IGXE
Reviews and Complaints

I have purchased a virtual item and never received it. It was in stock when I bought it and now it isn’t. Contacted IGXE and asked about my item and they said that it was sent to my account. Checked my account again and there was nothing there. They promised to check what was going on and never contacted me back. When I emailed for the second time they said that they need some extra time. What a joke!

I see everyone else mainly complaining about their transactions, or never receiving their product. However, my complaint isn't about that. I actually had a great purchasing experience with this company. I only had a couple times where the delivery was not on time, and even so, it was only by a few hours. My complaint is that this company is basically run by bots. Their instant messaging system is bots, their Skype is bots, their email is bots. Every service you use to contact this "company" is going to be replied to by a bot. There is 0% human interaction within any of this "service." I honestly thing this whole gig is probably only run by a maximum of 5 REAL people. The main problem I have with this service though, is the amount of spam they send you. DO NOT GIVE THEM YOUR EMAIL ADDRESS. EVER. IF IT IS REQUIRED GIVE THEM A FAKE ONE. They will send you constant emails no matter how many times you unsubscribe. You will have to report their emails as spam, and yet they will STILL get through. It has also come to the point now that it WON'T EVEN LET YOU UNSUBSCRIBE FROM THEIR EMAIL LIST. There is a line at the bottom of the email that will say "click here to opt-out of future emails." BUT, there is no link there and no words are linked to an unsubscription either. The reason this is irritating, is that there IS an opt-IN link, but not one to opt-out. You can reply and tell them to stop, you can block them, you can do whatever the hell you want and they will still send you spam. Whatever you do don't give them any personal contact information. That is my complaint. The service is HORRIBLE, and it is a spam service. The purchases are frequently a scam and you won't get your product, thankfully enough I haven't had that happen to me. Overall, JUST DO NOT USE IGXE EVER IN THE HISTORY OF EVER FOREVER.

Absolutely terrible. Asking for personal information. Where I work, where I live, address and everything! Proceeded to ask me for a copy of government issued ID. Preferable a Drivers License. STAY AWAY FROM THEM. They look to commit Identity Fraud and Account Stealing. ASKED FOR REFUND, THEY LEFT THE CHAT.

This was all for a $20 purchase of 1 item. Lesson learned... AVOID IGXE!

Ok honestly, look @ the majority of the positive reviews for IGXE they read like they were written by someone who can't speak english. I bet you 70% of them are written by a employee or affiliate of IGXE.

"but PL is slower because they worry that pl too fast will lead my account be banned"
"Every time they can make me feel satisfied."
"On all questions her gives an answer and he doesnt need a long time for that."

Those are quotes from the first 3 5star reviews for this company on this very page. Look through them they are all broken english. Anyways I have had alot of good experiences with IGXE but a few very bad ones. Just recently though, I bought 50k plat on EQ classic cost about $300 because it was on a progression server. They said they needed a copy of my ID to confirm my identity. I said I've never heard of that before and i refuse to do it. So I asked them to cancel the order, they said it ha never been charged because it wasn't a confirmed ordered. I go look on my online banking the money had been taken. Go back and talk to the customer rep, they were very short with me told me outright they didn't remove any money and told me to take it to my credit card issuer or some Global Credit company... I had my online banking open the entire time without question they took the money now they refuse to return it. Sadly consumers like us have little protection against this because what we are paying for isn't tangible goods.

ANYWAYS I'm not one to write in the forums normally but, this is such a big scam be very leery do not use this site.

They are selling illegal goods ( they do not have the owner's approval to sell virtual items, so once you buy from them you will have them removed or worse, your existing account will be suspended).

Once you contacted them also your email will be spammed forever. Obviously as it is the case with such filth, the unsubscribe option does not work, and nobody will ever reply to your emails unless you buy something.

They are a terrible company. I asked a question about a bonus amount they promised on the site, and they said no.. and then proceeded to say:
if you don't want to buy
charles wayne Say:[protected]:02:33)
we will just trade for others
charles wayne Say:[protected]:02:36)
sorry
charles wayne Say:[protected]:02:42)
they need it atm

Then I was like hold on.. who is the customer.. me or you.. he then proceeded to say:
charles wayne Say:[protected]:05:12)
we don't need a poor man like you

Wow.. good luck doing business with a site like this...

