Webroot’s earns a 2.9-star rating from 81 reviews, showing that the majority of cybersecurity users are somewhat satisfied with their software.
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customer service threatens
I was a happy webroot anti virus software client for 3 years. Their software had an issue in upgrading virus signatures. It would crash. I asked their support team online for help. It took them 6 days to get back to me. When I complained about the slow response their tech team member terry B. threatened not to work on my problem. I have never seen such low level customer service. Imagine a customer service representative threatening if you ask for customer service. Please never buy webroot if the management has this mentality.
Update. After posting the comments here, I responded to the e-mail address provided by social media support. My problem was looked at quickly and resolved in 5 minutes. I had to download a software and run the patch and then we found out I needed to re-install webroot. The software is working fine now. The person assigned to help me by social media group was quick and he would respond to me in few minutes. So it looks like this is a good compliment for complaintsboard.com. When you have a legimate complaint webroot management responds. I will renew my software subscription because I can't take one bad employee response and blame the whole management team. I have been a manager for years too. It would have been better if someone from their office had called and apologized.
charges for renewal that are not authorized
I noticed a charge to my bank account for $42 Webroot Software knowing full well that I never authorized this. After reading other complaints in here about Webroot scamming other people, now I'm really ticked off. I'm calling my bank to stop these payments and get a credit. This company has to be stopped
Most of us never read the fine print on anything and Corporations know this using it to their advantage. Perhaps doing away with the fine print would be great for consumers and restore confidence in Corporate America.
corporate office phone number is 303.442.3813
unauthorized charge
a couple years ago my computer was repaired by a serive tech for viruses and he used webroot and charged it on my account and all suddent now I am being charged $43.65 which is claiming for renewel fee which for a computer I dont even own anymore...but what can you do this is America
The complaint has been investigated and resolved to the customer’s satisfaction.
As other people have listed, I too have been charged for $32.57 unauthorized subscription. I called number and said estimated time of wait to speak with customer service rep was over 90 minutes. I emailed the suggested refund site and nothing. Not sure what to do next!
I had Webroot Spy Sweeper in the past. In Feb.2009 I had opted out of automatic renewal. On Feb. 14, 2011 I received an email informing me that Webroot automatically renewed my subscription. Since I opted out of auto renewal plus I had removed webroot spy sweeper from my computer some time ago this was an UNAUTHORITIZED CHARGE. I have tried notifying them by their "refund website" as instructed via telephone but a message came back stating they were having trouble processing my request and they notified their customer service and I would receive an email answer back within 24 hrs. On Feb. 14 I had also tried to request a refund via email and was supposed to receive and email back from them within 24 hrs. That was 144 hrs ago. I believe Webroot is intentionally not following up since they have a 30 day refund policy. I want my $32.05 refund. I would NEVER recommend this company to anyone.
Kathleen Symons
their corporate office number is 303.442.3813
their corporate phone number is [protected]
I bought my webroot at best buy and installed it last week. I have had nothing but problems since then. The return process is difficult for me since I am disabled and do not get out much. So I have tried to get the product to work and it does one minute and not the next. When the system is off and I log back in there is not protection. Very disappointed.
refund
On my Visa Febriare statement there was a charge of $63.55 from Webroot Software, Inc. I have NO idea what they sell/? Trans. date is listed as 02/04, ref. #2906. If you need more info email me at [protected]@new.rr.com. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
This website locked up my computer, so I gave my credit card info to get the anti-virus. Not only did it not give me the spyware I thought I was paying for, it locked up my computer and I had to take it to be fixed, which cost me $200.00. Then it has charged the $54.95 for March and now I got my statement and there is another charge for $42.75 for the month of April. This is unheard of. I want my credit card reinbursed for the 2 months I was charged now. I don't even have this anti-spyware, I had to purchase Norton, when it was being repaired.
corporate office number is 303.442.3813
They sell anti-virus and anti-spyware software. Maybe you took your computer to a tech like Best Buy or something. Their billings are on auto-renewal.
unauthorized credit card charges
webroot software charged my credit card account for a virus spyware renewal. I did not sign up for automatic renewal. I am retired, 69 years old, and live on social security which is very small. I was told by Webroot that since the charge was in July I had waited too long (October) to get a refund or reversal of charges. I told them I don't even have that program on my new computer. They requested my email address to send it to me for download since I had to pay anyway.
