didn't seem to care. One of their bookers told my husband they'd give us 20% off on the second date, but then they lied to American Express and said they never promised that. And their workers damaged the elevator door and the apartment door, but then lied about it and wanted "proof" that they did it. It's just one lie after another with these guys. I wouldn't recommend them to anyone. Any company is fine if you don't have a problem, but since there are often problems, I wouldn't use this company ever again.

I gotta say, my experience with 1800GotJunk was not great. I mean, if I could give them a negative star review, I totally would. They were like, 6 hours late and didn't even bother to call me and let me know what was going on. I had to call customer service like, 3 times just to get some kind of update, and every time they gave me some lame excuse and told me the truck would be there in an hour. What a bunch of baloney! And seriously, isn't it like, their job to keep me in the loop about when they're gonna show up? I didn't get a single call from them. Not one!

So, when the truck finally did arrive, 6 HOURS LATE mind you, the driver was a total jerk. He tried to pull a fast one on me and jack up the price, like I'm some kind of sucker or something. I mean, come on! I finally agreed to a price that I still think was way too expensive, but I had no choice because I needed to clear out my mom's apartment that day. And to top it all off, they were super careless when they were loading the truck and ended up breaking a glass top that shattered all over the parking lot. What a mess!

Honestly, if you've got all the time in the world and money to burn, go ahead and hire these guys. But if you're like me and you actually care about getting good service and not getting ripped off, look for a company that actually gives you a contract before they do the job. Because with 1800GotJunk, it's like, no contract, no responsibility. They just don't care. And let me tell you, I am one seriously disgruntled and non-returning customer.

My name's Marcia, and I recently had an experience with 1800GotJunk that I just have to share. I called them up on July 13th to get a quote for picking up an old TV and stand that I needed to get rid of. They gave me a quote of $130+, which seemed reasonable enough, so I made an appointment for the next day.

I made sure to tell the representative that I live in a three-story townhouse, just to make sure they knew what they were getting into. They assured me that it wouldn't be a problem, so I felt pretty good about it.

The next day, a three-man crew showed up to take care of things. I took the guy in charge upstairs to show him the TV and stand, which were both pretty old and heavy. He took one look at it and told me it would cost $600 to take it away. I was shocked - that was nowhere near the quote they had given me!

I told him as much, and he asked me how much they had quoted me. I said $135, and he said he could do it for $500. I told him I couldn't afford that, and he asked me how much I could afford. I said $200, and he said he'd have to call his boss.

He left for about ten minutes, and when he came back, he said his boss had said $500 was the best they could do. I said no, and he told me that if I could get someone to take it downstairs and put it on the curb, they would come back and pick it up for $200.

I was pretty upset by this point - it felt like a total rip-off. After they left, I called my handyman and asked him to come by. He and his friend took the TV and stand to Goodwill for me, and I gave them each $50. It was money well spent, in my opinion.

I have to say, I'm really disappointed with 1800GotJunk. They're a big rip-off, and I wouldn't recommend them to anyone. If you need to get rid of something, call your local handyman or even the guy on the street corner with a sign - anyone but these guys.

I recently gave 1800GotJunk a call to remove a few items from my sister's home. I was informed that the minimum charge would be $179, but the price could go up to around $750 depending on the tiered system they have in place. Apparently, there are 13 tiers in total.

The next morning, they arrived at my sister's home bright and early, and we were their first call of the day. Everything seemed to be going well until they provided me with a quote. The initial quote was very vague, stating that it could be as much as $750. I was taken aback and asked if they were going to charge me the top rate for just a few items. They responded by saying that it could be the maximum amount, but I insisted on getting the exact amount so that I could make an informed decision. They had to call their supervisor to review the pricing, and I was given the phone to speak to the supervisor on speakerphone. The supervisor started at $650, which I felt was too high, and he began to give me another number. I finally told him that I didn't have time to play games and asked for the final amount. The price they gave me was $350, which I didn't accept because I had received a better estimate the previous day. The supervisor wasn't willing to come down to my number, so we didn't make a deal.

The two men who came to my sister's home were polite and punctual, but I felt that the pricing was too high. If you're considering using this company, make sure you get a good quote before they start. It's important to know the exact amount you'll be charged so that you can make an informed decision.

I recently had an appointment with 1800GotJunk at the Lake George/Queensbury location. Unfortunately, my two-hour window was not met and I received no notification. I called four times from within the time window and after, but was told by the main number that the franchisee would contact me. However, I did not receive any call. It was only after my fourth call that the franchise finally contacted me. They explained that anyone can put in an order for any time and a local Marshall's store put in the same time with more trucks. Marshall's business is clearly better than my single truck, so why honor the appointment that was made a week earlier?

They also stated that there was no cell service from the truck, but somehow the truck could notify the franchise that they were running late. However, the franchise couldn't reach out to me to keep me informed. The truck arrived one and a half hours late and offered a $50 discount on a $750 truck. The haulage fee for a TV was $50 each and a mattress was $50. A local competitor charges $25 for each of these, so clearly another money grab from 1-800. I refused the service.