I was told this morning they were never going to fulfill my order and they now had my card number so would be racking up orders like crazy on my personal card!

Here is what transpired...

I placed an order last night for Gold for an MMO. I was told they had it in stock, prior to making my payment. Once I had verification that Paypal had completed the CC payment, I contacted chat and was told they had been out of stock for some time so to please give them 2 hours. They would call in less than 2 hours to meet me in game to make the transfer.

So I waited and waited and at 2 1/2 hours I contacted chat again. I was told they had it and to log in. Then after getting into game, and waiting 15 mins, I was told that they were still working on the order and that they had it in stock when I ordered it originally (now almost 3 hours earlier) but they were afraid it was too late to call me in regards to it. I explained I was up and that during that first convo that I would be up and waiting for their call.

Then the lies started on various excuses and so forth. The "dev" in game who as making the delivery told me that they hadn't even started and would be doing a server transfer with it. He requested I put a grey item up on the auction houses for them to purchase. I'm sorry, 15k for a stack of rough stone... he requested I do it as 5 stones... is an immediate flag by the MMO and grounds for account suspension.
I explained this and was told to wait a moment as they had the gold. Then it changed again to they didn't have it.

The stories kept changing between both the guy in game as well as the customer service rep in chat! I requested then demanded they cancel the order and refund. The response I got was "hey dude, we're trying to get this done. It could be 15 min or 15 days." So again I demanded it be cancelled.

Over night I received two emails saying they were still out of stock and were working on it.

So first thing this morning I got online, went to their "chat' help and asked what was going on. I was told they had the gold and to log in to receive it. Once online, I was told they didn't have it and were working on it. Within the span of 1 min!

When I told them to again follow through with their cancellation, I was laughed at and told they had my card number and to "eff" myself as now they were going to rack up as many charges as they could.
Just disputed it with my bank and cancelled the card.

Unbelievable bad service! Check the BBB in regards to them. Way too many complaints filed within the last 6 months. over 188!

I am thoroughly disgusted with this company. I believe them to be extremely scrupulous and completely indifferent about the customers (or should I say the victims) they scam. I placed an order for a FFXI Online CDKey at 11:00am on 5/22/2009 waited 25 minutes. No key in the email. I contacted the CDKEY department and was informed that I would get my key in 15 minutes. THIRTY minutes later (12:00am) still no key. I called the CDKEY department back, and noone answers the phone. I am simultaneously waiting on thier online live support page only to stare at the following for the next 30 minutes: 'You have logged in our system, please wait for the next available staff... Please wait while we find an agent to assist you ... All agents are currently busy, please stand by ... '' I contacted their gold exchange, and live support hotlines and was rudely told to not call there and to contact the 'CDKey department'. I tried explaining that no one was there and that I waited for over an hour. Instead of getting support I got a deep sigh of contempt over the phone and was told that my order was satisfied and to call the CDKEY department. It is not 1:36am and I have NOT received my order via email as promised I was essentially robbed of $24.69 and I left a good friend waiting online for nothing because I could not get my requested product from a company I thought was reputable. My advise is to NEVER order from them. They claim to be number 2 or 3 in online services when they are far from it. I suspect they paid Google for that spot. Fancy website toting a big company name with a tiny, rude, and indifferent, support structure. I further suspect that they are not as large as they claim to be and are shilling customers left and right out of virtual and physical goods (ergo missing CDKEY). Nothing more than scam artists that operate out of cyber cafe's and undergrounds. I have little to no recourse with only their messages and the ever busy online chat imaged to text. I should have used Paypal to further build my case. In any event I will make a priority to inform other customers of this fraudulent business. Karma is real, and it is high time that they answer for their crimes.

DO NOT TRUST THIS SITE!