A few days ago I was charged again as auto renewal on this same software that I had gone on-line to order a year ago. I had kept getting notices on the computer that my program was expired and was directed on-line to purchase a renewal, but I did not sign up for auto-renewal that time either. I wouldn't have purchased the renewal in 10/2009 had I known there was already an automatic renewal charged to me. I was ill during that time period and under heavy medication. I thought I fixed this problem a year and a half ago and now it back.
I feel that they took advantage of me. I have a different software for virus protection purchased when I bought my new computer. Now I have two programs that do the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
no refund returned yet!!!
I have been trying to get my refund since April 2010. The cost of the anti virus of over $32 is alot of money to me. I cannot afford to not be refunded and just lose it completely!
I need that money too much. BUT I am entitled to my money anyway! Whether it is $1 or $1000! It is MY money & you gave me a product that did not work, I sent it back, you promised a refund & did not comply & should be sued by everyone . You are a thief! You need to lose your business. You are a dishonest company! People & Buyer BEWARE!
I DEMAND my complete refund Immediately & will be turning you over to the Better Business Bureau & anything else I can do to help someone else not lose their money like us or have to go thru this long ordeal like we all have.
attention to detail (lack of)
I purchased Webroot after I spoke with my company IT Guru, who said it was top notch and top of the line for spam/ malware issues. I had to agree at the time and the past 2 years have been superb! I just got the itch to try their new "BETA " upgrade on a trial basis, But got" the shaft" instead. They didn't really prepare for this offering. My guess is they wanted to beat MSN with their "BETA " project and just flat out blew it!. I got a FAtal error when it tried to update, then it it wouldn't let me go back to the prior verson 6.1.0.145 which is actually pretty solid in all respects. When I called for help, , The beta Team had gone hone for the weekend! Leaving my system virtually naked against al the crap thats comes wthout adequate coverage. So I trotted myself to BEST BUY spent $ 64.19 om Kapersky 2010 Antivirus, wich has finally gotten a grip on the crap that hit this weekend. I called tonight : spoke to Mike, who tossed me over the Beta crew Who had just signed off for the day! after spending 78 minutes on hold, " robo attendant" said nore than 30 mins. Called back and they were closed for the Day.. which is a bunch of [protected]@#%&.. Another fine example of POOR CUSTOMER SERVICE! How long do they expect to be #1, if they can't back-up what they sell, Look @ th BIG3 automakers and Toyota! they all took a bad tumble.. I guess if you get your problem solved you go else where.. Wake -UP WEBROOT !
The complaint has been investigated and resolved to the customer’s satisfaction.
ha love their custserv response - you know what happens when you respond to this type of posting they say they will have someone call you ! HA HA HA If they do you better be there when they call or be prepared to go thru the whole process again
I also removed them and went to Kaspersky .. I would NOT Webroot product and service to anyone
Hi David - I’m with Webroot and am sorry to hear that this happened to you. I’d like to help you get this issue resolved. If you'd like to email me I would love to discuss this issue with you in more detail so we can find a way to remedy the problem so it does not happen again. lbongiovanni@webroot.com. Sorry for the inconvenience this has caused.
my program still stays expired
Program was expired, Payed a renewal. Still expired, They asked me to renem for a 5pcs licence because I used more than three time on different PC. First i payed for a3pcs renewal. After this did, nt worked out, I payed for a 5 pcs renewa. Still expired !
Sent to [protected]@ webroot.com an email, .. still no reply !
The complaint has been investigated and resolved to the customer’s satisfaction.
webroot renewal quarantine blackmail
I bought a version of webroot and have renewed upgraded since at least 2006.
May 21, 2010 I turned off autorenew - I dont like the concept and my credit card is not active.
Well today WEBROOT fails me. Despite having paid $120-$150 for this product. I get a rogue advertising spyware - infects my system tray. looks bad, worse than it really is I think, disables my other virus detection programs and shuts down my ports... great.
I run webroot - it finds the suspect but will not remove / quarantine... tells me I must have an active subscription to quarantine!... It seems to me I have paid for this product 3+ times over... and now a few days after I dont auto renew it is unusable and (and WILL NOT PROTECT me from what I have paid for?) Is this right?
I can understand not being able to get latest updates(which just slow my computer down), or newest virus lists but to allow me to get a virus / spyware that is a slap in the face and fraudulent. It says all the time you are protected from 1million virus definitions but apparently not really.
