Domex
Reviews and Complaints

Waited ages booking through Domestic and Geeral for a repai on my washer dryer. Guy turns up, tries a few buttons. Notes that water inlet is very sluggish. checks drainage and tells me washer is fine and I have a plumbing fault and leaves reporting he has fixed it, Got plumber out. Still not working, showed no interest in solving sluggish water let prove, egg clearing inlet filter etc. No interest in pulling out to see if water pipe kinked in back.Really pointless.

Disappointed after apparent star reviews for Domex.. Need engineer again and cant even get trhough this company for ages. Hard to find goo repairers.

Usually I used to receive parcel from this service always they have such a poor customer service. Driver came to my place on 10th of June without calling priorly. And when I try to call Matale Domex branch they are very careless and keep the phone nearly 10 mins without responding. Syncs a poor customer service in Matale branch.

To whom it may concern,

I am writing to you regarding driver who was driving vehicle LF20 BXJ.

This morning at approximately 0800hrs your driver was driving very dangerously and erratically. I was at the Wellington Street roundabout on my correct lane when your driver overtook dangerously on the 412 lanes into the Wellington Street Lane and nearly caused a collision.

I would like you to look into this matter thoroughly as potentially it could have been catastrophic.

I look forward to hearing back from you. My details are as follows: Manjit Johal [protected].

Yours gratefully

Manjit Johal

Do not trust these people to look after you properly. From the very second you pick up the phone to them you’re making a terrible mistake. “call your local london branch [protected]” is how you end up speaking to their bulgarian office that takes ages to pick up. Meanwhile the hold music will eventually make you feel suicidal.

They don’t know where their staff are, when they will arrive, how to order the right parts, how to give feedback, how to advise you on whether to fix or replace, how to stick to a promise, how to make up for errors. They will tell you that they will reply several times and then not reply. When they eventually reply it won’t be clear. These guys can’t think straight, work straight or operate straight and even after you’ve provided the worst feedback possible and told them you’ll contribute to the negative feedback online they still can’t improve.

After weeks and weeks of failing to order the right parts and fix our oven, they still can’t call me on my number and continue to call my nanny and try to speak to her about the oven. Finally they got it working and left parts in the house for us to dispose of, they can’t send an account to make it clear how much we ow or have been discounted / refunded.

I contacted the company www.domexuk.co.uk, when my dish washing machine stopped to work and I was surprised, because it was bought 4 months ago only. The rep told me that the man would come and call me before his arrival. I patiently waited, but of course no one showed up. I again called to the customer services, and the rep told me to be more patient. I wasted a whole day and the man hasn’t come and the machine hasn’t been fixed . Not recommended place.

So poor.

In the middle of a repair now. After weeks of waiting for a part to come in and an appointment, a very rude engineer finally made it round yesterday. He took our machine apart only to find they had ordered the wrong part. Brilliant.

Although he said he would contact the head office, who would in turn contact me, he didn't. It's been four weeks now since I first contacted these jokers and still no end in sight.

Definitely do not contract these idiots.

What should you expect from a repair man ?

You expect somebody who knows the range of equipment they are going to be asked to repair, and who knows what parts are likely to have failed. You expect that they will listen to what they have been told about the problem, and make a sensible judgement about how best to proceed. You also expect that if the engineer who turns up does not known what the problem is, he can refer back to base for guidance from somebody who does know.

This has not been my experience with DOMEX.

Last week, I called them to look at a problem with my fridge freezer.

Basically, the fridge did not work but the freezer did.

I had already tried to fix it myself once or twice and got as far as the back of the freezer where there was a panel which was frosted up. I defrosted it and put it back, after which it worked for a couple of days and then packed up again.

Clearly this was not just a frosted up panel. Something else was causing the panel to frost up. Time to call in the professionals I thought, and called DOMEX.

They sent an engineer around, who talked to my wife and took a look. My wife explained that I had removed the panel and defrosted it, and that the problem had came back in a few days. Nonetheless, the engineer recommended replacing the panel (which would take at least 4 weeks to arrive)

This panel is simply a block of expanded polystyrene with a few channels moulded in to it. It has no seals and no moving parts. It is held in place with a couple of screws.

