BeachBody
Reviews and Complaints

As bad as I wanted to order Hip Hop Abs through Beachbody.com because of it being on sale, my Kaspersky internet security denied the access to checkout. It said that the requested URL could not be provided because it is a phishing URL (http://www.beachbody.com/checkout/upsel). If you don't have Kaspersky as your internet security, I strongly suggest that you all get it. After this happening and reading the complaints on this website, I'm very glad this changed my mind on ordering from this company especially by phone. I'm going to order it from As Seen On TV or Amazon depending on the price. I haven't had any problems with either of theses companies and I've been dealing with them for years. Thank you all for speaking out and having this website for people like me!

I received a P90X package back in December 2012 from Beachbody. Strange thing is that I have never heard of Beachbody before and never ordered this. I called customer service and they said that I ordered it on Dec 20, 2012. I asked what credit card it was charged on and they told me. I told them that I never ordered this and that I want a return label to send it back. They were supposed to send me one in the mail, which I never received. I called the credit card company to report fraud and to cancel card. Funny thing is that this was a card that I hadn't used in ages and did not keep on me, very strange. If someone, somehow got my number, why would they have a product sent to me? I received a letter the other day stating that I owed $68.78 and that they had notified me and seeing that I haven't paid it, it was going to collections. I called them immediately and explained the whole story again, very hard to understand all the customer service representatives and was put on hold several times. They were going to e-mail me a return label with 24-48hrs. 48 hrs went by and nothing, so I called them again. They apparently had copied the wrong e-mail address! I gave it again and had her repeat it back to me. Another 24 hrs I have to wait, so I'll see if I get it. I'm sure that I am not the only person this has happened to, that never ordered a product and mysteriously receive something in the mail. They try to scare you into thinking it's going to collections and I'm sure many people would just pay it rather than going through the hassle of dealing with this company. I hate to think how many people they do this to and how much money they have collected over the years.

I was browsing an exercise dvd on Beachbody's website, started to order and changed my mind and I did not complete the order online yet it went through.
I phoned the customer services line first thing this morning and spoke to Jacob who advised me that he could not cancel my order, that I would have to wait until it was delivered, refuse delivery and that when the parcel was returned to Beachbody I would be refunded. To say I was angry and astounded would be understating it, I asked to speak to his supervisor to be told that there was no-one available as the supervisor/admin staff only work week days, that he was the only person working there and that he
would forward my cancellation request tomorrow to his supervisor who would then action it.
I asked for an email address for complaints and Jacob put me on hold while he found the information, he eventually came back and advised me that he had indeed spoken to his supervisor who would cancel my order and I would receive a full refund. I asked how he was able to speak to his supervisor if he wasn't there and Jacob told me that he had phoned him on his cell phone. After reading some of the complaints online I seriously doubt that my cancellation will be processed at all if the phone call I have
just experienced is anything to go by, I have emailed them but I don't have faith in their customer services at all. I still don't understand how the order went through when I had not finalised it and have been left incredibly upset and frustrated by the whole affair.

I went online to order their 10-Minute Trainer and mistakenly added a second one to my shopping cart after I entered my credit card number. There was no way to go back and remove the order from my shopping cart so I closed the browser. A few hours later I receive a confirmation email for my order for two sets of 10-Minute Trainer. I never submitted nor confirmed my order. When I called customer service right away to cancel one of the two sets, they told me they couldn't cancel it for me because the order was already processed. This is a total scam to trick people into buying items they don't want to buy. Every reputable online company has an edit option in the shopping cart and throughout the ordering process until the person who is doing the ordering submits the order and confirms the charge!

I place an order with beachbody to purchase insanity work out at 7/16/12. It is now 11/17/12. I open up my banck statement and I was charged $42.66 out of nowhere!. Ofcorse I called to complain abput it because I never purchased anything from beachbody sence my order on 7/16/12. The customer sevice guy even informed me about a second charge that I didnt know about! I had him cancel whatever charges and I demanded I get refund every penny. Its rediculous that customers are getting charged without knowing and for things they did not ask for. Seriouly, it isvery suspicious that I was charged randomly. Four mounth! What on gods earth do you purchase and are charged four months after?! Honestly to say, I am never purchasing anything that deals with beachbody. Thats rediculous!