- Anyone had a similar experience?
Webroot if you are reading - I was hoping to renew but not for $59+ (as a loyal customer penalty) when I see coupon codes for $19 - $29? why the renewal penalty?. http://www.offers.com/webroot/ I believe I am done with your products - my email is [protected]@yahoo.com.
I had Webroot for several years. they went through a transition. I had to buy a new package (which I was ok with) - I choose the 3 yr package. once installed the key they sent me did not work, and no storage appeared for me to back up to. I called for support, was told in three different calls they would transfer me totech support, wherein a autoanswer told me it would be an hour or more for install help. I called back the 1-866 number, asked for supervisor, got transfered to the "wait an hour" recording again. So I bought something that does not work, and the only way I can get help under reasonable timeframs is to pay additional fee. this is a rip off.
I tried Webroot AV for about a year and found the product to invasive, required too much baby sitting. The annual anniversary of my Webroot purchase just came around. They have RECURRING BILLING, and want me to re-up. I have the right, of course, to 'opt-out', just click here.
Well it seems that to avoid the recurring billing and leave Webroot, one must provide the registration code they initially used to UNLOCK the product. Is that great or what? What customer service. Great e-commerce.
If you had/have webroot AV, keep that license code handy. Thumbs down, .
In August of 2009 I purchased Webroot Security Essentials for a period of three years. Two months ago this software failed me and allowed Security Tool to infect my computer and essentially shut it down. I lost files, suffered a lot of inconvenience and had to pay someone to get rid of this virus for me.
Today I decided to approach the company for a refund of the unused portion of the three years. Guess what? No luck. I was told that had I called within 30, maybe 60 days that they would have done a refund. So with that kind of corporate policy they only guaranty their software for 60 days. After that you are on your own.
So why pay these people money to NOT PROTECT your computer
when equal or better software is available?
webroot was the cause of a very difficult malware infection on my computer, , it cost a lot of money to rid of the infection..webroot had to be remove off my computer..the renewal letter dates 07/15/2010, so i have no invoice #to file a complaint w/the company...please respond
After purchasing Webroot antivirus software I tried to install this on my computor using the instructions provided by Webroot and my monitor went completely black. I then followed the 30 day money back guarantee instructions to return this software. I received nothing from Webroot and am out $40 +shipping. This is just a another big consumer rip-off.
downloaded product )amount 69-95gbp.taken from my account
a total of 130gbp, no reimbursment or apoligy when contacted
this company is a scam
Webroot has locked my computer until I buy from them. Best buy and webroot have a scam going. I asked webroot to remove their stuff from my 8 year old laptop. They refused and told me they hope I sue them. My computer is worth 100 bucks and they want 250 and 20 a month to "fix it" it is complete bullcrap. I am going to pursue a lawsuit. Contact me if anyone else has this issue and would like to shut this scam down. Aaldrichjr@gmail.com
Hi mystrab,
This is Greg from the Webroot Support Team reaching out to you to see if I can help you out further. I apologize that you had an issue with your subscription being renewed and I want to do some research on your account to see what happened and how I can help.
If you can please send me your Name, Phone # and Email address I will promptly escalate your case to the highest priority and get back to you quickly. Please send your contact information directly to me at "gdavis@webroot.com"
Thank you,
Greg Davis
Webroot Support Team
I bought a computer in 2005 and placed web root on it. Stopped using the computer in 2007 due to electrical problems and now realize that we have been charged $43 each year for seven years. I noticed the charge this week and web root said they will only refund this years charge. Unbelievable!
Hello timadams406,
This is Greg from the Webroot Support Team reaching out to you to see if I can help you out.
When you submit a Support Ticket from within SecureAnywhere you will receive a response within 72 hours of submission, but usually sooner. When SecureAnywhere detects an infection it will notify you of the infection(s) found and then scan and attempt to remove the infection. If the infected files are possibly System files or other important files it then moves them to Quarantine where they can not harm or compromise any other file and you therefore do not need to "delete" the files. I will send you an email with my contact information. You may also want to call our Technical Support department at [protected] from 7 AM to 6 PM M-F Mountain Time. Technical Support, including threat removal is free with your subscription.
Thank you,
Greg Davis
Webroot
unauthorized credit card charge
Webroot has charged my credit card without my authorization for their stupid software, after I sent them more than one e-mail telling them to not do that. Nothing and they did it anyway. When you try to call them, they don't talk to you, just send you to another site to avoid dealing with the public. I'll never use them again.