My time is as valuable as any customer's, even a Marshall's customer. So, the commitment to customer service is minimal. The franchise also agreed that not contacting a customer is poor customer service, but so what? I wasted literally a day travelling out of state to arrive on site at the agreed time, with no communication and a 5.5% discount offer on a $900 fee. Clearly, there are other options, and clearly, 1-800 Got Junk from the franchise level at Lake George and corporate level needs to improve their customer service. I needed to call them four times and got no assistance until almost one hour after the timeframe expired.

I called up 1800GotJunk for a Saturday appointment and was greeted by Jesse and Andrew, who were both very friendly. They took a small load that day and promised to come back on Monday for the rest. I was impressed that they didn't try to take more than they could handle. On Monday, they arrived at 9:15 and filled up the truck twice. However, they had to stop because the dumps were closing early that day. I spoke to the manager, Sam, and we scheduled another appointment for the following Friday.

Unfortunately, Friday came and went with no call and no show from the crew. I tried calling Sam and Andrew, but couldn't get through to either of them. Feeling frustrated, I had no choice but to call corporate to get some answers. Sam eventually called me back and apologized for the no-show. He explained that they were understaffed and had run out of time due to the early closing of the dumps. We rescheduled for the following Wednesday and I made it clear that I needed them to be there when I got home from work.

Wednesday arrived and I waited patiently for the crew to arrive between 2 pm and 4 pm. When they didn't show up, I called corporate again and spoke to Sam. He promised to send his crew over right away and they finally arrived at 4:25 pm. Sharkeem and Will were the ones who showed up and they worked quickly to get the job done. By 5 pm, they had finally finished clearing out the rest of the junk.

Despite the setbacks and the high quote, I was disappointed that I didn't receive any discount for the inconvenience and frustration. I'm not sure if I would use this service again in the future. While the gentlemen who came to my house were all very nice, the no-call, no-show was really upsetting and made me feel unimportant. I think that no matter what the circumstances are, someone should have called to check on the job and make sure it was getting done. Overall, I wish I could have given a better review, but unfortunately, I can't.

Arranged for BBQ grill hauling from my house. Spoke with Mesa on June 5, 2022. She quoted $68 flat with no hidden fees. Offered $13 same day discount but no delivery available. Ethan picked up grill and insisted pricing $80 though minimum is $99. What a scam.

Complaint by: Ozzie Arroyo. They know my mobile.

On February 20 at 2 pm, a two person team we hired via GotJunk overcharged us and your advertising misled us. Your ads say prices begin at $129. We arranged the job via your 1800 line. Your franchisee, who introduced himself as DeShaun, said they begin at $275. They were hired to dispose of plastic tubs and other small furniture underneath our deck. They looked at the job and gave us an estimate of $475-515. We thought this was outrageous and tried to call your main office. DeShaun said, "They're just a bunch of guys in Toronto. You won't get them."
We had believed your advertising and as a result did not contact your competitors and now were under the gun to get this done. Despite our misgivings, we went ahead. The job took less than half an hour. They billed us $515. And they were nasty. I know I could have had this done for at most $300 by our handymen. We got taken.
Mr. Scudinare and Mr. St. James, I will await a rapid response from you before I decide whether to share this experience acorss social media.

Most of these complaints are about their services, but I have to address the way the employees are treated. They work 12-14 hours a day without being allowed any kind of break. The trucks have GPS so boss knows if you do. They are forced to drive unsafe trucks that now have cameras in the cab so they can watch and hear everything while the drive. The worst is the employees are forced to remove carpet and mattresses that are crime scenes or from a suicide. Covered in human blood, feces, bones and brain matter. Because of this, they dont keep employees long enough for them to be trained and the ones who stay, are treated horribly. I'm sure with a new boss, the company could have loyal, caring employees

Made reservations on 8/30/19 for removal on 10/11/19 between 8:30 am - 10:30 am According to my email appointment confirmation I will receive a call 15-30 minutes before my promise time to let me know the trucks expected time of arrival. The first call from the truck team (Michael) at 8:13 am. Second call with the truck team at 8:22 am to notify me that the current job their on has caused a delay therefore my ETA will now be 12:45 pm - 1:45 pm. Im not understanding with a big company to have only one truck for Orange County, CA?!?! Now its 1:50 pm, After several calls made to both the company, no resolution just numerous apologizes. Tried calling the truck team cell, No response straight to voicemail. Its now 2:30 pm! After cancelling my appointment the truck pulls up. Your company is horrible! I took a day off work for my appointment (lost a day wages). Its already stressful when moving with a family and senior parents, your company added more stress. Your company's time management and services is unacceptable. I have filed a customer complaint (case number [protected]).

1800Got Junk was hired to remove an old shed/fishing shanty, a project that they accepted without qualification but proved incapable of doing professionally.

The building was torn down using a sledge hammer which broke all of the windows, leaving shards of grass scattered about the site. It also resulted in the shingled roof being pulverized into too many small pieces.

My wife and I spent an hour picking the shards of glass and shingle pieces before we noticed they had thrown cinder blocks (from the base of the building), stove pipe and large sheets of wood into an adjacent swamp area.

