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I have been trying to no avail to cancel my "hassle free" monthly pass. I have followed all of the steps on the online portion of the weight watchers web site and have had absolutely no luck in canceling this service. I have joined weight watchers in the past and paid weekly. I will never use their online service again as it is a scam.
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I have not used the weight watchers program for over two months. I thought everything had worked with the cancellation since i did not recieve a monthly pass last month, but today i recieved a monthly pass card. I would like my money retured for the last two months.
I canceled my pass in October but they still sent November. I am through the program and I am A life timer now
I have reached my goal and now a lifetimer. I want to be sure my pass is canceled. Pls help me.
I used Weight Watchers Monthly pass and on-line versions and when I did not want to use them anylonger it was very easy to cancel my membership with no hassel or problems... You must not have went to the cancel my membership screen! In order for anything to work, you also have to be committed to making it work or you will get not results. If you join a gym but don't go, it's not the gym's fault you are not losing any inches, it's your own. So if anyone reads this, Weight Watchers is a VERY GOOD on line web-site but only if your going to use it and attend the support of the meetings.
All I want is to cancel my monthly pass being put on my credit card. I'd rather pay cash when I can find the time to attend the meetings. Please cancel my pass on my credit card.
Please cancel my monthly pass. I do not want to charge it on my credit card!
Last night my husband signed up for Weight Watchers online. After viewing the website for less than an hour, he decided this was not what he needed. I attempted to cancel the program but the website would not accept a cancellation. So I contacted Customer Service who informed me this was a "non-refundable purchase." So, to view the website cost $47 and now they have our credit card number. So we had to close the credit card account to avoid monthly charges forever. What a scam!
TOTAL SCAM!
I only have a free pass account, but they've been billing me anyway because they got my credit card information. STAY AWAY FROM THIS SITE! Also had to cancel my credit card to get rid of the bloodsuckers!
All Weight Watchers is ... nothing but a scam to get mostly gullible women to buy into their program of so-called weight-loss and also their very expensive foods, as well. I think that people, such as my wife get sucked in on this stupid stuff just because they don't have the discipline to do it on their own. So they waste money on rip-off programs like Weight-Watchers...and it's really sad...because I could talk to my wife until I'm blue in the face, but I could never convince her that she's being ripped off by this scam. She's been in it now with her 'best friend' for over 2 years now...and the results are pitiful...and I mean very pitiful for the kind of money that Weight Watchers has sucked out of them. I give up...it's a waste of time to try to convince these two women that they are being scammed. I was able to lose 120 lbs on my own...without a stupid, expensive weight-loss program...and I did it by walking, exercising and eating healthy foods. I lost the weight over a 6 month period and it didn't cost me a dime. WHAT'S INCREDULOUS IS...!...THAT MY WIFE WITNESSED ME DOING IT ! So, do you think that I can convince her that she's being scammed by Weight Watchers? ...LOL...no way...she bought into their BS ...hook, line, and sinker along with her best buddy...and today both women don't look any lighter or trimmer than they did 2 years ago when they joined. Go figure.
I have no idea of why people could not cancel their monthly pass...no excuse for it unless
they did not read and follow instructions, or go to Weight Watchers help...I had a problem at first, then went to help, sent my request and WITHIN 24 hours I received not one, but two
responses not only acknowledging my request, but providing very clear and simple instructions on how to get my monthly refund...sorry about all your problems, but there is no reason I can think of you should have had them...there was a way to solve them.
Beach Girl
This is the message i got from Weight Watchers when i decided to cancel service after two days of use. They charged me $53.85 and refunded me $ 5.95 that i still have not seen in my credit card. Basically, customer service wrote me the email below.
"In keeping with the refund policy outlined in our subscription agreement, we have cancelled your subscription and you will be credited $5.95. This amount should show up on your next credit card statement. Your account will expire on 7/9/2011.
The reason your potential refund comes to $5.95 is as follows, in accordance with our subscription agreement.
You paid $53.85 for a three-month subscription to Weight Watchers Online, three times our monthly price of $17.95. With early cancellation, you are liable for our $29.95 sign up fee. Thus, $53.85 (3-month subscription plan) - $29.95(non-refundable sign up fee) = $23.90 - $17.95(one month's service, pro-rated) = $5.95.
You may refer to our subscription agreement via the following web page for additional inquiries you may have regarding our refund policy.
http://www.weightwatchers.com/legal/subagreement.aspx
Sincerely,
Esmee
Customer Service Associate
www.weightwatchers.com
This is basically the section that made me liable for 50 dollars for 2 days of services...WEIGHT WATCHERS IS JUST BAD. THERE ARE LOTS OF SERVICES ONLINE THAT WOULD NOT CHARGE YOU A DIME TO COUNT YOUR CALORIES. THE SAME SERVICE I PAY 50 DOLLARS FOR 2DAYS. AVOID SIGNING UP FOR THEIR SERVICES, ITS A BIG SCAM.
4. Cancellation of Subscription
Either you or WeightWatchers.com may terminate or cancel your subscription to our Fee-Based Products at any time. You understand and agree that the cancellation or termination of your subscription is your sole right and remedy with respect to any dispute with us including, without limitation, any dispute related to, or arising out of: (i) any terms of this Agreement or our enforcement or application of this Agreement; (ii) any practice or policy of WeightWatchers.com, including our Terms & Conditions and Privacy Policy, or our enforcement or application of these policies; (iii) the content available through this Website or any change in content provided through the Website or on a Fee-Based Product; (iv) your ability to access and/or use our Website or any Fee-Based Product; or (v) the amount or types of our fees or charges, surcharges, applicable taxes, or billing methods, or any change to our fees or charges, applicable taxes, or billing methods. Upon cancellation or termination of your subscription to our Fee-Based Products, we may immediately deactivate your user account and all related information and/or files in your user account and/or bar any further access to such information and/or files, our Website (or part thereof) and/or our Fee-Based Products, except as we may otherwise provide from time to time.
You can cancel your subscription by contacting Customer Service or by such other means as we may provide from time to time. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, contact Customer Service to have the charges reversed. If you use our Fee-Based Product during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.
I have been trying to cancel my monthly pass to no avail. I need help