I called DOMEX to explain. I told them that I had already tried defrosting the panel, and that it had not cured the problem. I told them I suspected that it was more serious than just an expanded polystyrene panel and that perhaps a sensor or a fan motor might be the problem. They said they were sure that the engineer knew what he was doing ant that the panel needed to be replaced. They said that the parts to be ordered would include sensors and fan motors. I asked them to check.

They did eventually call back and said that the replacement part was simply the expanded polystyrene panel, no motors and no fans. Or sensors included. I explained that the panel in question was simply a block of expanded polystyrene, and that I had already tried defrosting it, to no avail. Their answer was: “We have to go with what the engineer says”.

I explained that although I was not a fridge engineer, I was an engineer and that I had plenty of experience with troubleshooting all sorts of equipment, and that I had already tried defrosting it, to no avail, and the existing panel was in perfect condition. Their answer was: “We have to go with what the engineer says”.

But surely, if I tell you that the part he wants to replace is in perfect order, and it looks like the problem is elsewhere, you can suggest a different course of action ? Their answer was: “We have to go with what the engineer says”.

OK, so what if your engineer is wrong, as I suspect, will you reimburse me for the incorrectly ordered part ? Their answer was “I can’t say. We have to go with what the engineer says”.

What does this ay about DOMEX ?

• It says their engineers did not know my particular fridge.

• It says they were not prepared to listen to what the problem was and what had been tried so far to fix it.

• It says that they were unwilling to be accommodate the needs of their customers over their own internal processes.

• It says they were not prepared to admit that they did not know what the problem was.

• It says that they were prepared to charge me for unnecessary work that would take ages to carry our, and would still leave me with a broken fridge.

This is why I will not use them again, and would recommend that you avoid them too.

I had a problem with my Deawoo Fridge Freezer. The Freezer worked but the Fridge did not.

Domex’s engineer’s diagnosis was to replace an unnecessary part which would take at least 4 weeks to arrive.

I know the part was unnecessary because I had already examined the freezer myself.

The part they wanted to replace was a block of expanded polystyrene which had frosted up, but was otherwise in perfect condition. When I defrosted this block, the fridge worked for a few days until the block frosted up again.

I spoke to their head office, who refused to accept this, and insisted the block was the problem and needed replacing, rather than trying to diagnose what was causing it to frost up in the first place.

Their approach to fault finding seems to be to randomly replace until they chance upon the one which is actually faulty – all at your expense.

We are a professional couple with very busy working and traveling schedules. Our Bosh dishwasher broke down and we found hard to arrange a repair visit by calling the regular Bosh assistance. We therefore decided to search online and found on google a service called: www.domex-uk.co.uk, which promises to repair dishwasher for GBP70. THe website is very easy to use and the forms are very easy to compile. Users give their names and address, chose a time slot and a day and shortly after submitting their requests, they receive a phone call confirming the time. The problem starts when the call center communicates with the repair engineers. They are slow, non responsive, lazy and unreliable. We have arranged our first appointment three weeks ago and our dishwasher has not been yet repair. To be fair, an engineer showed up two weeks ago, did not fix it, but asked for GBP35 just for showing up. Now they seem lost. I wonder, if I can get a refund.

Called out to check oven in rental flat.
Engineer arrived 1 hour earlier than time slot with tenant in shower.
Within 30 sec the engineer found timer swith was in the wrong place and flicked it onto manual which started the oven. Full charges of diagnostic £35+vat and labour 18+vat. Called office to complain of labour fee but would not discuss or budge. Obviously not interested in long term customers. I know who not to use again.

This company is extremely unprofressional. They came to fix a noise in my washing machine and left me with an even bigger noise. They sent the engineer out again but he said he couldn't fix it! The customer service is disgusting - when I asked if I could speak to the manager I was told that would not be possible. When I asked for the persons name he wouldn't give it to me - they are the worst company I have ever dealt with, especially seen as they've now left me with a washing machine that is making more noise than ever before. DO NOT USE THEM.