A call to the company resulted in a visit from a supervisor and then an employee who picked up the swamp.and made a futile effort to rake the small stuff from the area.

Days later we found the 6" X 8" beans that were supporting the building were thrown into a different area of the swamp. The irony of this is that it took two men to carry the beans right past the waiting truck and thru some thick brush to get to the place where they were left.

A second call to the company has not been returned.

We trusted the company and the employees and did not inspect the sight before paying the bill. Our mistake.

They showed up in a tiny truck, told me my sectional and coffee table would take up half the truck $445! Really? Thats if it was set up as if it was in my living room maybe. Oh and it was in a garage. So no hassles moving into the truck. I felt scammed. Waist of my time off of work. I was furious. They told me it was a 10 foot truck. Thats funny I moved in my whole 1 bedroom apt ( with that sectional and coffee table on board) in a 15 foot truck. I was quoted on the phone $150 -$175.

We had a house to clear out, 1800GotJunk came out and charged $1600 to clean out just the kitchen (1 table and then cupboards content and miscellaneous) the men said it took them 3 loads. We confirmed with new owners of the house that only one load was taken and when we called 1800 Got Junk about it they stated it was because it was heavy so it counted as three loads and we were charged accordingly. There were no appliances to move and mostly food garbage or dishes. And their website clearly states it is charged based on how much of their truck is filled.
They quoted $9, 000 to finish the job and were going to come back in a few days. Instead we brought our own trailer and took 2 loads and had another junk company come and take the entire basement (Rec room, and two large storage rooms) so probably 4 times the amount of stuff that was up in the kitchen that 1800 Got Junk took and they completed that job in 2 loads and charged $1100.
We were ripped off by 1800 Got Junk. They lied about their pricing layout.

I was in a position that I needed to clean up an apartment I cannot do it myself. I had no idea that the one 800 got junk has tons of franchises in the area. I called the main number they sent it to the one close to the area and then I got calls from three or four different individual franchises and they were all coming at different times. the main number didn't even put it in the first time that was a two hour delay and it turned into a six hour delay but it was too late for me to call anyone else because it was late at night and I needed to get it done. Their charges and surcharges are usury and were not initially part of the deal. I was told it didn't matter how long it took us . It would be a set amount to fill up the truck of $600 and I received a fee of 1000. Disputed with my credit card company. 1 800 got junk lied and said I received $100 credit that was not a credit that was a surcharge which should not have been on there to begin with. Don't ever use them before for their tricks. I'm taking it to the next level.

Customer Service could not provide me with an accurate estimate despite me providing the cubic volume of ways to be disposed of. I informed customer service of all the contents to be disposed of including scrap pavers.

When the truck arrived the driver could not provide me with an accurate estimate as well. However they then informed me that the pavers would be a surcharge due to the weight however I was expressly told by customer service that the cost was based on volume in the truck only and weight did not matter. The driver kept changing the price throughout the loading process as he kept referring to his sheet yet his back pocket and trying to "guess" what he wanted to charge me.

I spent the time to break down the waste into small uniform sections so that the truck could be loaded efficiently. However all three workers were tossing the waste in the back of the truck haphazardly from a distance wasting significant room in the front of the bed. I honestly feel this was a tactic to use as much space as possible as it look like a giant heap of firewood by the time they were done.

After arguing with the driver about taking the small stack of bricks driver finally agreed but want to still charge an extra amount. Ultimately I paid the driver to remove the bricks however all they did was toss it into the back which I ended up filling the gaps in the heap anyways.

Throughout the process there was a significant disconnect between customer service the driver and even the other workers as each person was telling me different prices along the way. At one point I asked one of the workers to take a couple extra bricks I had around the corner and I was told that would not be a problem however the driver then told me we can't do it and I would have to pay for another trip.

I called 1800GotJunk to remove a queen bed and couch from a 500 sq ft apt in Miami. I was told pricing for that will start at $138. The lady then asked me if there is anything else I'd like to add, and I listed a handful of other items, but said the most important thing is the bed and couch since it's difficult for me to handle myself. The men arrived to my apartment and told me everything would be $600. I said i'm sorry, but that's too high. I said let's just get rid of the big items like the bed and couch as originally discussed. They then told me that the bed and couch would be $300 and showed me a sheet with itemized pricing. I told them sorry, but i can't and wish I was told that over the phone when I called originally. I then called the company to see what happened and the agent on the phone was rude and argumentative. All I wanted to know why I was quoted $138 when the total price upon arrival was $300. The agent's only answer was that I'm wrong and they're right. To be honest, I've never been spoken to by anyone in this manner before in my life.

Either give me pricing or don't, but telling someone pricing for a queen bed and couch starts at $138, when it's really $300, is deceptive. This company LITERALLY has an itemized price sheet with things like bed, couch, table, etc yet doesn't tell you on the phone. There's no excuse for this type of bait and switch. Instead they say $138 so you book them and then hope you'll pay the extra after you've taken time of your day to meet their workers. Skip these guys and go with a company that's more transparent with their pricing and also workers that don't argue with their customers.