First time ever I decided to buy some WOW gold for my online game. Thanks God I only spent $ 5 !
Well, payment verification was almost immidiate, they called me to "verify" my payment. At checkout they offered 3 different methods of in game gold delivery: face-to-face, auction, and mail. The mail method is considered (unsafe), so I chose face-to-face in game trade. I contacted them through the live chat, and they told me they needed to verify stock first, it that it may take anywhere from 1-24 hours. I was kind of disappointed, but decided to wait. I told the rep to let me know through an e-mail when they are ready to deliver, so I can be waiting online in game. Well, 5-6 hours later I recieved an e-mail stating the gold had been delivered. I loged in, and, sure enough, nothing was there. I went back to online support and asked them what was going on, and they stated they delivered the ither through the ingame mail ! When I asked why, they would not answer! I told them I did not get anything in the mail, and they said "sorry, but we delivered". they e-mailed me some screenshots, which supposed to prove the delivery... Honestly, the screenshots are a joke, they dont prove anything... and could be made up easily. Anyways, I have spent 5 hours arguing with them, they failed to resolve this issue. They will try to tell you anything to get you off their backs. I contacted Paypal and an the unpaid item strike, I will also submit this complaint to internet scam and crime center.
DO NOT TRUST THIS scammers! THEY WILL STEAL YOUR MONEY !

I emailed IGXE to ask if they would use bots to level my toon, and if I would get refund if my account was banned. They would not answer the question just wanted to know my order number, told them I did not have one and wanted to know the answer befor I placed an order. was then told the manger of powerleveling was not in and would be out for over seven hours. This was the answer I got later.

Thanks for keeping contacting us . If you do not know the order ID . Then would
it be possible for you to offer us your chacater name to track your order . For
any questions, please feel free to contact us . Have a nice day !

they want my money befor the will answer a question.

They used bots to level up my toon and got my banned within one day and totally refused to issue a refund, I'm out both the money I paid for leveling as well as my account
DON'T use IGXE

I purchased 20k gold from them on the promise they had the full amount on hand ready for immediate delivery. They said just pay with paypal and we will meet you in game as soon as we get your order number and you will get full delivery in 10 mins.

I paid, was in live chat with them, told them the order number and receipt number, then I get an email immediately telling me they are out of stock and it could take more than 24 hours to get the gold. Needless to say, 2 weeks later still no payment in full.

I put in a complaint to PayPal and they said since it isnt tangable goods they cant do anything to them. WTF is that! I pay with paypal because they tell me im protected against internet thieves such as these losers and now Paypal is right up there with them.

So guess im out of my money and gold...go figure.

PL took 2-3 times longer than they promised, and my account was suspended due to IGXE using bots and hacking software. IGXE took no responsibility for their PL staff using illegal software. My account was suspended and they were specific on the person doing PLeveling activity used hacking software, item (2) which I am sure is what flagged this issue to the point of being suspended. Yes I took a risk, but I took the risk with IGXE stating in their policy that they did not using hacking software, bots, etc.

Greetings,

We regret to inform you that your account has been suspended for a period of 7 to 8 days for Terms of Service violations, to include one or all of the following:

1) Your account’s access was found to be shared, and completing ‘continuous’ monster missions in-game. If you wish to review our policy on account-sharing and access, please read the link mentioned at the bottom of this notification. Sharing your account information is very dangerous, and can lead to other fraudulent activity from third-parties that are not trustable.

2) Your account was found to be utilizing third-party software to modify the EverQuest game client (hacking) while doing monster missions.

3) Your account was found to be operating or benefitting from a ‘power-leveling’ service, which is also a Terms of Service violation (see #1 above).

Your account will be inactive for 7 to 8 days. Please be aware that repeated or serious violations of our rules and policies can result in further possible disciplinary action. When your account is unsuspended, please consider that your account’s security is your responsibility. We always regret when this type of action is necessary. We ask that you please review our game policies, which are posted at:

http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=16204

No reply to this message is requested, if you have any questions about this action, please contact Technical Support Monday through Friday, 7am to 7pm PDT: [protected] (this is the only contact available to inquire about this action).

Sincerely,

Sony Online Entertainment, LLC

Okey ive ordered 20 000 gold 1 week ago from igxe.com i threatened them with internetcrime control center 3 days ago and got 2 partial deliverys in total of 9250gold wich means they still owe me 10750 gold as soon as i ask for help the only reply i get is " we are not ready yet" they cant tell a time when i will get it sometime they stop replying and my personal tought about their methods is they get the payment and get the gold when feel like it or they act like a bank and get paid from all costumers and then when get asked for a refund they wait a week or 2 to pay it back, i really do not recommend you buying from this crappy gold sellers as they are taking your order and sitting back and wait untill someone want to sell them gold and then they deliver it to you, they will not farm it themelves wich means you have to wait untill someone want to sell them the gold untill u get a delivery ### service ever. worst support ive been threw and will never buy from them again

thumbs up to www.ige.com tho they were late on deliver but atleast i got delivered within 48 hours
and i ordered the day after i ordered from www.igxe.com, so just figure wich site is better.