Same thing happened to me and they claimed they sent multiple notifications, liars! Never any notice. Will never do business with a dishonest company. They just lost a bunch of customers. Terrible company!
refund for autorenewal
Webroot autorevewed by anti virus software. I have cancelled the autorenewal and attempted to obtain a refund on their website. I got a prompt that my request was beyond 30 days cancellation period. My invoice was dated March 15, 2010, I attempted to obtain a refund on April 12, 2020. This is not 30 days, it was 28 days. You are unable to speak to a breathing person no matter what you do and I am very disallusioned with everything about this company. I would never consider doing business with them again.
Fawn
The complaint has been investigated and resolved to the customer’s satisfaction.
I would agree on the class action suit. I have also been charged twice as Fawn posted above in 2010. We're now in [protected] and their deceptive practices continue in that regard in addition to setting you up for automatic renewal without informing you at purchase time. I've been an IT professional for 30 years and have used all types of Antivirus packages for my customer's over the years, but it seems the new trend is that you have to agree to the auto-renewal during install. I saw this with Avast just this past week, but at least they displayed the policy BEFORE I submitted payment, so I opted out. Nevertheless, Webroot not only charged me twice without any real consent, but they charged me huge dollars, to the tune of $160! The SecureAnywhere 3-User license product can be had for $25 on Amazon. Disgraceful. Now here's the kicker. They charged me $85 twice (hence $160) for the same 3-User license installed on both mine and the wife's laptop! How the heck do you charge multiple times for an already existing multi-user license. I switched to Webroot from AVIRA several years ago, because of the same issue. Now Webroot has learned from the competition on how to rip people off!
I am having the same problems. Never can gets to speak to anyone and get the run around for refund. I suggest we all send our complaints to the FCC and maybe we can get an attorney to start a class action suit. Any one know of one. We can check on the www.
Lou Lewis
Eugene, Or.
I renewed my Webroot as was on the screen of the computer. No problem, the cost was $31.90, still no problem BUT I have been charged TWO times the same day for this service. I just want a REFUND for the additional $31.90 I was charged on my Mastercard . I have the invoice from MC, and I will copy and send, just please tell me what to do. When I purchased this from Best Buy they said I would never have to urchase Webroot again, that it was always FREE. As you can see by your computer I have taken the new one every year, BUT this is the FIRST time I have been billed TWO times.
PLEASE HELP!
Ray
Hi Fawn - I’m with Webroot Customer Support and am sorry to hear about this. I’d like to help you get this resolved and get the money refunded to your account. We have a auto-renewal policy which is designed to keep your computer protected by giving uninterrupted protection. With this policy, we also send out several emails in advance reminding that this will take place. Since it seems you did not receive the emails, I have asked one of our customer service representatives to contact you to get this taken care of.
they downgraded me
i have webroot internet security essentials on my 3 computers and have auto update on.
on march 13? 2010 the latest update they downgraded my antivirus program to basic after waiting on line for custermer support for 55 minutes they acknowlaged the problem but its been a week now and no response from any letters yet and still not fixed
still waiting for a response from webroot
The complaint has been investigated and resolved to the customer’s satisfaction.
Recently received an e-mail from Webroot advising to download lastest version of WISE (7.0.4.93). Upon doing so, the process simultaneously uninstalled my previous version of the software.
The newest version has essentially made my system unusable. Issues: unable to open more than one instance of Firefox browser at once; unable to open any msnbc video news item wherein the pathway starts with "javascript" (not true if using IE browser); Firefox browser fails (closes) every 15 - 20 minutes; screen functionality freezes after approximately 30 minutes, e.g., not able to open my AT&T Yahoo e-mail account from home page; etc., etc.
Have called Webroot tech service every business day for past 2 weeks, and recording advises of wait times exceeding 1 hour-once over 2 hours! Have submitted 4 tech request e-mails, with one answer-though suggested instructions were not for the correct WISE software.
Calls to Webroot sales & marketing result in advise to use their "paid" tech service. The only thing I want is fr them to tell me how to retrieve/re-download the previous version of the software that I have paid for, and which does not expire until 12/10.
