WatchMaxx’s earns a 2.3-star rating from 38 reviews, showing that the majority of watch enthusiasts are somewhat dissatisfied with their purchases.
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Top-notch from web order and customer service
Top-notch from web order and customer service...to shipping, delivery and final product. Very pleased with Watchmaxx.
I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8
I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8. I sent them an email asking whether the item will be delivered on time since I paid the extra $25 because according to their website, it's still processing and has not shipped yet. However, I did not get a reply from them. It's just discouraging to receive an awful customer service after paying a high price for a premium product. I decided to just cancel my order. I am just waiting for a feedback from watchmaxx.
We purchased a watch for $7500 from their website
We purchased a watch for $7500 from their website. They sent an email saying it would be delayed. The email stated we could either wait on the watch or cancel or get another watch at a discounted price. They have the same watch listed on *** for $7950(*** fees) I called to see how long it would be delayed and they said actually the watch was in stock but was $8500 and priced wrong and they could not sell it to us for the advertised price. They also at the same time while on the phone canceled the order and refunded the money ... HORRIBLE EXPERIENCE... Who does this? Advertise a watch for sell, take the money, then sends email stating one thing when it's something different. They were NEVER going to ship us the watch and they were hoping we would just cancel so they would not have to admit their mistake.
WatchMaxx Complaints 0
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About WatchMaxx
One of the things that sets WatchMaxx apart from other online watch retailers is its commitment to providing customers with the best possible prices. The company has a price match guarantee, which means that if you find a watch for a lower price elsewhere, WatchMaxx will match that price. Additionally, WatchMaxx offers free shipping on all orders within the United States, as well as a 30-day return policy.
When you shop at WatchMaxx, you can be confident that you are getting an authentic, brand-new watch. The company sources its watches directly from authorized dealers and distributors, ensuring that each timepiece is genuine and comes with all of the original packaging and paperwork. WatchMaxx also offers a two-year warranty on all of its watches, giving customers added peace of mind.
In addition to its extensive selection of watches, WatchMaxx also offers a range of other luxury accessories, including jewelry, sunglasses, and writing instruments. The company's website is easy to navigate, with detailed product descriptions and high-quality images that allow you to see each watch up close.
Overall, WatchMaxx is a top choice for anyone looking to purchase a luxury watch online. With its unbeatable prices, commitment to authenticity, and excellent customer service, WatchMaxx has earned a reputation as one of the best online watch retailers in the business.
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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with WatchMaxx in the 'Complaint Title'. Be concise and clear about the problem you are facing.
4. Detailing the Experience:
- Provide detailed information about your experience with WatchMaxx. Include key areas such as any transactions, steps taken to resolve the issue, the nature of the problem, personal impact, and the company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from WatchMaxx.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.
8. Submission Process:
- Click the 'Submit' button to officially submit your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against WatchMaxx on ComplaintsBoard.com. Make sure to provide all relevant details and documentation to support your case.
Overview of WatchMaxx complaint handling
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WatchMaxx Contacts
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WatchMaxx phone numbers+1 (877) 928-2469+1 (877) 928-2469Click up if you have successfully reached WatchMaxx by calling +1 (877) 928-2469 phone number 0 0 users reported that they have successfully reached WatchMaxx by calling +1 (877) 928-2469 phone number Click down if you have unsuccessfully reached WatchMaxx by calling +1 (877) 928-2469 phone number 0 0 users reported that they have UNsuccessfully reached WatchMaxx by calling +1 (877) 928-2469 phone number+1 (646) 216-8695+1 (646) 216-8695Click up if you have successfully reached WatchMaxx by calling +1 (646) 216-8695 phone number 0 0 users reported that they have successfully reached WatchMaxx by calling +1 (646) 216-8695 phone number Click down if you have unsuccessfully reached WatchMaxx by calling +1 (646) 216-8695 phone number 0 0 users reported that they have UNsuccessfully reached WatchMaxx by calling +1 (646) 216-8695 phone number
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WatchMaxx emailscustomercare@watchmaxx.com88%Confidence score: 88%Supportinfo@watchmaxx.com83%Confidence score: 83%Support
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WatchMaxx address1762 Benson Ave. Ste A, Brooklyn, New York, 11214, United States
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WatchMaxx social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024 - View all WatchMaxx contacts
Most discussed WatchMaxx complaints
I would strongly advise against purchasing from this vendor due to several issues with product quality, unclear termsRecent comments about WatchMaxx company
I would strongly advise against purchasing from this vendor due to several issues with product quality, unclear terms
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Top-notch from web order and customer service...to shipping, delivery and final product. Very pleased with Watchmaxx.
We purchased a watch for $7500 from their website. They sent an email saying it would be delayed. The email stated we could either wait for the watch, cancel the order, or select another watch at a discounted price. They have the same watch listed on another platform for $7950, including additional fees. I called to inquire about the delay and was informed that the watch was actually in stock but was priced at $8500, which was a mistake, and they could not honor the advertised price. During the call, they simultaneously canceled the order and issued a refund. It was a terrible experience. Who does this? Advertise a watch for sale, accept payment, then send an email with misleading information. It was clear they were never intending to ship us the watch and were likely hoping we would cancel the order so they wouldn't have to acknowledge their error.
I purchased a Tag from their website last 4/3 and paid $25 for it to be delivered between tomorrow, 4/7 and 4/8. I sent them an email asking whether the item will be delivered on time since I paid the extra $25 because according to their website, it's still processing and has not shipped yet. However, I did not get a reply from them. It's just discouraging to receive an awful customer service after paying a high price for a premium product. I decided to just cancel my order. I am just waiting for a feedback from watchmaxx.