Ordered P90X program from t.v. infomercial and was informed I was allowed 30 days free trial membership as a bonus with Team Beach Body. No charges if cancelled within that first 30 days. Did not use the Team Beach Body service so cancelled about 2 weeks later, well before the end of the 30 trial membership. Cancellation was confirmed by the company in phone call and email messages with a confirmation number and notice that "no further charges" would ever be made to my credit card for Team Beach Body.
However, I received a credit card statement with the $38.87 charge from them again anyway a few weeks later. I immediately called and was routed to the Philippines or India where I was kept on hold several times while the representative supposedly spoke to a supervisor, and then disconnected - TWICE! I called back and spoke to some rep in L.A. who assured me that indeed it was cancelled but maybe I'd agreed to the "free" membership which is somehow different than the "trial" membership. Obviously this company practices duplicitous and fraudulent practices to "con" people into these additional charges, perhaps hoping that you will not notice or go through the hassle on a $38 charge. When you try to cancel it "hey, no problem" but they will charge you anyway. The guy actually told me "I can't believe you'd file a complaint about a $38 charge." Hey, $38 is money, and I don't appreciate being ripped off.

The work-outs on the original DVD's are good - but I'd have to agree with others here that it's not worth giving these people your credit card number. You never know what they'll try to pass through as unauthorized charges without your okay.

I placed an order after watching the TV infomercial for the P90X, when I was placing my order the rep asked me if I wanted the upgrade package for an additional $39.95. I agreed to the upgrade just to find out upon receiving my bill that I was over charged nearly $125.00 for a few extra items which I did not agree to for that amount and if I did I still would not feel as if these "upgrade" items were worth the $125.00 additional they are charging for it. I will NEVER order from this company again due to the billing, they have a great product but their customer service representatives are not honest.

client suffered eye injury due to improper warnings and improper design of resistance bands. Any similar complaints?

On 4/9/11 I went through the steps to order the TurboFire Intense Cardio Conditioning program after I entered my credit card information, there was a screen to upgrade to the TurboFire® Advanced Classes program without saying what the price is. I clicked ok to put it in my shopping cart to see how much it costs but then I couldn't delete it.

I started over because I didn't want to upgrade. I finished the order clicking through all of the windows to the end and finally hit the "place order" button. Then I received a confirmation email for 2 orders the advanced program that I didn't order and the basic program.

I contacted beachbody customer service and was told they could only cancel the second order (the basic program) because the advanced program was already processed. How convenient the more expensive order couldn't be canceled?

The customer service rep said he would ship both packages. "you will not be billed for anything though you will still receive the shipment for the basic and the deluxe. Once you receive the order we will send you the return label with which you can return the deluxe without paying the return shipping. After this we can have your account billed only for the basic package."

I only received the deluxe package. I returned it on 4/18/11. My credit card was charged for $66.60 on 4/21/11. I don't know where that amount came from. The advanced program was $83.35 and the basic program was $55.03 and I haven't received an answer back from them regarding the charge.

Buyer beware. I saw one of their infomercials and purchased a workout DVD over a year ago. I said no to all the up selling and told them I only wanted the DVD. It arrived and I figured that was that. Now I find that they have charged my credit card $42.08. I called them and was told that it was for an annual membership. An annual membership to what? I was never told anything about an annual membership. I never even got a brochure or an email telling me how to use this so called membership. It's BS. They have agreed to cancel the so called membership and refund the $42.08, but after reading the complaints listed here, I doubt they will refund the money. I'll just have to cancel the credit card I gave them.

I Purchased the P90 X fitness program via Telephone after watching an infomercial. The product came as advertised. However, after discovering hidden charges for things I did not want (vitamins, online coaching, etc.) I called to cancel all the other automatic charges. A few days later, I received a fraud call from my bank saying somoeone used my card authorization to make some big purchases ( at least $800.00 twice) overseas (Spain), but only one went through. After I met with the bank manager and we went over my purchases, it was discovered that the only purchase I made during that period was to Beachbody. Since the bank was able to get my money back, I had dismissed it as questionable, however a co-worker also ordered P90 X from Beachbody, received a notice from his bank that a fraud purchase was made of over $1600, to buy plan tickets on an Arab Airline. After reading other complaints about credit card purchases with Beachbody, I'm investigating filing a complaint against them! Has anyone else had issues like that?

I bought P90X and was advised to return it. I called their customer service line to get the return authorization. My call was answered quickly. The representative sounded like "Peggy" from the TV commercial

After a man answered he spoke very fast so I could not understand him. He tried to sell me stuff for a good 10 minutes after I continuously and patiently told him I'm not interested. I kept telling him I just want the return authorization and he got upset with me that I wouldn't buy anything.

He finally said, "Fine, whatever." very rudely and said the R.A. VERY fast. It took a good three times to ask him to slow down his speech so I could verify I had the right number. I'm not even sure I obtained the correct R.A.

What irritated me further was I had to pay for the return shipping and was told by the rep I was not getting reimbursed for it. I understand not getting the original S&H back but really? I have to pay to get my money back?

BeachBody is a TERRIBLE company DO NOT BUY FROM THE!

I called today to return a partial part of some products from Beachbody. What should have been an easy request ended up turning into a yelling match! And I was yelling because the customer rep was shouting at me. I couldn't believe it. I was questioning billing technigques and he got defensive and started talking down to me. That was it! I am the customer and if i see something suspicious going on, I will ask questions.