Hi Dave, I'm sorry to hear about this. If you still have not heard from someone I would be happy to assist you. Please send me an email at lbongiovanni@webroot.com. Thanks for your patience.
spysweeper anti-virus with anti-malware
Early termination of Spyweeper Anti-virus with Anti-Malware updates subscription and attempts to trick user into paying a renewal fee. Watch out for this practice from Webroot Software Inc. ( I have been with Webroot for 5+ years, but maybe Robert Nardelli joined up with them recently and plans to hose customers like he did at Home Depot and Chrysler) Webroot deactivated my account with 8 +months left on my subscription with no explanation. Even when I inquired by email as to what happened their response was that it was expired and I could renew for another year by paying $19.95 again. This unexplained early termination happened before and not that long ago, but I renewed that time because I thought a year had gone by (wrong! I still had 2 + months left on that subscription). Webroot is short changing its customers by arbitrarily terminating support subscriptions early then seeking renewal fees. I use to be a long time customer and supportor, but no more. There are equal or better products out there that are free or of equal cost (but with less system overhead). Only thing that comes to mind is that the company must be on shaky financial ground to resort to this behavior.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Nick - I'm sorry to hear about this and I can assure you the early termination was not done intentionally. Please email me with the keycode for the product and I can get this taken care of for you. lbongiovanni@webroot.com
having to much trouble with it
having to much trouble with it i just want my money back. #E000022561367. i'm not happy with this please refund my account the full amount. thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Nancy, I'm sorry to hear about this. I've passed your contact info on to our support team and someone should be getting in contact with you shortly to get this issue resolved. Thanks, Lisa.
unauthorized renewal
I did not authorize renewal, am not signed up for renewal and received charge of $39.95. Now I have the burden of time and hassle for opting out of something I never signed up for and requesting refund. I will not use this again, will pay more for a company that I can trust.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same as above!
I have uninstalled your software some 10 months ago and I never authorized this auto renewal It seems your phone and easy refund is not so easy. I want my refund as quickly as you took it my e-mail
mknmerk@aol.com. I have already notified my c-card and put in a complaint with them. I would appriciate a reply, and a number where I can talk to someone, as the numbers I call never seem to be answered.
Thank you,
Mirko K Mikan
cannot uninstall
Trying to install new protection software and cannot due to Webroot Internet Security that cannot be uninstalled completely. No response from Webroot.
I was a cutomer for several years, but I have lost all confidence in their products due to this complaint and "NO SUPPORT".
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello W. Tipton - I’m with Webroot Customer Support and am sorry to hear about this. I’d like to help you get this resolved. If you could please provide me with more detail to your problem I can look into getting this corrected for you.
cancelled 12/09 and need refund for 1/10 charges of $40.35. tried for hours on line without success.
Sent a letter of cancelation on 12/09/09 of the Webroot spy sweeper. I no longer wanted the service.
I just recieved my statement from Bank of America with an automatic charge from Webroot of $40.35.
It had been uninstalled and cancelled.
Please credit my account with that unauthorized charge.
Thank You
Patricia V. Kick
[protected]@aol.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I want you to stop auto renew and refund me my $43.65 that was charged to my visa!
this software was always freezing up my computer so I stop using it!
so please refund my $!
That's because it's spyware and it was never going to do anything good for your computer. I'm sorry to say, but you got scammed.
Hi Patricia, I'm sorry to hear about this. I've passed your contact information onto our sales department and they should be taking care of a refund for you shortly. Thanks.
renewal op out
on nov 09, webroot software took out $64.82 from my checking acct. that i did not authorized. after thanksgiving holidays, i got a virse on my laptop. took it in and the tech stated that my software was terminated on the 24th of nov 09. i contacted my bank security service federal credit union, to see how i can get my money back. you reference dispute number D-113264. i no longer need or want your software.
The complaint has been investigated and resolved to the customer’s satisfaction.
sidneysilva, I’m with Webroot Customer Support and am sorry to hear about this. I’d like to help you get this resolved. I'm having someone from our support team get in contact with you via email today. Please let me know if you do not receive an email within the next couple of hours. Thanks.
poor service
I ordered their 24/7 antivirus removal. When I called for service they told me that I had to make an appointment a week later. When I questioned their 24/7 service and the reason for the delay the service rep became rude and condescending and hung up on me. When I tried to call back she hung up on me. I was finally able to get a refund but the experience was awful. I would not recommend buying anything from this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Brian, I’m with Webroot Customer Support and am sorry to hear about this. I’d like to get more information from you about this incident to ensure it doesn't happen again in the future. If you could please email me at lbongiovanni@webroot.com.
false cashing in of $127.45
On June 16, 2008, I bought the webroot spyware with antivirus to protect my home computer for $39.99. When activating the computer program from the supplied CD I was guided to a website that for unknown reasons wanted my credited card information - that I provided, for registration of the webroot programs. I clicked on all 3 buttons of the page that came on...
