Souq.com
Reviews and Complaints

Service I'm complaining about is receiving the wrong item in my two last orders and my souq account had been closed and switched to Amazon.eg after I returned the wrong order without opening the package as I knew it was the wrong item from its shape and weight. They keep sending a different cheaper item than the ordered one. I ordered optifree solution 355ml and they sent the 120 ml.

On the 18th of April, 2021 My client received an incorrect order, prompting her to notify the courier that the order was incorrect. He refused the comment and began insulting her husband. As her husband attempted to solve the problem, the courier hit him and left him to drive us to the hospital for severe injuries. My client made numerous attempts to contact someone from Souq and lodge a complaint. They will look into your issue and get back to you. My client calls one of the employees on his phone (we can provide you with the employee's name and contact information) and he is extremely rude and threatens to sue the company.
As a result, we took legal action by filing a case, and a criminal sentence has now been issued against the courier and the company, and we are on our way to resuming our compensation claim against the company in the economic court. We are writing to settle the dispute and finalize the case at hand. Keeping in mind that I received a complaint about souq from another client. Unfortunately, the company is violating both company policy and data privacy.

I will be pleased to have the legal department or any concerned department contact me at nourhan.[protected]@gmail.com and/or [protected]

I got a wrong item. I ordered total mini craft 130 watt and I got total one-stop tools station.
Order ID: [protected]
Delivery Address:
Nermine Hanafy
Ahbab El Rasool
Nasr City-Al Hadiqah Ad Dawleyah
Cairo, Egypt
Building No.: 17 Borg El Nada
Floor No.: 7, Apartment No.: 71
Phone: +20 10 [protected]
I uploaded a photo of the item I received

CONTENTS OF DELIVERED PACKAGE IS TOTTALY DIFFERENT .
STONES IN IT INSTEAD OF ORDERED SAMASUNG GALAXY A52 256GB VIOLET AND ORDERED PROTECTION COVER FOR IT

MY ORDER FROM Souq.com EGYPT FOR 4 ITEMS :
Samsung Galaxy A52 Dual SIM - 6.5 inches, 8 GB RAM, 256 GB - Violet
EAN: [protected] | Condition: new
Seller: SouqEgypt
Quantity: 1
5, 899.00 EGP

Silicone Case Camera Protection Solid Plain Cover For Samsung Galaxy A52 - Move
EAN: [protected] | Condition: new
Seller: YourMobileEgypt
Quantity: 1
99.00 EGP

For Samsung Galaxy A52 Ceramic Nano Screen Protectors Anti Shock Anti FIngerprint Clear
EAN: [protected] | Condition: new
Seller: Yassinephone
Quantity: 1
47.38 EGP

Kaiyue Flip Leather Case For Samsung Galaxy A52, Brown
EAN: [protected] | Condition: new
Seller: Mobi-X
Quantity: 1
49.43 EGP

Sub-Total 6, 094.81 EGP
Shipping Fees 0.00 EGP
Cash on Delivery (COD) Fees 5.00 EGP
Grand Total 6, 099.81 EGP

I DEMAND CANCELLATION OF THIS ORDER AND TO HAVE MY MONEY BACK

i am from India. studying engineering . in the of name of SOUQ some people make money by cheating in online so i here i cheated of 50000rs in this so i have all the proofs with me, if the SOUQ.COM want resist it please contact me. this is the website yp128.com that i cheated . so please help to save life's of middle class people. crores of money was looted by choosing this way . i have lot of proofs with me. so if SOUQ.COM really want to solve the problem please do contact [protected]@gmail.com.

thank you.

Dear All,

Hope everything is going well.

I contacted your call center several times today concerning the amendment of the billing name in your invoice (copy attached herewith) to be: Prime Capital because Mr. Hussein Abdel Halim purchased this item which is Samsung Screen 65 inch for the company and our account department need a modification on this invoice or to write us a letter stating the name of our company: Prime Capital.

Your call center could not help too much; we need a solution as soon as possible. Again, you do not have to modify the invoice but you can address a letter to us or an email stating that this item is related to Prime Capital and is shipped to Hussein Abdel Halim.

Let me know your final decision please.

