BeachBody
Reviews and Complaints

I have tried to cancel my account repeatedly and they continue to ignore my request and take money out of my account. I have received none of the product, but I have had my account charged plenty. When I was finally able to speak to a person, they said they did cancel my account and yes they did continue to take my money, but if I wanted a partial refund I would have to return the product which I did not receive and they would give me a partial credit.

March 2014---that is how long I have been dealing with this problem! My neighbor was a coach for Beach Body and kept going on about how I should get the 21 day fix. I ordered the package she recommended, she also talked me into becoming a coach so that I could continue to receive the shakeology at a 20% discount every month. The total was around $176. The package was delayed by several weeks, and when I received it the shakeolgy powder was all over the box. I took several pictures and called my coach. She told me that I should return the entire box, including the things that were not ruined and still in the plastic wrap. I spent $20 something dollars on the return for their mistake and never to this day, have received a refund or an exchange. They have confirmed over the phone several times that their shipping department has received it, but unless I have the truck number that returned the item, they do not owe me a refund. Unfortunately, I did lose my receipt from the post office. I have asked several times, why if they know that it has been returned and my story matches up to theirs, why they can't give me a refund or exchange and they just keep telling me that they will have someone investigate this. Now, they are telling me it has been too long, and that all refunds must be within 30 days. Ughhh! They continued to charge me coaching fees to boot, which they also won't refund me back. So add on another $40 I will never see again.

I ordered the 21 day fix program in August 2015 by calling the Beach Body toll free number. The sales rep talked me into taking two bottles of Actifit vitamins for 2 dollars as a "trial order" to see if I liked the product, I was told I could cancel any standing order of future shipments at any time.

Yesterday, September 13th, 2015, I called the company to tell them to cancel any standing order for Actifit. I was then told that I owed $59.90 for each of the two bottles of vitamins( 120) I had taken on trial. I did try one bottle...they told me I could not return the other unused bottle on its own...it had to be both. Even if I had received both bottles, used nothing and sent them back, they were going to charge me 59.90 times two, less about 84 dollars back for the return... basically pocket 36 dollars of my money...for receiving their product and returning it.

After much finagling, the sale rep offered to refund me for one bottle...but I still have to pay for the other bottle...59.90. I find their practices outrageous, unethical, and possible illegal. If they are asking clients to try something on trial..they should not be able to get away with this. The prices are incredibly high. I was never told the real cost of the product...it is not identified on the sales slip they sent me either.In addition, I am paying in Canadian dollars, so $59.90 American is close to $100 of my money. I am just seething mad about this. I will never, ever use another product from this company and I will be warning all my friends not to deal with this company. I want my hard -earned money back.

I have been trying to cancel my account with this pyramid company - but they just keep sending me product that I do not want. Had to actually cancel my credit card account today - it is the only way to stop them. I am taking Vega One - for 1/3 price from Costco and it feels the exact same as shakeology.

I purchased shakeology March 1st, and it did not really impress me. I took it every now and then, but it was kind of blah. So before my 30 days were up, I called to cancel my future orders. I used the automated system they have, and went through all the procedures, as soon as I heard all future orders are cancelled, I hung up the phone. KNE Week later, I came home to find a new box sitting at my front door. When I called again, they told me to return it for a refund and they would not give me a shipping label. Now I have to pay for shipping. The operator would not transfer me to her supervisor. Se just kept saying "my supervisor said there's nothing I can do." Biggest load of crap ever! So not only did they charge me and send me something I did not want, but now I have to pay to send it back. DO NOT DO BUSINESS WITH BEACH BODY!

Their customer service has gone to the pits. I was missing a DVD from my P90X3 set. Since I bought it through Amazon, I contacted Amazon to acquire it. My Message was forwarded to Beachbody, who sent me an email to contact them on their 800 number for shipping DVDs. When I did, after more than half an hour wait they suggested I contact Amazon. When I informed them that's where I had started, after another wait I was again advised to contact Amazon! I finally requested to speak to a supervisor, who then proceeded to inform me that since they had broken off their partnership with Amazon, there was nothing they could do. So much for customer care and standing by their product! Not to mention wasting customers time with misleading emails, that they themselves seem clueless about, or have no intention to follow through.

These guys used to be good back in 2011-12, when I was doing P90X. I guess popularity has gone to their heads :) I for one will not be buying Beachbody stuff anymore and will be actively looking around for a substitute with better customer support.

