BeachBody
Reviews and Complaints

9/19/23 I reached out via online chat to ask a few questions in regards to my membership, as it appeared I was being charged $89 every 3 months, when I had previously had a n annual membership for $120 annually..

I was intending on having an annual plan, but when I reached out to ask these questions, the agent said “one moment”

Then I received an email CONFIRMING that I will be paying $191 annually… non of my questions were answered and my plan was changed without my permission. The online agent was extremely unhelpful and rude. Never got my questions answered. I love the bodi videos but I will be canceling.

I subscribed for a year, used it a couple of times. The videos were ok, not anything special. While moving, I forgot to cancel. I got no notice of the renewal. The minute the bill came through for another year, I cancelled. They would not give me any refund. I was charged a full year even when I cancelled about a minute after they billed me! Their cancellation policy is in the very fine print. Beware, you can't get rid of them!

I am requesting a solution and resolve from the manager and administrator of this company. I am being completely inconvenienced and trying to maintain the health and wellness I have been investing in monthly subscriptions for over 13 years. What I experienced today was beyond horrible and unethical. Complete incompetence on the end of customer service. Nobody speaks english and the incompetent customer service associate canceled my account instead of SERVICING MY ANNUAL MEMBERSHIP. Now I'm being told there is nothing they can do and the cost is over $248 for the SAME product subscription I had been subscribed to since 2009. I am not paying over $200 for the same product. I have been locked into member benefit pricing for over 13 years. I am seeking an immediate resolution of my issue, an immediate restoration of my long standing same exact annual membership and subscription to Beachbody on Demand and Chocolate Shakeology. The 2 different incompetent individuals I had to experience today canceled my account instead of SERVICING AND PROCESSING MY REQUEST FOR THE RENEWAL OF MY MEMBERSHIP.

I had written to BB before regarding this. I paid for early access to new streaming programs. I did not think the increase in fees, along with everyone else's increase was worth it. Those that paid for the programs should have been able to keep access to those. They were $50 dollars apiece. I never heard back from BB which is so typical. I would like those programs I paid for available to use or reimburse me.

In July 2022 and October 2022, we all of a sudden started getting charges on our Discover Card from Team BeachBody. While we had used Beach Body Fitness products in the past, we did not sign up for any subscription starting from July 2022, nor did we purchase any merchandise past April 2022.
We tried numerous times to get a refund, and our Discover Card would credit us the $78.72 charge, only to reverse the credit a few months to a week later.
They said because our "purchase" was over 30 days old, they would not refund us. Our credit card company will not credit us either.
We are still owed a refund of two charges for $78.72 - for some "subscription" we never authorized, for a total of $157.44. We feel we are being bullied by the large fitness organization BeachBody and we want to be made whole.

I opened a beachbody membership in 2020. Apparently it was on autorenewal. I received zero notice about renewal. I must have missed the credit card payment while reviewing my 2021 statement. In 2022, I saw the charge and logged into my beachbody account to see that it was a FREE account. I called customer support. They told me that I had a separate account with an incorrect email address for me with an open account on autorenewal. So I had 2 beachbody accounts. One with correct email and one with my last name with 2 letters inverted. I asked for a refund because I have not used the account even once in almost 2 full years. Beachbody can clearly see that I never logged in during that period and had the wrong email address associated to my account. I was unaware that I had an autorenewing account. It had my incorrect email. I was given no notice etc... I was told that I was outside of the 30 day grace period (by 4 days), and there is nothing they can do. I was told by customer support that they were the highest authority with no way to further escalate but that they could do nothing for me. I see this is unacceptable in todays world. I have used several beach body products over the past 15 years including the old p90x, insanity, and some others. I am surprised that a large company would treat customers this way. I will never use a beachbody product again, and I would highly deter anyone who asked me for an opinion as I see the business practices and lack of ability to resolve a legitimate issue as a major problem.

I purchased shaunt rockin body in video the first lockdown we had. I payed £82

now that lockdown has ended, i started using this video with a friend and was very disappointed with the quality, the lighting was dark in some places and the close up shots weren't very easy to follow the moves.

do you have a more up to date video of this with different camera angles and better lighting

I attempted to cancel my subscription to Beachbody.com for over an hour about a month ago. There was no way I could see to do this. I thought perhaps my subscription had ended. However I see another payment has now been taken from my credit card. I have gone back on to the Beachbody website to again seek to cancel my membership and can see no way to do this, even after spending a considerable time googling this and trying to contact Beachbody directly.

The only way I can prevent a further payment is to cancel my credit card which I have now done. This is a totally unacceptable and inconvenient outcome.