Contacted their live support to verify available stock for in-game credits.
Was told they had the amount I requested, which was 10 million, the smallest amount they sold.
and would be delivered in 30 minutes of my order.

Placed my order near 10pm est.
After the order cleared paypal, I contacted them to check the status, was told it would take 2 hours.

Checked back at 12pm, and was told it would be 2 more hours.

Angry, checked back at 2am. told it would be a little longer.

4am rolls around, still no delivery, and not receiving any answers from the online support.

I email customer service.

Get a reply.

The payment for your order hasn't been gone through; since we are unable to ship the items until your account balance is cleared. If we do not receive remittance within the next 24 hours, we will have no choice but to cancel your order.Please note that your endeavor will make immensurable assistance to our future business and cooperation.

-

Attached to my email to customer service included the forwarded conformation from paypal that the payment cleared my credit card.

The reply is a lie.

I'm contacting American express to issue a charge back, i'll be damned if i get screwed by IGXE, and Paypals policy does not protect against digital goods, however American express does.

Do not order anything from this company. I order some world of warcraft gold from them and they took the money out of my account and never delivered the items to me. When i tried to contact them over the phone they told me they couldn't do anything about, and that i needed to call back to talk to a manager, but every time i called ( i called every hour of a whole day) there was never a manager there. I contacted them through email and they kept saying that they sent it to me over and over and over again and that i was lying to them to get more gold. I have been waiting 10 days to already to get this problem resolved and all they are doing is saying the same thing over and over again. And they refuse to send me the gold i paid for and refuse to refund my money. DO NOT ORDER ANYTHING FROM THIS COMPANY.(igxe.com)

I bought stuffs online for over 2 years. And this is the frist time I bought gold online, which is invisible, but in-game delivery. Before I ordered, I went to their livechat to check the stock. The customer representative told me that they did not have stock at that time, but they will arrange it for me. And it would only take less than 2 hours. Then gave me a 4% discount. I would say their customer service was really nice. I felt good. But after 2 hours. I still have not got what I ordered. So, I went to their livechat again. They told me that they appologize for the delay. But if I can give them another 30 minutes, they can finish the deal. But if I do not want to wait, they can cancel my order and refund me. Actually, I received the gold less than 30 minutes. I really appreciate that. But I do not want to any longer as they gold me earlier.

IGXE live support told me that have EQ plat in stock, so I make my purchase. It has now been nearly 96 hours and only get a partial delivery in 48 hours, after continually logging into live chat and ### enough. I then get promised an additional 5% of my order for the delay. If my order is not completed in 8 hours, I am getting a partial refund, due to the partial delivery. Also, my order confirmation says the total purchase is $47.99, yet my bank shows $48.37 was taken. I can play continually for 70 hours and farm over 250kpp and yet they cannot deliver the remaining 191, 500?
I WOULD NOT USE THEIR SERVICES.

I purchased their leveling service. They guaranteed the service would be complete in 39 hours, I was told several times during the process that if they did not complete the service they would give a partial refund or free gold.

At 59 hours, 20 hours past their guaranteed time I contacted them and was told that it would be several more hours, possibly the next day for when they would be done. They stated the only way to get a refund was to request a cancel and escalate to paypal.

A large amount of gold and items were also missing from my account to which they could or would not account for.

Let me preface this by saying that I have had successful dealings with this company in the past. But most recently I Bought 20mil Gil from IGXE after seeing cheaply advertised prices on theit website. After Purchasing it, and getting a confirmation of the order, I received only 2mil after 2 weeks, I decided to chase it up. Only to be told that they decided to change the price of the Gil AFTER I had been charged. They refused to give me a refund and said the only two options I had were to receive sibstantially less gold. Or pay 5 times the amount that was initially charged to receive the rest of the Gil I had already bought...

I believe this scam is in the light of recent news that gold selling will become outlawed in China in the near future and gold selling companies such as IGXE are trying to milk as much money as they can before they cut and run.

Beware.