I am so mad right now I can't see straight. I was really excited about starting P90X in November, but I refuse to use this company every again. I am scared to death my installemnts won't get credited now and with all the horror stories I am seeing now about this company, if I won't still keep getting charged for products I don't own. What is wrong with this company? I thought they cared so much about their customers. Or was that just smoke and mirrors to get more money.

STAY AWAY from this COMPANY! If you can order their products from anywhere else do it! TRUST ME their FREE products they promise you--ALL LIES! Example. I just ordered Rockin Body and Hip Hop Abs! I was suppose to get two free workours per product. Oh I got them alright but they are on the SAME DVD as all of the other workouts. So if you return the product...your "FREE ITEMS FOR JUST TRYING US OUT"...go back also. They give nothing for free!

So look at the item descriptions on beachbody and search for the product on Amazon or EBAY or anywhere else. I just don't want to see any more innocent people get ripped off by this company.

As an insider who works for beachbody, I can reveal a few choice details about the company and its business practices. First beachbody is a subsidiary of a corporation named Product Partners LLC that is headquartered in Santa Monica. It was started in 1999 by Carl Daikeler and Jon Congdon. They primarily use infommercials to market their exercise products like P90X, Insanity, Turbo Fire, etc. When consumers call in they are routed to one of three call centers in India, Costa Rica, or the Koreatown area of Los Angeles.

While the exercise programs are useful, they only function as a lead-in to other products of dubious value. What Product Partners wants more than anything to is to sign people up to get regularly billed for their nutritional supplements like Shakeology ($120 monthly), Acti-vit ($25 monthly), or the teambeachbody club ($38.97 quarterly). Many times consumers don't know that they're being billed until months down the road, which is exactly what Product Partners wants. If a credit card cannot be charged on the first try, they will run it 15 times over the course of a month to extract the funds for these excess goods and services. When a consumer calls in to complain, they may be told that they can only have one or two payments credited back to them but this is totally false.

Listen carefully, as there are three things that Beachbody absolutely does not want a consumer to do:

1.) Lodge a complaint with the Better Business Bureau. For the first several years of the company, Product Partners had an awful BBB rating. They've managed to improve that to an A- and are diligent about not having
it drop to previous levels. If you call beachbody customer service and tell them that unless they remove the charges for items that you never ordered you'll the contact the BBB, they should be very responsive to you. I recommend getting your charges reversed and lodging a complaint anyway to provide a better climate for all consumers who deserve fairness in the marketplace.

2.) Lodge a complaint with your state Attorney General's office. Product Partners does not want to get involved with any state or federal inquiries, so mentioned your state Attorney General should definitely ### their ears.

3.) They do not want any issue to escalate to the corporate office in Santa Monica [protected]) and particularly seek to avoid issues being brought to the attention of Carl Daikeler, Product Partners CEO.

I am a fifty one year old women who is having great success with the Yoga Booty program that Beach Body offers. I also take the supplements and now have started with Shakeology which is changing my life! My digestive system is running well (if you know what I mean) and my skin and nails are stronger.

I wich you all the best of luck wioth your exercise program but don't let a little Direct Mail issues get you down. The sompany will rectify.

Peace out and her is to all of our health!

Sure am glad they pugged that oil spill.

First of all, pay attention to your billing and what you are buying. Nothing is what it seems with this company. 39.95 x 3 on top of shipping and handling and sales tax. = first payment of approx 80 bucks as well as 2 installments of approx 44 bucks. Not exactly 3 payments of 39.95. Also sneaking in trial periods of on-line membership and some vitamins. Trial means its free now but you will be charged eventually. Pay attention! This means you will be charged approx 35 / month for the on-line club membership and approx 60 something every two months for the supplement. Pay Attention! you can call and cancel... 2nd of all... coincidentally the same day I was to be charged for my 2nd installment I had several fraudulent charges attempted on my credit card. One did make it through and my bank suspected fraud and put a hold on the card and denied all charges. Thank fully they are refunding the charge that made it through. I called p90x and they claim to have no knowledge of this attempt nor do they sell personal information. However, I find it very coincidental, as well as knowing on a personal note that this was a brand new account and the credit card was not used for any purchases other than the purchase of the p90x package. I am 100% confident that the two are connected. either through dishonest employees or unsecure lines on behalf of p90X. My charge was 88 and some change in Euro which amounted to 114 and some change in the us dollar plus a 3 and some change dollars in conversion fee. Totaling 119 and some change from some service station over seas under the name petro something. doesn't matter couldn't google them or find anything period. I could not understand the name of the other accounts that attempted charges I just know it was an on line company barrens.com or something similar...be careful. luckily i pay close attention and i have a great bank that looks out for me. best of luck

