Republic Services review: Replace bins

March 9, 2024

Dear Sirs / Madam,

Last January 15, 2024, Dr. Martin Luther King Jr.’s Day, I put in a request with Republic Services, to have my three (3) bins replaced. My next door neighbor, who recently had her bins replaced, suggested that since my bins were cracked, and worn out, I request to have mine replaced as well.

I was informed, that the earliest date all three (3) bins would be replaced, was February 20, 2024.

As of today, March 9, 2024, FIFTY FOUR (54) days from the day I put in my request, the task remains NOT completed.

I have called numerous times to follow up, and I was told, to keep the bins on the sidewalk, because Republic Services would be replacing them soon.

Last Tuesday, March 5, 2024, one (1) of my bins was replaced. Republic b Services then replaced my next door neighbor’s new bin, with “newer” bins. Both my next door neighbor and I were flabbergasted.

I immediately called Republic Services to inform them that my next door neighbor’s new bins were replaced with “newer” bins, and that she had not called Republic Services to have them replaced, since her bins are new. I was told my two (2) bins would be replaced by Friday, March 8, 2024.

Yesterday, Friday, March 8, 2024, only one (1) bin was replaced.

I have never seen such incompetence. For a company that has a huge contract with the City of Fullerton, and other cities, I expected a well run, very efficient machinery.

Please help address my concern.

Thanking you in advance, I remain,

Sincerely yours,

OLIVIA TAN SORIANO

E-mail # [protected]@hotmail.com

Address # 1512 E Wilshire Ave, Fullerton, Ca., 92831