This is the letter I just sent beachbody I am quite tired of this company and now after all I have gone through and no refund they have the nerve to try to send us to collections... Horrible company incompetent customer service do not use them!
Cust # [protected]

I just received a letter stating that we owe a balance of 19.95.. I then went and looked for the confirmation. I called beachbody and spoke to someone that after I explained the situation he tells me that he is guessing it is about something else.. He had no idea about what I was talking about. At the end of the conversation your very rude customer service agent hung up the phone on me. I do not know who taught your staff was trained by but I will not put up with the abuse.

We returned this merchandise without even opening it. I had to pay a very expensive return fee and now you have the nerve to bill me?

Your company has been a nightmare to deal with from trying to return to this day. I will not let you send us to collections and this will be fought with the cc if you do not remove the 19.95 from our acct.
I will also send a letter to the bbb and write bad ratings as to the horrible service that I have received throughout your money back warranty is a joke because of everything you make the buyer go through.

I was considering purchasing a product from BeachBody on 1/8/15. There are 4 stages to the ordering process. The first stage requires you to input your credit card info and forces you onto a 2 part payment plan with the promise to allow you to change to a single payment option later in the process. The second stage offers upsells that you must review and decline. At this stage, I decided against completing the purchase and exited the BeachBody website. The third stage was payment options, which I never got to because I exited the website. The fourth stage was the order confirmation stage, which to me means that my order was not completed unless I got to this stage. I never got to that stage and I did not ever confirm or complete my order. In fact, my "order" is still showing in the shopping cart on the BeachBody website as not complete. However, a few hours after I left the BeachBody website, an email was sent to me indicating that my order had been completed...which didn't make sense since I hadn't completed the order. I contacted BeachBody via chat at 7:58 am on 1/9 to ask them to cancel the order and they told me that they couldn't stop the order because it was already processed in their warehouse (which is a lie because the warehouse sent me an email on 1/11 to notify me that the order had just shipped). When I told the chat person (Ravi) that I would contact the FTC about the theft from my credit card, I finally got some cooperation. Ravi and his supervisor finally approved offering me a refund to my credit card (which still has not happened) and said that they couldn't stop the shipment so they sent me a return shipping label. Somebody needs to stop the BeachBody theft during the order process in which they taking money from consumer credit cards without an order confirmation. Additionally, they need to refund the money charged along with ANY INTEREST EARNED on the stolen money that sits in their accounts until they provide refunds to the few people who figure out how to force them to pay for the shipping. This scam needs to be stopped. Complaint has been filed with FTC.

This is the email I sent to Beachbody earlier today, it contains my entire experience with this company:

REQUEST: II am a Beachbody customer. I want to CANCEL my auto-shipment of "Focus T25 Nutritional Advantage" and I also want to CANCEL my "Team Beachbody Club" membership. I want them cancelled as soon as possible.

Comments: From the very first day that I purchased products from BeachBody, I have been scammed and conned into purchases and payments that I was NEVER made aware of. I ordered something that I didn't mean to (along with my already huge purchase) and as soon as I did (I didn't waste a minute) I wrote Beachbody and email telling you that I made the mistake on accident. (Side note: I wasn't sure about the price on this accidental item, and there was no button to take it out of my cart or review it, so I assumed I would be able to see my shopping cart before I checked out to make sure all of the information was correct. NOPE, I was not allowed to do that. My only option was to head to checkout, and when I pressed the button to head to checkout the item was instantly purchased.) Since I had JUST ordered it, I thought there would be no problem cancelling that one product. Then I get back an email response telling me NOTHING that I requested or asked about. A few keywords were taken from my email, and an automatic response (or the person who just didn't bother to read it) was sent to me. Thanks for that customer service, I really feel like you care. So I am unable to cancel it because of this, and the order comes in. I prepare to ship it back, and it apparently costs more to ship it back than the actual product costed! So I just kept it. And then today, about a month later, I go to my mailbox to find a package from BeachBody that I was not expecting. When I placed an order a month ago, I added T25 to my shopping cart, and then I received many free (or discount) offers. Considering T25 was very expensive on its own, I only accepted the free offers that I particularly wanted. I made sure to read about each offer and product to make sure they were truly free. And now here I am today, opening my mail box to a $104.04 package that contains nothing but the "Focus T25 Nutritional Advantage" supplement. I was confused, so I went to my online receipt in my email (which I didn't fully read due to me already reading my receipt on Beachbody's page) and there I see "FOCUS T25 Nutritional Advantage - - Free 30 day supply!" I'm thinking, "Yes, this is exactly what I purchased." But then trailing behind it it tells me that you are going to start charging me after the free trial (I signed up for the trial, not the auto-shipment!) and charge me every for a 90-day supply, costing $29.95 per month plus shipping. Not only that, I see that my other "free" 30 day trial for "Team Beachbody Club" is also the same as the Nutritional Advantage. I'm being secretly charged after the 30 free days ended. I read thoroughly about these offers, and never saw anything about any of this! So either it wasn't there to see, or it was hidden very well from me. I trusted this company with my credit card information because I thought Shaun T's business would be an honest and respectable one, but now I see that your interest isn't in helping people, it's about how much money you can get and swindle your customers out of. I am a college student with bills piling sky-high (I told Beachbody this in the first email I sent about my accidental order), and also many doctor bills, and my family is helping me while running low on money themselves. This is the last thing that I needed to happen. I am ashamed that I purchased anything from Beachbody and gave money to this company. I am going to try and return this $104.04 purchase, but I am sure it will take a hefty amount of money to do that. So thank you for forcing me into eating ramen for breakfast, lunch, and dinner for the next few months. I hope I've shown my disgust for this company's practices and made it clear how I feel. If I purchase anything from Shaun T, it will be from Ebay or some other shopping site. I want nothing more to do with this company, and if all of these auto-shipments do not get cancelled immediately I will make sure to spread the word to as many people I can, via all social media and word of mouth, about how what has been done to me by this company, and I won't stop until the things that I asked to be cancelled are cancelled. I am attaching a photo of my bill that came in the mail in case you need it for any sort of reason. And let me just say, it takes a lot of work to be able to get in touch with customer service, which is shady in itself.