Hussein Abdel Halim Mobile : [protected] - Cairo, Egypt

Thank you,

My Sincere Regards,
Heind Galal
Executive Assistant
Prime Capital
[protected]@egy.primegroup.org
T +202 [protected]
M +[protected]
F +202 [protected] Head Office | Egypt
2 Wadi El Nil St., Liberty Tower, Mohandeseen, Giza, Egypt

www.primegroup.org

The running ad on various Egyptian Satellite Channels, is provoking and contains misleading hatred information. The ad includes a statement; I buy through Souq to avoid being bitten by dogs! This is hatred speech and includes information which derives hatred and false information about Egyptian Dogs. You are promoting hatred against animals, and ruining the reputation of peaceful Egyptian Dogs. This is the video link at 0.17 - see the ad: https://www.youtube.com/watch?v=1xoe6IS1CVM&feature=emb_logo

The running ad on various Egyptian Satellite Channels, is provoking and contains misleading hatred information. The ad includes a statement; I buy through Souq to avoid being bitten by dogs! This is hatred speech and includes information which derives hatred and false information about Egyptian Dogs. You are promoting hatred against animals, and ruining the reputation of peaceful Egyptian Dogs. This is the video link at 0.17 - see the ad: https://www.youtube.com/watch?v=1xoe6IS1CVM&feature=emb_logo

Yesterday, I ordered an item order ID:[protected] and paid extra money for fast track delivery by today. Yet, 18:00 hrs. Feb 9th, 2021 I did not receive any thing. Tracking system showed that the item was picked up by the courier and stopped their Tracking No.:[protected]. I request immediate delivery of the package and refund the fast track delivery charge back to me with the package upon delivery since the service is not rendered.

Your swift response is highly requested

Hai iam vignesh iam hai iam order to s20 ultra 12 gb ram and 256 gb memory colour black and gray silver but, our team sent to samsung note 10 + wrong mobile it's not power on that mobile not company brand it's fake mobile. Its delivery date (05-08-2020)
My order awb number: 45478639430 (aramex)

Our team daily too much massage and phone calls that's message number (+92 335 7771143) that"s whats app number landline number (+97145868772) but our team not respond as always answer time mobile is stock not available & we are waiting for stock, but daily our advertisement face book, instagram all social media how to possible & hope...

Please check in my history my number (+971525236005) that's my whats app number,
Please understand to me I have no money iam waiting for 60 days more then. That's our company dubai register or same name or fake company please check team, our company name souq.com total damage

Please arrange to replace my mobile.

Please check below documents in our whats app convasection

My mail id: [protected]@gmail.com
Mobile : +[protected] or +[protected]

My order awb number: 45478639430 (aramex)
Hai iam vignesh, iam order to s20 ultra 12 gb ram and 256 gb memory colour black and gray silver but, our team sent to samsung note 10 + wrong mobile it's not power on that mobile not company brand it's fake mobile. Its delivery date (05-08-2020).
Our team daily too much massage and phone calls that's message number (+92 335 7771143) that"s whats app number landline number (+97145868772) but our team not respond as always answer time mobile is stock not available & we are waiting for stock, but daily our advertisement face book, instagram all social media how to possible & hope.
Please check in my history my number (+[protected]) that's my whats app number,
Please understand to me I have no money iam waiting for 52days that's our company dubai register or same name or fake company please check team, our company name souq.com total damage.
Please arrange to replace my mobile or replace in my amount 323.00 aed
Pease check in bellow our team massage conversation.

I had 3 bad experiences with soul.com egypt.
1- ordered ipad case and it arrived with different color and changed it 3 times!. Finally I cancelled the order and put the money on my souq account
2- I have ordered small car/ home compressor and found that it has only car power cable and I wanted it with 220v cable. It tried to return it for more than 2 months with no success.
3- I have ordered panduka sports mat. I received a very normal cheap chinese mat. I will not even try to return it but what I will do is I will cancel the current trampoline order I placed and will not order anything from souq.com again

I bought iphone max10 in Egypt from souq.com as an international version - upon updating software the mobile locked - contacting apple they confirmed it is locked by an operator in USA (only works in USA) - it was hacked to work in Egypt!

Upon resetting software it was re-locked.