Ordered P90X program from t.v. infomercial and was informed I was allowed 30 days free trial membership as a bonus with Team Beach Body. No charges if cancelled within that first 30 days. Did not use the Team Beach Body service so cancelled about 2 weeks later, well before the end of the 30 trial membership. Cancellation was confirmed by the company in phone call and email messages with a confirmation number and notice that "no further charges" would ever be made to my credit card for Team Beach Body.
However, I received a credit card statement with the $38.87 charge from them again anyway a few weeks later. I immediately called and was routed to the Philippines or India where I was kept on hold several times while the representative supposedly spoke to a supervisor, and then disconnected - TWICE! I called back and spoke to some rep in L.A. who assured me that indeed it was cancelled but maybe I'd agreed to the "free" membership which is somehow different than the "trial" membership. Obviously this company practices duplicitous and fraudulent practices to "con" people into these additional charges, perhaps hoping that you will not notice or go through the hassle on a $38 charge. When you try to cancel it "hey, no problem" but they will charge you anyway. The guy actually told me "I can't believe you'd file a complaint about a $38 charge." Hey, $38 is money, and I don't appreciate being ripped off.
The work-outs on the original DVD's are good - but I'd have to agree with others here that it's not worth giving these people your credit card number. You never know what they'll try to pass through as unauthorized charges without your okay.
Don't do business with this company.

I found an unauthorized charged for the px90 - i never signed up for the 30 day offer that i recived in the mail that came along with thier dvd set just one month shy of a year ago - today I saw i was charged near the first of the year 38.87 bogusly and supposedly in 3 business days it will be put back Below is the conversation --- lets wait the 3 days and see if turns out bad like everyone elses complaints ... : Hi, my name is Lance Armstrong. How may I help you?
lacey eaton: your company has put an unauthorized charge on my checkiing account
: Oh! I am sorry to know this. I can check this charge for you.
: How are you doing today Lacey?
lacey eaton: pretty awful after reading my statement from my bank
: I am sorry for the unexpected charge.
: Can you please verify the following information so I may locate your account?

-Billing Name (first and last)
-Billing Address
-City, State, & Zip code
-Email address.
lacey eaton: lacey eaton
lacey eaton: -------------------------------
lacey eaton: ---------------------------
lacey eaton: -----------------------------------
lacey eaton: or --------------------------
: Thank you for the details. I have your account here. The email address we have here is [protected]@aol.com
: I see that you have placed an order on 02/27/2009 for Power 90 X DVD kit and you were offered a 30 days of free trail for Team Beach Body club membership.
lacey eaton: i havent used even the free trial
: Oh! I see. I can cancel your future enrollment.
: Through the Team Beachbody Club, you get all these great benefits:

-Personalized meal plan and healthy recipes
-Live access to fitness and diet experts
-A Personal Coach
-Exclusive Member Discounts
-Live chats with celebrity fitness trainers
-Personal profile with body transformation tracker
-Beachbody email account
-Fitness tips and articles.
lacey eaton: i dont care
lacey eaton: i want my unauthorized 38.87
: ########## is the confirmation number for the cancellation and the refund of $38.87.
lacey eaton: how soon will this take place?
: In 24 hours the refund would be done from our end and it would take 3 more business days to reflect in your account.
: I think you'll also be interested in the Peak Results & Recovery Formula.

Taking the Peak Results & Recovery Formula right after completing your workout not only delivers the nutrients essential for recovery today, but also sets the stage for a more energized and improved workout tomorrow!

: Would you like to try Recovery formula?
lacey eaton: heck no
: Anything else you would like me to do for you? Are you satisfied with the customer service you have received today?
lacey eaton: what dont you understand
lacey eaton: no
: Are you satisfied with the customer service you have received today?
lacey eaton: ask me in 3 business days
: The refund would be done.
: I am sure you would be satisfied once you see money in your account.
: Anything else you want from me>?
lacey eaton: I certainly hope so
: Anything else?
lacey eaton: after i want my money back you dont go pushing your product to me once again
lacey eaton: thats just dumb
lacey eaton: they probably make you do it anyway
: Anything else you would like to be assisted with?
lacey eaton: i a sure
lacey eaton: no
: Please visit us again at www.beachbody.com. For further questions, you can reach us at the following link:

http://beachbody.custhelp.com/

Thank you again and best of luck reaching your fitness goals!
: Bye.
Lance Armstrong has disconnected.

They didn't send me a bill just sent me to collections. Canceled the pills and still get billed. Takes forever to get money back. This is the biggest scam I have ever got sucked into. Take my advice try to loose the wait some other way becasue these guys will drain you of a lot of money. I learned the hard way.The pills are as large as a horse and taste like ***. They don't curb your appetite and to have to take 6-8 a day forget it. I have 5 bottles to get rid of.