I apologize to the service representative that reads this, due to the fact that you might not know about any of this secret charging business. I am not angry at you, but at the company. I have been through so much with this company and I am at my wits end, and am extremely frustrated. I appreciate you reading my email, and beg you to cancel these charges. I truly cannot afford it, and I am living off of very little as it is. Thank you for reading me email, and I hope you have a blessed day.

I had ordered a challenge pack back in September. I got the shakeology and didn't really care for it. I figured that since they took my card number, they would likely set my account up for autoship. I tried to go into my account and make sure that I changed it back so they would not charge me and ship more. There was nothing in my account preferences or order history, that I could find, showing that I was on an autoship program. Well, regardless, I received the 30 day supply of shakeology from the autoship they did, in fact, set up. I called to get the information I needed to return the product. I received the R/A number and was told to write it on the box and send it back. I sent it back with the RA number written (huge) on the box. Well, after a few weeks and they had made my account go negative, I called and asked why they had not given me the credit back. I was given the run around and told that they could not find it (their CS rep was the one who gave me the RA number -- hello?). I tried to speak to the manager but was left on hold so long, I had to hang up. Well, here it is over a month later and STILL I have not received any refund. I was actually considering trying their 21 day fix...HA! There is NO way. I would never spend another penny using the products of this company. They just want your card number so they can charge you for things you didn't even order and then keep your money as long as possible...this is insane.

I was sucked in by a commercial for Body Beast and went to check it out on the BB website. Entered shipping and payment info on the first page, but before finalizing the order watched a video about all the EXTRA equipment I would need to use these DVDs. Decided not to order and closed out the whole browser. 16 hours later (at 1AM), the order was completed and shipped and I got e-mail to that effect.

Customer service supervisor actually told me IN WRITING that once you enter your billing info, if you close the page, your internet connection goes down, even if I had lost power, their system "assumes" I wanted whatever was in my cart and completes the order for me.

I've never dealt with a company so unethical! I'm still fighting them to get a resolution because the first response was just "sorry" with no offer to resolve this theft.

I think the beachbody coaches are incredibly misleading. There is this one coach I follow and was interested in working with because she posts miraculous transformations in her Instagram claiming its due to her "hard work" and "diet" and when you see her in person, she looks nothing like the pictures and still looks out of shape. Beachbody needs to vet their coaches for legitimacy on actual knowledge of fitness and nutrition before they get bored college graduates who need an easy job to claim they are a "fitness coach" and in the meantime, eat poorly until it's picture week and they starve themselves to look thin. This is not right and is misleading.

Called 800 number relative to TV ad for exercise program "Focus T25". Also purchased tow introductory diet supplements at an introductory cost for a minimal supply. Was told I could keep the supplements, if I did nothing I would receive them monthly and be billed the full amount OR I could cancel within 30 days with no additional costs. I cancelled within 10 days. Cancellation spawned a slew of email charges, demands to return the product, etc. They want me to "call them". Calls mean nothing, I have mandated everything to be in writing. I looked up reports against them, the BBB reports 112 complaints against them this year alone, almost all of them for "billing" issues. [redacted] has several complaints of recurring credit card charges AFTER cancellations. I cancelled my credit card. They charge double what the ad for the DVD was, I am letting that because the effort to recover is worth much more than what they stole. Delux assist claims no affiliation with Beach Body, Beach Body is who sold the items, deluxe assist handles billing and recurring costs.