Souq promised in writing to refund the product and they picked it up. Till to date we are calling them everyday in vain - no refund / no mobile!

Hello, Myself Dev sharma I have purchased a Samsung S10 + From souq.com they told me it's original Samsung phone. When they delivered it's a dummy mobile phone. And now when I m calling him he said sir you can return your mobile today, tomorrow every times he's saying like this. And now ge s not picking up my calls. I want to return this dummy mobile. I want my money back. Please help me out from this. What should I do...?

I placed an order number: [protected] dated at 17 june 2020 to buy air cooler Nesma 40, 45 litre unit.few days after Deduct fund from my account and delivery estimated date june 24, 2020 they send cancellation email dated july 23, 2020 with no reasonable execution or to explain which reason push them to cancel the order. this behavior is not accepted at all and I think this is against any procedure souq is follow.

I placed an order with souq on the 30th of May 2020 with an expected delivery of 10 June 2020.

I ordered pampers with order number [protected].

I am still awaiting order and every time I call I get told tomorrow but it never happens. Then they said for my inconvenience they would give me 100EGP which they didn't do and that I would get my order the next day. I didn't receive my order or the 100 EGP and I called again. I was again promised 100 EGP which I received and was again promised that my order would come the next day. Guess what, no order.
I called again and was told that they are really sorry and would be giving me 250 EGP. I also demanded to speak to a manager and was told that a manager would contact me before the end of the day. I received no 250 compensation and the manager did not call. I also did not receive my product. My email address is feroza.[protected]@gmail.com and contact number [protected]. This is not the first time I have received bad service from souq and many times my orders have been canceled or goods lost without them even communicating with me.

Regards
Feroza

My father used the app "souq.com", which is basically amazon in Arab areas, to buy some packages in The Kingdom of Saudi Arabia.
What my father thought would happen is that he would get the packages sent to him and receive it from a respectful delivery person. Unfortunately, what happened was a shocking experience.

On the day my father was eagerly waiting for his package, he got a message that said, "Dear Customer, we have called you to deliver your shipment but no response, please call back to arrange your delivery. Thanks Courier - souq.com". Weirdly, my father didn't get any calls. My father then talked to the guy delivering the packages to see why did that message pop in his inbox, then that guy told my father that he called my father on his cellphone and that my father didn't answer, obviously that was a lie. My father ended up getting the packages after a couple of arguments on the phone, the delivery guy cursing, and almost hitting my father. My father ended it with the most respectable way and just sent a complaint to souq.

After a week or so, my father had another package getting shipped to his postbox. Sadly, the same guy, that delivered the last package, delivered this package. And that guy started being unrespectful and rude again. The first sentence he spat was "so, are you done complaining or what?" with a mocking but mad mood. My father didn't reply, took the package, and sent another complaint to souq.

souq, of course, did nothing

An industry like souq.com, which is owned by Amazon.com, must have methods on dealing with this stuff and not just making claims with no evidence. Woefully, that was not the case with souq. Souq failed miserably in dealing with this situation and will lose more users (other than me) if they keep throwing cases of their shoulders.

I have ordered 2 items from souq on March 23 and the expected delivery date was march 28th. I sent an email to know the reason behind the delay. They informed me this due to the government imposed restrictions on mobility due to corona and the shipment will be delivered after 48 hrs. Knowing that the government imposed restrictions on mobility after 7 pm. Today I expected to receive the shipment but unfortunately no one even contact me. Today I sent another email as shown in the attached to know the status but no one respond. I don't why they still advertise on tv if they couldn't deliver the shipment on time

since you provide fully ulocked phone, but my phone that i bought from you was carrier locked. the phone was bought by my aunt who was lived in saudi now in ethiopia. she come to ethiopia with phone that she bought from souq.com for me. here is the question can i get unlocking code for the following described phone.
my phone was locked by ATT carrier
mobile mode:SM-G935A
imei: [protected]/56
sn:R38H303HHKV

please get me the unlocking code as soon as possible please

I ordered through Souq.com 2 packages of LED lights for my kids room. One package appear to be fine. The other package has been opened and placed with different electric wire, different remote, no remote control box and different LED wire. The ordered delivered has been tampered with at the Souq.com packaging center. I waited long time for bad serv