Webroot
Reviews and Complaints

Webroot spammed my inbox with auto-renewal notices, I used the provided hyperlink to opt-out of auto renewal, but they still charged my credit card.

After contacting them to reverse the charge, a 5 dollar difference in the charge and refund was still there. They told me to take it up with my financial institution. I explained that it is their fault, and their responsibility to refund my money, and once they did so, they were free to take it up with my financial institution themselves. They then sent another note implying that I didn't opt-out.

Since the refund, they have continued to spam my inbox with discount offers, and I am forced to continue checking their messages as this issue is still not resolved.

I am glad I'm only out a few dollars, and not hundreds like some other people.

I will never do business with them again.

We paid $49.00 for this antivirus system because of the great reviews and we could not even get into the account that we set up, password issues for which we tried for 2 days to reset. so we called webroot ciustomer service, the guy remotely went into our computer, went through all of our files as a technician and also tried to change our password and no go...he said that if I paid him $129.00 he could fix our computer so that it would then work. Then he tried to get another 60.00 for a year's worth of tech help. When we said we could not afford it and we would just do a factory reset then reinstall the webroot that we purchased he said that we can't use it anymore. So tell me did I just throw my mon ey away? Because if that's how you treat your customers? I want my money back, who do I call?

I am requesting a refund because I see that my checking account was debited three times by mistake. I was trying to do a renewal and I believe I purchased more than once! So I NEED $239.97 returned to my checking account card number ending in 5588. The invoice # is ECM0042848378. My name is Clayton Evans, I can be reach at [protected]) Please if any can contact me about this matter as soon as possible, I would really appreciate it!

I took my computer into Best Buy in 2016 to have a new harddrive installed. They put Webroot on as the virus scan even though I told them that I already had a subscription to a Virus protection. They said that it was part of the service and that I could choose not to renew it.

I found out today that they auto-renewed Webroot and tapped my bank account for $102.31. When I called Best Buy, they looked up the key code and said that the account wasn't in my name so I couldn't get a refund! They installed it, and put someone else's name in my account using my credit card that I paid for the hard drive install. This is fraud!

Now I have to go through my bank to dispute the charge, have to get a new credit card with a new number just in case they decide to use it for other purposes. A HUGE inconvenience to me. I will never use Best Buy or WebRoot again and I am telling all my friends what a huge scam this is.

Received disc from Best Buy as virus protection had a problem with malware representative named Raymond connected to my computer said I had so many problems but I had just scanned my computer with there product which detected nothing he tried to convince me multiple times to pay more and he would fix all the problems on my computer. I told him no that I had purchased protection from everything from Best Buy and this was covered he detached from my computer locking everything and changed my password so I could not log in had to take my computer in to Best Buy . They are the worst company just trying to rip people off

On 11/24/2015 after unsucessfully attempting to install webroot anti virus, I called their tech support. I was transferred to a company called iYogi. I spent two hours five minutes with an Indian individual who spoke broken english with a heavy accent--hard to understand. At the end of the session, I was told that I had a problem with my PC and he could fix it for $120!. I thanked him and hung up. What a waste of time. What a scam! Luckily the store I purchased it from gave me a refund.

One cannot view billing history or invoices. Due to so much confusion with multiple keycodes and double billing, I need to be able to see when and for which key codes I am getting billed for. I'm very frustrated with this company and their website. Therefore, I wish to be able to just cancel all my accounts with them, but there is no easy way to do this. I guess I will have to try calling again next week during business hours. ?

This software offers to cover 1 pc, 1 phone, and 1 pad. It covers my phone and installed into ie browser by default. (I use firefox.) I downloaded the app Webroot says to download for protecting my phone, but the app will not allow logins. First I had to go online my PC to change my webroot password because it didn't measure to their qualifications. (So why did it accept the initial passwod I gave on the PC?) Then the mobile app accepted the password, but wanted the security code. It says the code is invalid. Geeksquad checked my membership status with Webroot and gave me the same code. They gave me a weblink to Webroot to file a complaint, but Webroot will not allow me to file a complaint - they give the message, "We have already had contact with..." Their contact with me earlier was a msg sent via email. It nevered addressed the issue of validating my phone and pad for security. All the links I have run into in trying to access their support send me to Geeksquad. Geeksquad gave me the Webroot phone #, [protected] and said only Webroot could help with the installation issues I was having.