Read full review of Webroot and 1 commentWebroot Reviews 0
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Overview of Webroot complaint handling
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Webroot Contacts
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Webroot phone numbers+1 (800) 772-9383+1 (800) 772-9383Click up if you have successfully reached Webroot by calling +1 (800) 772-9383 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (800) 772-9383 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (800) 772-9383 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (800) 772-9383 phone numberHead Office1800 303 3861800 303 386Click up if you have successfully reached Webroot by calling 1800 303 386 phone number 1 1 users reported that they have successfully reached Webroot by calling 1800 303 386 phone number Click down if you have unsuccessfully reached Webroot by calling 1800 303 386 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling 1800 303 386 phone number100%Confidence scoreIreland+1 (303) 442-3813+1 (303) 442-3813Click up if you have successfully reached Webroot by calling +1 (303) 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652-4800 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (858) 652-4800 phone numberBrightCloud+1 (650) 292-6600+1 (650) 292-6600Click up if you have successfully reached Webroot by calling +1 (650) 292-6600 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (650) 292-6600 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (650) 292-6600 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (650) 292-6600 phone numberSan Jose, CA+1 (858) 652-4470+1 (858) 652-4470Click up if you have successfully reached Webroot by calling +1 (858) 652-4470 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (858) 652-4470 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (858) 652-4470 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (858) 652-4470 phone numberSan Diego, CA+44 203 349 2399+44 203 349 2399Click up if you have successfully reached Webroot by calling +44 203 349 2399 phone number 1 1 users reported that they have successfully reached Webroot by calling +44 203 349 2399 phone number Click down if you have unsuccessfully reached Webroot by calling +44 203 349 2399 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +44 203 349 2399 phone number100%Confidence scoreUnited Kingdom+353 16 307 604+353 16 307 604Click up if you have successfully reached Webroot by calling +353 16 307 604 phone number 1 1 users reported that they have successfully reached Webroot by calling +353 16 307 604 phone number Click down if you have unsuccessfully reached Webroot by calling +353 16 307 604 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +353 16 307 604 phone number100%Confidence scoreIreland+61 280 711 900+61 280 711 900Click up if you have successfully reached Webroot by calling +61 280 711 900 phone number 1 1 users reported that they have successfully reached Webroot by calling +61 280 711 900 phone number Click down if you have unsuccessfully reached Webroot by calling +61 280 711 900 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +61 280 711 900 phone number100%Confidence scoreAustralia+81 345 886 500+81 345 886 500Click up if you have successfully reached Webroot by calling +81 345 886 500 phone number 1 1 users reported that they have successfully reached Webroot by calling +81 345 886 500 phone number Click down if you have unsuccessfully reached Webroot by calling +81 345 886 500 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +81 345 886 500 phone number100%Confidence scoreJapan
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Webroot emailscommunitysupport@webroot.com100%Confidence score: 100%Supportjtran@webroot.com93%Confidence score: 93%it
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Webroot address385 Interlocken Crescent, Suite 800, Broomfield, Colorado, 80021-8062, United States
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Webroot social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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oh look damage control by management - good to see they have enough staff for responding here but not to answer their support lines
Kaspersky has my business now and I will tell of my bad treatment by Webroot to all who want to hear.
Sevgi - your treatment is not unusual and their social media person isnt going to do anything but have another incompetent call you back! Hopefully you wont get a rude female manger who calls you and also wont help you but commits to having someone call you back
Employees get their attitude from their management so do your self a favor and say good bye to these jerks
Hi Sevgi, we received your email and someone from our team should be emailing you back shortly. Thanks for taking the time to let us know how we can improve our service to our customers!
Hello Sevgi - I am very disappointed to hear you had such a negative experience with one of our customer support representatives and I can assure you that type of interaction from out employees is not tolerated by Webroot. I would like to talk to more about what we can do to make sure you get your virus signatures updated and also hear your thoughts on how to improve our customer service. Please email me at socialmediasupport@webroot.com.
Cross Computers is awesome [protected], ask for Derek