I had two items in my shopping cart and closed the browser because I did not want the product and a couple hours later I received an email saying my order was processed even though I did not hit process. They promptly took $101 out of my account. I called customer service and told them what happened and they said a refund would be processed in 24-48 hours and if I don't want to pay return shipping I need to just reject the shipment. What if I'm not home and they leave it? I have never had this happen with any other company and I will not do business with them in the future!

Beachbody DVDs skip badly. Stay away from any Beachbody dvds unless you dont mind having to pause every couple of minutes due to the dvds either stopping or skipping. Particularly with the Shawn T series. In just about all his workout dvds, there is a problem with the skipping and pausing. Some so bad, I just throw them in the trash. And these are all brand new dvds. Contact Beachbody and they refuse to replace the dvds with no explanation. So again I suggest stay away from ALL beachbody dvds.

I purchased both the Hip Hop Abs and the Rockin Body DVDs to prevent work out boredom, and to provide a spice of life. I find that I am using the Rockin Body Dvds specifically Mark, Move and Groove for the time limit factor. For the last two days my Dvd has malfunctioned and I called this morning 1/20/14 for a dvd replacement and spent quite a few minutes in what appeared to be almost an interrogation with the representative "Nounite", before I could get the confirmation number of the replacement dvd. I have always had good experiences with Beach Body, but this incident has made me almost want to try to something else! Shaun T, please do screen your CSR people, before you see a loss of enthusiastic customers. Was looking for another package today too, but nixed that after the interrogation.

Unauthorized charges to credit card for a monthly membership after fully paying for T25. Customer service representative has poorly spoken english - could not remember my name - forwarded me to their supervisor (stayed on hold for 30 minutes and finally the music stopped and nobody came online) - could not find my address until asking me 4 times. I would rather allow my friends/family borrow my dvds for T25, then have to go through the mess I did. Horrible company, horrible shakes, I will never buy from them again

Hello...is anyone out there going to reply to my emails? I have been dealing with this issue for several weeks now and I cannot get a resolution nor will anyone respond to me all of a sudden. My daughter spent her hard earned money ($143.00) to buy this DVD program and now your company wants my 17 year old daughter to have to save the money AGAIN to purchase this T25 program? I had no idea that Beachbody was not a moral and ethical company, I thought your company prided itself on the commitment to help others, it appears as though your commitment on your website is a lure to attract customers.

I plan to contact the BBB and as many other organizations and well as social media to tell everyone what Beachbody really is all about...money, and stealing from a 17 year old female trying to make herself physically healthy. You asked for inforamtion and I gave Beachbody everything they requested, then agreed that this coach was endorsed by Beachbody but now won't respond to me? So not only did this independent coach steal my daughter's money but Beachbody assisted him in doing so.

I want a phone call back with the name of someone in the corporate office that I can forward all my emails to. I am a very dissatisfied and agnry Beachbody customer.

Above was the last of 5 emails sent to Beachbody as well as several lengthy phone calls to resolve this issue. Now comlete silence from Beachbody and all I am asking for is he product my daughter purchased.

I have an issue with my beachbody coach. Someone I met at work - introduced me to BB and shakeology. I signed up - probably too fast - but I love the workouts and the shakeology. I press play almost everyday! drinking my shake - feeling good and losing weight. I started seeing that other people were getting great support from their coaches and encouragement to promote their beachbody business. My coach become an drama queen and an energy vampire - her life splashed over facebook, she would say she had lost a lot of weight by not eating at all. She couldn't drink the shakeology. Didn't commit to an exercise program. We had a super saturday that my coach and I committed to - I was dropped at the last minute. But I attended. talked with someone that does inspire me. she wanted to take me on. I called beachbody only to find out that for me to change coaches I would need to quit for 6 months. I feel quite heart broken about this.

I have been a customer to beach body for years and have recommended their workouts and nutrition products to others. I take very good care of my work out DVDs, storing them in original packaging. A crack formed in one of my favorite discs because of the center holder design that came with package, apparently this is not a great design for long term use. I called beach body and explained the situation. They said sure we can replace it...for 19.99 plus shipping! Wow, I could probably repurchase the entire program on amazon for that price as this program has newer versions. I told them I was disappointed as a long time loyal customer...no response except have a nice day.