I sent back the full shipment of stuff back in september. My credit card still has not been refunded. They sent me to collections for $20.93 for nonpayment of product I returned months ago. They insist they've refunded my credit card but my credit card company says they've not received any refund from them. I provided the rma and the delivery confirmation number they insisted on back at the time of the first follow up call back in october. The tracking number is 9505512432360268168604

Oct 26, 2020 I have spoken with 4 staff members in the past 2 days, and every single person says they can not stop a order form going out. They tell me the order has not been shipped yet, and is scheduled to be shipped on nov 4, and its oct 26,. They use this tactic to make more money, they say they can only cancel your order after it is shipped? I dont believe a word they say. This is a reverse marketing scam. The final staff member I spoke with at corps office, states they only have a 10 minute window to cancel orders. Every excuse they say make no sense. I was on hold yesterday with 2 staff members for over 30 minutes, today I was on hold for over 20 minutes then the call was disconnected. The only good thing they did was call me back. She also said that if they do not get the product back * (even after I said I want all orders cancelled she said they will go ahead and recharge me. So another scam to recharge me. I have not authorized that, I have made it very clear that beachbody has no authorization to charge my visa.

I am totally stumped! I do not even know what product I'm being billed for!
I've had $9.60 taken out of my checking account in April and now again
today, 5/16/20 for the same amount. Whatever this product is, I've not
been receiving anything in the mail that even matches up with this cost.
Please remove my name and checking account from your records. If I see
another transaction by your company, I'll contact the (BBB).

You need to reverse both of these charges immediately.

Thank you.

Lenore Daniels
1464 Archer Street
LeHigh Acres, FL 33936

I purchased a compression tight (item #MDAPGBP13311SM) for my daughter on November 18, 2019 and when she received the gift on January 10, 2020, the tights were not comfortable to her, I had ordered a small and even though she is thin they were way too tight. I called customer service for an exchange for a larger size. I did not request a refund. They said because it's past 30 days they won't honor an exchange for a larger size. I will never order apparel from Beachbody again due to this poor customer service.
Valerie Tharnish
Customer #[protected]

I've emailed beach body as you can see numerous times and have had no reply. payment taken out of bank after cancellation was processed ive mailed trying to retrieve this money but nobody will respond...
The funny thing is im receiving emails of them advertising still. usually had no problems until now.

Jo Moody

I've sent the below email 3 times now very disappointed nobody has emailed me as I'm still receiving offers through from beach body but no one wants to deal with the below email.

1st email sent on the 28th October
2nd email 29th October
3rd email on the 03rd November

Jo

Below email attached

Hi

I've just been checking my bank and there has been a payment of £99.00 gone out on the 30th September. Not sure why this is as I've cancelled in July due to work commitments. Please can we look at having the £99.00 refunded as I haven't signed up to anything thank you.

Joanne Moody
90 Dean Park
Ferryhill
Co Durham
DL178HS

And just now it took this out ig my account!
And as you can see...i havw3 21 cents left thanks to these illiterate folks cause every post ive seen is this over n over...i canceled less than 30 min after i got free trial. Now check for a bill i had pais will bounce. Are yall gonna help me on that because yall camt understand cancel!
Need my lil $ bk. A. S. A. P.

9/4 Ordered Piyo workout (3 payments of $19.95 + S & H) first draft from my account was for 42.01 ... 9/17 Beachbody on demand charge of 41.93 ... 10/1 Beachbody on demand Still no workout video received ... I contact Beachbody letting them know that I had not received the product and asking about the other charges, CSA stated that the charges were for vitamins that I didn't order I requested that they cancel she stated that I still had 2 payments for the vitamins (you mean the ones I didn't order?) I was like fine then I will receive no more shipments of vitamins & she stated that there would be no more forth coming. 10/2 Beachbody fitness charge of 42.01 again .. 10/30 Beachbody charge of $19.95 10/31 Beachbody fitness 29.95, , 11/30 Beachbody fitness 29.95, , 12/31 Beachbody Fitness 42.01, , 1/28 Beachbody Fitness 29.95, , 2/26 Beachbody Fitness 29.95, , 4/1 Beachbody Fitness 42.01, , 4/29 Beachbody Fitness 29.95 abd 5/28 Beachbiody fitness 29.95 So as close as ican figure its cost me $402.00 for something they claim costs 60 plus shipping and handling

I ordered 3wk yoga dvd and instead i got some vitamins for a hundred and fifty dollars I did not order150.not once but twice . I tried to geta return label and it never came on my email [protected]@aol.com. phone #[protected]. STOP theshippments and return my money to me I closed my account to make sure I dont get any more at my bank .this is rediculos.I payed the19.99 for the yoga dvdsend the return label and give me my money back . Im sorry I ordered in the first place.
thank you
marlene scottlogan
200 e. upsal st.
phila.pa.19119
[protected]

I cancelled the 14 day trial because I was unhappy with the product (the app refused to play any of the videos or let me log in after one time) - was cancelled but next day money taken out!? Payment reference [protected]. Tried calling but I have been hung up on 3 times or transferred round and around. I am very disattisfied that money has been taken without my consent even though I was promised a refund and the next day the opposite happened. Please help me understand what is going on as this is causing both emotional and financial damage.