I purchased from Bestbuy and not realizing Webroot Internet Security is "Activated at Purchase" and did not install immediately because I have other internet security program that was still active.
By the time that I decided to use Webroot, I was not able to install the program. Too bad, I won't even have a chance to try out Webroot. And for now, it does not matter whether its a good program or not, I would not buy this program, and I certainly will not recommend anyone to buy this. Its just poor business practice.
I understand business is in the business to make money. However, this feels like a rip-off.
Waste of Money.

Bought Webroot Antivirus and Internet security Software a year ago. First they have auto renewal program that you have to opt out of which is explained to you in small print at the very bottom of your welcoming e-mail. Secondly that same paragraph says you'll receive e-mail notification before the renewal is charged. Needless to say that is not the case. They instantly take your money but some how it takes them 3 to 5 or even up to 7 business days to get a refund processed.

So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to change my computers settings. Also I find that all my favorites are missing along with some persona; data I can not trace back or find again.

I ask them to fix it and they tell me that its an additional service for paid subscription users...this is THIER fault, I was NOT warned this was going to happened. They deleted data off my computer that I needed and had nothing to do with viruses. plus a bunch of crap was installed on my computer as well.

Here's a message I sent them and I'm letting everyone spread the word. I have not seen anything THIS blatant from a big time company in a long time! See the image, it's unreal.
--------------------------------------------------------------------

-To whom it may concern

You are running a scam that does NOT allow prior customers to move away from webroot.

After using the run command to uninstall the active wrsa.exe file I found this abhorred thing when scanning and manually analyzing processes for your other crap...and I found THIS!
http://www.onlineautomation.com/webrootscam/2014-06-20_2254.png

18 threads of your executable in a formerly invisible bogus file threaded similar to some of the inexcusable jackholes YOU are suppose to guard us against! I know the manufacturers don't give a ### about this...but MANY people, organizations and authorities will!

And, just enough uninstalled so that I was finally able to activate windows defender (required of me)...only to find out you won't let the definitions update! Nice.

Show me how to get ALL this crap off MY PC!

Mark Wittkowski
www.onlineautomation.com

I too have had problems with automatic renewal. I declined on-line two times, and received confirmation back. Yet they still automatically took $53.00 out of my account. When you try to call, they keep saying there’s technical difficulty. And if you send an e-mail reply, it bounces back because it’s a no-reply mailbox. I wouldn’t recommend them to anybody! Considering going to the attorney general of my state, given how angry I am right now.

they automatically renew you and then when you complain they say well you should have read the receipt we sent it told you we were going to automatically renew you next year WOW how is it that its always the consumers fault not the company for questionable business practice
probably how they stay in business
I finally contacted my credit card company to get rid of these leeches

I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!

i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curious as to how they received my credit card information. - best solution; call your debit or credit card company and report fraud.

Have you ever listened to a few bars from Monk's "Straight, No Chaser" played over and over and over and over and over and over (and over) 200 times? You will if you ever find yourself so accursed to need Webroot's alleged tech support. I did, because Spysweeper was rendering the application that I use to make a living -- Tradestation -- all but inoperable. Spysweeper gets in the face of many other applications as well, making the already terminally buggy Windows operating system even more balky, recalcitrant and menacing. Here's another fact about Spysweeper: search 14 billion web pages and you will be unable to find a way to switch it off. Try to get an answer from Webroot, and they will tell you to right-click the Spysweeper icon in the system tray. I did, but even then, Webroot arose from the dead overnight, initiating an unauthorized, unncessary and unwanted scan that froze my computer and prevented other critical apps from running. Incidentally, after being put on hold this morning for 50 minutes trying to reach Webroot's tech support -- I called at 7 a.m. when they first opened! -- I have now been on "Straight, No Chaser" hold for an additional 15 minutes, waiting to talk to someone about refunding me for the nearly three years remaining on my Spysweeper subscription. And now, after holding for 20 minutes for the refund guy, I am told that my window of opportunity for this expired 30 days after I purchased Spysweeper. End of story.

Webroot/SpySweeper elected to upgrade their existing software. Unknown to them at the time their new release no longer supported any Windows 2000 OS. My system was down two weeks while they diagnosed the problem (system unprotected). But that's NOT the complaint. Once they discovered their product would NO longer support Win2000 they simply said, "sorry, we can NO longer support you unless you get new equipment". I said I cannot afford new upgrades so give me a REFUND for my two year subscription. THEY REFUSED! Instead, they offered my another free year of service on a system I do not own!
They took my money, quit supporting my OS (without any advance notice) and then REFUSED to provide any Refund ! That is a SCAM ! I'm sure there are others in my same situation... time for a CLASS ACTION SUIT!