My name is Hazel Campbell
email: [protected]@outlook.com
Request refund and damages

Transcript of online chat below.

hat By Chat (Rolando Palles) (03/04/2019 11:49 AM)
[03:43:32 AM]Hi, my name is Rolando Palles. Let me take a quick look at your question, and we'll get started.
[03:43:33 AM]Hazel Campbell: Dear Agent, I ordered the 14 day free trial on 18/02/2019 which ends today. I am not happy with the product and wish to cancel before the trial ends and money is taken out of my account. I believe money may have already been accessed from my account before the 14 days have ended and I am vey disatisfied.
[03:44:22 AM]Rolando Palles: I'm so sorry to know about what happened Hazel but let me take care of this for you today. Please verify your billing post code Hazel.
[03:45:13 AM]Hazel Campbell: Hi Rolando, I hope you can help. NG8 4LZ is the billing post code. About £99 has gone out but because it is so recent, I cannot tell if it is Beach Body on Demand or something else that has taken that sum out.
[03:46:26 AM]Rolando Palles: It's already cancelled and we refunded you back the £39 that was taken out from our bank, please wait for about 3-5 working days before it could reflect in your bank account.
[03:47:04 AM]Hazel Campbell: Thank you,  you have been very helpful. would I be able to have a copy of this transcript.
[03:48:17 AM]Rolando Palles: Yes if course, it's automatic.
[03:48:53 AM]Hazel Campbell: Thank you very much Rolando for your help in this matter. It is much appreciated.
[03:48:59 AM]'Hazel Campbell' disconnected ('Concluded by End-user').

I am just apalled. I just found out tonight after my turbo kick class that the instructor has been taking my money for the last two months of classes and has not been paying the people that she rents the space from. He is pocketing it all! I will not be going to any more of her classes because I pay my 5.00 with the understanding that part of that goees t the people who own the space

2/13/2018
BOD was on the challenge pack list that I purchased. I was sent an email (2/1) that my product was backed up and soon would ship. Just the day before I had learned that there were 2 flavors of recover. I thought there was only orange. When I called to check the flavor of my order, I requested to change it. I was told I could not, even though I just received the email explaining that my order would not ship for at least 2 days. There was a BIG deal made about it and finally the order was changed. My 80 Day Obsession kit arrived weeks later.

Today, I called customer service b/c I am having trouble accessing the BOD that was on the list of the challenge pack I ordered. My husband is a member and has purchased BOD. It's wired in the house, so I have access to workouts. I wanted my own password so I could access BOD on my phone, separate from his account, since I felt like I had purchased it. I do not personally have access to BOD, at this time. Customer service rep TRISH didn't seem to understand what I was saying. She passed me off to Alan, who 'defined the coach dashboard' for me and told me my 'coaching resources' were there. What does that have to do with BOD access? When I was confused about him offering information that had nothing to do with my complaint, he began to raise his voice and speak over me - several times. He just kept saying, "it's not" (in the package). How much sense does that even make? Someone orders a challenge pack & you don't give them access to the workouts? as a coach? Paying $15/month to be a coach?

This is the 3rd time I can emphatically say that I was NOT helped by your customer service team. Previously, there was some confusion about my shakeology order, where I used the ap to change the flavor of my powder - and received additional orders, instead. I had so many extra bags of the product that I had to temporarily discontinue my shakeology orders. Before that, I had ordered BOD for $99; but had been set up to pay quarterly, instead (which costs more). Your customer service rep tried NOT to address that issue when I asked about it. I had to literally say, "change the quarterly payment option for BOD to $99 that I ordered." Do you think the representative gave me credit for the money I had already paid for BOD? Nope. He helped you keep the money I had already paid, then charged me additional $99, anyway. Do you think that was the RIGHT thing to do?

I am an ER nurse - and Certified Health Coach. I help clients learn to have an appropriate relationship with food, safely exercise, and i assess/reassess for fitness, in order to help them safely exercise. I spend 6-12 months coaching my clients to healthy habits. Through Beachbody products, I lost 25 pounds last year. I enjoy your products - and my coach group ROCKS! I am contemplating Beachbody as an exit strategy at the end of our 6-12 month healthy behavior transition.

I have a fantastic reputation within my still small circle. I am taking steps to expand. I am VERY LEARY about offering Beachbody to my clients, at this point. Your customer service will reflect on me, if I've recommended your products to people who trust me. So far, I have NO reason to believe you will take good care of my precious clientele.

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